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All Journal Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan SALAM: Jurnal Sosial dan Budaya Syar-i Jurnal Ilmu Kebencanaan : Program Pascasarjana Unsyiah Pendas : Jurnah Ilmiah Pendidikan Dasar NUR EL-ISLAM : Jurnal Pendidikan dan Sosial Keagamaan Jurnal Serambi Engineering Al Mahara: Jurnal Pendidikan Bahasa Arab Adzkiya : Jurnal Hukum dan Ekonomi Syariah JSAI (Journal Scientific and Applied Informatics) Transformasi : Jurnal Pendidikan Matematika dan Matematika KONSEP DAN TUJUAN PADA TINJUAN BISNIS SYARIAH Losari : Jurnal Arsitektur, Kota dan Pemukiman Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Jurnal Teknologi Cendekiawan: Jurnal Pendidikan dan Studi Keislaman International Journal on Livable Space AL-KILMAH Al Maqashidi : Jurnal Hukum Islam Nusantara Depik Jurnal Ilmu-Ilmu Perairan, Pesisir dan Perikanan Jurnal Bima: Pusat Publikasi Ilmu Pendidikan Bahasa dan Sastra Jurnal Ilmu Komunikasi dan Sosial Politik Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Depik Jurnal Ilmu-Ilmu Perairan, Pesisir, dan Perikanan Akhlak: Jurnal Pendidikan Agama Islam Dan Filsafat Sevaka: Hasil Kegiatan Layanan Masyarakat CARONG: Jurnal Pendidikan, Sosial dan Humaniora AKSIOLOGI: Journal of Community Development SiRad: Pelita Wawasan AN-NUR: Jurnal Pendidikan dan Pembelajaran
Muhammad Zaki
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Journal : JSAI (Journal Scientific and Applied Informatics)

 1 
Analisis Manajemen Layanan Teknologi Informasi Perpustakaan SMK Negeri 5 Palembang Menggunakan Framework ITIL Muhammad Zaki; Tata Sutabri
JSAI (Journal Scientific and Applied Informatics) Vol 6 No 2 (2023): Juni
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v6i2.5256

Abstract

This study aims to analyze the maturity level of library system service management at SMK Negeri 5 Palembang and provide recommendations to achieve the expected maturity level. Data obtained from interviews and direct observation of system users and respondents were determined using the RACI diagram. From the results of observations it was found that in the services provided by the library system, books were often found that did not have a storefront or storage stock but were still recorded in the system, besides that the speed of accessing the system was slow, alumni data was still recorded in the system which should have been deleted when the student graduated because basically this system is only intended for members who are still active in the school environment. The maturity level of library system services has never been measured, so it is not yet known whether the system service management is in accordance with the vision and mission to be achieved by the school. The measurement uses the ITIL Version 3 framework with the Service Operation domain. From the results of distributing questionnaires to respondents consisting of students, teachers and librarians, it was found that the maturity level of the library system at SMK Negeri 5 Palembang is at 2.79 which means it is at level 3, namely defined. While the expected maturity level is level 4, namely managed, GAP analysis is worth 1.20. recommendations are given to the library to be able to reach the level of expectations and be able to overcome the problems found. Keywords: Library system, SMK Negeri 5 Palembang, Maturity Level, ITIL V3, Service Operations
Co-Authors - Salmyah - Syahiddin . Elvitriana . Nurhayati A. Kumedi Ja’far Abdee Putra Wiguna Abdul Salam Hidayat Abrar Muslim Aceng Supyan Agustia Hilma Ahmad Gagah Gattuso Anwar Arsyad Muhammad Ali Ridho Asmika Harnalin Simarmata Azwar Azwar Chairul Huda Damhuri Damhuri Dasep Hanan Mubarok Dhikrul Hakim Difki Aulia Rahman Dinda Aulia Rahmi Divyatuz Shafa Fatikhah Duama Zunin Triana Eka Purnawan Elsa Nanda Muharnisa Eva Dwiana Evi Juliyanti Fadillah Gusti Ardira Farhan Heryo Nugroho Fauziah Fazwa Maura Zacky Haryanto H Heni Noviarita Henny Marlina Herlina Kurniati Herri Supriadi Hesti Meilina Ichsan Setiawan Iskandar Syukur ISMAIL SALEH Jannatul Ma’wa Khairuddin Tahmid Lia Mairiza Lola Audy Septiani Br Kaloko M. Ridho Mabruri Madju Siagian Maimun Mariaty Ibrahim Marnelia Marnelia Masythah Aini Melani Putri Moh. Agung Laksono Kholid Muhammad Riyan Ramadhan Muhammad Shilki Muhammad Wahyudi Nasrullah Razali Neng Lailatul Faaizah Nifa Aniar Antoni Nur Madiah Harahap Nurma Fatimatuzzahro Pianti Azirah Putri Nurmala Ratni Bt Hj Bahri Ratu Aisyah Romadhani Romadhani Ruslan Abdul Ghofur Salsabilla, Aqilla Setio Nugroho Siregar, Rizky Febriansyah Sopian Ali Suhendrayatna Suhendrayatna Syahrul Purnawan Syamsul Hilal Syaubari Syaubari Syifa Aqmaliyah T.M. Asnawi Tata Sutabri Tedi Ramadani Tiara Zulva Wan Asrida Wilda Khairuna Winda Br Simatupang Wismanto Wismanto Yandy, Eza Yoke Suryadarma Yumin Saleh