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Yulihasri
Universitas Andalas
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PENGARUH KETERJANGKAUAN INFORMASI, KETERSEDIAAN FASILITAS, DAN RESPONSIVITAS TERHADAP KEPUASAN MASYARAKAT PADA PELAYANAN SIM DI POLRES DHARMASRAYA Andri Nugroho Saputro; Yulihasri Yulihasri
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 2 No. 3 (2022): September : Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v2i3.452

Abstract

Responsiveness is one of the performance indicators in determining the quality of public services because responsiveness directly describes the organization's ability to carry out its mission and goals. recognizing and meeting community needs. The purpose of this study was to determine the influence of Information Affordability, Availability of Facilities, and Responsiveness to Community Satisfaction at the Dharmasraya Police SIM Service. Testing the quality of the instrument and the feasibility of the data used in this study is a validity test and a reliability test. Instrument processing using SEM-PLS is intended for causal predictive analysis in situations of high complexity and low theoretical support. The results of this study Effect of Affordability of Information has a positive but not significant effect on Community Satisfaction, Availability of Information has a positive but not significant effect on Community Satisfaction, and Responsiveness has a positive and significant effect on Community Satisfaction on SIM services at the Dharmasraya Police.
Co-Authors Ahda Ahda Ahmad Fauzan Aisha Salsabila Edward Almasdi, Almasdi Amelia, Dona Andra Septian Andri Nugroho Saputro Andrianirina Lanto Nambinintsoa Angga Saputra Desti Anisa Tul Utri Arda, Edvidel Ardy, Novit Arif, Adhy Lutfi Arosa Apriyani Bambang Hermanto Debbie Novia Rizal Deddi Prima Putra Defri Hartati Dila Deria Putri Dominica, Dwi Dona Amelia Donard Games Efalia Arna Eko Saputra Eko Saputra Elfira Sari Roza Esa Lovena Fadil Muhammad Fahmy, Rahmi Fitria Khairina Hadi Susilo Hafiz Rahman Harif Amali Rivai Hendra Lukito Herri Herri Idris Gautama So Ikhlas A, Muhammad Ilahi, Ridho Fadli Imran Imran Isnandar Putra Isyraqi Zihadyan Jefri Van Novis Juni Munandar Laura Syahrul Lucky Adi Prakoso Martha Siska Mawirda Mawirda Mawirda, Mawirda Mila Yunita Sari Mira Susanti Mona Ariestia mona ariestia Monata, Deri Muhammad Kevin Rizal Muhammad Reza Muharramainil Fajri Busti Muslim Suardi Nabila Ulfa Walmi Nur Mahrani Harahap Nurul Hafizah Syahril Oki, Helzulmita Okwerita Okwerita Prasetya, Bora Putri, Zifriyanthi Minanda Rahmi Halimah Rahmi Yuliyasti Raja Syafrizal Ricky Saputra Rizki Aulia Rizki Gusfa Winda Rosiana Rizal Rusdil, Rusdil Sandra Patrisia Komalasari Saputra, Romi Suandi, Edi Sukarta, Pebri Supiyah Supiyah Supiyah Susi Ramayanti Suwardi Suwardi Suwardi Suwardi Swastikarini, Sunarti Syafrizal Syafrizal Syafrizal Syafrizal Syavardie, Yimmi Talitha Zhafirah Ummu Azzizah Vera Pujani Wira Rizki Wirman Yeni Astuti, Yeni Yoga, Trio Candra Yulia Hendri Yeni Yuliyasti, Rahmi Zestvy Tehan Zuripal Zuripal Zuripal Zuripal Zuripal, Zuripal