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When AI Joins the Counseling Room: Students’ Trust, Disclosure, and Therapeutic Alliance in AI-Assisted Counseling Neni Noviza
Bulletin of Counseling and Psychotherapy Vol. 8 No. 2 (2026): Bulletin of Counseling and Psychotherapy
Publisher : Kuras Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51214/002026081884000

Abstract

The growing use of artificial intelligence in psychological support has positioned AI-assisted counseling as a promising approach to expand access, reduce stigma, and provide immediate support for students. However, counseling is not merely a technical process; it is fundamentally relational, requiring trust, self-disclosure, and therapeutic alliance to function effectively. Despite increasing interest in AI-based mental health services, limited research has specifically examined how these relational dimensions interact in student populations. This study aimed to investigate students’ trust, disclosure, and therapeutic alliance in AI-assisted counseling, as well as the relationships among these variables. A cross-sectional field survey was conducted with 1,284 undergraduate students from 12 universities across Indonesia. Data were collected using structured Likert-scale instruments and analyzed through descriptive statistics, Pearson correlation, and multiple regression. The findings showed that students reported moderately positive levels of trust, disclosure, and therapeutic alliance. Trust was positively associated with disclosure and therapeutic alliance, while trust and disclosure jointly predicted therapeutic alliance. These findings suggest that AI-assisted counseling may serve as a valuable initial support tool, but its effectiveness depends heavily on relational acceptance.
Peran Penyuluh dalam Pelaksanaan Bimbingan Perkawinan Pranikah untuk Mencegah Pernikahan Dini pada Remaja di KUA Kecamatan Dempo Selatan: Penelitian Neli Susanti; Neni Noviza; Lena Marianti
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 5 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 5 Nomor 1 (Juli 2026 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v5i1.6993

Abstract

Penelitian ini bertujuan untuk mengetahui peran penyuluh agama dalam pelaksanaan bimbingan perkawinan pranikah sebagai upaya mencegah pernikahan dini pada remaja di Kantor Urusan Agama (KUA) Kecamatan Dempo Selatan Kota Pagaralam. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Sumber data penelitian terdiri atas data primer yang diperoleh dari penyuluh agama dan pihak terkait di KUA Kecamatan Dempo Selatan Kota Pagaralam serta data sekunder yang berasal dari dokumen dan literatur yang relevan. Hasil penelitian menunjukkan bahwa penyuluh agama memiliki peran yang penting dalam mencegah pernikahan dini melalui pelaksanaan bimbingan perkawinan pranikah. Peran tersebut diwujudkan melalui fungsi informatif dan edukatif dengan memberikan pemahaman mengenai hukum perkawinan, hak dan kewajiban suami istri, serta kesiapan fisik, mental, dan spiritual dalam berumah tangga. Selain itu, penyuluh agama juga menjalankan fungsi konsultatif, advokatif, dan motivatif dengan memberikan pendampingan, solusi, serta dorongan kepada remaja agar lebih memahami pentingnya kesiapan dalam membangun kehidupan rumah tangga. Dengan demikian, pelaksanaan bimbingan perkawinan pranikah di KUA Kecamatan Dempo Selatan Kota Pagaralam menjadi salah satu upaya preventif dalam meningkatkan pemahaman remaja dan mencegah terjadinya pernikahan dini.
Implementasi Konseling Klasikal dengan Metode Kisah dalam Mengembangkan Kecerdasan Emosional Peserta Didik di MA Muhammad Muzakkir Abid; Neni Noviza; Lena Marianti
Journal of Society Counseling Vol. 3 No. 3 (2025): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v3i3.695

Abstract

Emotional intelligence is a critical factor that determines students' success in coping with academic pressure, building social relationships, and managing themselves healthily. This study aims to describe the emotional intelligence of eleventh-grade (XI B) students at MA Darun Najah Bangun Jaya, Ogan Ilir, and to analyze the implementation of classical counseling services using the storytelling method to develop students' emotional intelligence. This study employed a qualitative field research approach, with data collected through semi-structured interviews, participatory observation, and documentation studies conducted across four meetings involving 21 students selected through purposive sampling. Data were analyzed using the Miles and Huberman interactive model, comprising data reduction, data display, and conclusion drawing, while data validity was examined through source and technique triangulation. The results indicate that before the intervention, students' emotional intelligence in the aspects of self-emotion recognition, emotion management, self-motivation, empathy, and social relationship building was underdeveloped, characterized by high temperament, anxiety, and difficulty managing interpersonal conflict. The implementation of classical counseling with the storytelling method was carried out through seven stages: the initial stage, needs identification, method determination, service delivery, counseling preparation, tool/media preparation, and outcome evaluation. Following the intervention, students demonstrated improved emotional self-awareness and regulation, more stable self-motivation, and more effective social relationship skills. This study implies the importance of integrating the storytelling method, particularly Qur'anic narratives, as a contextual classical counseling strategy aligned with Islamic values in the madrasah environment.
Penerapan Konseling Individu Menggunakan Teknik Relaksasi untuk Mengatasi Insomnia pada Remaja Deni Anggik Ptrian; Neni Noviza
Journal of Society Counseling Vol. 3 No. 3 (2025): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v3i3.697

Abstract

Insomnia is a common sleep disorder among adolescents, often triggered by psychological pressure, parent–child conflict, and unhealthy lifestyle habits. This study aims to describe the experience of insomnia among adolescents in Suka Mulya Village and to analyze the implementation of individual counseling using relaxation techniques in addressing it. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation involving four adolescent subjects. Data were analyzed through data reduction, data display, and conclusion drawing. The results indicate that insomnia among the four subjects was influenced by psychological factors (pressure and conflict with parents), lifestyle factors (caffeine consumption and late-night habits), and environmental factors (noise disturbance around their residence). The implementation of individual counseling with relaxation techniques produced positive outcomes, reflected in the counselees' enthusiasm during the counseling process and improvements in sleep patterns, overall health condition, and reduced difficulty initiating sleep at night. These findings are consistent with previous studies demonstrating the effectiveness of cognitive-behavioral approaches and relaxation techniques in managing insomnia among adolescent populations.
Penerapan Konseling Kelompok untuk Meningkatkan Penyesuaian Diri pada Penyandang Disabilitas Fisik Luthfiah Alin; Neni Noviza
Journal of Society Counseling Vol. 3 No. 3 (2025): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v3i3.741

Abstract

This study aims to explore the self-adjustment of individuals with physical disabilities at Sentra Budi Perkasa Palembang and to examine how group counseling can be applied to improve their self-adjustment. A qualitative field-research approach was employed, with data collected through observation, group counseling sessions, in-depth interviews with a social worker and individuals with physical disabilities, and documentation review. The research subjects consisted of one social worker and five individuals with physical disabilities. Data were analyzed using data reduction, data display, and conclusion drawing/verification. The findings indicate that the subjects showed low levels of self-adjustment on the personal dimension, characterized by limited self-acceptance, difficulty in emotional regulation, and the absence of clear life goals, as well as on the social dimension, marked by limited interaction, low empathy, and minimal group participation. Group counseling was implemented through four stages—forming, transition, working, and termination—and proved effective in improving both the personal and social self-adjustment of individuals with physical disabilities. These findings support the growing body of evidence that structured, group-based psychosocial interventions are a viable strategy for supporting adjustment among individuals with disabilities.
Penerapan Konseling Individual dengan Teknik Minfulness dalam Meningkatkan Regulasi Emosi Atlet saat Kompetisi di Sons Palembang : Penelitian Dini Nur Apriliani; Neni Noviza; Bela Janare Putra
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 4 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 4 April - Juni
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i4.5917

Abstract

Penelitian ini bertujuan menggambarkan regulasi emosi atlet saat kompetisi serta mengkaji efektivitas konseling individual dengan teknik mindfulness di SONS Palembang. Regulasi emosi adalah kemampuan mengenali, mengendalikan, dan mengekspresikan emosi secara tepat agar atlet tetap tenang, fokus, dan adaptif, sehingga mengurangi kecemasan dan mendukung performa. Penelitian menggunakan pendekatan kualitatif studi kasus dengan teknik observasi, wawancara, dan dokumentasi, serta analisis menjodohkan pola, eksplanasi, dan deret waktu. Hasil menunjukkan atlet mengalami kecemasan, takut gagal, dan sulit berkonsentrasi saat bertanding. Penerapan mindfulness seperti pernapasan sadar, body scan, dan self-talk positif terbukti meningkatkan kesadaran diri, pengendalian emosi, ketenangan, fokus, kepercayaan diri, serta kemampuan berpikir positif secara lebih adaptif.
Penerapan Terapi Eksistensial Humanistik Dalam Mengatasi Hopelessness (Studi Kasus Klien “W”) Rara Regita Niosa; Kusnadi Kusnadi; Neni Noviza
Journal of Society Counseling Vol. 1 No. 2 (2023): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v1i2.165

Abstract

This research examines about. "The Application of Humanistic Existential Therapy in Overcoming Hopelessness (Case Study of Client "W" in Class 1 LPKA Palembang)". This study aims to find out first, the description of hopelessness in client "W" in LPKA class 1 Palembang and second, the application of humanistic existential therapy in overcoming hopelessness in client "W" in LPKA class 1 Palembang. The research used a qualitative field research approach and a case study method. Data collection tools in this study are observation, interviews and communication. Data analysis techniques in this study are pattern matching, explanation and time series analysis. The subjects of this study were clients "W", friends of clients "W" and prison officers. The description of hopelessness experienced by client "W" is seen from 4 aspects, namely: aspects of rejection, destruction, aggression and termination. In the rejection aspect, client "W" experiences a condition of refusing or denying having a hand in every problem, looking for scapegoats to blame or being the cause of problems in his life and always seeking justification for what he is doing and avoiding responsibility. In the aspect of destruction, client "W" experiences a condition of seeing himself as no better than others, committing acts that harm himself both physically and non-physically, believing himself to be no better than others and saying things that weaken or demean himself either intentionally or unintentionally. In the aggression aspect, client "W" experiences a condition where he begins to hurt others, whether intentional or not, performs actions that harm/endanger other people, hurts other people's feelings both verbally and verbally and says harsh words that offend other people's feelings. In the termination aspect, client "W" experiences a state of mind to kill himself, aka suicide, while the application of humanistic existential therapy to client "W" goes according to the stages of existential humanistic therapy at the initial stage in the counseling process, namely collecting client data first. in order to facilitate the counseling process after that in the second stage of humanistic existential therapy focusing on the implementation of counseling focusing on current behavior, the counselor seeks out and asks the client about the problems that occur next at the evaluation stage where in this stage the counselee re-evaluates the activities that have been carried out in the first and second stages are to find out what may not have been discussed or followed up on the causes or problems faced by the client so that when the counseling process ends the problems that occur can gradually disappear and the last is the fourth stage in humanistic existential therapy in this stage the counseling concludes again the problem of hopelessness which is overcome by existential humanistic therapy and the results of the application of the first humanistic existential therapy, namely in the aspect of rejection the client "W" has started to be able to overcome his own problems, solve problems well and be more responsible, the second is in the aspect of client destruction " W "has started to open his mind, is more confident and can overcome the problems that occur, the third in the aggression aspect the client "W" is more careful in acting both verbally and non-verbally, is more restrained and solves problems in a good and the fourth is the aspect of termination of the client "W" who thinks more positively and gets closer to Allah SWT. Keywords: Humanistic Existential Therapy, Hopelessness
Penerapan Teknik Self Disclosure Untuk Meningkatkan Well Being Remaja (Studi Kasus Pada Klien “A”): adolescent welfare, self disclosure technique Dita Rianti; Suryati Suryati; Neni Noviza
Journal of Society Counseling Vol. 1 No. 2 (2023): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v1i2.191

Abstract

The purpose of this study was to find out the description of adolescent welfare on client “A” at the Al-Amin Orphanage in Palembang using the self disclosure technique and also to find out the application of the self disclosure technique in improving the welfare of adolescents on client “A” at the Al-Amin Orphanage in Palembang. This study used a qualitative approach with a case study research method. The subject in this study is client “A”. Data collection techniques used are observation, interviews, and documentation. While the data analysis techniques used are pattern matching, explanation making, and time series analysis strategy. The result of this study indicate that prior to the application of the self disclosure technique client ‘A” experienced low well being characterized by feeling depressed with low self acceptance because they felt unable to be like other friends and felt unhappy in carrying out their daily activities days while living in the orphanage. For the result after applying the self disclosure technique the client has experienced a better change, namely becoming confident, not feeling inferior to other people, always curios and learning from what has never been done, starting to communicate and relate well with others, and starting to feel at home and feel happy living in an orpanage because they are able to adapt to an environment where previously they felt pressured and did not even feel comfortable living at the Al-Amin orphanage in PalembangThe purpose of this study was to find out the description of adolescent welfare on client “A” at the Al-Amin Orphanage in Palembang using the self disclosure technique and also to find out the application of the self disclosure technique in improving the welfare of adolescents on client “A” at the Al-Amin Orphanage in Palembang. This study used a qualitative approach with a case study research method. The subject in this study is client “A”. Data collection techniques used are observation, interviews, and documentation. While the data analysis techniques used are pattern matching, explanation making, and time series analysis strategy. The result of this study indicate that prior to the application of the self disclosure technique client ‘A” experienced low well being characterized by feeling depressed with low self acceptance because they felt unable to be like other friends and felt unhappy in carrying out their daily activities days while living in the orphanage. For the result after applying the self disclosure technique the client has experienced a better change, namely becoming confident, not feeling inferior to other people, always curios and learning from what has never been done, starting to communicate and relate well with others, and starting to feel at home and feel happy living in an orpanage because they are able to adapt to an environment where previously they felt pressured and did not even feel comfortable living at the Al-Amin orphanage in Palembang
Penerapan Terapi Mendengarkan Murottal Al-Qur’an Untuk Kestabilan Emosi Klien Anna Maria Manisei; M. Amin Sihabuddin; Neni Noviza
Journal of Society Counseling Vol. 1 No. 2 (2023): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v1i2.212

Abstract

This study is entitled “The Application of Listening to Murottal Al-Qur’an Therapy for Client Emotional Stability at the Ar-Rahman Drug Rehabilitation Center Foundation”. This research is motivated by clients who use drugs who use drigs whose emotions are unstable, so they often express emotions excessively and are not in accordance with social values. The application of this therapy will provide a sense of relaxation and cause the brain to emit theta a snse of calm. The aim of the study was to describe the emotional stability of clients at YPRN Ar-Rahman and to find out the application of murottal Al-Qur’an listening therapy. The method used is a qualitative approach. Types of field research. The research subjects of 3 clients at YPRN Ar-Rahman according to the researcher’s criteria. Data collection tools through observation, interviews, and documentation. The data analysis technique used is data presentation, drawing conclutations. The results of this study indicate that: 1)the emotional stability of clients at YPRN Ar-Rahman of the three research subjects, there are 2 clients whose emotions are unstable, and the only client whose emotions are quite stable. 2)the application of listening therapy to murottal Al-Qur’an with surah Ar-Rahman for 20 minutes with 4 meetings is able to provide emotional stability ti research subjects. Key words: Listening Therapy to Murottal, Emotional Satbility.
Penerapan Teknik Psikoanalisis Dalam Meningkatkan Interaksi Sosial Klien ODHA Aulia Raudhotul Jannah; Suryati Suryati; Neni Noviza
Journal of Society Counseling Vol. 1 No. 2 (2023): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v1i2.220

Abstract

This study entitled "the application of psychoanalytic techniques in increasing the social interaction of PLHIV clients at PKBI Palembang". The purpose of this study was to determine the social interaction of PLHIV clients and to find out psychoanalytic techniques in increasing social interaction with PLHIV clients. This type of research is field research using a qualitative approach with descriptive methods. Data collection techniques using observation, interviews, and documentation. The research subjects included 3 people, namely 2 PLHIV clients who were in PKBI and one PKBI administrator. Miles and Huberman's model combines three data analysis techniques at once, namely data reduction, data presentation, and drawing conclusions or verification. The results of the study were obtained from observations and interviews, 1) a description of the social interactions of PLHIV clients, namely almost having similarities and differences in their answers, for example, some communicate with more than one person and some don't, still have fear in speaking, and some are more received and some have not received. 2) the application of psychoanalytic techniques in increasing social interaction shows that clients are able to increase their social interaction however, not fully because PLHIV still have thoughts of low self-esteem and decreased confidence. Keywords: Psychoanalytic Techniques, Social Interaction, PLHIV
Co-Authors Abddurrazaq Abddurrazaq Abddurrazaq Abdur Razzaq Abrori, M. Sayyidul Adellia Agustrie Alexander Alexander Alpionita, Pini Amanda Clara Natalia Andi, Cessha Anggi Nurhidayah Anggraini, Rose Anna Maria Manisei Astriani Rismawati Aulia Raudhotul Jannah Ayu Fitria Wulan Dari Ayu Puteri Anrie Ayu, Putri Bela Janare Putra Bela Rahmanita Belajanare Putra Bintang Meisy Pramesti Chandra Pratama Darmawani, Evia Deni Anggik Ptrian Dewi, Emi Puspita Dinda Ramadanti Dini Nur Apriliani Dita Rianti Dwiyana, Melati Elvin Monika Putri Evia Darmawani Gina Apri Lestari Hartika Utami Fitri Hartika Utami Fitri Hartika Utami Fitri, Hartika Utami Helia, Helia Hijazi, Muhammad Hindayani Hindayani Ida Lestari Putri Indriani Indriani Intan Rahayu Itsna Miftahurrohmah Janare Putra, Bela Khadijah, Nyayu Komaruddin Komaruddin Komaruddin Kushendar Kushendar, Kushendar Kusnadi , Kusnadi Kusnadi Kusnadi Lena Marianti Lestari, Edya Dwi Luthfiah Alin M. Amin Sihabuddin Makmum, Muh Ngali Zainal Marianti, Lena Mariska, Meta Sesya Meithiya, Annisa Sri Melati Dwiyana Muhammad Muzakkir Abid Murdatina Murdatina mutiara mutiara Muzayanah Muzayanah Nadia Permatawati Nandoe, Nandoe Neli Susanti Ningsih, Suci Cahya Nini Arniyani Nur Rahmawati, Silfi Nur Tasha Amelia Nuraida Nuraida Nurlaila Nurlaila Nyayu Khadijah Putra , Bela Janare Putra, Bela Janare Putra, Belajanare Putri Prezelia Putri, Nurul Tarisa R.A. Okta Dwi Yanti Ramčilović, Zećir Rara Regita Niosa Regina, Rani Rohadita Putri Ambar Rini Safitri, Bella Sely Fitriani Sidik Wahyudin Sihabudin M. Amin Sri Meithiya, Annisa Suryati Suryati Suryati Suryati Suryati Suryati Tena, Irena Septian Tengku Riza Zarzani N Tri Kasda Akbar Setiawan Utami, Hartika Fitri Wahyu Eka Satria Widya Asmara Yudhi Permana Kusma Dewi Yusi Kartika