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The Role of Supply Chain Management in Service and Satisfaction to Loyalty in Transportation Business Wahyuddin, M.; Wiyaning Putri, Angie; Soepatini, Soepatini; Agus Setyawan, Anton
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract— Communication between buyers and sellers is central to the supply chain philosophy, which can improve customer satisfaction. The purpose of this study is to analyze the effects of supply chain on service scape and customer satisfaction to loyalty in transportation business. This study also analyze the role of satisfaction as mediating variable in the relationship between service scape and customer loyalty in supply chain process. Design of this study is quantitative, which developed an estimation model based on structural equation model to analyze the relationship among latent variables in this study. Data collection instruments using questionnaires were collected directly and online. The sampling technique was purposive sampling. It involves 115 respondents. Service scape is proven to have a significant effect on passenger satisfaction, but does not have a significant effect on passenger loyalty. Passenger satisfaction is proven to have a mediating role on the relationship between service scape and passenger loyalty. Service scape could be developed as a strategy to increase the quality of the service in transportation business. In this study, aesthetics, comfort, cleanliness and lay out of transportation vehicle and support plays a significant role to customer satisfaction. Service provider should redesign their business process based on supply chain process. Service scape represents an important aspect in service business, physical aspect in the intangibility. All factors in the supply chain aesthetics, comfort, cleanliness and lay out are operational variables of intangibility in service quality.
Surakarta Creative Economy Development Model As an Effort to Create New Economic Resources SP Nugroho; Ihwan Susila; Anton Agus Setyawan
Jurnal Manajemen Dayasaing Vol 20, No 2 (2018): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v20i2.7440

Abstract

As a center of creative economy, Surakarta City has cultural diversity and creative people. This is reflected by the availability of resources and creative products in each sub-district to be further developed. The development of the creative economy of Surakarta will address the challenges of future economic development including increasing economic growth, reducing poverty, creating new jobs, and industrial competitiveness. This study aims to develop an integrated model of each stakeholder coordinated by the Regional Device Organization (RDO) in Surakarta government to support the implementation of the development of the national creative economy. The Surakarta creative economy development model refers to the 5 pillars of the development of the national creative economy. This development model has a relationship between the foundations and pillars of development, planning activities supported by stakeholders (academics, business, government, and communities), as well as markets for creative products. RDO programs and activities are prepared based on the pillars of creative economic development that are in line with the tasks and functions. The Department of Education focuses on programs and activities on the pillars of resources, creating creative people at the basic level through the school curriculum. The Department of Cooperative and MSME focuses on the pillars of resource development through training and business network development, as well as financial intermediation. Department of Industry and Labor focus on developing resources and institutions. The Department of Tourism and Culture focuses on industrial pillars. The Department of Trading focuses on industrial pillars.
SIKAP KONSUMEN TERHADAP PRODUK BUNDLING AGRIBISNIS Didi Junaedi; Anton Agus Setyawan; Soepatini Soepatini
Jurnal Manajemen Dayasaing Vol 18, No 1 (2016): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v18i1.3787

Abstract

The objectives of the study are how to determine product bundling strategy andimplementation to Dekalb brand hybrid corn and Round-up brand herbicide. By analyzes how consumer attitudes toward buying intention in this regard farmers as buyer and retailers as products services. The data used is primary data. Primary data is obtained using 2 kind of respondents are retailers and farmers. The data obtained by distributed 30 questionnaires for retailers and 110 farmers in Grobogan. The descriptive statistic employed to analyzed data by using multiple linear regressions with t test, F test and coefficient of determination. The result showed that on retailers respondents attribute the product bundling has no significant influence to consumer buying intention but consumer attitudes significantly influence the buying intention. On the farmers respondents showed that attributes of the product bundling and consumer attitudes positive and significant influence to buying intention.
PRIVATISASI BUMN DALAM PERSPEKTIF EKONOMIKELEMBAGAAN Anton Agus Setyawan
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 3, No 2 (2002) : JEP Desember 2002
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v3i2.3929

Abstract

Indonesia's government has been encouraging privatization programfor their corporation (BUMN). This program exists due to two mainreasons. First, privatization could be a way to solve the fiscal deficitproblem. Second, it proves to be one of the logical way to increaseBUMN's performance. This articles tries to analyze privatization byusing institutional economics approach. Institutional means aconvention or an appropriate manner in human's behavior whichresults a predictability in human inter-relationship. The tools ofanalyses of institutional economics is The Hierarchy of Public PolicyModel. This model could analyze the steps of public policy decisionsin privatization paradigm, wether pro-privatization or contra-privatization. This article also shows a few empirical results ofprivatization and how to buid an encouraging condition to improvethe result of this program
INVEST ASI, EKSPOR DAN MASALAH DE-INDUSTRIALISASI DI INDONESIA Anton Agus Setyawan; Fatchurrohman Fatchurrohman
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 5, No 2 (2004) : JEP Desember 2004
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v5i2.4040

Abstract

There are two constraints in the process of economic recovery in Indonesia. First, investment rate is decreasing in the last five years. This matter happens due to the bad investment climate in Indonesia. Second, slow growth of export rate in Indonesia. At the present, investment rate in Indonesia is only 22 percent of GDP, while the ideal rate is 30 percent of GDP. Another problem, which may be interrupting the economic recovery, is de-industrialization. The sign of de-industrialization occur by relocation phenomena of FDIfrom Indonesia. This research analyze the effects of direct investment and export to GDP. The tool of analyses of this research is econometric model known as Error Correc­tion Models. The results shows that in a long term and short term, export and direct investment do not have a significant effect to GDP. It shows that Indonesia do not have a clear policy about export and investment. The policy implications of this research are government should have a deregulation policy in the industry and recover investment climate.
KEMISKINAN DI DUMA KETIGA DALAM PERSPEKTIF EKONOMIPOLITIKINTERNASIONAL Anton Agus Setyawan
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 2, No 2 (2001) : JEP Desember 2001
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v2i2.3910

Abstract

Poverty becomes the main problem, which prevents Third World Countries to be equal as any other countries in the world. This issue could be analysing from the development strategies of the Third World countries. They implemented Western Development strategies, which finally failed to overcome the problem. The main cause of the poverty in the Third World countries is the asymmetry in the world political economy. This article discusses this phenomenon by using three different theories: Centre-Periphery theory, Neo-Marxism and Dependency theory and Classic Marxism theory. The conclusion is, the effects of the asymmetry in the world political economy could be minimize by enforcing the global egalitarianism.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT UP AH PEKERJA SEKTOR INFORMAL DI KOTA SURAKARTA Anton Agus Setyawan; Mujiyati Mujiyati
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 7, No 2 (2006) : JEP Desember 2006
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v7i2.3955

Abstract

The development of informal sector in many cities in Indonesia, interests many scholars to analyse it. This research tries to describe and analyse the phenomena of under employment and gender discrimination in the informal sector at Surakarta. The research aims is to analyse the effects of education level, work experience and gender to productivity. The measurement of productivity uses level of income. This research tries to test the model proposed by Mincer (1974) and Jones (2001). The model contains of four variables, they are level of education, work experience and gender as the independent variable, while level of income is the dependent variable. To test our hypotheses we use double log econometric models.The setting of this research is micro retail entrepreneur or in Indonesia they called PKL. PKL, which become our respondents are those who locate in three PKL centre in Surakarta. Their location at around Monument 45, Manahan Stadium and Kotta Barat field. Our sampling method is purposive-sampling method and we interviewed 100 respondents to complete the data. The result shows that there are no positive correlation between level of education and gender to level of income. While work experience seems to have a positive effect to level of income. It concludes that there is a under employment phenomena in informal sector at Surakarta. While the hypotheses which said that there are gender discrimination is not supported.
DAUR HIDUP PRODUK DAN ALIH TEKNOLOGI: DEKONSTRUKSI INDUSTRI NASIONAL Anton Agus Setyawan
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 1, No 1 (2000) : JEP Juni 2000
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v1i1.3889

Abstract

Technology becomes a major variable in the global industry. This phenomenon effects on the world's economic structure due to the technological disparity between developed countries and developing ones. As a developing country, Indonesia faces the same problem with any other ones. The disparity could be analyze by correlating the global product life cycle and the technology transfer process. The conclussion is, technology transfer from developed countries to developing ones happens when the product mature and obsolence. To overcome this problem, Indonesia have to focus on a few points, which are: maintaining local knowledge, industrial deconstruction, intellectual capital enforcement and building the rich land and big people paradigm.
MANAJEMEN RISIKO BISNIS UMKM DI KOTA SURAKARTA M. Farid Wajdi; Anton Agus Setyawan; Syamsudin Syamsudin; Muzakar Isa
Benefit: Jurnal Manajemen dan Bisnis Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 16 No 2 Desember 2012
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v16i2.1359

Abstract

The purpose of this study is to analyze the business risks that arise from a disaster thatbegins with SMEs understanding of business risk from disasters in Surakarta. Furthermore, is toanalyzed risk perception the in Surakarta SMEs, which most likely can happen and the impact ontheir businesses. In addition, this study also identifies the problems and opportunities of riskmanagement in SMEs at Surakarta. The population of this study was SMEs entrepreneurs inSurakarta. Data collection was done by two methods: survey and in-depth interviews. Descriptivestatistical methods were used in this study were the frequency and value of cross-tab analysis toclassify data. Research results indicate that (1) presence Indonesian SMEs in general and inSurakarta in particular is essential for economic growth. (2) The management of SMEs can not beseparated on the threat of business risks that may arise from time to time. (3) Risk management is not only a SMEs responsibility solely, but also the responsibility of the Government and relevant institutions risk management business (Banking and Insurance). (4)The impact of the disaster,which is one business risk for SMEs can be transferred to the insurance as an institution that can help guarantee against losses caused by the disaster.
STRATEGI PENGUATAN KAPASITAS STAKEHOLDER DALAM ADAPTASI DAN MITIGASI BANJIR DI KOTA SURAKARTA Muzakar Isa; M. Farid Wajdi; Syamsudin Syamsudin; Anton Agus Setyawan
Benefit: Jurnal Manajemen dan Bisnis Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 17 No 2 Desember 2013
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v17i2.1377

Abstract

The objectives of the study are: to analyze the level of preparedness of the stakeholdersin the adaptation and mitigation of floods in Surakarta, and to develop strategies to strengthen thecapacity of adaptation and mitigation of floods in Surakarta. Mixed-method of quantitative andqualitative has been employed to develop the strategy posed. The competent 15 keypersons wereselected using purposive quoted sampling for interview. Descriptive statistics and AHP wereemployed to analize the data. The results showed that that the stakeholders do not yet optimal inmitigation and adaptation to flooding. Capacity building strategy can be done through (a)developa strategic plan for overcoming Flood, (b) education, training and socialization of the adaptation and mitigation of flooding, (c) development and improvement of the physical aspects, (d)publicparticipation in flood mitigation, (e) planning and provision of logistics, funding, and equipment,(f) preparation of SOP flooding, and (g) encourage the protection of assets through insurance.
Co-Authors A.A. Ketut Agung Cahyawan W Adelia Febriyanti Adelia Rahmawati Adisty, Syahva Salsabila Putri Agata, Celci Agripina Agustin, Aisyah Putri Ar Royan, Halim Muhammad Azzahra, Gezha Meisya Candra Kusuma Wardana, Candra Kusuma Cantika Widi Pramesti Daniel Lafrinda, Dendyto Dendyto Daniel Lafrinda Dhewi, Elsa Riliana Hantika Didi Junaedi Didit Aditya Dimas Eka Prasetya Eka Prasetya, Dimas Farid Adi Prasetya Farid Wajdi, M. Fatchurrohman Fatchurrohman Fatchurrohman Fatchurrohman, Fatchurrohman Febrianti, Bella Febriyanti, Adelia Hafidh Rozziq Attaqi Haliza, Anissya Nur Helmi Imaduddin Henri Dwi Wahyudi, Henri Dwi Ihwan Susila Imron, I Istiqomah, Putri Silvia Ivany, Aprilia Dwi Jati Waskito Karina Thalita Adhani Kurniawan, Fery Indra Kussudyarsana Kussudyarsana Kussudyarsana Kusuma, Candra L. Lisnawati M, Adiyono M. Farid Wajdi M. Farid Wajdi, M. Farid M. Sholahuddin Ma'ruf Ma'ruf Ma'ruf, Ma'ruf Maharani, Diva Putri Mahardika, Menang Maimun, Muhammad Halim Moechammad Nasir Muh Ilham Fikri Fathoni Muhamad Mustofa Muhammad Aditya Prayogo Muhammad Arkan Setyawan Muhammad Farid Wajdi Muhammad Ilham Atha Abhinaya Muhammad Ilham Maulana Muhammad Randhy Kurniawan Mujiyati Mujiyati Muna, Khanna Nailil Murti, Anggun Cempaka Murti, Nala Puspita Muzakar Isa Novel Idris Abas Nugroho, SP Nurmahendra, Putra Nurul Aini Widiyastuti Oktavia Wulandari Pangestu, Ryan Agung Pasya Istiara Dhea Pasya Istiara Dhea Pradigda, Fadel Muhammad Pramuji, Iddo Ahmad Praswati, Aflit Nur Yulia Prayogo, Muhammad Aditya Puro, Intan Widia Putra Nurmahendra Putri, Natasya Andini Rahardo Suprapto, Madya Rahmat Basuki Ram Vemuri Rini Kuswati Rosiyani, Anggita RR. Ella Evrita Hestiandari Rustianingsih, Septi S Soepatini Sadewa, Aldy Bagas Saraswati, Astrid Sari, Rizki Juwita Sayekti, Nabila Putri Setyawan, Ari Bambang Setyawan, M Arkan Setyawan, Ridwan Sidiq Permono Nugroho Siska Kumalasari Siti Rahmawati SP Nugroho Sri Padmantyo Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syihabuddin, Muhammad Veriansyah, Satria Wahyono Wahyono Wahyono Wahyono Wahyuddin, M. Wanda Vidya Nandita Wijayanti Wiyaning Putri, Angie Wulandari, Oktavia Yuliyanti, Wanda Tri Yusuf Alam Romadhon