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Pengaruh Atribut Kualitas Situs Belanja Sosial dalam Meningkatkan Partisipasi Konsumen, E-WOM Positif, dan Co-Shopping pada Sambal Mewah Bernoeng di Lampung Nabila, Nuzul Inas; Sari, Aida; Marvinita, Risda; Syahirah Vedy, Hanifah
Jurnal MADANI: Ilmu Pengetahuan, Teknologi, dan Humaniora Vol 7 No 2: September 2024
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/madani.v7i2.373

Social shopping websites are innovative online businesses accelerated by online social networks that allow retailers to reach consumers in new ways. Recent social e-commerce technologies focus on supporting exclusively the social aspect of the online shopping experience. More specifically, the objectives of this study are to identify website quality attributes that enhance consumer participation, positive eWOM, and co-shopping on social shopping websites, and to examine the mediating effect of participation on the relationships between website attributes and positive eWOM and co-shopping. Implications for designing social shopping websites that enhance consumer participation and behavioral outcomes are discussed. The method used for this study is a quantitative method, then analyzed by Smart PLS. The unit of analysis in this study is the consumer of Sambal Mewah Bernoeng. This study is expected to be able to reveal various factors that influence consumer participation, positive eWOM, and co-shopping on social shopping websites. The results of this study prove that there is a significant influence of entertainment and community encouragement on participation, there is no significant influence of visual aesthetics, navigation, user friendliness and privacy on participation and participation has a significant influence on increasing e-wom and co-shopping and the variables of visual aesthetics, navigation, user friendliness, privacy, entertainment, and community encouragement, participation in e-wom is 43%. The influence of the variables of visual aesthetics, navigation, user friendliness, privacy, entertainment, and community encouragement, participation in co shopping is 40.3%. If it passes the participation variable, it is greater, namely 58.1%. Abstrak Situs web belanja sosial merupakan bisnis online yang inovatif dipercepat oleh jejaring sosial online sehingga peritel dapat menjangkau konsumen dengan cara baru. Teknologi e-commerce sosial terbaru berfokus pada dukungan secara eksklusif terhadap aspek sosial dari pengalaman berbelanja online. Lebih khusus lagi, tujuan dari penelitian ini adalah untuk mengidentifikasi kualitas situs web atribut yang meningkatkan partisipasi konsumen, eWOM positif, dan co-shopping di situs web belanja sosial, dan untuk menguji efek mediasi dari partisipasi pada hubungan antara atribut situs web dan eWOM positif dan belanja bersama. Implikasi untuk merancang situs web belanja sosial yang meningkatkan partisipasi konsumen dan hasil perilaku akan dibahas. Metode yang digunakan untuk penelitian ini adalah metode kuantitatif, selanjutnya dianalisis Smart PLS. Unit analisis pada penelitian ini adalah konsumen Sambal Mewah Bernoeng. Penelitian ini diharapkan dapat mengemukakan berbagai faktor yang mempengaruhi partisipasi konsumen, eWOM positif, dan co-shopping di situs web belanja sosial. Hasil penelitian ini membuktikan adanya pengaruh yang signifikan hiburan dan dorongan komunitas terhadap partisipasi, tidak ada pengaruh yang signifikan estetika visual, navigasi, keramahan pengguna dan privasi terhadap partisipasi serta partisipasi memiliki pengaruh yang signifikan terhadap peningkatan e-wom dan co-shopping dan variabel estetika visual, navigasi, keramahan pengguna, privasi, hiburan, dan dorongan komunitas, partisipasi terhadap e-wom adalah 43%. Pengaruh variabel estetika visual, navigasi, keramahan pengguna, privasi, hiburan, dan dorongan komunitas, partisipasi terhadap co shopping sebesar 40,3%. Apabila melewati variabel partisipasi lebih besar yaitu 58,1%. Kata Kunci: Partisipasi Konsumen, E-WOM Positif, Co-Shopping

The Effect of Consumer's Feeled Values on Continuous Purchase Intention and Trust in Streamers as Mediation in E-Commerce Live-Streaming Sari, Aida; Nabila, Nuzul Inas; Marvinita, Risda; Azzahra, Nyimas Latifah
Jurnal MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi Vol 8 No 2: Desember 2024
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v8i2.270

This study examines the influence of consumer perceived value on repeat purchase intention in live-streaming e-commerce, considering the mediating role of consumer trust. Based on the stimulus-organism-response (SOR) model, this study examines how stimuli in the form of utilitarian values, such as product quality, hedonic value, social value, and symbolic value offered by streamers in live streaming can trigger a psychological response in the form of consumer trust. This trust is hypothesized to mediate the relationship between these values and repeat purchase intentions. Using a quantitative approach with a sample of 205 respondents active in live streaming e-commerce, the results show that the four values perceived by consumers significantly affect trust in the streamer. Furthermore, this trust is shown to mediate the relationship between these values and repeat purchase intentions. These findings underscore the importance for streamers to focus not only on the functional aspects of the product (utilitarian value) but also on the emotional (hedonic value), social (social value), and symbolic (symbolic value) aspects in building strong relationships with consumers. Thus, streamers can design more effective marketing strategies to encourage consumers to make repeat purchases and increase loyalty to the platform.

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KEUNGGULAN BERSAING DENGAN PERILAKU INOVATIF SEBAGAI VARIABEL MEDIASI Adrianisya, Aqifa; Ribhan, Ribhan; Nabila, Nuzul Inas
Jurnal Bisnis dan Manajemen (JBM) JBM Vol 20 (2024): Issue 3
Publisher : Faculty of Economics and Business University of Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jbm.v20i3.2639

The high number of competitors gives Micro, Small and Medium Enterprises (MSMEs) Sentra Keripik Pisang on Jalan PU Bandarlampung a competitive advantage, making it superior to similar business competitors. It requires transformational leadership that can encourage and facilitate innovation so that companies can survive in a highly competitive environment. This research aims to determine the impact of transformational leadership on competitive advantage and whether innovative behaviour mediates the impact of transformational leadership on competitive advantage. This type of research is quantitative, and the primary data was obtained by distributing questionnaires. The number of research samples was calculated according to Slovin’s formula, resulting in 130 respondents who were members or employees of the Sentra Keripik Pisang MSMEs on Jalan PU Bandar Lampung. Research data analysis using Structural Equation Modeling (SEM) was conducted using IBM SPSS AMOS 23 software. The results obtained from the research show a p-value> 0.05, so transformational leadership does not significantly impact competitive advantage. Furthermore, innovative behaviour completely mediates the impact of transformational leadership on competitive advantage with a significant value of the Sobel test of 2.811 or > 1.96 and p-value <0.05. Keywords: Transformational Leadership, Innovative Behavior, Competitive Advantage Abstrak Sentra Keripik Pisang di Jalan PU Bandarlampung menghadapi banyak pesaing, sehingga diperlukan keunggulan kompetitif untuk lebih menonjol dibandingkan usaha sejenis. Dalam hal ini, kepemimpinan transformasional berperan penting dalam mendorong dan memfasilitasi inovasi agar perusahaan dapat bertahan di lingkungan bisnis yang sangat kompetitif. Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional terhadap keunggulan bersaing, serta mengevaluasi peran mediasi perilaku inovatif dalam hubungan tersebut. Penelitian ini menggunakan metode kuantitatif dengan data primer yang diperoleh melalui kuesioner. Sampel penelitian, sebanyak 130 responden yang merupakan anggota atau karyawan UMKM Keripik Pisang di Jalan PU Bandarlampung, ditentukan menggunakan rumus Slovin. Analisis data dilakukan dengan menggunakan Structural Equation Modeling (SEM) melalui perangkat lunak IBM SPSS AMOS 23. Hasil penelitian menunjukkan bahwa nilai p-value > 0,05, yang mengindikasikan bahwa kepemimpinan transformasional tidak memiliki pengaruh signifikan secara langsung terhadap keunggulan bersaing. Namun demikian, perilaku inovatif sepenuhnya memediasi hubungan tersebut, dengan nilai signifikansi uji Sobel sebesar 2,811 (lebih besar dari 1,96) dan p-value < 0,05. Kata Kunci: Kepemimpinan Transformasional, Perilaku Inovatif, Keunggulan Bersaing

The Influence of Brand Image, Price, and Product Quality on the Purchase Decision of Stella Room Fresheners in Bandar Lampung Endriyani, Fina; Ambarwati, Dwi Asri Siti; Nabila, Nuzul Inas
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.766

This study was conducted to determine the influence of brand image, price, and product quality on the purchase decision of Stella room freshener in Bandar Lampung City. The sample of this study was 160 respondents who were taken by nonprobability sampling with the criteria of respondents who intended to buy Stella room freshener in Bandar Lampung City. Data collection used primary data, namely the distribution of questionnaires to students and the community of Bandar Lampung City and interviews with PT Catur Sentosa Anugerah (PT CSAN) as the official distribution of PT Godrej Indonesia, while secondary data were literature, journals of previous researchers, which were then analyzed. Data analysis tools using SPSS software version 27 are multiple linear analysis, partial testing (t), simultaneous testing (f), validity testing, reliability testing and coefficient of determination analysis (R2). R Square research shows that brand image (X1), price (X2), and product quality (X3) influence purchasing decisions (Y) by 52.1%. The results of the t test of brand image (X1), price (X2), and product quality (X3) influence purchasing decisions (Y). The results of the f test of brand image (X1), price (X2), and product quality (X3) of 0.000 mean that simultaneously there is an influence on purchasing decisions (Y).

Pengaruh Digital Orientation dan Digital Capability terhadap Digital Transformation Bisnis (Studi pada Industri Minuman Kopi di Bandar Lampung) Salwa AG, Raden Roro; MS, Mahrinasari; Nabila, Nuzul Inas
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 5 No. 3 (2025): Mei-Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v5i3.2756

This study aims to analyze the influence of Digital Orientation and Digital Capability on Digital Transformation in the coffee beverage industry in Bandar Lampung. Digital Transformation refers to the integration of digital technology to fundamentally transform business operations and deliver value to customers. The approach employed in this research is the Resource-Based Theory (RBT), specifically the perspectives of resource orchestration and dynamic managerial capability (DMC), which emphasize the importance of resources and capabilities in driving digital transformation. This research utilizes a quantitative approach, with primary data collected through questionnaires distributed to 100 respondents comprising owners or managers of coffee shops in Bandar Lampung. The analytical method used is multiple linear regression to examine the relationships among Digital Orientation, Digital Capability, and Digital Transformation. The results of the study indicate that Digital Orientation has a positive and significant effect on Digital Transformation, reflected in technology-based business strategies and commitment to digital innovation. Furthermore, Digital Capability, which includes technology access, adaptation, and the development of digital solutions, also significantly contributes to the success of digital transformation. This study provides practical insights for the coffee beverage industry to enhance competitiveness by strengthening digital orientation and capabilities.

The Influence of Brand Image, Price, and Product Quality on the Purchase Decision of Stella Room Fresheners in Bandar Lampung Endriyani, Fina; Ambarwati, Dwi Asri Siti; Nabila, Nuzul Inas
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.766

This study was conducted to determine the influence of brand image, price, and product quality on the purchase decision of Stella room freshener in Bandar Lampung City. The sample of this study was 160 respondents who were taken by nonprobability sampling with the criteria of respondents who intended to buy Stella room freshener in Bandar Lampung City. Data collection used primary data, namely the distribution of questionnaires to students and the community of Bandar Lampung City and interviews with PT Catur Sentosa Anugerah (PT CSAN) as the official distribution of PT Godrej Indonesia, while secondary data were literature, journals of previous researchers, which were then analyzed. Data analysis tools using SPSS software version 27 are multiple linear analysis, partial testing (t), simultaneous testing (f), validity testing, reliability testing and coefficient of determination analysis (R2). R Square research shows that brand image (X1), price (X2), and product quality (X3) influence purchasing decisions (Y) by 52.1%. The results of the t test of brand image (X1), price (X2), and product quality (X3) influence purchasing decisions (Y). The results of the f test of brand image (X1), price (X2), and product quality (X3) of 0.000 mean that simultaneously there is an influence on purchasing decisions (Y).

The role of demographics to actual purchase decision in online shopping Safitri, Dina; Nabila, Nuzul Inas; Sari, Aida; Ramelan, Mudji Rahmat
Indonesian Journal of Business, Accounting and Management Vol. 7 No. 1 (2024)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/ijbam.v7i01.1608

Recovery Version (See for detail) This study looks at the factors that influence Indonesian customers' online buying behavior, with a focus on demographics like gender, age, occupation, income, and trust. Using a novel technique that treats demographics as independent variables, the study investigates their differential effects on actual purchases made using bank cards and cash-on-delivery (COD). According to hierarchical regression research, gender has a substantial influence on both bank card and COD purchases, with females having a lower propensity for online transactions. Age was not found to be a significant predictor of bank card purchases, but occupation had a positive relationship with COD transactions, showing that those in higher-status occupations are more inclined to use COD. Income did not significantly predict either manner of purchasing, and trust had only a minor impact on bank card transactions. The study emphasizes the importance of demographic considerations in understanding online shopping behavior, with implications for policymakers, industry practitioners, and academics looking to support long-term growth in Indonesia's e-commerce ecosystem. Article Information: Received 1/30/2023 / Revised 6/22/2024 / Accepted 6/23/2024 / Online First 6/30/2024

PENYULUHAN PENGELOLAAN SDM DAN FINANCIAL LITERASI BAGI PENGELOLA DAN ANGGOTA KOPERASI KREDIT GENTIARAS DI KECAMATAN PRINGSEWU KABUPATEN PRINGSEWU LAMPUNG Hasnawati, Sri; Yuningsih, Yuningsih; Sari, Aida; Nabila, Nuzul Inas
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 3 No 2 (2022): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v3i2.20306

Koperasi merupakah salah satu soko guru perekonomian Indonesia. Kontribusi koperasi dan UKM terhadap PDB (pendapatan domestik bruto) nasional mencapai 56,5%. Kemenkop UKM mencatat, sampai saat ini 99% pelaku perekonomian Indonesia berasal dari koperasi dengan jumlah 177.483 unit, dan UKM yang berjumlah 52,7 juta unit. Keberlangsungan koperasi tergantung pada Sumber Daya Manusia dan bagaimana Mengelola Keuangan . Pengelolaan sumber daya manusia yang baik tidak terlepas dari perencanaan SDM bagi pengelola pada khususnya dan anggota pada umunya. Pengelolaan keuangan koperasi diperlukan agar setiap keputusan keuangan yang dilakukan koperasi mampu memberi nilai tambah bagi para stakeholdersnya. Selain bagi pengelola, anggota koperasi harus memahami bagaimana mengelola keuangan dengan baik dan melek keuangan (financial literacy). Untuk tujuan ini diperlukan adanya suatu penyuluhan mengenai pengelolaan SDM pada koperasi dan penyuluhan tentang financial literasi bagi pengelola dan anggotanya. Penyuluhan ini diharapkan mampu menambah wawasan dan pemahaman yang baik pagi pengurus maupun anggota koperasi tentang SDM dan manajemen keuangan. Pengabdian masyarakat yang dilakukan dengan metode penyuluhan tentang pengelolaan SDM dan financial literasi bagi pengurus dan anggota KopDit Gentiaras di Kecamatan Pringsewu, Lampung berhasil dengan baik dan berjalan lancer. Hal ini dapat dilihat dari peningkatan pemahaman tentang pengelolaan SDM dan financial literasi dari hasil posttest yang diperoleh. Oleh karena itu diperlukan dukungan dan pendampingan bagi pengurus dan anggotanya supaya dapat berkembangan guna mendukung perekonomian masyarakat sekitar dan pengelolaan koperasi secara professional.Kata Kunci : SDM, Financial Literasi, dan Koperasi Kredit

PENYULUHAN BAURAN PEMASARAN PADA INDUSTRI RUMAH TANGGA DI DESA BERNUNG KECAMATAN GEDUNG TATAAN KABUPATEN PESAWARAN Sari, Aida; Nabila, Nuzul Inas; Rusdi, Zainnur M.; Ambarwati, Dwi Asri Siti
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 4 No 1 (2023): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/abdilaksana.v4i1.28385

Strategi pemasaran yang baik pada industri rumah tangga sangat penting agar industri rumah tangga tersebut dapat meningkatkan volume penjualan produknya dan bersaing dengan industri lainnya, tetapi masih banyak pelaku industri rumah tangga yang belum mengetahui bauran pemasaran yang efektif. Tujuan kegiatan pengabdian ini adalah memberikan pengetahuan kepada pelaku industri rumah tangga tentang pengetahuan bauran pemasaran yang meliputi produk, harga, promosi dan distribusi agar dapat tercapai kemampuan bersaing dengan pesaing lainnya sehingga dapat bertahan dalam kompetisi yang ada, meningkatkan penjualan, dan keberlangsungan dari industri rumah tangga produk emping melinjo di Desa Bernung, Kecamatan Gedung Tataan, Kabupaten Pesawaran. Pelaksanaan kegiatan ini menggunakan pendekatan partisipatif dengan melakukan kunjungan kerumah-rumah dan melibatkan pihak pelaku usaha rumah tangga emping melinjo tepatnya di Dusun Taman Rejo, Desa bernung. Hasil dari survei dan penyuluhan dapat dilihat dari hasil post-test yang dilakukan menunjukkan peningkatan pengetahuan dari para peserta tentang strategi bauran pemasaran. Hal ini memberikan optimisme dari tim pengabdian bawa para pelaku usaha dapat meningkatkan kualitas produksi, melakukan promosi yang akhirnya meningkatkan pendapatan pelaku usaha.Kata Kunci : Bauran Pemasaran, Produk, Harga, Promosi, Saluran Distribusi

The Infleunce of Customer Experience, Customer Satisfaction & Customer Loyalty Towards Brand Power (Study on Go-Ride Service by Gojek in Bandar Lampung) Syauqi, Muhammad Ryan; Pandjaitan, Dorothy Rouly Haratua; Nabila, Nuzul Inas
International Journal of Asian Business and Management Vol. 2 No. 5 (2023): October, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijabm.v2i5.6371

Amid intensifying competition within the ride-hailing sector, characterized by increased tightness and difficulty, maintaining a long-term competitive edge becomes crucial for a company's survival. Numerous scholars and industry professionals advocate that achieving competitive advantage as a firm entails prioritizing customer-centric strategies aimed at surpassing competitors through superior and expedited fulfillment of client wants. This study examines the impact of customer experience, customer satisfaction, and loyalty on the brand power of the Go-Ride service provided by Gojek. The study questionnaire was administered to a sample population consisting of 177 clients of Gojek, from whose data was collected. This inquiry pertains to using questionnaires as a means of data gathering, specifically focusing on those procedures that have undergone rigorous testing to establish their validity and reliability. The study's findings indicate that customer experience shapes customer satisfaction. Moreover, customer satisfaction has a favorable impact on brand power. Additionally, customer satisfaction influences customer loyalty, affecting brand power. However, the statistical findings did not provide evidence to support the notion that customer experience has a beneficial impact on brand power and customer loyalty

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