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All Journal Dental Journal (Majalah Kedokteran Gigi) Padjadjaran Journal of Dentistry Journal of Dentomaxillofacial Science Syntax Literate: Jurnal Ilmiah Indonesia B-Dent, Jurnal Kedokteran Gigi Universitas Baiturrahmah Jurnal Ilmiah Keperawatan Padjadjaran Journal of Dental Researchers and Students Community Engagement and Emergence Journal (CEEJ) Jurnal Material Kedokteran Gigi Indonesian Journal of Electrical Engineering and Computer Science Jurnal Manajemen Research of Service Administration Health and Sains Healthys Journal of Economics and Social Sciences Cakradonya Dental Journal Jurnal Multidisiplin Sahombu Warta LPM Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah J-CEKI PESHUM
Arlette Suzy Puspa Pertiwi
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Analysis of Public Perceptions of Tertiary Hospitals Through Google Maps Using Naïve Bayes and Wordcloud Wardani, Vira Aulia Kusuma; Pertiwi, Arlette Suzy Puspa; Suwardhani, Achmad Dheni
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.10964

Abstract

The study investigates the public perception of a tertiary hospital through Google Maps digital reviews using a Naïve Bayes approach and wordcloud. The data was collected by manual scraping technique from 2024-2025 and processed through preprocessing stages including cleansing, case folding, stopword removal, tokenizing, dan filter by legth. The data was then weighted by the TF-IDF technique before sentiment modeling by Naïve Bayes Classification. All of the processes use the Rapid Miner application. From 830 reviews collected, the accuracy of the Naïve Bayes model is 72,29% with precision 78,94%, recall 72,28%, and F1 score 74,76%. The results show that the dominant reviews are positive and describe the hospital health service as excellent. Therefore, the negative review shows that the hospital needs to improve its management in the pharmacy sector, administration, and patient queue. Neutral reviews tend to be descriptive without showing strong sentiments.
Co-Authors Achmad Dheni Suwardhani Adistia, Rinintha Aggiani Dewi Rahmawati Akbar, Saiful Alfiani Hidayanti Aliyya Luthfiana Andiesta, Niekla Survia Anne Agustina Suwargiani Arief Budiarto Asril, Juli Aulia Dewi Kusumawati Azzahra, Rissa Shabira bt. Syaiful Azim, Fitri Anissa Syaimima Citra Windani Mambang Sari Desy Indra Yani Dhia Thifal Malihah Dianegianty, Rine Dwi Budi Santoso Efi Fitriana Eka Chemiawan Elvanissa Ruslan Nur, Elvanissa Ruslan Eriska Riyanti Faizah Salsabila Felicia Melati Hendriati Agustiani Henri Hartman, Henri Hetria Hayyun Namirah Hidayat, Dimas Firman hidayatullah, Hidayatullah hidayatullah Hilnia Zidnia Husyaerry, Machmud Al Ign. Wiseto P. Agung Inne Arline Diana Inne Suherna Sasmita Iwan Ahmad Jakobus Runkat, Jakobus Julian Amriwijaya Kahar Mulyani Kusman Ibrahim Kusumawati, Aulia Dewi Laili Rahayuwati M Harun Achmad, M Harun Megan, Felisia Flaviana Meirina Gartika Munandar, Ihsan Haris Naninda Berliana Pratidina Naninda Berliana Pratidina Noer Fadilah, Rina Putri Noor Roziq Ghulam Perdana Oruga, Myra D. Permata, Ardita Dyna Pratidina, Naninda Berliana Prisno, Don Purwadhi Purwadhi Raden Nabilah Putri Fauziyyah Rafilia, Yuanne Nisrina Rasmi Rikmasari Ratna Indriyanti Ratna Indriyanti, Ratna Ratnawati, Yeni Reiva Farah Dwiyana Ria N. Firman Risti Saptarini Primarti Risyandi Anwar Roosje Rosita Oewen, Roosje Rosita Rosiliwati Wihardja, Rosiliwati Sativa, Liariza Simanjuntak, Debora Rotua Novita Soewondo, Willyanti Sri Hendrawati Sri Susilawati Sukajie, Bambang Sukmasari, Susi Supriatno Supriatno Suwardhani, Achmad Dheni Syaiful Azim, Fitri Anissa Syaimima Syarief Hidayat Tadeus Arufan Jasrin Taufiqi Hidayatullah Teguh Adi Partama Unang Supratman Veranita, Mira Vira Amelia Wafa, Wade'ah Wardani, Vira Aulia Kusuma Wilda Hafny Lubis Willyanti Soewondo Wojtyla, Maria Caroline Y Yoana Yetty Herdiati Nonong Yetty Herdiyati Nonong Yetty Herdiyati, Yetty Yohanes Hutasoit