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Journal : Jurnal Signaling

THE EFFECT OF TRUST AND SERVICE ON CUSTOMER LOYALTY AMELIA BAKERY AND CAKE BENGKULU CITY Sari, Dwi Afila; Puspita, Veny; Waliamin, Janusi
Jurnal Signaling Vol 13, No 2 (2024): Jurnal Signaling
Publisher : STMIK Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/signaling.v13i2.1720

Abstract

Customer loyalty is one of the things that determines the success of a business. Customer loyalty is formed by many determining factors, including trust and service. The purpose of this study was to determine how much influence trust and service have on customer loyalty both partially and simultaneously.The research method used is explanatory research, with the research population being Amelia Bakery and Cake customers. The number of samples was 130 respondents with purposive sampling data collection method with the criteria that Amelia Bakery and Cake customers are at least 16 years old and shop at least 3 times. The data was analyzed using SPSS with multiple linear regression analysis methods. The research results are: 1) trust variables partially have a significant effect on customer loyalty at Amelia Bakery and Cake, 2) service variables partially have a significant effect on customer loyalty at Amelia Bakery and Cake and 3) trust and service simultaneously have a significant effect on customer loyalty at Amelia Bakery and Cake.
THE EFFECT OF PHYSICAL EVIDENCE, PRICE DISCOUNT, AND PRODUCT DIVERSITY ON IMPULSE BUYING CONSUMERS OF SYARAH BAKERY BENGKULU Yusuf, Mariano; Puspita, Veny; Waliamin, Janusi
Jurnal Signaling Vol 13, No 2 (2024): Jurnal Signaling
Publisher : STMIK Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/signaling.v13i2.1723

Abstract

 To find out how much influence physical evidence has on the impulse buying of Syarah Bakery Bengkulu consumers, To find out how much influence price discounts have on the impulse buying of Syarah Bakery Bengkulu consumers, To find out how much influence product diversity has on the impulse buying of Syarah Bakery Bengkulu consumers, To find out how much The influence of physical evidence, price discounts, and product diversity on the impulse buying of Syarah Bakery Bengkulu consumers. This research method is exploratory. Exploratory research, or also called exploratory research, is a research approach that aims to find information about a topic/problem that is not yet fully understood by a researcher. Exploratory research does not require a specific hypothesis or theory. The researcher only prepared several questions as a guide to obtain primary data in the form of information, information, as initial data needed. Based on the results of Physical Evidence (X1), it has an effect on consumer impulse buying (Y) Syarah Bakery Bengkulu City with a tsig value of 0.000, thus Ho is rejected and Ha is accepted, which means that variable X1 influences consumer impulse buying (Y). Price Discount (X2) influences the impulse buying (Y) of Syarah Bakery, Bengkulu City with a tsig value of 0.001, thus Ho is rejected and Ha is accepted, which means that the variable X2 influences consumer impulse buying (Y). Product diversity (X3) influences the impulse buying (Y) of Syarah Bakery, Bengkulu City with a tsig value of 0.002, thus Ho is rejected and Ha is accepted, which means that the variable X2 influences consumer impulse buying (Y). Physical Evidence, Price Discount and product diversity together influence consumer impulse buying with a value of Fsig α where Fsig is 0.000