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All Journal Jurnal Kolaboratif Sains Fiat Iustitia: Jurnal Hukum NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Fiat Iustitia : Jurnal Hukum Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) The International Conference on Education, Social Sciences and Technology (ICESST) Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Digital Innovation : International Journal Of Management Jurnal Bisnis Inovatif dan Digital Jurnal Manajemen Kewirausahaan dan Teknologi Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik Nusantara Mengabdi kepada Negeri Jurnal Kemitraan Masyarakat Dinamika Sosial: Jurnal Pengabdian Masyarakat Dan Transformasi Kesejahteraan Green Social: International Journal of Law and Civil Affairs Proceeding of the International Conference on Law and Human Rights KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Rengga Kusuma Putra
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Analisis Pengaruh Customer Relationship Management (CRM) Terhadap Customer Satisfaction dan Customer Loyalty : Studi Pada Pengguna Dompet Digital Go-Pay Di Pekalongan Laelatul Maulida; Wenti Ayu Sunarjo; Rengga Kusuma Putra
Jurnal Bisnis Inovatif dan Digital Vol. 1 No. 4 (2024): Oktober : Jurnal Bisnis Inovatif dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jubid.v1i4.356

Abstract

This research aims to determine the effect of Customer Relationship Management (CRM) on Customer Satisfaction and Customer Loyalty on the Gopay e-wallet in Pekalongan and its surroundings. This type of research is quantitative with a purposive sampling technique using a questionnaire distributed to 50 Gopay users in Pekalongan and surrounding areas. This research uses multiple regression analysis methods, classical assumption tests, t tests, and R2 square tests, using SPSS V.20. Partial test results show that Customer Relationship Management has a positive and significant effect On Customer Satisfaction and Customer Loyalty.
Pengembangan Usaha Produksi Olahan Tempe Di UMKM Keripik Tempe Mak Ribut Desa Loning Kecamatan Petarukan Kabupaten Pemalang Arif Hadi Prasetyo; Tri Handayani; Rengga Kusuma Putra; Dian Karisma; Nunung Wulan Sari; Rofiqoh Abibah; Dewi Ratna Sari; Silva Maily Chintya
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 3 (2025): Agustus : NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v5i3.6112

Abstract

Mentoring activities for MSMEs engaged in snacks, namely tempeh chips. Production activities are carried out every day because of the many enthusiasts and consumers who like the products of the Mak Ribut Tempeh Chips MSME. The purpose of this activity is to The purpose of this activity is to provide assistance for business development in MSMEs by identifying problems that exist in MSMEs, and trying to provide alternative solutions. After conducting the observation stage, several problems were found faced by MSMEs, including not having a business profile, not having a logo, not having a promotional Banner, not having a packaging sticker, not having a stamp, not having promotional media in the form of product photos, production videos and promotional videos, not having a social media account, not knowing the calculation of HPP, and not having simple financial records. During the mentoring activities that created a series of activities that resulted in several programs and after analyzing the UMKM Keripik Tempe Mak Ribut produced a positive impact on UMKM owners such as having a business profile that is useful as a business identity, logo, Banner, packaging stickers that are useful for introducing product brands, stamps, product photos, production videos, promotional videos, social media accounts, as a promotional media in marketing their products, and updates on gmaps so that consumers know the location of the business. Calculation of HPP (Cost of Goods Sold) so that UMKM know how much profit is obtained, as well as simple bookkeeping so that business finances are organized and not mixed with personal finances.
Sosialisasi Pendidikan Pemilih Dan Partisipasi Masyarakat Terkait Pemilihan Umum Kepala Daerah di Kecamatan Selogiri Retno Eko Mardani; Lita Tyesta Addy Listya Wardhani; Aziz Widhi Nugroho; Rengga Kusuma Putra; Fathul Hamdani; Bagus Hermanto; Daulat Nathanael Banjarnahor
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 3 (2025): Agustus : NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v5i3.6491

Abstract

Voter education is an important instrument in realizing a quality and sustainable democracy. Through the process of voter education socialization, it is hoped that the public can understand in depth their rights and obligations in the implementation of elections, as well as encourage active and responsible participation in the democratic process. Citizen participation in democratic social life must be based on adequate knowledge, critical reflection, and awareness of the rights and responsibilities as voters. A good understanding of the effectiveness of voter education socialization can shape a critical, rational, and independent attitude in exercising the right to vote, thereby strengthening the foundations of a clean and integrity-based democracy. This community service was carried out in the Selogiri District, Wonogiri Regency, with the aim of providing political education to the public regarding the importance of participation in the 2024 simultaneous regional head elections. Through a Participatory Action Research (PAR) approach, the community was actively involved as subjects in the activity process, not just as objects receiving information. Community service activities are carried out by integrating outreach into various village events, aimed at attracting residents to attend, interact, and directly discuss local political issues and forms of participation in the regional elections. Through these activities, it is hoped that the community will have a more comprehensive understanding of the importance of their role in determining the direction of regional policy through the regional elections. This education is also expected to raise awareness to vote based on conscience, without intervention or negative influences such as money politics, which has been a major challenge in every election at both the central and regional levels.
MEMBANGUN BISNIS FILANTROPI YANG BERETIKA: STRATEGI PERLINDUNGAN KONSUMEN DAN PENCEGAHAN PENYELEWENGAN DANA DALAM PERSPEKTIF HUKUM PERDATA DAN HUKUM TATA NEGARA Dian Karisma; Rengga Kusuma Putra; Satriya Nugraha; Linda Ikawati; Bagus Hermanto
Fiat Iustitia : Jurnal Hukum Vol 6 No 1 (2025): 2025
Publisher : Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Philanthropy which is a voluntary action aimed at enhancing social welfare, faces significant challenges related to the misuse of funds that can undermine public trust. Regulatory weaknesses, particularly Law No. 9 of 1961, demonstrate inadequacies in accommodating the developments of modern philanthropy, such as digital fundraising. Consumer protection in the context of Civil Law must encompass clear regulations regarding the rights and responsibilities between donors, managers, and beneficiaries, while Constitutional Law emphasizes the need for a robust constitutional framework to oversee philanthropic activities. Collaboration between the state, regulatory bodies, and civil society is crucial for creating a transparent and accountable system. The utilization of Indonesia's demographic and cultural potential, with the value of mutual assistance as a foundation, can support income redistribution and sustainable community empowerment, thereby ensuring that philanthropy effectively contributes to enhancing social welfare.
Legal Review of the Misuse of Voice Changer Technology in the Dissemination of Hoaxes and Information Manipulation in Indonesia Satriya Nugraha; Rengga Kusuma Putra; Aziz Widhi Nugroho; Retno Eko Mardani; Rosmawiah Rosmawiah
Proceeding of the International Conference on Law and Human Rights Vol. 1 No. 2 (2024): December : Proceeding of the International Conference on Law and Human Rights
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/iclehr.v1i2.33

Abstract

The spread of hoaxes through voice manipulation technology, such as voice changers, has become a significant issue in Indonesia in recent years. This technology allows perpetrators to manipulate someone's voice, which is then used to spread false information that can damage an individual's reputation, influence public opinion, and create social unrest. This study aims to analyze the legal aspects related to the misuse of voice changers in the spread of hoaxes, identify the challenges faced in law enforcement, and provide policy recommendations to improve legal protection for hoax victims. The methodology used in this research is normative legal research, with a normative approach focusing on the analysis of the Electronic Information and Transactions Law (UU ITE) and the Personal Data Protection Law (UU PDP), as well as other relevant regulations. The results show that although Indonesia has a sufficient legal framework to address hoax cases involving voice changers, law enforcement still faces challenges in terms of identifying perpetrators, proving voice manipulation, and the lack of more specific regulations. Additionally, victims have the right to legal protection, including compensation and clarification of false information. This study recommends enhancing the capacity of law enforcement, strengthening regulations, and improving digital literacy among the public to address the challenges posed by this technology.
MEMBANGUN BISNIS FILANTROPI YANG BERETIKA: STRATEGI PERLINDUNGAN KONSUMEN DAN PENCEGAHAN PENYELEWENGAN DANA DALAM PERSPEKTIF HUKUM PERDATA DAN HUKUM TATA NEGARA Dian Karisma; Rengga Kusuma Putra; Satriya Nugraha; Linda Ikawati; Bagus Hermanto
Fiat Iustitia : Jurnal Hukum Vol 6 No 1 (2025): 2025
Publisher : Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Philanthropy which is a voluntary action aimed at enhancing social welfare, faces significant challenges related to the misuse of funds that can undermine public trust. Regulatory weaknesses, particularly Law No. 9 of 1961, demonstrate inadequacies in accommodating the developments of modern philanthropy, such as digital fundraising. Consumer protection in the context of Civil Law must encompass clear regulations regarding the rights and responsibilities between donors, managers, and beneficiaries, while Constitutional Law emphasizes the need for a robust constitutional framework to oversee philanthropic activities. Collaboration between the state, regulatory bodies, and civil society is crucial for creating a transparent and accountable system. The utilization of Indonesia's demographic and cultural potential, with the value of mutual assistance as a foundation, can support income redistribution and sustainable community empowerment, thereby ensuring that philanthropy effectively contributes to enhancing social welfare.
Pengaruh Kualitas Layanan, Brand Image dan Kepuasan Nasabah terhadap Loyalitas Nasabah di PT. Pegadaian (Persero) Cabang Pemalang : Studi Kasus pada UPC Pegadaian Ulujami Dewi Sinta Wati; Wenti Ayu Sunarjo; Rengga Kusuma Putra
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 5 (2024): OKTOBER : Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v2i5.1300

Abstract

Service quality, brand image, customer satisfaction, customer loyalty, pawnshop Abstract. This study aims to examine the influence of service quality, brand image and customer satisfaction on customer loyalty at PT. Pemalang branch pawnshop (case study on UPC Ulujami. The population in this study is customers of PT. Ulujami branch pawnshop totaling 1250 people with a research sample of 95 people. Data collection was carried out by means of interviews and questionnaires.the analysis technique used in this researcher is multiple linear regression using the SPSS (Statistical Product and Service Solutions) version 22 program used to analyze the data. Based on the results of this study, it shows that (1) service quality has a significant effect on customer loyalty. (2) Brand image affects customer loyalty. (3) Customer satisfaction has a significant effect on customer loyalty. (4) Service quality, brand image and customer satisfaction
Pengembangan Usaha Produksi Celana Anak UMKM Konveksi EV_Kids Product Desa Ambokulon, Kecamatan Comal, Kabupaten Pemalang Siti Masrokhah; Tri Handayani; Rengga Kusuma Putra; Nunung Wulan Sari; Anini Nihayah; Arif Hadi Prasetyo; Akhmad Maulana Malik; Sandya Khaela Nurisma; Diana Puspitasari; Fitriana Putri Kurniawati
Jurnal Kemitraan Masyarakat Vol. 2 No. 4 (2025): Desember : Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i4.2771

Abstract

In Indonesia, micro, small, and medium enterprises (MSMEs) have long been recognized as a very important business sector due to their various real roles in the economy. However, MSMEs often face many obstacles in running their businesses. More incentive support from various parties, especially the government, is needed for the development of MSMEs. In order to overcome the problems faced by MSMEs and support their sustainability, a KKU (Business Field Study) activity was carried out by Group 15 at the KKU-11 of the Institute of Technology and Business (ITB) Adias Pemalang at the MSME “Ev_Kids Product.”After conducting an observation phase, several problems faced by the SME were identified, including the lack of social media for marketing, failure to calculate the Cost of Goods Sold (COGS) and maintain simple accounting records, absence of a business logo, banners, promotional image designs, organizational structure, business profile, product catalog, stamps, receipt books, and product attributes. Additionally, the SME had never produced a production video or promotional video.After conducting the observation phase, KKU actors formulated several business development assistance programs, namely creating social media accounts, calculating the Cost of Goods Sold (COGS), creating simple bookkeeping, creating a business logo, banners, promotional image designs, organizational structure, business profile, product catalog, stamps, note books, and product attributes in the form of hangtags. They also created production videos and promotional videos.
Pembinaan Ideologi Pancasila dan Wawasan Kebangsaan Bagi Kalangan Muda di Kabupaten Wonogiri Aziz Widhi Nugroho; Retno Eko Mardani; Rengga Kusuma Putra; Satriya Nugraha; Linda Ikawati; Bagus Hermanto; Sandra Leoni Prakasa Yakub; Dian Karisma; Sitta Saraya; Dian Ratu Ayu Uswatun Khasanah
Dinamika Sosial : Jurnal Pengabdian Masyarakat dan Transformasi Kesejahteraan Vol. 2 No. 4 (2025): Desember : Dinamika Sosial : Jurnal Pengabdian Masyarakat dan Transformasi Kese
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/dinsos.v2i4.2601

Abstract

A clear national insight can guarantee the achievement of national interests, both internally and externally. This means that national insight provides a clear picture and direction for the nation's survival, as well as the future development of the nation and state. The organization of national and state life must proceed on the basis of mutual agreement, namely Pancasila, the 1945 Constitution, the Unitary State of the Republic of Indonesia (NKRI), and Bhinneka Tunggal Ika (Unity in Diversity). Indonesia's existence as a state based on the rule of law (rechtstaat) based on Pancasila and the 1945 Constitution requires the development of Pancasila ideology and national insight as instruments that serve as catalysts or drivers in strengthening national insight and spirit, love of the homeland, democracy, legal awareness, respect for diversity, and participation in building a Pancasila-based nation in Wonogiri, especially among intellectuals. In accordance with its function, the Pancasila Ideology and National Insight Development organizes national, democratic, legal, multicultural and citizenship education to support the realization of citizens who are aware of their rights and obligations, as well as intelligent, skilled and have character so that they can be relied upon to build the nation and the Unitary State of the Republic of Indonesia.
A Participatory Governance Model for Community Based Waste Management to Enhance Legal Compliance and Public Social Welfare Rengga Kusuma Putra; Lita Tyesta Addy Listya Wardhani; Edvardas Juchnevicius
Green Social: International Journal of Law and Civil Affairs Vol. 2 No. 4 (2025): December: International Journal of Law and Civil Affairs
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greensocial.v2i4.276

Abstract

This research explores the development of a participatory governance model for community based waste management systems, aiming to enhance both legal compliance and public social welfare outcomes. Community based waste management (CBWM) plays a critical role in addressing environmental and health challenges, yet its success is often hindered by weak governance structures, limited community involvement, and insufficient regulatory frameworks. The study introduces a governance model that integrates local community participation into decision making processes, encouraging ownership and responsibility among residents. The primary goal is to improve compliance with environmental regulations while promoting social welfare by fostering better public health and community cohesion. A review of literature highlights key theories of participatory governance, focusing on its ability to enhance legal adherence and increase social equity. Previous studies on CBWM demonstrate the potential of community involvement in overcoming barriers to legal compliance, such as weak enforcement and fragmented governance. However, challenges like inadequate infrastructure, socio economic factors, and cultural habits still impede full participation and compliance. The study utilizes a mixed methods approach, including stakeholder analysis, participatory workshops, and regulatory compliance assessments, to evaluate the effectiveness of the model. The results show that communities involved in participatory governance exhibit higher compliance with waste management laws, improved sanitation, and healthier living conditions. Furthermore, the model fosters social capital and community empowerment, contributing to long term sustainability. In comparison to centralized waste management systems, the participatory approach is found to be more adaptable, accountable, and socially accepted. While the model presents several benefits, challenges such as infrastructure limitations and cultural barriers remain. Future research should further investigate how to address these challenges, particularly through technological integration and cross sector collaborations, to ensure the scalability and sustainability of the participatory governance model.
Co-Authors Ade Daharis Aisyah Rukmi Widowati Aisyania Yogi Puspita Akhmad Maulana Malik Anini Nihayah Arif Hadi Prasetyo Azahery Insan Kamil Aziz Widhi Nugroho Bagus Hermanto Bambang Sasmita Adi Putra DAULAT NATHANAEL BANJARNAHOR Dewi Ratna Sari Dewi Sinta Wati Dian Karisma Edvardas Juchnevicius Edy Sony Fathorrahman Fathul Hamdani Fitriana Putri Kurniawati Gusmarani, Rica Hamzah Mardiansyah Haniyah Ike Kusdyah Rachmawati Johari Joni Laksito Kalijunjung Hasibuan Khasanah, Dian Ratu Ayu Uswatun Laelatul Maulida Linda Ikawati Lita Tyesta Addy Listya Wardhani Maulana Fahmi Idris Muhamad Rezky Pahlawan MP Nunung Wulan Sari Nur ‘Azah Retno Eko Mardani Riadi Asra Rahmad Rofiqoh Abibah Rosmawiah Rosmawiah Sandra Leoni Prakasa Yakub Sandya Khaela Nurisma Saragih, Geofani Milthree Satriya Nugraha Silva Maily Chintya SITI FATIMAH Siti Hamimah Siti Masrokhah Siti Nurjanna Lessy SITTA SARAYA Sutarto, Retno Eko Mardani Tri Handayani Ulil Inayah Ummi Kalsum Wenti Ayu Sunarjo