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All Journal Jurnal Administrasi Bisnis Jurnal Ilmiah Mahasiswa FEB Sains: Jurnal Manajemen dan Bisnis MIX : Jurnal Ilmiah Manajemen Jurnal Inovasi Bisnis (Inovbiz) Abdimas Dewantara TIJAB (The International Journal of Applied Business) MITRA: Jurnal Pemberdayaan Masyarakat Jurnal Samudra Ekonomi dan Bisnis AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal ABDINUS : Jurnal Pengabdian Nusantara Enrichment : Journal of Management Jurnal Abdidas Journal of Management - Small and Medium Enterprises (SME's) Nusantara Science and Technology Proceedings Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Progress in Social Development Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Pengabdian Kepada Masyarakat Patikala ProBisnis : Jurnal Manajemen Jurnal Multidisiplin Madani (MUDIMA) Al-Khidmah Jurnal Pengabdian Masyarakat Filantropi: Jurnal Manajemen Zakat dan Wakaf Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Jurnal Ekbis (Ekonomi & Bisnis) KENDALI: Economics and Social Humanities Zadama: Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research International Journal of Asian Business and Management (IJABM) Jurnal Keuangan dan Bisnis IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pengabdian Masyarakat Indonesia (JPMI) Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Asian Journal of Management, Entrepreneurship and Social Science Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Nurkholish Majid
Department Of Management, Universitas Pembangunan Nasional ”Veteran” Jawa Timur, Surabaya, INDONESIA
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Training of Recycled Plastic Bags Crafting in Morokrembangan Village, Surabaya City: Pelatihan Pembuatan Kerajinan Tas Daur Ulang Plastik di Kelurahan Morokrembangan Kota Surabaya Alifia Zahra Ramadhani; I Gusti Ayu Anjely; Thazkia Yaumil El Haq; Nurkholish Majid
JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Vol. 9 No. 4 (2025): Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Publisher : DPD Jatim Perkumpulan Dosen Indonesia Semesta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This community service program aims to strengthen the environmentally based creative economy through the utilization of household waste in RW 05, Morokrembangan Village, Krembangan District, Surabaya City. The main focus of the program is the empowerment of Karang Taruna youth through training in producing recycled bags from sachet packaging, which had previously shown limited sustainability. The activities were carried out using a community-based participatory approach, including field observation, coordination with local stakeholders, collection of materials from the waste bank, and a workshop conducted with local artisans. The results indicate improved technical skills among participants, increased ecological awareness, and interest from several youths to further develop independent businesses. This program makes a tangible contribution by revitalizing a stagnant local potential while emphasizing the role of young people as agents of change in creativity-based waste management.
Pengaruh Tata Letak Produk terhadap Kapasitas Penyimpanan dan Efektivitas Pengemasan pada CV. YUMMYS MOTHERLACTO INDONESIA Farrel Ihsan Kumara; Nurcholish Majid
Jurnal Pengabdian Masyarakat Indonesia (JPMI) Vol. 1 No. 6 (2024): Agustus
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jpmi.v1i6.1883

Abstract

CV. Yummys Motherlacto Indonesia adalah perusahaan manufaktur yang memproduksi Asi Booster dan Skincare untuk ibu dan anak. Perusahaan ini memiliki tiga jenis gudang: barang jadi, bahan baku, dan kemasan. Standar Operasional Prosedur (SOP) telah diterapkan untuk mengatur penerimaan, penanganan, dan pengeluaran barang. Namun, terdapat dua kelemahan utama: tata letak gudang yang tidak optimal dan penerapan metode FIFO (First In First Out) yang belum maksimal. Tata letak yang tidak teratur menyebabkan proses pencarian barang menjadi sulit dan memakan waktu, sementara metode FIFO yang tidak konsisten menyebabkan barang-barang lama mengalami kerusakan dan penurunan kualitas. Penelitian ini bertujuan menganalisis implementasi sistem manajemen pergudangan di CV. Yummys Motherlacto Indonesia, khususnya terkait tata letak gudang dan penerapan metode FIFO. Metode yang digunakan adalah analisis deskriptif kualitatif melalui observasi langsung dan wawancara dengan manajemen. Hasil penelitian diharapkan dapat memberikan solusi untuk mengoptimalkan tata letak dan penerapan metode FIFO, sehingga meningkatkan efektivitas dan efisiensi kerja serta meminimalkan risiko kerusakan dan penurunan kualitas produk.
Artificial Intelligence in Service Quality Improvement: A Bibliometric Analysis Nurkholish Majid; Ahmad Khumaeni; Hewa Majeed Zangana
TIJAB (The International Journal of Applied Business) Vol. 10 No. 1 (2026): MARCH 2026
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/tijab.v10.I1.2026.49186

Abstract

Background: Advances in computer technology have enabled the development of machines with capabilities known as Artificial Intelligence (AI). Although its adoption in manufacturing industries remains limited in many countries, AI is increasingly being applied in the service sector and other industries. Objective: This study aims to map recent research trends on the use of AI in improving service quality. Method: The data were analyzed using bibliometric mapping with VOSviewer software, focusing on studies about AI in services and service quality over the past five years. Results: This study maps the use of AI in corporate service automation. AI enables consumer self-service through robotic systems, particularly in sectors such as hospitality, lodging, travel, and tourism. Furthermore, the adoption of AI services by companies helps reveal patterns in consumer behavior. The keyword analysis identified five main clusters: medical, agriculture, government, tourism, and service quality. Conclusion: AI contributes to the enhancement of automation-based systems in sectors such as tourism and travel. However, AI use also faces challenges across sectors, including medical, business services, agriculture, hospitality, and government or public services. Keywords: Artificial Intelligence, Service Quality
Pemberdayaan UMKM melalui Pendampingan Pendaftaran Produk Platform Marketplace Shopeefood di Kecamatan Benowo. Ahmad Yusuf Bin Yasir Ba amir; Nurkholish Majid
Al-Khidmah Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2026): JANUARI-APRIL
Publisher : Institute for Research and Community Service (LPPM) of the Islamic University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56013/jak.v6i1.5242

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are one of the main factors in the regional economy, especially in urban areas. However, there are still various obstacles faced by MSME players, particularly in the use of digital technology for marketing activities, including the use of marketplace platforms. This community service activity was organized with the aim of improving the quality of MSMEs in Benowo District, Surabaya, through assistance with the registration process and product management on the ShopeeFood application. The activity was carried out in several stages, namely providing material on digital marketing marketplaces, training on creating ShopeeFood accounts, assistance in uploading products, and evaluation of the success of the registration process. The results of this activity showed an increase in the knowledge and ability of MSME players in utilizing the marketplace platform as a digital-based marketing medium. MSME players successfully registered their businesses on ShopeeFood and began marketing their products online. This assistance has had a positive impact on increasing the visibility of MSME products and opening up opportunities to expand their market reach. Therefore, assistance with product registration on the ShopeeFood marketplace can be an effective effort in encouraging digital transformation and strengthening MSMEs in Benowo District, Surabaya.
Pelatihan Penggunaan Software Accurate sebagai Upaya Knowledge Transfer kepada Karyawan Baru di J&T Cargo Sub 19 Salsabila Aulia Khinzki, Shiera; Majid, Nurkholish
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 5 No. 4 (2026): Jurnal PkM PATIKALA
Publisher : Pusat Pengembangan Pendidikan dan Bakat Indonesia/Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v5i4.5381

Abstract

This community service activity, involving knowledge transfer, aims to prepare human resources, particularly new employees at J&T Cargo SUB 19, to acquire the technical competency to operate the Accurate Online system. This preparation is crucial for facilitating the independent takeover of the company's administrative and financial tasks. Implementation methods included coordinating initial preparations, implementing shadowing (mentoring and direct observation), field practice simulations, and remote monitoring. This activity focused exclusively on one participant projected to fill this strategic position, with the main content covering invoice creation and payment procedures, inputting daily operational expenses, and recording and reconciling bank transfers. The results of the activity demonstrated a positive impact; through systematic and structured training stages, participants successfully mastered the application's workflow and were able to implement it within the fast-paced daily operational rhythm of a logistics company. Based on descriptive evaluations conducted continuously until the handover deadline, participants demonstrated significant progress, both in terms of data input accuracy and work independence. The success of this training program ensures that the takeover process can proceed smoothly without triggering administrative bottlenecks or disrupting J&T Cargo SUB 19's daily logistics activities.
PENDAMPINGAN DESAIN LOGO UNTUK PENINGKATAN VISUAL BRANDING DAN IDENTITY PRODUK UMKM PANJANG JIWO SURABAYA Anggun Mizwa Anugerah; Nurkholish Majid
JURNAL DAYA-MAS Vol. 11 No. 1 (2026): JURNAL DAYA-MAS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/dymas.v11i1.215

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in the local economy; however, many still face challenges regarding visual branding and product identity. MSMEs in Panjang Jiwo, Surabaya, represent business actors who lack a strong logo and visual identity, leading to suboptimal brand image and product competitiveness. This assistance activity aims to enhance the understanding and capability of MSME owners in designing logos as a core element of visual branding and product identity. The implementation method includes observing MSME needs, discussing brand concepts, providing basic logo design training, and assisting in the design process and its application to promotional media and product packaging. The results indicate that the partner MSMEs successfully developed logos that represent the character, values, and uniqueness of their products visually. Furthermore, MSME owners gained increased knowledge regarding the importance of visual identity consistency in marketing. This logo design assistance is expected to strengthen brand image, increase consumer trust, and support the sustainability and development of MSMEs in Panjang Jiwo, Surabaya, amidst an increasingly competitive market.
Pemberdayaan UMKM dalam Legalitas Usaha melalui Pembuatan NIB di Kecamatan Rungkut Muhammad Ilham Nadzir; Nurkholish Majid
Al-Khidmah Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2026): JANUARI-APRIL
Publisher : Institute for Research and Community Service (LPPM) of the Islamic University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56013/jak.v6i1.5244

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play an important role in promoting economic growth and employment absorption. However, many MSME actors in Rungkut District, Surabaya City, still do not have business legality, particularly the Business Identification Number (Nomor Induk Berusaha/NIB). This condition is caused by a low level of understanding regarding the importance of business legality and limited ability to use the online business licensing system through the Online Single Submission Risk-Based Approach (OSS-RBA). Therefore, this community service activity aims to enhance the knowledge and capacity of MSME actors in managing business legality through the issuance of NIB. The implementation methods include delivering materials on the importance of business legality, training on the use of the OSS-RBA platform, direct assistance in the NIB registration process, and activity evaluation. The results indicate an increase in MSMEs' understanding of the importance of business legality as well as an improvement in participants' ability to obtain NIB, with most participants successfully acquiring NIB after the mentoring activities. This activity is expected to encourage greater business formalization and strengthen the competitiveness of MSMEs in Rungkut District.
Pemanfaatan Media Sosial WhatsApp sebagai Strategi Personal Selling Digital UMKM Kecamatan Tandes Mochamad Rizki Rahman; Nurkholish Majid
Al-Khidmah Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2026): JANUARI-APRIL
Publisher : Institute for Research and Community Service (LPPM) of the Islamic University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56013/jak.v6i1.5246

Abstract

In the digital era, Micro, Small, and Medium Enterprises (UMKM) are constantly required to adapt to technological developments, and the ability to build direct communication with customers has become an important aspect in increasing business competitiveness. However, several UMKM in Tandes Subdistrict have not yet optimally utilized social media as a means of digital personal selling. This condition has resulted in ineffective marketing processes and interactions with customers. This mentoring activity aims to improve the knowledge and skills of UMKM players in implementing digital personal selling strategies through WhatsApp and promotion by creating attractive content designs. The implementation method includes education related to the concept of digital personal selling and assistance in creating promotional designs for WhatsApp statuses. The results of the activity show an increase in the ability of UMKM players to communicate with potential customers in a more professional manner and to produce more attractive promotional content designs through WhatsApp statuses.  
Strategi Pemasaran Digital UMKM Melalui Pemanfaatan E-Commerce Di Kelurahan Perak Barat Rizti Amelia; Marcella Putri Widya Ningrum; Chairina Syahidia Zahraningrum; Kriska Savriel Brawijaya; Nurkholish Majid
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 9 No 1 (2025): Amaliah Jurnal: Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v9i1.5204

Abstract

The widespread development of digital technology has created enormous opportunities for micro, small, and medium enterprises (MSMEs) to grow their businesses. E-commerce is one of the digital platforms that facilitates online transactions, enabling businesses to expand their markets, reduce costs, and enhance distribution efficiency. However, not all MSMEs can effectively utilize this technology for their products, particularly in urban areas where digital literacy gaps persist, such as in the Perak Barat neighborhood. In response to this situation, Group 14 of the SDGs Community Service Program (KKN) from UPN “Veteran” East Java conducted outreach and training sessions on photography, social media branding, and e-commerce basics, with the aim of enhancing the digital capabilities of MSMEs in business management, marketing, and network development. The method used was qualitative descriptive, with data collection through direct observation. The results of this mentoring program showed a significant increase in SME operators who have begun adopting e-commerce, as evidenced by their active participation in creating accounts and uploading SME products.
Pengaruh Video Shopee Terhadap Penjualan Produk Haircare Kemaiu Official Shop Tariska Saffa Devani; Nurkholish Majid
KENDALI: Economics and Social Humanities Vol. 3 No. 3 (2025): KENDALI: Economics and Social Sciences Humanities, Maret 2025
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/kendali.v3i3.739

Abstract

Pesatnya perkembangan teknologi digital mendorong transformasi besar dalam sebuah dunia bisnis, termasuk dalam sektor perdagangan elektronik (e-commerce). Salah satu fitur yang sekarang banyak digunakan atau dimanfaatkan di platform Shopee adalah Shopee Video, yang dimana sebuah video singkat dari penjual untuk menarik perhatian pembeli/konsumen. Penelitian ini bertujuan untuk menganalisis pengaruh dari views, Followers, dan like pada video/konten Shopee terhadap penjualan produk haircare di Kemaiu Official Shop. Penelitian ini juga menggunakan data sekunder berupa performa video dan hasil data penjualan dalam waktu tertentu, yang dianalisis menggunakan regresi linear berganda. Dan hasil dari penelitian ini menunjukan bahwa ketiga variabel yang dianalisis hanya jumlah followers yang memiliki pengaruh signifikan terhadap peningkatan penjualan, sementara itu, variabel viewers dan like tidak menunjukan pengaruh yang signifikan secara statistik, meskipun tetap memiliki peran dalam membentuk interaksi awal konsumen terhadap sebuah konten video.
Co-Authors Adeev Jecona Diwanto Ahmad Khumaeni Ahmad Khumaeni Zhakaria Ahmad Yusuf Bin Yasir Ba amir Ainur Rofiq AINUR ROFIQ Akbar, Dimas Renandra Akustika, Salsabillah Aldo Nugraha Adeyawarman Alifia Zahra Ramadhani Allisa, Safiah Ananda Sabil Hussein Angga Prasetyo Anggun Mizwa Anugerah Arfad Syauqi Hikam Al Jonet Arisandi, Devani Oktavia Atika Atika Billah, Mu’tasim Chairina Syahidia Zahraningrum Chaniago, Hanifa Zahra Desy Fitria Agustiyani Didhan Oktavian Putra Sultony Elma Dina Asofa Farrel Ihsan Kumara Farrel ziiqbal Fatihah Izzati Shifwah Najiah Galuh Deliana Putri Murdani Gandhi Yoga Pratama Hasby, Muhammad Farhan Hery Pudjoprastyono Hery Pudjoprastyono Hewa Majeed Zangana I Gusti Ayu Anjely Ignathia Martha Ika K.W, Nuruni Kriska Savriel Brawijaya Kusuma Wardhani, Febrianti Kusuma Wardhani, Nuruni Ika Lidia Angelina Mahesa Bachtiar Maulana Mandasari, Virginia Marcell Fernando Munthe Marcella Putri Widya Ningrum Mochamad Rizki Rahman Muhammad Ilham Nadzir Muhammad Ryan Maulana Munirotul Wahyuningsih Mu’tasim Billah Nadilla Nurul Yuniar Nanda Wahyu Indah Kirana Nanik Hariyana Nugroho, Muhammad Kaisar Aqsata Nurali Sumah, Chousadilla Nuruni Ika K.W Nuruni Ika K.W Nuruni Ika K.W Nuruni Ika KW Oktavian, Rizal Boy Ol Christin Our Heart Sinaga Pryatmoko, Dimas Yovie Putri Rahmawati Rahmawati, Fidi Rahmawati, Lulu Ray Septianis Kartika Rizal Boy Oktavian Rizky Dermawan Rizky, Zulfikar Khusnul Ghina Rizti Amelia Salsabila Aulia Khinzki, Shiera Shinta Mutiara Putri Sigit Agung Pranoto Sunaryo Sunaryo Susilo Surahman Tariska Saffa Devani Thazkia Yaumil El Haq Ugy Soebiantoro Virginia Mandasari Wibisono, Aldino Zawawi Zumrotul Fitriyah Zumrotul Fitriyah Zumrotul Fitriyah, Zumrotul