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All Journal MIX : Jurnal Ilmiah Manajemen Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Dinasti International Journal of Digital Business Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal IPTEK Bagi Masyarakat Jurnal Manajemen Bisnis Transportasi dan Logistik Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Engagement: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Nursery Alfaridi S Nasution
Institut Transportasi Dan Logistik Trisakti, Jakarta, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Peran Kualitas Sistem Web INSW Memoderasi Pengaruh Pelayanan Kepelabuhanan Terhadap Kepuasan dan Dampaknya terhadap Kepercayaan Pengguna Jasa di PT Krakatau Bandar Samudera Hermanto, Hendy; Fahriza, Basri; Marina, Sandriana; Alfaridi, Nursery; Mustikasari, Mustikasari
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1902

Abstract

Penelitian ini mengkaji menurunnya kinerja logistik Indonesia, tercermin dari penurunan skor LPI 2023, terutama dalam pelayanan kepelabuhanan, keandalan, dan sistem digitalisasi yang menghadapi kendala teknis. Kondisi ini mempengaruhi kepuasan dan kepercayaan pengguna jasa pelabuhan, termasuk di PT Krakatau Bandar Samudera (KBS) yang meskipun telah mengadopsi teknologi Smartport System dan INSW, masih mengalami masalah infrastruktur, optimalisasi dermaga, dan kualitas sistem web yang belum stabil. Penelitian ini bertujuan menganalisis peran kualitas sistem web INSW dalam memoderasi hubungan antara pelayanan kepelabuhanan dan kepuasan pengguna jasa, yang berimbas pada kepercayaan pengguna jasa di PT. Krakatau Bandar Samudera. Survei dilakukan dengan kuesioner kepada 130 responden pengguna jasa di PT. KBS, dengan menggunakan teknik analisis Structural Equation Modeling (SEM) melalui SEM-PLS 4.0. Hasil penelitian menunjukkan bahwa pelayanan kepelabuhanan berpengaruh positif terhadap kepuasan dan kepercayaan pengguna jasa. Kualitas sistem web INSW berperan penting dalam memoderasi hubungan tersebut, dengan fokus pada peningkatan efisiensi operasional dan transparansi layanan. Peningkatan kualitas sistem web berkontribusi pada kepuasan pengguna yang memperkuat kepercayaan mereka terhadap perusahaan. Selain itu, kepuasan pengguna memediasi pengaruh pelayanan kepelabuhanan terhadap kepercayaan pengguna, yang memperkuat hubungan kepercayaan jangka panjang.
The Analysis of Service Quality and Service Facilities on Public Satisfaction Through Public Trust at the Motor Vehicle Testing Management Unit, Cilincing, 2025 Wijayanto, Wahyu; Marlita, Devi; Nasution, Nursery Alfaridi S; Gunawan, Aang; Abidin, Zaenal
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6479

Abstract

Public service is a government activity within institutions or organizations aimed at meeting societal needs in accordance with regulations. Motor vehicle testing is the inspection of vehicle components, including trailers and semi-trailers, to ensure technical compliance and roadworthiness. According to Law of the Republic of Indonesia Number 25 of 2009 on Public Services, the state must fulfill citizens’ needs while guaranteeing their rights and obligations. Community decisions to reuse services are largely influenced by satisfaction with the services received, making service quality improvement a key element of bureaucratic reform.This study applies a quantitative approach using SEM-PLS. The Partial Least Square method is employed to test theories and identify relationships among latent variables. Findings show that public trust mediates the effect of service quality and facilities on public satisfaction.
Pengaruh Kepemimpinan Melayani Dan Organisasi Pembelajar Melalui Kompetensi terhadap Kinerja Karyawan Pada Perusahaan Pelayaran Jakarta Handini Salsabila; Edhie Budi Setiawan; Basri Fahriza; Nursery Alfaridi; Prasadja Ricardianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6676

Abstract

XYZ Shipping Company is engaged in the shipping line industry and is responsible for managing vessel scheduling with several shipping agents and internal departments in sea transportation operations. Some employees perceive that the lack of servant leadership practices has an impact on employee performance, thereby requiring further study to assess its influence. This research aims to analyze the effect of servant leadership and learning organization on employee performance through competence as a mediating variable at XYZ Shipping Company in Jakarta. This study uses a quantitative approach with 120 employee respondents. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results show that servant leadership and learning organization have a significant effect, both directly and indirectly through competence, on employee performance. These findings emphasize the importance of implementing servant leadership to strengthen competence and develop a learning organization culture that contributes to improving employee performance in the maritime transportation sector.
Community-Based Learning for Sustainable and Reverse Logistics: Building a Cross-Border Practice Community Nasution, Nursery Alfaridi S; Octaviani, Reni Dian; Sari, Mustika; Anashkina, Nataliia; Firdaus, Muhammad Iqbal; Thabah, Asep Ali
Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 2 (2025): November 2025
Publisher : Asosiasi Dosen Pengembang Masyarajat (ADPEMAS) Forum Komunikasi Dosen Peneliti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/engagement.v9i2.2060

Abstract

The global logistics industry faces increasing challenges related to environmental sustainability and resource management. Sustainable logistics and reverse logistics are essential concepts that help reduce environmental impact, enhance operational efficiency, and support the circular economy. However, awareness and understanding of these concepts among emerging logistics practitioners and community members remain limited. This study presents the outcomes of an online community engagement program aimed at establishing a logistics learning community focused on sustainable and reverse logistics. The program involved collaborative activities between facilitators from Ural State University of Railway Transport, Russia, and participants representing the logistics practice community. Learning outcomes were measured through pre- and post-tests, showing a significant improvement in the average score from 41.1 to 87.4, demonstrating the program’s success in building practical knowledge and application of sustainable logistics. To enhance the real-world application of knowledge, the program integrated small-group discussions where participants collaboratively worked on local case studies to apply the principles learned. This initiative offers valuable insights for designing future cross-border educational outreach and international academic collaboration using digital platforms.
Determination of Employee Engagement: Analysis of Servant Leadership, Organizational Commitment, Compensation, and Career Development in Middle-Class College Yosi Pahala; Lira Agusinta; Nursery Alfarizi Nasution; Esternilus Edwin Lermatan; Reni Dian Octaviani
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2348

Abstract

The study aims to investigate the factors influencing employee engagement in these institutions, with a particular focus on servant leadership, organizational commitment, compensation, and career development. Using a mixed method approach, data will be collected through surveys and interviews from faculty and staff members at a secondary education institution representing the middle class. The method used in this scientific article is quantitative, with the population coming from employees of a campus with various faculties where the distribution of questionnaires is carried out online and in person, dissemination is carried out for one month and returns the results of questionnaires received as many as 37 answers, then this data is processed with the help of SPSS 24. Data analysis with the results of analysis and interpretation is conveyed in the results of this scientific article as a form of answer from the data that has been entered. Organizational Commitment has a significant correlation with employee engagement and employee engagement. This shows the importance of organizational commitment in influencing employee engagement and engagement levels. The correlation between Servant Leadership, Compensation, and Career Development with other variables tends to be weak and not statistically significant. This suggests the need for further research to understand the relationship between these factors and employee engagement and employee engagement. Institutional recommendations can improve employee engagement and their engagement, which in turn can improve overall organizational performance and success.
Evaluating Analyses Trucking Vendor Performance in Covid-19 Vaccine Delivery: A Strategic Assessment Utilizing Analytic Hierarchy Process And Technic For Order Of Preference By Similarity To Ideal Solution Methodologies (Case Study: Indonesian Freight Forwarder’s Role In 2020 Vaccine Shipment) Sekar Widyastuti Pratiwi; Apsada Juhri; Nursery Alfaridi S. Nasution; Novembriani Irenita; Tenaka Budiman
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3186

Abstract

The purpose of this study was to determine the results of measurements of the priority vendors of the five vendors used by the company in the process of delivery COVID-19 vaccine shipment. This study uses the AHP-TOPSI (Analytic Hierarchy Process – Technic for Order of Preference by Similarity to Ideal Solution) method where the Likert scale is used as a comparison. Problem solving is done by making research using qualitative research methodology with descriptive elaboration.  Data collection is done by giving or making questionnaires to get the weight of the assessment carried out by inferring with AHP and Likert from the data collected through questionnaires shared where the respondents came from respondents who have dedication and direct links as well as have the capability to provide vendor performance assessments. The results of the research that were tested from the level of consistency were divided into 5 criteria, namely, Price, Safety, Service, Reliability and Reputation and from the results of the qualitative calculation method by distributing questionnaires from 10 experts for Five existing vendors with adding quantitative approach in TOPSIS, V.2 out as priority vendors.
Evaluasi Kinerja Operasional dan Tata Kelola Bongkar Muat Kapal CBU di Terminal Kendaraan Fauziah, Lily; Setyawati, Aswanti; Arifiani, Librita; Nofrisel; Alfaridi, Nursery
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i4.64216

Abstract

Pelabuhan Patimban dikembangkan untuk mengurangi kepadatan di Pelabuhan Tanjung Priok dan memperkuat konektivitas logistik dengan kawasan industri di Jawa Barat. Namun, kinerja operasional Terminal Kendaraan untuk pelayanan kapal Completely Built Up (CBU) masih menunjukkan ketidakefisienan meskipun didukung infrastruktur modern. Penelitian ini bertujuan mengevaluasi kinerja bongkar muat dan merumuskan strategi peningkatan tata kelola terminal. Metode yang digunakan adalah deskriptif kualitatif melalui wawancara dan telaah dokumen, dengan analisis kinerja berdasarkan indikator Waiting Time, Approaching Time, Berthing Time, dan Effective Time, serta analisis strategi menggunakan SWOT dan Balanced Scorecard. Hasil penelitian menunjukkan bahwa efisiensi terbaik terjadi pada tahun 2023, ketika rasio Effective Time terhadap Berthing Time mencapai 86,5%, sedangkan pada tahun 2024 rasio tersebut menurun menjadi 65,7% dengan Waiting Time dan Approaching Time kembali meningkat. Analisis SWOT menunjukkan kekuatan terminal pada kapasitas besar dan potensi efisiensi, namun masih terdapat kelemahan pada tingginya waktu tunggu, keterbatasan digitalisasi, minimnya otomasi, dan ketergantungan koordinasi eksternal. Strategi prioritas yang direkomendasikan meliputi pengembangan sistem digital terintegrasi, peningkatan kompetensi SDM, dan optimalisasi fasilitas terminal. Penelitian ini menegaskan bahwa penguatan tata kelola dan kolaborasi antarpemangku kepentingan diperlukan agar Pelabuhan Patimban dapat berfungsi sebagai hub logistik kendaraan nasional yang andal dan efisien.
Asuransi Sebagai Pengalihan Risiko bagi Siswa SMK di Jakarta Timur Nursery Alfaridi S Nasution; Reni Dian Octaviani; Yosi Pahala; Juliater Simarmata; Mustika Sari
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 2 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April - Juni 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i2.482

Abstract

Jumlah kendaraan pribadi di Indonesia meningkat setiap tahunnya, peningkatan tersebut di dominasi oleh sepeda motor. Sayangnya, hal ini juga diikuti oleh meningkatnya jumlah kecelakaan kendaraan bermotor khususnya sepeda motor di Indonesia, yang korbannya di dominasi oleh generasi muda. Sosialisasi ini dilakukan untuk memberikan informasi lebih jelas tentang asuransi yang dapat mengalihkan risiko ketika terjadi kecelakaan lalu lintas. Pada sosialisasi tersebut ditemukan bahwa belum banyak peserta yang memahami asuransi kecelakaan. Melalui sosialisasi ini, diharapkan generasi muda memahami manfaat perlindungan finansia yang diperoleh. Sehingga, peserta sosialisasi dapat membuat keputusan yang cerdas tentang melindungi keluarga, aset, dan diri mereka sendiri. Selain itu, juga mengajarkan generasi muda tentang manajemen risiko, pentingnya perencanaan keuangan, dan membiarkan mereka melihat masa depan dengan lebih percaya diri.
The Analysis of Service Quality and Service Facilities on Public Satisfaction Through Public Trust at the Motor Vehicle Testing Management Unit, Cilincing, 2025 Wahyu Wijayanto; Devi Marlita; Nursery Alfaridi S Nasution; Aang Gunawan; Zaenal Abidin
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6479

Abstract

Public service is a government activity within institutions or organizations aimed at meeting societal needs in accordance with regulations. Motor vehicle testing is the inspection of vehicle components, including trailers and semi-trailers, to ensure technical compliance and roadworthiness. According to Law of the Republic of Indonesia Number 25 of 2009 on Public Services, the state must fulfill citizens’ needs while guaranteeing their rights and obligations. Community decisions to reuse services are largely influenced by satisfaction with the services received, making service quality improvement a key element of bureaucratic reform.This study applies a quantitative approach using SEM-PLS. The Partial Least Square method is employed to test theories and identify relationships among latent variables. Findings show that public trust mediates the effect of service quality and facilities on public satisfaction.
Digital Marketplace Training for Strengthening Rural Capacity at Kademangan Village, Cianjur, Indonesia Mustika Sari; Reni Dian Octaviani; Nursery Alfaridi Nasution
Jurnal IPTEK Bagi Masyarakat Vol 5 No 3 (2026)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/j-ibm.v5i3.1594

Abstract

The digital transformation of MSMEs is a crucial strategy for enhancing competitiveness and business sustainability in the digital economy. This Community Service (PKM) activity aims to enhance the capacity of MSMEs in Kademangan Village, Cianjur Regency, to utilize the marketplace as a digital marketing tool. The method used was training and direct mentoring for 21 MSMEs through material delivery, practice, and interactive discussions. The results of the activity showed an increase in participants' digital literacy, particularly in creating online stores, managing products, promoting strategies, and managing orders and customer service. A post-training evaluation showed that 90% of participants felt ready to implement online businesses independently. This activity contributed to strengthening the digital capacity of village MSMEs and supporting the development of a technology-based economy.
Co-Authors Aang Gunawan Aang Gunawan, Aang Anashkina, Nataliia Andriyan, Andriyan Andry Yudha Pratama Apsada Juhri Arifiani, Librita Asep Ali Thabah, Asep Ali Aswanti Setyawati Basri Fahriza Budiman, Tenaka Devi Marlita Devi Marlita Devi Marlita, Devi Edhie Budi Setiawan, Edhie Budi Esternilus Edwin Lermatan Euis Saribanon, Euis Fauziah, Lily Handini Salsabila Hermanto, Hendy Irenita, Novembriani Juhri, Apsada Juliater Simamarta Juliater Simarmata Juliater Simarmata Lira Agusinta Muhammad Iqbal FIrdaus, Muhammad Muhammad Luqmanul Hakim Mustika Sari Mustika Sari, Mustika Mustikasari Mustikasari Nofrisel Nofrisel, Nofrisel Novembriani Irenita Nuryadi Nuryadi Octaviani, Reni Dian Prasadja Ricardianto Pratiwi, Sekar Widyastuti Prihassyaira, Aditiya Dwi Riffat, Muhammad Sandriana Marina Sarinah Sihombing Sekar Widyastuti Pratiwi Sekar Widyastuti Pratiwi Siska Amonalisa Silalahi Sri Handayani Suparwan CK Tenaka Budiman Wahyu Wijayanto Wahyu Wijayanto Widyastuti Pratiwi, Sekar Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yulianti Keke Zaenal Abidin Zaenal Abidin