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Implications of Service Quality and Waiting Time on Patient Satisfaction Through Employee Communication at Perwira Community Health Center, Bekasi City Ramadhan, Andhito; Zaharuddin, Zaharuddin; Junaedi, Dudun Junaedi
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.605

Abstract

This study examines the challenges faced by Puskesmas Perwira Kota Bekasi as a primary healthcare provider in maintaining service quality, where service quality, waiting time, and employee communication are key factors influencing patient satisfaction. The research aims to analyze the implications of service quality and waiting time on patient satisfaction through employee communication at Puskesmas Perwira. Given that efficient and quality healthcare services strongly affect patient perceptions and satisfaction, this study used a quantitative approach with a survey of 100 patients who had received services at the health center. Data were analyzed using path analysis to test direct and indirect effects of independent variables on patient satisfaction, with employee communication as a mediating variable. The findings show that service quality and waiting time significantly influence patient satisfaction, both directly and indirectly, through employee communication. Effective communication by employees is a vital factor in reinforcing the impact of service quality and waiting efficiency. These results provide important implications for Puskesmas management in improving public healthcare services.
Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Minat Beli Konsumen di Indomaret Grand Kahuripan Laras, Laras; Zaharuddin, Zaharuddin
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.10168

Abstract

Penelitian ini bertujuan untuk mengujii pengaruh kualitas pelayanan, kepuasan pelanggan terhadap minat beli konsumen. Metode yang digunakan adalah pendekatan kuantitaif dengan pengumpulan data menggunakan kuesioner yang disebarkan ke 349 responden. Instrument penelitian ini telah diuji validitas dan realibilitasnya dengan menggunakan uji korelasi pearson dan Cronbach’s Alpha yang dilakukan, diketahui kualitas pelayanan terhadap minat beli konsumen berpengaruh positif dan signifikan terhadap minat beli konsumen, kepuasan pelanggan berpengaruh positif dan signifikan terhadap minat beli konsumen pengaruh kualitas dan kepuasan pelanggan berpengaruh positif dan signifikan terhadap minat beli konsumen.Hasil analisis yang dilakukan peneliti dari pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap minat beli konsumen di indomaret Grand kahuripan. Hal ini dibuktikan dari hasil uji t bahwa nilai Signifikan 0.000 < 0.05 maka menunjukan diterimanya hipotesis yang menyatakan kualitas pelayanan berpengaruh terhadap minat beli konsumen. Kepuasan pelanggan secara parsial dan positif terhapa minat beli konsumen dapat dibuktikan dari hasil uji t bahwa nilai Signifikan 0.000 < 0.05 maka menunjukan hipotesis yang menyatakan kualitas pelayanan berpengaruh penting terhadap minat beli konsumen. Kualitas pelayanan dan kepuasan pelanggan berpengaruh secara simultan dan signifikan terhadap minat beli konsumen hal ini dibuktikan dari hasil uji F. 241.922 lebih besar dari f table 0.306 hal ini menunjukan bahwa semakin tinggi kualitas pelayanan dan kepuasan pelanggan maka semakin berpengaruh terhadap minat beli konsumen.Dari hasil tersebut dapat disimpulkan bahwa peningkatan kualitas pelayanan dan kepuasan pelanggan berdampak langsung pada minat beli konsumen di indomaret Grand kahuripan.. Kata Kunci: Kualitas Pelayanan, Kepuasan Pelanggan, Minat Beli Konsumen
Implications of Service Quality and Waiting Time on Patient Satisfaction Through Employee Communication at Perwira Community Health Center, Bekasi City Ramadhan, Andhito; Zaharuddin, Zaharuddin; Junaedi, Dudun Junaedi
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.605

Abstract

This study examines the challenges faced by Puskesmas Perwira Kota Bekasi as a primary healthcare provider in maintaining service quality, where service quality, waiting time, and employee communication are key factors influencing patient satisfaction. The research aims to analyze the implications of service quality and waiting time on patient satisfaction through employee communication at Puskesmas Perwira. Given that efficient and quality healthcare services strongly affect patient perceptions and satisfaction, this study used a quantitative approach with a survey of 100 patients who had received services at the health center. Data were analyzed using path analysis to test direct and indirect effects of independent variables on patient satisfaction, with employee communication as a mediating variable. The findings show that service quality and waiting time significantly influence patient satisfaction, both directly and indirectly, through employee communication. Effective communication by employees is a vital factor in reinforcing the impact of service quality and waiting efficiency. These results provide important implications for Puskesmas management in improving public healthcare services.
Analisis Manajemen Pengadaan Buku Digital Untuk Perpustakaan Sekolah Atau Madrasah Dan Perguruan Tinggi Tahun 2023 Bustomi , Rizki; Kusumah, Ismail; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.559

Abstract

Perpustakaan sebagai wahana belajar sepanjang hayat mengembangkan potensi masyarakat menjadi manusia yang beriman dan bertakwa kepada Tuhan Yang Maha Esa, berakhlak mulia, sehat, berilmu, cakap, kreatif, mandiri, dan menjadi warga negara yang demokratis serta bertanggung jawab dalam mendukung penyelenggaraan pendidikan nasional. penelitian ini bertujuan untuk menganalisis Manajemen Pengadaan Buku Digital untuk Perpustakaan Sekolah atau Madrasah dan Perguruan Tinggi Tahun 2023. Metodologi yang digunakan dalam penelitian ini menggunakan metode evaluasi dengan model CIPP (Context, Input, Process and Product). Hasil dari penelitian ini merekomendasikan program manajemen pengadaan buku digital untuk Perpustakaan Sekolah atau Madrasah dan Perguruan Tinggi tahun 2023 berjalan sesuai dengan program kerja dari Perpustakaan Nasional RI akan tetapi ada beberapa perbaikan diantaranya; 1) koleksi khusus untuk literasi keluarga, dibagi menjadi 3 yaitu koleksi pra nikah, nikah dan pasca nikah; 2) penambahan koleksi  audio book / buku bercerita dan 3) banyaknya koleksi judul2 yang sama dengan judul iPusnas.
Mengembangkan Kreativitas Siswa dan Guru Madrasah melalui Pelatihan Karya Tulis Ilmiah Supriyadi, Supriyadi; Halwati, Halwati; Zaharuddin, Zaharuddin; Iskandar, Rhoma; Amalia, Ayu Nurul; Wahyuningsih, Sri; Rista, Nadia; Widiyastuti, Ari; Putri, Chientya Annisa Rahman; Wahyuningsih, Indriani; Wardana, Heri; Sumardi, Sumardi
Almufi Jurnal Pengabdian Kepada Masyarakat Vol 4 No 1: Juni (2024)
Publisher : Yayasan Almubarak Fil Ilmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63821/ajpkm.v4i1.320

Abstract

Kegiatan Pengabdian kepada Masyarakat ini bertujuan untuk mengembangkan kreativitas siswa dan guru Madrasah Tsanawiyah Negeri 10 Jakarta. Kegiatan pelatihan penulisan karya tulis ilmiah ini merupakan implementasi dari Kerjasama Universitas Panca Sakti Bekasi dengan Madrasah Tsanawiyah Negeri 10 Jakarta. Kegiatan pelatihan ini berlangsung di Ruang Multimedia MTs Negeri 10 Jakarta, pada hari Jum’at 26 Juli 2024. Hasil dari kegiatan ini sebanyak 75% peserta mampu mengidentifikasi masalah penelitian, 80% peserta mampu memilih metode penelitian yang digunakan untuk mengatasi masalah yang muncul dilingkungan guru dan siswa, serta 95% peserta pelatihan mampu Menyusun Judul Penelitian. Hasil dari analisis pretest dan post tes diperoleh 75% peserta mengetahui konsep penelitian dari kegiatan pelatihan ini, peserta memgetahui cara mengidentifikasi masalah sebanyak 85%, peserta mampu memilih metode penelitian atas masalah penelitian sebanyak 80% dan 90% peserta mampu Menyusun judul penelitian yang baik.
Universitas Panca Sakti Bekasi dan Universitas Mitra Bangsa Berkolaborasi dengan Madrasah Tsanawiyah Negeri 24 Jakarta Melaksanakan Pelatihan dan Pendampingan Penelitian dan Penulisan Karya Ilmiah untuk Guru dan Siswa Supriyadi, Supriyadi; Zaharuddin, Zaharuddin; Amalia, Ayu Nurul; Wahyuni, Sri
Almufi Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2: Desember (2024)
Publisher : Yayasan Almubarak Fil Ilmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63821/ajpkm.v4i2.398

Abstract

Kegiatan Pengabdian kepada Masyarakat ini bertujuan untuk mengembangkan kompetensi meneliti dan menulis karya ilmiah siswa dan guru Madrasah Tsanawiyah Negeri 24 Jakarta. Kegiatan pelatihan dan pendampingan penulisan karya tulis ilmiah ini merupakan implementasi dari Kerjasama Universitas Panca Sakti Bekasi dan Universitas Mitra Bangsa dengan Madrasah Tsanawiyah Negeri 24 Jakarta. Kegiatan pelatihan ini berlangsung di Ruang Aula MTs Negeri 24 Jakarta, pada hari Kamis 17 Oktober 2024. Hasil dari kegiatan ini sebanyak 70% Siswa dan 80% Guru mampu mengidentifikasi masalah penelitian, 60% Siswa dan 65% Guru mampu memilih metode penelitian yang digunakan untuk mengatasi masalah yang muncul dilingkungan guru dan siswa, serta 80% Siswa dan 90% Guru mampu Menyusun Judul Penelitian. Hasil dari analisis pretest dan post tes diperoleh 80% Siswa dan 75% Guru pengetahuan tentang penelitiannya meningkat. Selain itu 85% siswa dan 90% Guru mampu membuat dan Menyusun judul penelitian yang baik.
Melaksanakan Bimbingan Teknis dan Pendampingan Penelitian dan Penulisan Karya Ilmiah untuk Guru dan Siswa Supriyadi, Supriyadi; Zaharuddin, Zaharuddin; Amalia, Ayu Nurul
Almufi Jurnal Pengabdian Kepada Masyarakat Vol 5 No 1: Juni (2025)
Publisher : Yayasan Almubarak Fil Ilmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63821/ajpkm.v5i1.493

Abstract

Kegiatan Pengabdian kepada Masyarakat ini bertujuan untuk mengembangkan kompetensi meneliti dan menulis karya ilmiah siswa dan guru Madrasah Tsanawiyah Negeri 3 Jakarta. Kegiatan pelatihan dan pendampingan penulisan karya tulis ilmiah ini merupakan implementasi dari Kerjasama Universitas Panca Sakti Bekasi dan Universitas Mitra Bangsa dengan Madrasah Tsanawiyah Negeri 3 Jakarta. Kegiatan pelatihan ini berlangsung di Ruang Aula MTs Negeri 3 Jakarta, pada hari Kamis 26 Juni 2025. Hasil dari kegiatan ini sebanyak 80% Siswa dan 75% Guru mampu mengidentifikasi masalah penelitian, 65% Siswa dan 70% Guru mampu memilih metode penelitian yang digunakan untuk mengatasi masalah yang muncul dilingkungan guru dan siswa, serta 80% Siswa dan 90% Guru mampu Menyusun Judul Penelitian. Hasil dari analisis pretest dan post tes diperoleh 80% Siswa dan 75% Guru pengetahuan tentang penelitiannya meningkat. Selain itu 85% siswa dan 90% Guru mampu membuat dan Menyusun judul penelitian yang baik.
Pengaruh Biaya Produksi Dan Biaya Operasional Terhadap Laba Perusahaan Farmasi Di Indonesia Pada Kurun Waktu 2016 - 2018 Budiono, Anshori; Nofriandi, Nofriandi; Herawati, Tuti; Zaharuddin, Zaharuddin; Supriyadi, Supriyadi
Jurnal Etnik: Ekonomi-Teknik Vol 1 No 2 (2021): ETNIK : Jurnal Ekonomi dan Teknik
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (624.675 KB) | DOI: 10.54543/etnik.v1i2.19

Abstract

Consumer goods have direct demand characteristics, meaning that consumers are the determinants of purchasing consumer goods. On the other hand, the pricing of consumer goods is determined by retailers, not by producers. Under these conditions, the production and operational costs for producing goods must be as small as possible so that the retailer's selling price to the public can be accepted by consumers.The purpose of this study is to see the effect of increasing production costs and operating costs of pharmaceutical companies in Indonesia in the period 2016 to 2018. The research method is carried out by processing quarterly data on production costs, operating costs, and net income of two pharmaceutical companies in Indonesia during that period. The linearity test of the relationship was carried out by Spearman, Kendall, and Pearson correlation analysis. Meanwhile, to get the relationship, multiple regression was carried out using the Ordinary Least Square and Weighted Least Square methods From the data analysis, using the OLS method, the coefficient values ??of the increase in production costs and operating costs are 0.393 and 0.002. Meanwhile, the WLS method obtained the coefficient values ??of 0.382 and 0.010. This study concludes that there is a potential for increasing profits which is dominated by production factors. In this case, there is the potential to increase the company's profit by increasing production capacity.
The Impact of Facilities and Service Quality on the Satisfaction of Hemodialysis Patients at Mitra Jatiasih Hospital Labiba, Salsabil Inas; Zaharuddin, Zaharuddin; Junaedi, Dudun
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.836

Abstract

The advancement of science and technology has increased public awareness of healthy living, establishing health as a critical foundation for social and economic stability. Hospitals, therefore, play a central role in providing high-quality healthcare services that influence patient satisfaction. This study aims to analyze the influence of facilities and service quality on the satisfaction of hemodialysis patients at Mitra Jatiasih Hospital. A quantitative approach with a descriptive-correlational design was employed, involving all 72 hemodialysis patients as research subjects through total sampling. Data were collected using validated and reliable questionnaires and analyzed with multiple linear regression supported by classical assumption tests. The results showed that facilities had a significant positive effect on patient satisfaction, contributing 17.4%, while service quality also had a significant impact with a 13.2% contribution. Simultaneous testing revealed that both variables collectively accounted for 39.5% of the variation in patient satisfaction. These findings underscore that improvements in infrastructure and the quality of service delivery are critical to enhancing satisfaction among patients undergoing long-term treatment. In conclusion, the study confirms that better facilities and optimal service quality lead to higher satisfaction levels, emphasizing the need for hospital management to prioritize these areas in delivering patient-centered care.
Compilation of Criteria for Types of Data Collection in Management of Research Methods Aini, Qurotul; Zaharuddin, Zaharuddin; Yuliana, Yuliana
APTISI Transactions on Management (ATM) Vol 2 No 2 (2018): ATM (APTISI Transactions on Management)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (310.007 KB) | DOI: 10.33050/atm.v2i2.787

Abstract

Writing activities are an integral part of the learning process. Writing means managing ideas systematically and expressing them explicitly. Writing can mean lowering or describing graphic symbols that describe a language understood by someone. For a researcher, compiling a research management is a very important step because this step greatly determines the success or failure of all research activities. Research activities are one of the activities that are scientific in nature. Before someone starts with research activities then he must make a written plan commonly referred to as the management of research data collection. In addition, scientific research management has a clear purpose, which can later be useful as a study material about a matter and most importantly as a reference in making decisions both for the benefit of the public or government or the private sector or company.
Co-Authors Abda Abda Adiputra, I Gede Afifah, Sarah Agung KJ, I Dewa Gede Agung KJ Agustin, Silvi Ainisyifa, Rina Akil, Rendy Elriza Ali, Helmiyati Abdullah Amalia, Ayu Nurul Aulia Putri Auliya, Nabilla Nur Budianto, Irawan R.d Budiono, Anshori Bustomi , Rizki Despiana, Dwi Efan Yudha Winata Elnardy, Mohammad Caesario Hadi Purnomo Halwati, Halwati Hanif Hanif Hermanto, Bayu Hikam, Ihsan Nuril Iskandar, Rhoma Jamal Hanaffy Juliharta, I Dewa Gede Agung Kurnia Junaedi, Dudun Junaedi, Dudun Junaedi Kemal Taufiq Krisna Rendi Awalludin Kusuma, Sitta Kusumah, Ismail Kusumasari Kartika Hima Darmayanti Labiba, Salsabil Inas Laras, Laras Lestari, Septi Intan Mardhiko, Arief Meyrinda, Jesyia Millah, Fahmi Syaeful Muchsin Muchsin Muhamad Agung Dharmajaya Muhammad Fadhli Ningtyas, Zahra Puspita Nofriandi, Nofriandi Nur Auliya, Nabilla Nur Manah, Siti Nurdin Nurdin Nurmalita Sari, Hermina Pratikno, Yuni Prihono, Ekak Puri Swastika Gusti Krisna Dewi Putra, Alamsyah Putri, Chientya Annisa Rahman Qurotul Aini Rahayu, Yuni Puji Rahmadana, Revano Alfa Ramadhan, Andhito Rista, Nadia Rita Rita Rizki Amaliyah Ruri Fitriyani Rusika, Diah Cahyaning Sahim, Aswin Naldi Salam, Mochamad Darda Darus Salsabella Putri, Moza Thania Saputra, Muhammad Oktarico Sari, Jessica Permata Sembada, Gada Sembiring, Rinawati Setyowati, Retno dwi Slamet Riyanto, Agus Sri Wahyuni Sukemi, Ryna Setyaningsih Sumardi . SUMIYATI SUMIYATI Supriyadi Supriyadi Sutarman, Asep Taufik , Kemal Wahyuni, Putri Diana Wahyuningsih, Indriani Wardana, Heri Widiyasmoro, Adi Widiyastuti, Ari Widyasmoro, Adi Yamang, Syahrul Mubarak Yasin, Muhamad Yuliana Yuliana