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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Pengabdian Masyarakat AbdiMas Jurnal Manajemen Strategi dan Aplikasi Bisnis Jurnal Logistik Indonesia Majalah Ilmiah Bijak Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Jurnal Bisnisman : Riset Bisnis dan Manajemen International Journal of Engineering, Science and Information Technology International Journal of Economy, Education and Entrepreneurship (IJE3) Neo Journal of economy and social humanities
Abdul Haeba Ramli, Abdul Haeba
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Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Journal : Jurnal Ilmiah Manajemen Kesatuan

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E-Service Quality, E-Trust, E-Satisfaction And E-Loyalty In Online Shopping Pratama, Rekha Agustiyanto; Prasetyo, Wishnu Budi; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v11i3.2313

Abstract

Research on e-loyalty refers to the level of loyalty or e-loyalty at the level of customer loyalty or loyalty to service platforms, or company digital products because internet and technological developments have changed the way businesses interact with customers. the purpose of this research is to know the direct effect of e-service quality and e-trust on e-loyalty, then to know the direct effect, e-trust and e-satisfaction, then to find out how e-service quality, e-trust, e-satisfaction affect e-loyalty to online shopping. Data was collected through a questionnaire, the questionnaire was distributed via social media using the Google form, the population of this study was an online shopping application user. questionnaire collected 110 respondents, the sampling is non-probability with a purposive sampling procedure. In this study using a quantitative approach. The results of the study are E-service Quality with e-Satisfaction has no positive effect, e-Trust with e-Satisfaction has a positive effect on e-loyalty, e-service Quality has no positive effect on e-loyalty, e- trust has no positive effect on e-loyalty, E-Satisfaction with E-Loyalty has no positive effect, E-Trust on E-Loyalty mediated by E-Satisfaction has no positive effect, E-Service Quality on E-Loyalty mediated by E -Satisfaction has no positive effect. This research is expected to be a reference for online shop companies in providing electronic services to their customers. Keywords: e-service quality, e-trust, e-Satisfaction; e-loyalty
The Influence of Procedural Justice, Organizational Trust, and Organizational Commitment on Work Engagement Kurniawati, Erna; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2336

Abstract

This study aims to analyze the influence of five variables, namely procedural justice, organizational trust, organizational commitment, in assessing job crafting's impact on strengthening or weakening the relationship between procedural justice and work engagement. The research is analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) with 200 respondents from Civil Servants in the Indonesian National Police (Polri). The results show that procedural justice has a positive effect on organizational trust, organizational commitment, and work engagement. Organizational commitment positively influences work engagement, and job crafting moderates the procedural justice variable's impact on work engagement. Keywords: Procedural Justice, Organizational Trust, Organizational Commitment, Work Engagement and Job Crafting
Trust, Perceived Behavioral Control, Perceived Value and Efect Moderation of Optimism-Pessimism Level on Behavioral Intention Arbol, Dolfina Martila; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2567

Abstract

This study aims to test and analyze the effect of Trust, Perceived behavioral control and perceived value both partially and simultaneously on Behavioral Intention in Go Food inter-food application users and the moderating effect of optimism and pessimism levels. The research approach used in this research is quantitative research. The population in this study are consumers who use the Go Food food delivery application. Data was collected using the survey method by distributing questionnaires to respondents who had ordered through the Go Food food delivery application, ordered food using the Go Food food delivery application in the last 1 month and were in the Jabodetabek area. Questionnaires collected as many as 190 respondents, the data is then processed using multiple linear regression method. Results of data analysis performed with the help of SPSS tools. Based on the results of this analysis it is known that the variables Trust, perceived behavioral control and perceived value partially and simultaneously have a positive effect on Behavioral Intention in Go Food Inter-food applications. Most of the respondents felt that using the food delivery application provided added value for consumers in the form of ordering food activities to be more practical. This made respondents feel that the food delivery application provided benefits that helped activities become more effective and time efficient which strengthened their intention to use the application. Keywords: Behavioral Intention, Trust, Perceived Behavioral control, Perceived value, Optimism & Pessimism Level
The Influence Of Experience, Satisfaction And Service Quality On Word Of Mouth Intentions And Customer Loyalty Sutriani, Sutriani; Muslim, Muslim; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 4 (2024): JIMKES Edisi Juli 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i4.2605

Abstract

Customer satisfaction is very important for business because high customer satisfaction will increase company profits. The aim of this research is to examine service quality, where positive service quality has major implications for customer assessment, has an impact on customer satisfaction and customer satisfaction itself has an influence on customer loyalty and word of mouth intentions. This research used a purposive sampling method involving 150 non-local fashion brand customers from Tangerang and Jakarta. Data analysis uses Structural Equation Modeling (SEM). This research produces findings including that customer experience has a negative effect on customer loyalty, service quality has a positive effect on customer satisfaction which ultimately has a positive effect on customer loyalty and word of mouth intentions. There are several limitations to this research, including only using one industry as the research object, an online questionnaire distribution system and the need to add other variables to expand the findings so that it is hoped that future researchers can fill these gaps. Keywords: Customer Satisfaction, Customer Experience, Service Quality, Customer loyalty, Word Of Mouth (WOM)
The Influence of Promotion and Perceived Trust on Purchase Intention in Beauty Product E-Commerce Thamanda, Dhea Rusli; Mariam, Siti; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 4 (2024): JIMKES Edisi Juli 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i4.2641

Abstract

This study is a quantitative study to determine the direct influence between promotion, attitude, perception of trust, perception of ease of use, perception of usefulness on purchase intention on Sociolla e-commerce. Data collection in this study was conducted through a survey with a questionnaire in the form of a google form. The population in this study were Sociolla e-commerce consumers who live in the province of DKI Jakarta, have made transactions more than twice and are 17 years of age and over. The questionnaires collected amounted to 135 respondents using the formula (Hair et al., 2020). Sampling used a purposive sampling technique, then the data was processed using a multiple regression analysis method. Based on the results of the study, from the 5 hypotheses accepted, namely promotion has a positive effect on purchase intention, attitude has a positive effect on purchase intention, perception of trust has a positive effect on purchase intention, perception of ease of use has a positive effect on purchase intention, perception of benefits does not have a positive effect on purchase intention. The results of this study are expected to provide input for beauty product e-commerce to better understand customer needs and continue to develop better digital sales strategies to help consumers in their shopping activities. Keywords: Promotion, Attitude, Perceived Trust, Perceived Ease of Use, Perceived Usefulness, Purchase Intention.
The Effect Of Service Quality And Customer Satisfaction On Customer Loyalty In Coffee Shop Saputra, Radiansyah Harry; Mariam, Siti; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 5 (2024): JIMKES Edisi September 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i5.2824

Abstract

This study aims to explore the relationship between atmosphere, employee attitudes, service quality, coffee quality, and customer satisfaction on customer loyalty in coffee shops. The research method used is quantitative with a descriptive approach. Data collection using a survey and distributed via a google form barcode with a questionnaire, a data analysis method using Structural Equation Modeling (SEM). The research findings show that atmosphere, employee attitudes, and coffee quality have a significant effect on customer satisfaction, while service quality does not show a significant impact. Customer satisfaction, in turn, has a positive effect on customer loyalty. This study emphasizes the importance of a pleasant atmosphere, positive employee attitudes, and high coffee quality in increasing customer satisfaction and loyalty. These findings provide valuable insights for coffee shop managers in designing strategies to improve customer experience and ensure their loyalty. Keywords: Atmosphere, Employee Attitude, Service Quality, Coffee Quality, Customer Satisfaction, Customer Loyalty.
The Role of Corporate Image, Quality Service and Customer Satisfaction To Intention Behavior and Customer Loyalty Ardhana, Nugroho Aji; Mariam, Siti; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 5 (2024): JIMKES Edisi September 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i5.2825

Abstract

This study aims to investigate the relationship between corporate image, service quality, customer satisfaction, behavioral intention, and customer loyalty at PT Indomarco Prismatama ( Indomaret ). The research utilizes a quantitative approach with a descriptive design, involving 155 respondents selected through purposive sampling. Data were collected using an online questionnaire and analyzed using Partial Least Squares – Structural Equation Modeling (PLS-SEM). The findings indicate that corporate image positively and significantly influences customer satisfaction, which in turn influences behavioral intention and customer loyalty. Additionally, service quality is shown to positively impact both corporate image and customer satisfaction. Validity and reliability tests confirm that all variables in the model exhibit good quality. The study supports all proposed hypotheses and is consistent with previous research, highlighting the importance of corporate image, service quality, and customer satisfaction in influencing behavioral intention and customer loyalty. Managerial implications include the need to focus on enhancing service quality and strengthening corporate image to increase customer satisfaction and loyalty. Limitations of the study include the restricted sample scope to the Jabodetabek area and the use of online data collection methods. Future research is recommended to expand the sample scope and consider longitudinal approaches. Keywords: Corporate Image, Service Quality, Customer Satisfaction, Behavioral Intention, Customer Loyalty.
The Influence of the Usefulness of Electronic Word of Mouth Information on Tourists' Visiting Intentions Arifah, Muhammad Syahroni; Mariam, Siti; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 5 (2024): JIMKES Edisi September 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i5.2826

Abstract

This study aims to examine the effect of argument quality, source credibility, information needs, and quantity of Electronic Word of Mouth (EWOM) information on information usefulness and the effect of information usefulness on visiting intentions. This research focuses on Tiktok social media users who are looking for information about tourist attractions in the Thousand Islands. The method used in this research is quantitative method with Structural Equation Modeling (SEM) technique using SmartPLS 3.0 software. Data were collected through an online survey involving 120 respondents. The results showed that argument quality, source credibility, and EWOM information needs have a significant positive influence on the usefulness of EWOM information. However, information quantity does not have a significant influence on information usefulness. In addition, information usefulness is shown to have a significant positive influence on visit intention. This research provides important implications for digital marketing strategies, particularly in the context of tourism, by emphasizing the importance of the quality and relevance of information delivered through social media platforms such as Tiktok. The findings also show that although the quantity of information available is high, the quality of relevant and credible information remains a key determinant in increasing information usability and driving consumer intention to visit. This research is expected to contribute to the EWOM literature and become a reference for the development of marketing strategies in the digital era.Keywords: EWOM, information usefulness, visit intention, source credibility, argument quality
Peer Support, Emotional Intelligence, Career Decision Self-Efficacy And Career Adaptability Among Certified Internship Students In The Merdeka Campus Program Ramli, Abdul Haeba; Trianingrum, Cendy Fauziah; Kusnadi, Kusnadi; Mesina, James Ronald O.
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3105

Abstract

Students with good career adaptability can effectively plan their careers and take responsibility for their career decisions. Through the Merdeka Campus Certified Internship Program, students can develop career adaptability, preparing them to face challenges and changes in the workforce. This study aims to examine the direct influence of peer support, emotional intelligence, and career decision self-efficacy on career adaptability. The research employs a quantitative approach, targeting students from Esa Unggul University Jakarta who have participated in the Merdeka Campus Certified Internship Program. Data was collected using a questionnaire with a sample size of 130 respondents and analyzed using Structural Equation Modeling (SEM PLS) with statistical software. The results show that peer support positively influences career decision self-efficacy. Furthermore, a positive influence of emotional intelligence on career decision self-efficacy was found. Additionally, career decision self-efficacy positively affects career adaptability. However, while emotional intelligence positively influences career decision self-efficacy, it does not directly impact career adaptability. These findings are expected to provide valuable insights for universities, government, and institutions to more effectively prepare students for career challenges and changes. Keywords: Career Adaptability, Career Decision Self-Efficacy, Emotional Intelligence, Peer Support
Social Inclusion, Entrepreneurial Intention, Self-Efficacy, Gender, And Entrepreneurship Education In Generation Z Gianis, Almaitsya; Ramli, Abdul Haeba; Mariam, Siti
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3136

Abstract

Generation Z is a group that has enormous potential in the world of entrepreneurship in the technological era. Therefore, further research on factors that influence entrepreneurial intention among Generation Z is needed. This study aims to analyze whether social inclusion, entrepreneurial intention, self-efficacy, and entrepreneurship education have a significant impact on Generation Z's entrepreneurial intention, and whether this influence is moderated by gender. This study uses a quantitative approach using a survey. Data were collected through questionnaires given to 190 members of Generation Z who were born between 1998 and 2009 and domiciled in Tangerang. The data analysis method uses the Structural Equation Model (SEM). The results of the study indicate that self-efficacy, social inclusion, and entrepreneurship education have a significant effect on entrepreneurial intention, social inclusion has a significant effect on self-efficacy, self-efficacy has a significant effect on mediating the relationship between social inclusion and entrepreneurial intention. In addition, gender significantly moderates the relationship between social inclusion and entrepreneurial intention. The implications of this study emphasize the importance of increasing self-efficacy and access to entrepreneurship education for Generation Z to encourage entrepreneurial intention. In addition, a gender-based approach in entrepreneurship policies and programs can increase the effectiveness of interventions that support young people in entering the business world. Keywords: Social Inclusion, Entrepreneurial Intention, Self-Efficacy, Gender, Entrepreneurship Education.
Co-Authors Abadi, Ferryal Abidin, Roza Aulia Adelia, Marsach Adrifa, Zacky Putra Agustia, Rizka Diah Al Kausar, Al Kausar Anggraeni, Abellia Septri Annisa Rahmawati Arbol, Dolfina Martila Ardhana, Nugroho Aji Arifah, Muhammad Syahroni Aristawidya, Annisa Nur Arman, Siti Rafika Asianto, Andriyanti Awibowo, Yogo Ayu Larasati Banca, Cherie Anne S. Dewi, Ni Putu Karunia Diatmika, Anak Agung Ketut Dihin Septyanto Edi Hamdi eki, eki Erny Amriani Asmin Fahrosa, Salsa Meisita Fatiani, Kurunul Febriani, Fika Aurelia Gecolea, Zianneil T. Gecolea, Zianneil T. Gecolea Gianis, Almaitsya Gunawan, Tipanirah Hendriadi, Hendriadi Indriani, Sintiati Kalim, Muchamad Nur Kanaya, Aida Suni Kurniawati, Erna Kusnadi LIA AMALIA Maharani, Alfiana Citra Maratis, Jerry Megawaty Meidiyanty, Elvira Mesina, James Ronald O. Miaty, Indah Juneta Muhmin, Andi Hidayat Muslim Muslim Novianti, Intan Erlita Nurcahyani, Widy Prasetyo, Wishnu Budi Prasetyo, Wisnu Budi Pratama, Mario Putra Pratama, Rekha Agustiyanto Purbasari, U.K. Purnomo, Suseno Hadi Rahayu, Astrid Rahmawati, Amanda Reza, Heru Kreshna Ridswan, Muhammad Ringo, Rejhi Yunus Siringo Rizky, Amelia Rojuaniah Rojuaniah Safuan Safuan Saputra, Radiansyah Harry Sari, Pascalia Indah Permata Satria, Fajar SITI MARIAM Steven, Jacob Sukalumba, Sofia Apriliani Penu Sutawidjaya, Ahmad Hidayat Sutawijaya, Ahmad Hidayat Sutriani Sutriani Syahroni Syahroni Sylvia, Sylvia Sylvyani, Novi Rohma Tablante, Dennish Tablante, Dennish H. Takrim, Muhammad Thamanda, Dhea Rusli Toaha, Muhammad Trianingrum, Cendy Fauziah Ulfa, Vina Sandriana Wahyudi, Ickhsanto Wahyudi, Triyono Arief Wicaksana, Harits Hijrah Witjaksono, Beny Yudistria, Yuyus