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All Journal Jurnal Manajemen Pendidikan Edu Sains: Jurnal Pendidikan Sains dan Matematika JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Journal of Educational Research and Evaluation Jurnal Pengabdian kepada Masyarakat Nusantara Afeksi: Jurnal Penelitian dan Evaluasi Pendidikan Indonesian Research Journal on Education Sagita Academia Journal TARLIM : JURNAL PENDIDIKAN AGAMA ISLAM
Triwid Syafarotun Najah, Triwid Syafarotun
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ANALISIS EFEKTIVITAS LAYANAN SIMADU DALAM MENINGKATKAN MUTU PELAYANAN PUBLIK DI ULT BPMP PROVINSI KALIMANTAN TENGAH Najah, Triwid Syafarotun; Putri, Cindy Marcellina
Jurnal Kepemimpinan dan Pengurusan Sekolah Vol. 10 No. 4 (2025): December (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jkps.v10i4.967

Abstract

This study aims to analyze the effectiveness of the Integrated Service Unit Information System (SIMADU) in improving the quality of public services at the Central Kalimantan Provincial BPMP. The approach used is qualitative with a field study method to assess the effectiveness of SIMADU based on five dimensions of service quality within the SERVQUAL framework. Data were collected through in-depth interviews with the ULT Coordinator, statistical analysis of SIMADU data for the period 2018–2025, results of the Community Satisfaction Survey, and a review of operational standard documents. The analysis was conducted using a qualitative descriptive method with triangulation of sources. The results of the study show that SIMADU has proven to be very effective, with a service completion rate of 100% of a total of 1,956 requests and a Community Satisfaction Index of 92.74% in the “Very Good” category. This system provides 24-hour digital services with adaptive multi-channel access, covering all 14 districts/cities, where 63.3% of users are teachers. The novelty of the research lies in the comprehensive evaluation of e-government-based information systems at the provincial level using the SERVQUAL approach over a seven-year period (2018–2025), which resulted in a hybrid strategy model (digital and face-to-face) as a form of inclusive digital transformation that has the potential to be replicated by other education quality assurance institutions in Indonesia.
Co-Authors Abdan, Syarwani Abdul Azis Adisty, Linda Alia, Rahmah Arofathur, Digdoyo Espihani, Rahmad Fajariani, Devi Julia Fiani, Tuti Gusti Ningsih, Wahidah Haris Pauzan, Muhammad Hidayatulloh, Rian Indah Pebrianti Irawan, Rizki Kamaliah, Ulfah Khumairah, Silvani Luvia Ranggi Nastiti Mukhlis Rohmadi Musthafa, Ahmad Irfan Naufal, Rahmad Noorazmah Hidayati, Noorazmah Nurjannah, Syarifah Nurul Septiana, Nurul Pratama, Lara Putri Pusaka, Semerdanta Putri, Cindy Marcellina Rahmad Naufal Rahmah, Tasya Aulia Rifaat, Hafid Rifaatul Mahmudah Safitri, Latiana Sapuadi, Sapuadi Sari, Tanti Nurmala Sari, Widia Setiyawati, Siska Siminto Sugara, Roby Sugiarti, Erna Syahputra , Rahmat Syahputra, Rahmat Tati Tati Yeyen, Siti Sari