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All Journal Majalah Ilmiah Bijak JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Innovative: Journal Of Social Science Research International Journal of Asian Business and Management (IJABM) Indonesian Journal of Sustainability Accounting and Management JURNAL ABDIMAS TRANSPORTASI & LOGISTIK International Journal of Economics and Management Sciences Jurnal Pengabdian Masyarakat dan Penelitian Terapan Atestasi : Jurnal Ilmiah Akuntansi Journal of Management
Ika Utami Yulihapsari
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Electronic Money Card Service User Loyalty in Payment Transactions: A Study on Generation Z Students Olfebri, Olfebri; Yuliantini; Ika Utami Yulihapsari; Primadi Candra Susanto
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 2 (2025): Dinasti International Journal of Economics, Finance & Accounting (May-June 2025
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i2.4282

Abstract

This study aims to determine factors that influence the quality of service and the loyalty of electronic card service users, particularly in making payment transactions.The study used a quantitative-descriptive research method, collecting primary data from 560 electronic money card users at XYZ University. The sample included 131 users, and the data was analyzed using SmartPLS 3.0. The data was presented as numbers and interpreted into descriptions.This study indicates that: 1) ease of transaction has a positive and significant effect on service quality; 2) ease of transaction has a positive and significant effect on customer loyalty; 3) perceived Security has a positive and significant effect on service quality; 4) perceived security has a positive and significant effect on customer loyalty; 5) service quality has a positive and significant effect on customer loyalty; 6) ease of transaction has a positive and significant effect on customer loyalty through service quality; and 7) perceived security has a positive and significant effect on customer loyalty through service quality.This investigation has the potential to offer novel perspectives on the quality of service and customer loyalty among electronic money card users.
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
The Effect of Technology Acceptance, Electronic Words of Mouth, and Trust on Airlines Ticket Purchase Decision Reni Dian Octaviani; Aisyah Rahmawati; Undang Juju; Edi Abdurachman; Ika Utami Yulihapsari
Indonesian Journal of Sustainability Accounting and Management Vol. 8 No. 2 (2024): December 2024
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28992/ijsam.v8i2.993

Abstract

This study aims to investigate the impact of technology acceptance (UTAUT) variables, Electronic Word of Mouth (EWOM), and trust on online airline ticket purchasing decisions in Indonesia. A purposive sampling technique was employed to collect data from 253 respondents through an online survey. The study utilized structural equation modeling to analyze the data. The findings reveal that performance expectancy, effort expectancy, facilitating conditions, and EWOM significantly influence online purchase decisions, while social influence has no significant impact. Trust emerges as a critical mediator in the relationship between these variables and purchasing decisions. This study contributes to the understanding of online consumer behavior and provides valuable insights for airline companies and online travel agencies to enhance their strategies. By extending the UTAUT model with EWOM and trust, this research offers a deeper understanding of online airline ticket purchasing behavior in the Indonesian context.
Dwelling Time Berpengaruh Terhadap Daya Saing pada Teminal Peti Kemas Internasional di Tanjung Priok Silaen, Yuli; Siahaan, Langas Denny; Arofat, Osman; Kusmayadi, Dimas Rizki; Yulihapsari, Ika Utami
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1565

Abstract

The long time required from the time the container is unloaded from the ship arrives with the import customs notification causing loading and unloading activities to be slow at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. Another problem is that because goods take a long time to settle, increasing operational costs and the large amount of time needed to wait will be used by competitors as a means of competitivenes. The aim of this research is to determine the direct and indirect influence of service time and Dwelling Time on competitiveness which is mediated by service quality at container terminals. Structural Equation Model - Lisrel is used to determine service quality and competitiveness with simulation scenarios for improvements in loading and unloading quality. This research used a sample of 185 loading and unloading workers from Jakarta International Container Terminal, Tanjung Priok Port. The findings of this research directly and indirectly show that Dwelling Time and service time greatly influence competitiveness through service quality at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. The key findings of this research, the existence of Dweling time causes the stockpiling of goods and handling of loading and unloading containers and the use of digitalization tools is required to minimize terminal operational costs and waiting times so that it will increase competitiveness.
Peningkatan Kualitas dan Efisiensi Pengiriman Kargo Udara di PT Ritra Cargo Cabang Denpasar Yulihapsari, Ika Utami; Saribanon, Euis; Silalahi, Dapot Hamonangan; Nasrullah, Nasrullah; Yuliantini, Yuliantini
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 1 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i1.2401

Abstract

This Community Service (PKM) activity was carried out at PT Ritra Cargo Denpasar branch with the aim of improving the quality and efficiency of air cargo shipments through the implementation of better packaging procedures and more accurate document management. The company faced issues such as packaging damage, shipping delays, and offloading, which affected customer satisfaction and operational performance. The method of implementation included training the operational staff on packaging standards, document management, and more efficient verification procedures. The results showed a significant reduction in packaging damage, shipping delays, and offloading, with an increase in customer satisfaction as reflected by higher satisfaction ratings. Thus, the training and implementation of new procedures have successfully improved PT Ritra Cargo's operational efficiency and contributed to enhancing the quality of air cargo shipment services. This activity also contributes positively to the development of logistics knowledge, particularly in the effective management of shipments and packaging
Concepts Marketing Mix : Increase in Sales of Airlines Ticket on Route International Panggabean, Helena Louise; Widiyanto, Prima; Yulihapsari, Ika Utami; Perwitasari, Erni Pratiwi; Maianto, Teguh; Suryawan, Ryan Firdiansyah
International Journal of Asian Business and Management Vol. 2 No. 5 (2023): October, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijabm.v2i5.5651

Abstract

This article aims to provide an arrangement of literature related to this scientific article by providing an answer. The method used is to describe with qualitative methods the literature review of existing scientific articles and the findings of the results related to this scientific article by corroborating the answers conveyed in the results.Marketing mix has been implemented in the aviation industry, especially in serving passengers and goods that exist today, existing literature that states the findings to strengthen research results in the form of scientific articles can provide a view that the suitability in implementing the marketing mix depends on the existing airlines, because the ability of each management is different to achieve an organizational goal expected by Management over and the expectation of fulfilling passenger expectations. For other researchers in the future to develop using these variables in continuing this research or developing, the results of this collaborative scientific article can add a wealth of literature to aviation bisang in particular
Digital Marketing and the Presentation of Corporate Financial Statements: An Analysis of the Literature on Transformation and Impact Yuliantini, Yuliantini; Saribanon, Euis; Olfebri, Olfebri; Rahmawati, Aisyah; Yulihapsari, Ika Utami
Atestasi : Jurnal Ilmiah Akuntansi Vol. 7 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v7i2.912

Abstract

This study aims to analyze the integration of digital marketing with corporate financial reporting, focusing on its impact on transparency, accountability, and the challenges associated with its implementation. The research adopts a qualitative approach through an extensive literature review, systematically examining scholarly articles, industry reports, and case studies from reputable sources. The analysis uses thematic coding to identify trends, challenges, and the implications of integrating digital marketing data into financial reporting. The findings reveal that digital marketing significantly enhances financial transparency and accountability by providing real-time data and facilitating dynamic stakeholder engagement. Platforms such as social media and corporate websites are pivotal in disseminating financial information and receiving real-time feedback, improving financial reports' accuracy. However, integrating digital marketing data poses challenges, including data security, regulatory compliance, and the need for new skills among financial professionals. Companies that effectively harness AI and big data analytics in their financial reporting demonstrate improved forecasting and decision-making capabilities. This integration offers transformative opportunities for businesses to enhance their financial reporting's accuracy and timeliness. Nevertheless, addressing the challenges of data integration and security, as well as bridging the skills gap, is crucial for realizing the full potential of digital marketing in financial reporting.
The Role Of Human Resource Quality In Career Development Nashrullah; Utami Yulihapsari, Ika
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

High-quality staff resources will result in a strong dedication to doing regular duties in accordance with their individual roles and functions in a more efficient, effective, and productive manner. As a result, efforts to increase the quality of human resources might focus on these two areas. Thus, human resource management plays an increasingly essential role in all personnel activities in order to build dependable human resources capable of contributing to the growth and advancement of government organizations. This study seeks to examine the impact of career advancement, work relationships, and work motivation on employee job satisfaction. The data was collected by distributing a questionnaire to around 225 respondents. The population and sample for this study were textile workers in Sumedang, and the analytic technique was SPSS software. This study discovered that career growth, work connections, and work motivation all had an impact on employee job satisfaction.
The Influence Intervening of Trust on Purchase Intention with the Moderating Effect of Gender Ruminda, Marthaleina; Yuliantini, Yuliantini; Keke, Yulianti; Indriyati, Indriyati; Yulihapsari, Ika Utami
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3989

Abstract

High-quality information and services are expected to increase customer confidence in the online market. Customer trust is expected to increase customer buying interest, regardless of gender. This study aims to investigate the increase in consumer buying interest through trust as an intervening variable and gender as a moderation variable. The population in this study is online market customers. Meanwhile, the research sample amounted to 306 customers located in the Jakarta area. This study uses a quantitative descriptive method. Validity tests and reliability tests are carried out to find out that the indicators used meet the research requirements. Next, a research model test was carried out. The data analysis techniques used include path analysis and Structural Equation Modeling (SEM). Test the model using SmartPLS 4 software. The study found that high-quality information and services significantly increased customer buying interest. The results of the direct hypothesis test and the hypothesis test were not directly accepted, except for the indirect hypothesis test regarding the indirect influence of confidence on buying interest moderated by gender variables. Further research is expected to develop similar research variables and indicators so that it can strengthen the results of this research.
Co-Authors Abdul Ghafar Abel Abel Aisyah Rahmawati Aisyah Rahmawati Aisyah Rahmawati Arsya Nadira Syafiudin Azmieti Kurnia Sinta Edi Abdurachman Euis Saribanon, Euis Honny Fiva Akira Indrawan, Rully Indriyati Indriyati Intan Maesti Gani Jermanto Setia Kurniawan Josua Panatap Soehaditama Juliater Simamarta Juniawan Mandala Kusmayadi, Dimas Rizki Langas Denny Siahaan Lis Lesmini Maianto, Teguh Marthaleina Ruminda Sitorus Maya Sova Moch Arif Hernawan Nashrullah Nashrullah Nashrullah Nasrullah Nasrullah Octaviani, Reni Dian Olfebri Osman Arofat, Osman Ozali, Imam Panggabean, Helena Louise Perwitasari, Erni Pratiwi Prima Widiyanto Primadi Candra Susanto Rafi, Salahudin Sarbanon, Euis Silaen, Yuli Silalahi, Dapot Hamonangan suryawan, ryan firdiansyah Teddy Hardiand Undang Juju Widiyanto, Prima Wynd Rizaldy Yulianti Keke Yuliantini Yuliantini Yuliantini Zainal, Munawaroh