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All Journal Jurnal Ilmiah Psikologi Terapan TAZKIYA JOURNAL OF PSYCHOLOGY Intuisi Persona: Jurnal Psikologi Indonesia Jurnal Master Pariwisata (JUMPA) Analitika : Jurnal Magister Psikologi UMA JURNAL DIVERSITA Ganaya: Jurnal Ilmu Sosial dan Humaniora Philanthropy: Journal of Psychology JURNAL TARBIYAH GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Insight : Jurnal Pemikiran dan Penelitian Psikologi Journal of Education, Humaniora and Social Sciences (JEHSS) PSYCHE 165 Psikostudia : Jurnal Psikologi Psikologi Prima Jurnal Pendidikan dan Konseling Journal of Research in Business, Economics, and Education Pintar Harati: Jurnal Pendidikan dan Psikologi Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K) Jurnal Penelitian Psikologi Psikoborneo : Jurnal Ilmiah Psikologi Metta : Jurnal Ilmu Multidisiplin Jurnal Social Library Psyche 165 Journal Psycho Idea Jurnal Ilmu Multidisplin Ranah Research : Journal of Multidisciplinary Research and Development IDEA: Jurnal Psikologi Riwayat: Educational Journal of History and Humanities Journal of Psychology Students Jurnal Ragam Pengabdian Indonesian Journal of Islamic Psychology ABDI DALEM: Jurnal Pengabdian Kepada Masyarakat
Rianda Elvinawanty
Univeristas Prima Indonesia
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Mendorong Organizational Citizenship Behavior Melalui Peran Supervisor Support di Hotel Danau Toba Internasional Medan Orlana Devina Ariestha Zebua; Rianda Elvinawanty; Juni Santy Theresia Sihotang; Claura Noi Br Simangunsong; Mukhaira El Akmal
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5231

Abstract

Organizational Citizenship Behavior (OCB) is a crucial indicator for improving employee performance and service quality in the hospitality industry. However, the implementation of OCB is strongly influenced by the support provided by supervisors. Lake Toba International Hotel in Medan, as a star-rated hotel, faces challenges in enhancing employee motivation and commitment, particularly in engaging employees beyond their formal duties. This study aims to examine the relationship between Supervisor Support and OCB among hotel employees. A quantitative approach was employed using the Pearson Product Moment correlation technique, involving 105 employees as respondents. The analysis revealed a positive and significant relationship between Supervisor Support and OCB, with a correlation coefficient of 0.672 and significance of 0.000 (p < 0.05). This indicates that higher supervisor support is associated with higher employee OCB. Furthermore, the R Square value of 0.452 indicates that Supervisor Support contributes 45.2% to OCB, while the remaining 54.8% is influenced by other factors. These findings highlight the critical role of supervisors in creating a supportive work environment, including guidance, recognition, and emotional support, which directly encourage employees to engage in behaviors beyond their formal duties. In conclusion, enhancing supervisor support can be an effective strategy for Lake Toba International Hotel management to increase employee engagement, loyalty, and performance through OCB. This study offers practical implications for hotel management in designing leadership development programs and strengthening supervisor–employee relationships.
Workplace Incivility Dalam Kaitannya Dengan Organizational Citizenship Behavior Pada Karyawan Hotel Evelinadela Margaretta; Rianda Elvinawanty; Saulina Serpi Situmeang; Enzelin Regina S. Meliala; Sri Hartini
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5277

Abstract

The rapid growth of the hotel industry requires organizations to maintain high service quality to remain competitive. Service quality is influenced not only by formal procedures but also by employees’ voluntary behaviors, known as Organizational Citizenship Behavior (OCB), which enhance organizational effectiveness. However, workplace incivility, characterized by low-intensity deviant behavior such as disrespect and disregard among employees, remains prevalent and may undermine positive work attitudes and behaviors. This study aimed to examine the relationship between workplace incivility and OCB among hotel employees. A quantitative correlational design was employed using Pearson’s correlation analysis. The sample consisted of 105 employees of Lake Toba International Hotel selected through purposive sampling. Data were collected using validated workplace incivility and OCB scales and analyzed statistically. The results revealed a strong and significant negative correlation between workplace incivility and OCB (r = −0.733, p < 0.05), indicating that higher levels of workplace incivility were associated with lower levels of OCB. Furthermore, the coefficient of determination (R² = 0.537) showed that workplace incivility accounted for 53.7% of the variance in OCB, demonstrating a substantial contribution. These findings suggest that workplace incivility plays a critical role in reducing employees’ willingness to engage in voluntary, constructive behaviors that support organizational effectiveness and service quality. In conclusion, minimizing workplace incivility through respectful communication, supportive leadership, and positive organizational culture is essential to foster OCB and enhance overall service performance in the hospitality industry. These strategies strengthen employee cooperation, satisfaction, and long-term organizational sustainability and competitiveness in modern hospitality contexts today.
Hubungan antara Perceived Organizational Support dengan Workplace Well-Being pada Karyawan PT Fritto Chicken Indonesia di Kota Medan Mery Christin Panjaitan; Sri Hartini; Rianda Elvinawanty
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol. 16 No. 2 (2026)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v16i2.16132

Abstract

This study aims to examine the relationship between workplace well-being and Perceived Organizational Support (POS). The proposed hypothesis states that both variables are positively correlated. The results of the hypothesis testing indicate that workplace well-being increases when POS is high and decreases when POS is low. This study involved 127 employees of PT Fritto Chicken Indonesia in Medan City and employed a quantitative approach with a purposive sampling method. Data were analyzed using the Pearson product-moment correlation test and other statistical methods using SPSS for Windows version 25.0. The results showed a statistically significant positive relationship between POS and workplace well-being (r = 0.256, p = 0.004). However, the magnitude of the correlation is relatively low, indicating that although POS is a meaningful predictor, its practical contribution to workplace well-being is limited. The coefficient of determination (R² = 0.066) further suggests that POS accounts for only 6.6% of the variance in workplace well-being, with the remaining 93.4% influenced by other factors not examined in this study. These findings imply that organizations should not rely solely on POS to enhance employee well-being but also consider other contributing factors, such as job characteristics, leadership style, and work environment. This study contributes to the literature by providing empirical evidence on the role of POS in workplace well-being within the Indonesian context, highlighting the need for a more comprehensive approach in improving employee well-being.
Pengaruh Work Life Balance dan Job Satisfaction terhadap Turnover Intention Karyawan RS X Sri Hartini; Hulu, Niceh Christiani; Widyaningtyas Caturini Pratisya; Bianca Herlianti Kusuma; Elvinawanty, Rianda; Ndruru, Bernad Ekarisman
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/hxgbkg89

Abstract

This study examines the effect of work-life balance and job satisfaction on turnover intention among employees of Hospital X. The background of this research is based on the increasing phenomenon of employee turnover intention in healthcare organizations, which may disrupt service continuity and organizational performance. The objective of this study is to analyze the partial and simultaneous effects of work-life balance and job satisfaction on turnover intention. This research employed a quantitative approach with a cross-sectional design. The population consisted of 75 employees from both medical and non-medical units, using total sampling technique. Data were collected using Likert-scale questionnaires and analyzed using multiple linear regression with SPSS version 25. The results show that work-life balance and job satisfaction simultaneously have a significant effect on turnover intention (F = 70.525; p < 0.05), with an Adjusted R Square of 0.653, indicating that 65.3% of turnover intention variance is explained by the model. Partially, both work-life balance and job satisfaction significantly influence turnover intention, with job satisfaction as the most dominant variable. In conclusion, turnover intention is influenced by both psychological and work-related factors in an integrated manner. It is recommended that hospital management improve employee job satisfaction and maintain work-life balance to reduce turnover intention. The implication of this study is that human resource management strategies in healthcare institutions should focus on improving working conditions and employee well-being to enhance retention and organizational stability.
Korelasi Machiavellianisme dengan Organizational Citizenship Behaviour Pada Pegawai Distrik Navigasi Tipe A Kelas I Belawan Tamba, Marsinta; Elvinawanty, Rianda; Salim, Ricky; Akmal, Mukhaira El
Jurnal Ragam Pengabdian Vol. 3 No. 1 (2026): Januari-April. Synergy of Research and Community Service for Community Empowerm
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/d7s6xg21

Abstract

Organizational Citizenship Behavior (OCB) adalah perilaku kerja sukarela yang dapat meningkatkan efektivitas organisasi. Penelitian ini bertujuan untuk mengetahui hubungan antara machiavellianism dengan OCB pada 111 pegawai Distrik Navigasi Tipe A Kelas I Belawan. Penelitian ini menggunakan metode kuantitatif korelasional. Instrumen penelitian menggunakan skala machiavellianism dan skala OCB yang dianalisis dengan uji korelasi Pearson. Hasil penelitian menunjukkan adanya hubungan positif yang signifikan antara OCB dengan machiavellianism (r = 0,267; p = 0,002), dengan kontribusi sebesar 7,1%. Hasil penelitian ini tidak sesuai dengan hipotesis awal yang mengajukan adanya hubungan negatif, sehingga hipotesis ditolak. Temuan ini menunjukkan bahwa dalam konteks tertentu, individu dengan tingkat machiavellianism yang tinggi tetap dapat menampilkan perilaku OCB, kemungkinan demi membentuk citra positif di lingkungan kerja
Co-Authors -, Nurvica Adek Oktaviani Adela Natasya Anastasya Anastasya Angelita Hulu, Stefany Ardila, Rizky Juliani Ariani, Benita Arsandi, Ervina Atrizka, diny Beby Astri Tarigan Bernhard Branyaga Baluya Bianca Herlianti Kusuma Br Silalahi, Julia Ningsih C Christover Calista Cempaka, Rosari Ratna Chandra, Angelina Charlie Sanlie Christiawan Christiawan Christopher Christopher Citra, Yennie Chairani Claresta Kangginata Claudia Hotnauli Rumahorbo, Yolanda Claura Noi Br Simangunsong Condinata, Frida Cuangga, Evangelyn Grafany David Junovandy Desi Desi Dwi Nova Nauli, Made El Akmal, Mukhaira Elizabeth Simanjuntak, Cinthya Elvina Yaputri Elvira Hardy Emi Emi Enzelin Regina S. Meliala Erina Septianti Eunike Ekanina Br Ginting Evelinadela Margaretta Fendro Chandra Fernanda Advenlia Samosir Ferry, Ferry Firda Amelia Fransiscus Fery Anto Silaen Fransiscus Josua Fredy Fredy Gianina Arta Rizka Giawa, Theodora Ananda Giovani Aritonang, Marsela Gisela Gurning Haposan Lumbantoruan Harefa, Lidia Permata Hasanuddin Hendriyo, Hendriyo Hulu, Niceh Christiani Husadi, Leany Hutagalung, Mida Uli I Nyoman Sujana Ina Evita Sari Pasaribu Inka Natalia Intan Kristiani Lature Ivanka Natalia Silalahi Ivory - Jasmine, Jasmine Jason Kosasi Jeffrey Wong Jeni Mentari Panjaitan Jenny Jenny Jesslyn Wijaya Jovian Julius Julius Juni Santy Theresia Sihotang Junovandy, David Kelly, Grace Kelsi Amanda Khairuddin Khairuddin Khairunnisa Kho, Cecillia Khohiro, Kimiko Kimiko Khohiro Kosasi, Jason Laia, Bernadet Selfiana Laura Permata Indah Br Sinaga Lidia Novi Fitriani Liharni Purba, Flora Lim, Vlam Liza, Winda Lorenza, Lorenza Lufthiansyah, Muhammad Fariz Lusiati br Silaban Lydia Yusnita Machiko, Machiko Manurung, Wilda Manurung, Yulinda S. marpaung, winida Martogi Maristella Enjeli Naibaho Martono, Anggitha Faradiba Mega Elfrida Sihombing Mentari, Sabrini Merri Hafni Mery Christin Panjaitan Michelle, Michelle Muhammad Ikhsan My Dora Sinambela Natalia Natalia Nathalia Yesica Nathalie Fransisca Ndruru, Bernad Ekarisman Nikki Lauda Novlyncia Novlyncia Nur Afni Safarina, Nur Afni Nurmaizar Nilawati Siregar Nurvica - Oktaviani, Adek Orlana Devina Ariestha Zebua Petrisely, Welsi Prapanca, Cherin Putri Manurung, Nada Natasya Putri, Yumelia Rahel Silitonga Rina Mirza Ronauli Samosir Sabrini Mentari Sabrini Mentari Rezeki Salim, Alvin Karuna Salim, Ricky Sandy Sanjaya sanlie, charlie Sarinah Sarinah Saulina Serpi Situmeang Sekali, Otniel Karo Sella Sepriani br Sinaga Septa, Adam Siahaan, Eirene Ratushyinkaya Sianturi, Hari Partogi Siauwira, Valesca Silalahi, Lamtiar Simanjorang, Helentina Simatupang, Mahisar Sinaga, Refina Lestari Siregar, Nurmaizar Nilawati Situmorang, Elis Fani Soemarco Chaiyadi Sri Hartini Sri Hartini Sri Hartini Sri Hartini Sri Hartini Sri Linda Barus Stephanie Stephanie Syamantha, Arbana Sylvana, Sylvana Tamba, Marsinta Tambunan, Clara Elizabeth Tanary, Christy Tanujaya, Marcell Theresia, Jesslyn Thionardi, Felycia Thomas, Jesslyn Tiara Mastari Purba Tito Salim Tjeng Ferra Dhammayanti Untario*, Evelyn Vanissa Vanissa Veni Verawaty Veronica Rania Vicky Firmansyah Siagian Vidi Marsha Lorenza Silitonga Vinanda, Vinanda Viola, Viola Viona Kumalasari Vivian Vivian Vivian Vivian Widya Christiani Sembiring Widyaningtyas Caturini Pratisya Wijaya, Amanda Priscilia Wijaya, Katherine Winda Liza Wiryateja, Jocelin Wong, Jeffrey Xevyra, Fanni Yedida Triwara Pasaribu Yennie Chairani Citra Yesika Situmorang Yulinda Septiani Manurung Yulinda Septiani Manurung, Yulinda Septiani Yumelia Putri Yunica Graselica Yusliza Surbakti, Nursyadiva