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All Journal JURNAL SISTEM INFORMASI BISNIS Techno.Com: Jurnal Teknologi Informasi Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sistem Informasi dan Bisnis Cerdas Jurnal Ilmiah KOMPUTASI INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science JURNAL TEKNOLOGI DAN OPEN SOURCE JSiI (Jurnal Sistem Informasi) Cakrawala: Jurnal Litbang Kebijakan Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Terapan (J-TIT) Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Teknika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) KLIK: Kajian Ilmiah Informatika dan Komputer Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Ilmiah Edutic : Pendidikan dan Informatika Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Mujtama': Jurnal Pengabdian Masyarakat Seminar Nasional Ilmu Terapan Innovative: Journal Of Social Science Research MDP Student Conference ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi
Asif Faroqi
Universitas Pembangunan Nasional Veteran Jawa Timur
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Journal : JURNAL SISTEM INFORMASI BISNIS

 1 
Analisis Kesuksesan Layanan Digital Perguruan Tinggi Menggunakan Model Delone & McLean untuk Meningkatkan Kepuasan Pengguna Wulansari, Anita; Kartika, Dhian Satria Yudha; Najaf, Abdul Rezha Efrat; Suryanto, Tri Lathif Mardi; Faroqi, Asif
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss2pp153-161

Abstract

Implementation of ICT in various services in tertiary institutions needs to be accompanied by good quality. Therefore, it is necessary to evaluate to ensure the success of the service. The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and then the relationship between user satisfaction to net benefit. In addition, three different system, namely academic information system, student portal and credit point system were evaluated to obtain broader understanding on those relationship. Survey data were collected from 451 students using those systems. SEM-PLS was applied to the obtained data. According to the empirical results, factors affected user satisfaction on academic information system was different than student portal and credit point system. However, it was found that user satisfaction affected net benefit. As a result, the successful factors on academic information system, student portal and credit point system were different. Thus, it was necessary to put a careful attention on the improvement aspect on each of those system. This paper aims to analyze factors affecting online services success to increase user satisfaction.
Co-Authors Abdul Rezha Efrat Najaf Abdul Rohim, Achmad Achmad Muzakki Adanisa, Difa Adibah Dewi Satriani Afiyah, Huriyah Alamsyah, Arya Hafidz Alif Elmusa Widinandra Amalia Putri, Amalia Amalia, Indira Setia amelia, revanda Andhika Putra Perdana Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Apol Subriadi P Apol Subriadi P, Apol Subriadi Aprilia, Nandita Ajeng Aris Pratama Arista Pratama Arista Pratama Arista Pratama Arista Pratama Auditi Kurnia Wijayanti Bagaskara Antaris Brahmantio Widyo Trenggono Brahmantyo Luqman Sayoko Brian Firmansyah Kartono Soebari Cahyono, Najwa Fathiro Chuttur, Mohammad Yasser Damaira, Bfindah Dewita Putri Dhavina Ocxa Dhian Satria Yudha Kartika Diana Hertati Dita Ayu Dwi Permana, Abiyoga Elok Elviana Eristya Maya Safitri Eristya Maya Safitri Erlangga Norman Wicaksana Fajaratri, Isni Yuniar Fatin Fadhiyah Muhaimin Putri, Alya Feni Ella Aries Firdaus Akmal Fauzan Fitrah Ramadhani Galih Aulia Murdyahanjani Galuh Tsani Sanjaya Habib Habib, Galuh Tsani Sanjaya Hadi, Sholechuddin Han Familiya Herian, Anisah Hidayah, Amanda Salsabilla Hil Dina Mulya Dewi Huriyah Afiyah Ida Ayu Ernawati Indira Arundinasari, Indira Indy Millenio Diez Sutanto Iswanti, Usmanur Dian Khoirunisa Jannatuzzahra Krisya Khoiriyah Kurnia Pratama, Aditya Lestari, Cynthia Widya M.Nurfian Triantono Mahida Hanifah Rahmadini Mandyartha, Eka Prakarsa Mardi S, Tri Lathif Maya, Eristya Mohammad Idhom Muhamad Fauzan Siswantoro Muhammad Ridwan Nadilla Anidew Nariswari, Anindya Dewi Ni Ketut Sari Nissa Adwitiya Aji Noor, Talenta Ekklesia Novanda Nurhandini Putri Noviardi P, Yovika Nur Aisyah, Nadhifatuz Zalfa Nur Tsalitsna Imamah Ocha Taniya Brigidta Pamudi Pamudi, Pamudi Parlika, Rizky Pertiwi, Vidya Imanuari Pitria, Putri Ayu Pradita Ramadhani Putri Prakoso, Fauzan Atha Pratama, Arista Prizalia Berliana Pulungan, Lawaahizh Hanifah Putri Aprilia Regina Rakhmat Safri Agung Pratama Rasyidin, Reghi Givansa Renata Putri, Verina Revinindia Oktaimanuella Ridwandono, Doddy Rifat Hafiz Aditya Rizka Hadiwiyanti Safitri Pradhistya Suwandi Safitri, Eristya Maya Salma, Marylda Salsabilla, Yolan Sandy, Rizki Romadhoni Sari, Fanny Septiani Sasongko, Septiono Raka Wahyu Sayoko, Brahmantyo Luqman Setia, Heldha ayu Sidiq Satria Tama Sifaul Anam, M. Ailza Solikha, Nur Imroatus Suryanto, Tri Lahtif Mardi Syahrani, Adjeng Julia Tri Lathif Mardi Suryanto Tri Puspa Rinjeni Valda, Isyana Vanya Nouvanty Vianetra, Bayu Prasetya Virdha Rahma Aulia Wahyuni, Eka Dyar Wibowo, Cintami Prasista Wijayanti, Adhinda Salsabilla Windy Fadhilah Susanti Wisnu Nicola Wulansari, Anita Wulansari, Anita Zafirah, Shakanti Aqilah Zahroh, Aisyatuz