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All Journal JURNAL SISTEM INFORMASI BISNIS Techno.Com: Jurnal Teknologi Informasi Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sistem Informasi dan Bisnis Cerdas Jurnal Ilmiah KOMPUTASI INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science JURNAL TEKNOLOGI DAN OPEN SOURCE JSiI (Jurnal Sistem Informasi) Cakrawala: Jurnal Litbang Kebijakan Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Terapan (J-TIT) Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Jurnal Layanan Masyarakat (Journal of Public Service) Jifosi Nusantara Science and Technology Proceedings Teknika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) KLIK: Kajian Ilmiah Informatika dan Komputer Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Ilmiah Edutic : Pendidikan dan Informatika Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Mujtama': Jurnal Pengabdian Masyarakat Seminar Nasional Ilmu Terapan Innovative: Journal Of Social Science Research MDP Student Conference ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi
Asif Faroqi
Universitas Pembangunan Nasional Veteran Jawa Timur
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Journal : bit-Tech

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Analysis of User Acceptance of Police Service Application Based on the UMEGA Model Alamsyah, Arya Hafidz; Faroqi, Asif; Rinjeni, Tri Puspa
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3419

Abstract

Digitization of police services has become an essential component in improving the quality and responsiveness of public services. However, the adoption rate of the Polri Super App remains suboptimal, indicating challenges in user acceptance that cannot be fully explained by the core constructs of the UMEGA model. This condition highlights the need for an analytical approach that incorporates institutional factors, service quality, and public trust. This study explicitly contributes by expanding the UMEGA model through the integration of institutional capacity, information quality, service quality, and multidimensional trust, offering a more comprehensive framework for understanding digital policing adoption. A quantitative survey was conducted involving 432 respondents who had used the National Police Super App within the last six months. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to assess construct validity, reliability, and structural relationships among variables. The results show that performance expectancy, information quality, service quality, computer self-efficacy, attitude, and trust significantly influence users’ intentions and actual usage behavior, while perceived risk and facilitating conditions show no significant effect. These findings indicate that institutional quality, information accuracy, and public trust play dominant roles in shaping user acceptance. Practically, the results provide guidance for policymakers to strengthen digital policing services through improved service reliability, enhanced data transparency, and targeted user capability support. The study concludes that expanding the UMEGA model offers a more complete understanding of digital policing service adoption and provides an empirical basis for improving the quality and sustainability of technology-based public services.
Co-Authors Abdul Rezha Efrat Najaf Abdul Rohim, Achmad Achmad Muzakki Adanisa, Difa Adibah Dewi Satriani Afiyah, Huriyah Alamsyah, Arya Hafidz Alif Elmusa Widinandra Amalia Putri, Amalia Amalia, Indira Setia amelia, revanda Andhika Putra Perdana Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Anita Wulansari Apol Subriadi P Apol Subriadi P, Apol Subriadi Aprilia, Nandita Ajeng Aris Pratama Arista Pratama Arista Pratama Arista Pratama Arista Pratama Auditi Kurnia Wijayanti Bagaskara Antaris Brahmantio Widyo Trenggono Brahmantyo Luqman Sayoko Brian Firmansyah Kartono Soebari Cahyono, Najwa Fathiro Chuttur, Mohammad Yasser Damaira, Bfindah Dewita Putri Dhavina Ocxa Dhian Satria Yudha Kartika Diana Hertati Dita Ayu Dwi Permana, Abiyoga Elok Elviana Eristya Maya Safitri Eristya Maya Safitri Erlangga Norman Wicaksana Fajaratri, Isni Yuniar Fatin Fadhiyah Muhaimin Putri, Alya Feni Ella Aries Firdaus Akmal Fauzan Fitrah Ramadhani Galih Aulia Murdyahanjani Galuh Tsani Sanjaya Habib Habib, Galuh Tsani Sanjaya Hadi, Sholechuddin Han Familiya Herian, Anisah Hidayah, Amanda Salsabilla Hil Dina Mulya Dewi Huriyah Afiyah Ida Ayu Ernawati Indira Arundinasari, Indira Indy Millenio Diez Sutanto Iswanti, Usmanur Dian Khoirunisa Jannatuzzahra Krisya Khoiriyah Kurnia Pratama, Aditya Lestari, Cynthia Widya M.Nurfian Triantono Mahida Hanifah Rahmadini Mandyartha, Eka Prakarsa Mardi S, Tri Lathif Maya, Eristya Mohammad Idhom Muhamad Fauzan Siswantoro Muhammad Ridwan Nadilla Anidew Nariswari, Anindya Dewi Ni Ketut Sari Nissa Adwitiya Aji Noor, Talenta Ekklesia Novanda Nurhandini Putri Noviardi P, Yovika Nur Aisyah, Nadhifatuz Zalfa Nur Tsalitsna Imamah Ocha Taniya Brigidta Pamudi Pamudi, Pamudi Parlika, Rizky Pertiwi, Vidya Imanuari Pitria, Putri Ayu Pradita Ramadhani Putri Prakoso, Fauzan Atha Pratama, Arista Prizalia Berliana Pulungan, Lawaahizh Hanifah Putri Aprilia Regina Rakhmat Safri Agung Pratama Rasyidin, Reghi Givansa Renata Putri, Verina Revinindia Oktaimanuella Ridwandono, Doddy Rifat Hafiz Aditya Rizka Hadiwiyanti Safitri Pradhistya Suwandi Safitri, Eristya Maya Salma, Marylda Salsabilla, Yolan Sandy, Rizki Romadhoni Sari, Fanny Septiani Sasongko, Septiono Raka Wahyu Sayoko, Brahmantyo Luqman Setia, Heldha ayu Sidiq Satria Tama Sifaul Anam, M. Ailza Solikha, Nur Imroatus Suryanto, Tri Lahtif Mardi Syahrani, Adjeng Julia Tri Lathif Mardi Suryanto Tri Puspa Rinjeni Valda, Isyana Vanya Nouvanty Vianetra, Bayu Prasetya Virdha Rahma Aulia Wahyuni, Eka Dyar Wibowo, Cintami Prasista Wijayanti, Adhinda Salsabilla Windy Fadhilah Susanti Wisnu Nicola Wulansari, Anita Wulansari, Anita Zafirah, Shakanti Aqilah Zahroh, Aisyatuz