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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Dinamika Bahari: Journal of Maritime Dynamic Journal of Management and Bussines (JOMB) International Journal Of Science, Technology & Management (IJSTM) JURNAL BARUNA HORIZON JURNAL ILMIAH GLOBAL EDUCATION Journal Of Business, Finance, and Economics (JBFE) Gemilang: Jurnal Manajemen dan Akuntansi Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) QISTINA: Jurnal Multidisiplin Indonesia Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Jurnal Bintang Pendidikan Indonesia Journal of Engineering Science and Technology Management Scientica: Jurnal Ilmiah Sains dan Teknologi Impression : Jurnal Teknologi dan Informasi JIMEK International Journal of Economics and Management Research Jurnal Penelitian Transportasi Laut
Rizqi Aini
Politeknik Pelayaran Surabaya
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Journal : journal of engineering science and technology management

 1 
Operational Performance Analysis of the Talud Tegak Wharf at the Public Port Owned by PT. Pelabuhan Indonesia (PELINDO) Gresik Dwi Surya, Akbar; Dahri, Muhammad; Yudianto, Prima Yudha; Rakhman, Rizqi Aini
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 1 (2026): Maret 2026
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v6i1.405

Abstract

The Public Port of PELINDO Gresik is one of the strategic ports in East Java that functions as a major hub for regional cargo and logistics movement. Talud Tegak Wharf is one of the operational facilities that plays an important role in supporting cargo handling activities, particularly log timber commodities. This study aims to analyze the operational performance of Talud Tegak Wharf in supporting the smooth provision of port services. This research was conducted at Talud Tegak Wharf of the Public Port owned by PT Pelabuhan Indonesia (PELINDO) Gresik over a one-year observation period. The research employed a quantitative method using an operational performance analysis approach. Data were obtained through field observations and port operational records, analyzed then based on operational performance indicators, including vessel arrival trends, berthing time, cargo handling productivity, and berth utilization rate or Berth Occupancy Ratio (BOR). The analysis results were subsequently compared with port operational performance standards specified in the technical regulations of the Directorate General of Sea Transportation. The results indicate that the operational performance of Talud Tegak Wharf is in a good category. The average productivity of log timber cargo handling reached 63.52 m³/hour, exceeding the minimum operational performance standard. Meanwhile, the average BOR value of 82.04 percent indicates a high level of berth utilization while still remaining within safe limits. Overall, the analyzed operational performance indicators demonstrate that Talud Tegak Wharf has met the applicable port operational service performance standards at the Public Port of PELINDO Gresik
Comparison Of LCL Handling Charges At The Container Freight Station (CFS) Line 1 And Line 2 Depots Prasasti, Naiya; Dahri, Muhammad; Yudianto, Prima Yudha; Rakhman, Rizqi Aini
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 1 (2026): Maret 2026
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v6i1.406

Abstract

Less than Container Load (LCL) is defined as cargo whose volume does not fill a full container and its movement requires allocation of LCL handling charges. This study aims to conduct a comparative study of LCL handling charges between Line 1 Container Freight Station (CFS) facilities and Line 2 depot facilities. Differences in operational locations and customs status between Line 1 CFS and Line 2 depots are predicted to cause variations in cost structures that directly affect the efficiency of the logistics supply chain. This study has three main objectives: identifying LCL service procedures, analyzing the development of LCL throughput volume for the period 2021–2024, and comparing LCL handling charges between the two locations. The methodology used is quantitative with a descriptive approach. Data were obtained through observation, interviews, and document studies at the Commercial and Business Development Department. Data analysis involved calculating the Compound Annual Growth Rate (CAGR) to measure volume trends and descriptive comparative analysis to evaluate cost structures. The results show that LCL services are implemented through three main Job Orders: Receiving Service LCL (RSL), MIM, and Delivery Cargo. The LCL throughput trend shows a positive increase with a CAGR of 17.996%. Furthermore, the cost analysis results show that the Line 2 depot charges a higher LCL handling charge, which is around 26%–30% compared to the Line 1 CFS. Thus, the Line 1 CFS is proven to provide a competitive advantage for service users through a more efficient LCL charge handling structure.
The Role of the Venus Application (Vessel Network System) as a Digital Innovation to Increase the Effectiveness of the Crew Change Process at PT Pertamina International Shipping Siti Aurum Eka Nursasi; Rizqi Aini Rakhman; Sri Mulyanto Herlambang; Faris Nofandi
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 2 (2026): June 2026
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v6i2.413

Abstract

This study evaluates the Venus (Vessel Network System) application as an in-house digital crewing system that supports the crew change process at PT Pertamina International Shipping. The study used a quantitative descriptive approach supported by direct operational observation. Respondents consisted of 31 internal users who were directly involved in crew scheduling, document verification, approval, monitoring, and interdepartmental coordination through Venus. Data were collected using a Likert-scale questionnaire that measured the importance and performance of 12 system and service indicators, and the results were analyzed using validity testing, reliability testing, and Importance-Performance Analysis (IPA). The findings show that Venus was perceived positively by internal users, with an average importance score of 4.77 (95%) and an average performance score of 4.73 (94%). The application supports scheduling visualization, crew document monitoring, and approval coordination, thereby helping users reduce manual communication and improve operational visibility. However, IPA mapping indicates that four high-importance indicators still require priority improvement: fulfillment of crew change needs, timeliness, data security, and interdepartmental coordination. These gaps show that the effectiveness of Venus should be interpreted as perceived system effectiveness among internal users, while further improvement is needed in system quality, service quality, access control, deadline tracking, and workflow escalation. The study contributes to the evaluation of maritime human-resource information systems by combining user-perception measurement with field observation of digital crew change operations
Design and Feasibility Evaluation of the TAPTAP Digital Platform for Measuring Port Service User Satisfaction at KSOP Bontang Herdandy Octabrilian Putra; Rizqi Aini Rakhman; Sri Mulyanto Herlambang; Trisnowati Rahayu
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 2 (2026): June 2026
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v6i2.417

Abstract

This study designs and evaluates the feasibility of the TAPTAP digital platform, a Figma-based prototype for measuring port service user satisfaction at the Bontang Harbormaster and Port Authority Office (KSOP Bontang). The study used a Research and Development (R&D) approach adapted into six stages: problem identification, information collection, product design, design validation, design revision, and product trial. Data were gathered through field observation, document review, stakeholder input, and expert feasibility assessment. Two expert testers, consisting of a marine transportation lecturer and an information technology expert, assessed the prototype using a feasibility instrument covering button functionality, initial menu display, completeness and readability of satisfaction questions, presentation of satisfaction results, and overall feature functionality. TAPTAP provides public-side features for satisfaction surveys, complaints, and aspirations, as well as officer-side features for report monitoring and satisfaction-data visualization. The feasibility test produced scores of 80% from Tester 1 and 85.33% from Tester 2, indicating that the prototype is feasible for further pilot testing. The results show that TAPTAP can support more structured service feedback management at KSOP Bontang, although broader public-user testing, database implementation, data security validation, and integration with KSOP systems are still required before operational deployment
Co-Authors AGUS DWI SANTOSO Agus Dwi Santoso Ahmad Lazim Akhmad Kasan Gupron Alia, Diana Alwi Sina Khaqiqi Anak Agung Istri Sri Wahyuni Arisusanty, Dian Junita Arleen, Arleen Arleiny, Arleiny Bugi Nugraha Darma Aulia Rahman Dhimas Ardiansyah Surya Atmadja Diyah Purwitasari Djaka Dewa Soekarno Dwi Sasmita, Yanuar Rangga Dwi Surya, Akbar Dwinita Nuraisyah Saputri Dzaky Kasparuma Edi Kurniawan Edi Kurniawan Eka Nurmala Sari Agustina, Eka Nurmala Sari Elly Kusumawati Fahmi Hidayatul ‘Ilmi Faradita Ayu Anggraini Faris Nofandi Femmy Asdiana Femmy Asdiana Ganesha Putra Ramadhani Garry Laksmana Herdandy Octabrilian Putra Imanto, Frankie Imanto, Frenki Intan Sianturia Iqnatia Adinda Jose Beno, Jose kuncorojati, wanda dwi Kuntoro Bayu Ajie Kuntoro Bayu Ajie Moejiono Muhammad Dahri, Muhammad Nabila Putri, Imas Aulia Nainggolan, Armando Yosepian Naufal, Atalla Novita, Syavelia Angelique Nugraha, Bugi Panuntun, Bagus Prasasti, Naiya Prayitno Prayitno Prima Yudha Yudianto Putri, Indah Ayu Johanda Rahma Nuruf Afifah Rahmawati, Maulidiah Ramadan, Khairul Ramadhan, Muhammad Daffa Satria Ramadhanti, Syaharani Eka Romanda Annas Amrullah Sianturi, Intan Siti Aurum Eka Nursasi Sri Mulyanto H Sri Mulyanto Herlambang Sri Mulyanto Herlambang Teguh Pribadi Teguh Pribadi Teuku Ali Wabiansyah Trisnowati Rahayu Wahyuni, Anak Agung I. Sri Wani S, Otri Wani Sihaloho, Otri Yanti M. , Dwi Yudianto, Prima Yudha