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All Journal Jurnal Manajemen Teknologi Journal of Consumer Science E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajemen Indonesia Journal of Consumer Sciences Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Mitra Manajemen JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI SEIKO : Journal of Management & Business EQIEN - JURNAL EKONOMI DAN BISNIS Demandia : Jurnal Desain Komunikasi Visual, Manajemen Desain, dan Periklanan BUDGETING : Journal of Business, Management and Accounting International Journal Of Science, Technology & Management (IJSTM) Economics and Digital Business Review Journal of Economics and Business UBS Charity : Jurnal Pengabdian Masyarakat International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Abdi Masyarakat Indonesia Indonesian Journal of Multidisciplinary Science Jurnal Inovasi Masyarakat Jurnal Pengabdian Masyarakat Akademisi Utsaha: Journal of Entrepreneurship Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) ASEAN Marketing Journal International Journal of Entrepreneurship and Business Management Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) eProceedings of Engineering Economics Professional in Action (E-Profit) Jurnal Ekonomi, Teknologi dan Bisnis eProceedings of Management Community Service Seminar and Community Engagement (COSECANT) Journal of Computer Engineering: Progress, Application and Technology Enrichment: Journal of Multidisciplinary Research and Development INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Journal Integration of Social Studies and Business Development KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society International Journal of Management and Business Applied International Journal of Economics, Business and Innovation Research Journal of Multidisciplinary Academic Business Studies International Journal of Accounting and Management Information Systems
Maya Ariyanti
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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The Influence Of Instagram Social Media Communication On Purchase Intention Through Brand Equity In Seblak Preanger Jember Elwitrisnasafitri, Virghina Dhia; Ariyanti, Maya
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 7 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i7.159

Abstract

This research objectives are to determine the influence of Instagram social media communication on purchase intention through brand equity in Seblak Preanger Jember. This research used the Explanatory Research type. The population in this research is the number of followers of Instagram Seblak Preanger. The exact population size in this study is not known. The sampling method in this research was carried out using the Purposive Sampling method. This research used 21 indicators using 10 times the number of parameters to anticipate if there is an incomplete or damaged questionnaire, so the sample size in this research is 21 x 10 = 210 respondents. The data analysis method used Structural Equation Modeling (SEM) with the SmaprtPLS application. The research results showed that Firm Created Communication influenced Brand Equity, User Generated Communication influenced Brand Equity, Firm Created Communication influenced Purchase Intention, User Generated Communication influenced Purchase Intention, Brand Equity influenced Purchase Intention, Brand Equity is proven to mediate the influenced of Firm Created Communication on Purchase Intention, Brand Equity is proven to mediate the influenced of User Generated Communication on Purchase Intention.
Peningkatan Kapasitas UMKM Melalui Pengembangan Usaha Berbasis Digital Ariyanti, Maya; Farida, Ajeng Luthiyatul; Sugestie, Putri Fariska; Prasetyo, Adhi
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 15, No 1 (2024): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v15i1.15561

Abstract

Batik Kriyan Cirebon, merupakan salah satu produk unggulan yang dihasilkan oleh masyarakat Cirebon yang berasal dari Kampung Kriyan Barat kota Cirebon dan merupakan produk yang diinisiasi oleh penduduk aslinya. Pada tahun 2021, Batik Kriyan berencana untuk menjadi kampung wisata yang diharapkan menjadi salah satu destinasi pilihan para pelancong baik dari dalam maupun luar negeri. Namun terdapat hambatan pengrajin batik dalam mengembangkan desa wisata batik. Selain hambatan pengrajin batik dalam mengembangkan desa wisata batik, kondisi saat ini di tengah perekonomian yang mencoba untuk bangkit kembali berdampak pada Sentra Batik Story Kriyan ini. Pada kondisi saat ini bagaimana digitalisasi diterapkan pada seluruh proses pada sentra UMKM. Saat ini pola hidup masyarakat sudah berubah menjadi lebih praktis menggunakan teknologi, menggunakan media digital atau online saat ini sangat membantu sentra UMKM dan merupakan jenis adaptasi yang tepat. Dengan adanya digitalisasi diharapkan rencana menjadi desa wisata dan mengembalikan geliat sentra UMKM Batik Story Kriyan, sehingga Kampung Kriyan yang dikenal dengan daerah kumuh serta tingkat putus sekolah dan kriminalitas yang cukup tinggi dapat berubah dan meningkatkan kesejahteraan masyarakat sekitarnya. FEB Telkom University bekerja sama dengan Chitkara University serta Dinas Komunikasi Informasi dan Statistik Kota Cirebon serta masyarakat sasar sentra UMKM Batik Story Kriyan dapat memberikan pelatihan guna meningkatkan kualitas serta kemampuan UMKM dalam melakukan pengelolaan berbasis digital. Pelatihan dilakukan untuk melatih tentang literasi keuangan digital, investasi digital serta pembuatan laporan keuangan, perencanaan bisnis, pembuatan strategi bisnis dan manajemen SDM pada sentra UMKM sentra Batik Story Kriyan. Evaluasi dan kerja sama internasional yang berkelanjutan akan dilakukan demi mencapai desa wisata batik dan demi mencapai kesejahteraan Kampung Kriyan kota Cirebon. Terutama kapasitas berbasis digital yang menjadi wacana pemerintah untuk meningkatkan kesejahteraan UMKM.
Pengaruh Price, Product Quality, dan Brand Image terhadap Keputusan Pembelian iPhone: Studi Kasus Pengguna iPhone di Kota-Kota Besar Tiara Salsabila Fasya; Maya Ariyanti; Yusza Reditya Murti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 8 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i8.4044

Abstract

People in Indonesia's major cities can't function without their cellphones in this digital era. Consumers are drawn to Apple's flagship product, the iPhone, due to its sophisticated technology, sleek design, and connected ecosystem. Pricing, product quality, and consumer perception of the brand are the three most important considerations when purchasing an iPhone. This study plans to apply a quantitative technique with a causal intent in a large Indonesian metropolis to evaluate the impact of these three variables on iPhone purchase decisions. We used a non-probability sampling technique to poll 155 respondents. On the obtained data, we performed Structural Equation Modeling Partial Least Square (SEM-PLS) analysis using the SmartPLS version 4.0 program. The results showed that consumers are impacted by price, product quality, and brand image when making purchases, both separately and in combination. The practical advice offered is that in order to boost satisfaction, trust, loyalty, and product attractiveness, organizations should prioritize competitive price, high product quality, and effective brand image management. In order to fully grasp how factors like pricing, product quality, and brand image interact with one another when consumers make purchases, this study theoretically stresses the importance of developing a more all-encompassing model. Using a wider range of methodologies, future studies can take into account more variables.
UTILIZATION OF ARTIFICIAL INTELLIGENCE SYSTEMS TO PREDICT CONSUMER BEHAVIOR aripin, zaenal; Adi Wibowo, Lili; Ariyanti, Maya
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 1 (2023): Jesocin - December
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

The development of Artificial Intelligence (AI) System technology has opened up new opportunities in understanding consumer behavior. With abundant data availability, companies have the potential to improve marketing and customer service strategies through predicting consumer behavior. This study aims to explore the implications of utilizing Artificial Intelligence Systems in predicting consumer behavior and its impact on business strategies. The purpose of this study is to identify the benefits of utilizing Artificial Intelligence Systems in predicting consumer behavior, analyze challenges that may arise, and detail strategies that companies can adopt to optimize the utilization of this technology. The research method used is a combination of literature analysis and case studies. Literature analysis was conducted to detail the theoretical basis regarding the utilization of Artificial Intelligence Systems in the prediction of consumer behavior. Case studies were conducted on a number of companies that have successfully implemented this technology to understand the context of their implementation and the benefits they derived. The results showed that the utilization of Artificial Intelligence Systems in predicting consumer behavior can improve service personalization, optimize marketing strategies, and provide deep insights into consumer preferences. However, challenges related to data privacy, ethics, and technology integration are still obstacles that need to be overcome. Strategies that focus  on data security, transparency, and an ethical approach can help companies address these challenges.
Strategi Pemasaran Base Transceiver Station (BTS) Long Range (Lora) PT. Dayamitra Telekomunikasi (Mitratel) Sebagai Konektivitas Perangkat Internet of Things (IOT) Majid Rabbani, Ilham; Ariyanti, Maya
Journal of Economics and Business UBS Vol. 12 No. 1 (2023): Regular Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i1.149

Abstract

Internet of Things (IoT) adalah sebuah teknologi revolusi industri 4.0, dimana semua benda yang berada di sekitar kehidupan sehari hari dapat berbicara dengan benda benda lainnya menggunakan sensor serta konektivitas internetnya. Melampaui teknologi sebelumnya, IoT dapat memudahkan kehidupan manusia di berbagai sector industry, seperti kesehatan, keamanan, mitigasi bencana serta hal hal lainnya yang dapat diukur menggunakan system IoT ini. PT. Dayamitra Telekomunikasi (Mitratel) selaku anak perusahaan PT. Telkom. Tbk ditunjuk untuk mengembangkan jaringan berbasis Long Range (LoRa) untuk digunakan sebagai konektivitas perangkat yang menggunakan IoT. Hal ini tentunya diperlukan sebuah susunan strategi pemasaran baru dikarenakan bisnis model Mitratel sebelumnya adalah infrastruktur telekomunikasi, dan LoRa merupakan salah satu jaringan telekomunikasi yang ditujukan untuk konektivitas perangkat IoT.
Pengaruh Brand Communication Dan Brand Image Terhadap Brand Loyalty Dengan Brand Trust Sebagai Variabel Intervening: Studi Kasus Pada Konsumen Brand Elzatta Hijab Di Kota Bandung Putri, Amelia; Ariyanti, Maya
eProceedings of Management Vol. 12 No. 5 (2025): Oktober 2025
Publisher : eProceedings of Management

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Abstract

Elzatta Hijab merupakan merek busana Muslim yang berdiri di Bandung pada tahun 2012 dan dikenal dengan koleksibergaya feminin. Penurunan peringkat Elzatta dalam Top Brand Award selama tiga tahun terakhir serta kasus penipuanyang mencatut nama merek menjadi latar belakang penelitian ini. Tujuan penelitian adalah untuk menganalisis pengaruhbrand communication dan brand image terhadap brand loyalty, dengan brand trust sebagai variabel mediasi. Penelitianini menggunakan strategi kuantitatif dengan mensurvei 300 partisipan menggunakan teknik sampel purposive. Datadikumpulkan secara daring menggunakan Google Form yang dibagikan melalui berbagai platform media sosial. Kamimemanfaatkan SmartPLS, yang merupakan singkatan dari Partial Least Squares Structural Equation Modelling, untukmenganalisis data. Hasil menunjukkan bahwa seluruh variabel masuk dalam kategori baik. Brand communicationberpengaruh positif terhadap brand image, brand trust, dan brand loyalty. Brand image juga berpengaruh positif terhadapbrand trust dan brand loyalty. Selain itu, brand trust berpengaruh positif terhadap brand loyalty, serta memediasi secarasignifikan hubungan antara kedua variabel independen dengan loyalitas merek. Saran praktis bagi Elzatta adalahmeningkatkan komunikasi interaktif, menjaga kualitas produk, dan mengembangkan program loyalitas. Secara teoritis,penelitian lanjutan disarankan untuk menambahkan variabel lain dan mempertimbangkan karakteristik demografis.Kata kunci: brand communication, brand image, brand trust, brand loyalty
PENGARUH SERVICE QUALITY, PERCEIVED VALUE DAN TRUST TERHADAP MERCHANT SATISFACTION DENGAN LAYANAN PEMBAYARAN QRIS PADA SEKTOR UMKM DI JAWA BARAT Nafila, Tasya; Ariyanti, Maya
eProceedings of Management Vol. 12 No. 5 (2025): Oktober 2025
Publisher : eProceedings of Management

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Abstract

QRIS as an innovation in digital payment systems, plays an important role in driving financial inclusion andfacilitating fast and secure transactions. Against the backdrop of rapid digital technology development andincreasing digital transactions in Indonesia, this study uses quantitative methods to explore the factors thatinfluence QRIS adoption by users. This study aims to analyze the effect of service quality, perceived value and usertrust on merchant satisfaction with the Quick Response Code Indonesian Standard (QRIS) payment method in theWest Java MSME sector. This study aims to see how service quality, perceived value and user trust affect merchantsatisfaction when using the Quick Response Code Indonesian Standard (QRIS) payment service in the MSMEsector in West Java. The research method used is quantitative with a survey approach, involving 453 respondentswho are MSME players who use QRIS for their business operations. Partial Least Squares Structural EquationModeling (PLS-SEM) was used to analyze the data. The results of this study show that service quality and perceivedvalue from customers have a positive effect on trust, then perceived value from users and trust have a positiveeffect on user satisfaction, but service quality has a negative effect on user satisfaction. Trust also contributesKeywords : Customer Satisfaction, Customer Trust, Perceived Value, Service Quality
Neuromarketing Study: The Effect of Jingle on Consumer Behavior Fauzi, Hilman; Rizqullah, Rafif; Ariyanti, Maya; Hadyningtyas, Ivy Anindhita
ASEAN Marketing Journal Vol. 14, No. 2
Publisher : UI Scholars Hub

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Abstract

Manuscript type: Research Article Research Aims: This research investigates the impact of a jingle associated with a top-brand product on consumer behavior, as assessed through short-term memory activity in the brain. Design/methodology/approach: Data were collected from six participants, three men and three women aged 19-24. The Contec KT88-1016 Digital 16-Channel EEG machine and the Mapping System device were used to retrieve the data. The channel selection was employed to identify the optimal channel based on L2-norm energy calculations performed on the EEG channels within the short-term memory area. Research Findings: The frontal area exhibited higher energy levels than other areas, with the highest point observed in channel F4. A jingle in a product was found to stimulate short-term memory, influencing consumer behaviour. This influence was evidenced by the representation of channel energy in the EEG, showing a higher value compared to the average energy value in general. Theoretical Contribution/Originality: This study successfully demonstrated that EEG signals stimulated by jingles could assess consumer behaviour responses when provided with auditory incentives. The findings are explicitly linked to activating the brain's short-term memory area. Practitioner/Policy Implication: Brands with top brand categories have higher signal energy than non-top brands. Research limitation/Implications: Only limited to the data collection process carried out by environmental engineering, which is made closer to the actual situation.
The Influence of Service Quality, Product Price, Corporate Image of Telkomsel Mobile Customer Loyalty Company Kurniawan, Dede; Ariyanti, Maya; Hidayah, Riski Taufik
International Journal of Entrepreneurship and Business  Management Vol. 4 No. 2 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v4i2.1642

Abstract

Purpose – The purpose of this study is to find out how the influence of corporate image, service quality, product price and customer satisfaction on Customer Loyalty.The object used in this study is Telkomsel customers in the work area of the Telkomsel Karawang Branch.Methodology/approach – The method used for sampling is probability sampling. The number of samples was determined using a statistical approach, using the Slovin formula. The collection of sample data will be obtained through the distribution of questionnaires to Telkomsel customers. And the research method used is a quantitative abbreviation with the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique Findings – It was found that from ten hypothesis testing showed that nine hypotheses were accepted in this study and one hypothesis was rejected. . Product prices have a significant effect on customer satisfaction. Prices that are considered commensurate with the benefits increase customer satisfaction but Product price has no significant effect on customer loyalty.  
Co-Authors Adhi Prasetio Adhi Prasetyo, Adhi Ahmad Darajat Basallama Aina, Rizqi Amri, Gatot Anak Agung Gede Sugianthara Anna Tsamarah Yudiawati Astri Ghina Candiwan Christalia, Windy Davin, Hans Dede Kurniawan Dedi Iskamto Denta Rahmadani Dewi Purwati Dewi, Fianti Krisna Dezila, Raissa Dian Pertiwi Wulandari Dwi Fitrizal Salim Elly Suryani Elwitrisnasafitri, Virghina Dhia Eva Nurazizah Eva Nurhazizah Fadhilla, Muhammad Iqbal Farida, Ajeng Luthiyatul Fauzi, Adryan Fitra Ayu Larasati Gadang Ramantoko Gioliano Putra Goenandar, Billy Hadyningtyas, Ivy Anindhita Hanifah Aprillia, Wahyuning Helni Mutiarsih Jumhur Heppy Millanyani Heris, Faradisya Hilman Fauzi, Hilman Ilham Majid Rabbani Ilma Aliya Sahal Januar, Rifat Kharisma, Mita Lili Adi Wibowo Lira Parahita Agni Putri Lubis, Reza Armanda Mahayasa, I Made Prasetya Wiguna Majid Rabbani, Ilham Mardotillah, Aini Restu Maria Apsari Sugiat Mita Kharisma Muhammad Saiful Arifin Nadia Putri Karenina Nafila, Tasya Navira Wirvani Nia Handayani Nur Lela sari Nurohman, Choirudin Alza Nurul Hafizah Pramono, Indro Pratiwi, Daulika Putri Fariska Sugestie Putri, Amelia Putri, Kartika Aulia Rachman, Mochamad Arif Rachmat Ramadhani, Muh. Rahmadani, Denta Raissa Dezila Ratih Hendayani Refi Rifaldi Windya Giri Reza Armanda Lubis Reza Azkia Rahmi Ricky Agusiady Rifki Hariadi, Maghfira Rinarika, Dewi Riski Taufik Hidayah Rizka Utami, Fany Rizqullah, Rafif Rudy Hermanto, Muchamad Ruli Kuniawati, Novia Safii, Ahmad Saleh, Rusdi Sari, Marisa Puspita Setiana, Gege Arum Siska P Yudowati Soeparwoto Dharmoputra Sri Widiyanesti Sunu Puguh Hayu Triono Taufik Hidayah, Riski Tazkia, Yumna Tiara Salsabila Fasya Trinadisha, Thalia Sabina Tyas Pawitra, Mohammad Veronita, Rika Vyanna Zuleika Wahyudi Wahyuningtyastuti, Indrajati Wibowo, Dimas Kartiko Yunanto, Wahyu Yusza Reditya Murti Zaenal Aripin Zahra Aqilla Putri Chandra Zahra Rahmi Hanifah Zaki Chandra Negara