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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT KACANEGARA Jurnal Pengabdian pada Masyarakat Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Procuratio : Jurnal Ilmiah Manajemen Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Pembangunan Nagari Dharma Raflesia : Jurnal Ilmiah Pengembangan dan Penerapan IPTEKS Jurnal Menara Medika jurnal abdimas saintika Jurnal Pengabdian Pada Masyarakat Indonesia (JPPMI) Jurnal Pengabdian Masyarakat Bhinneka Jurnal Pengabdian Masyarakat Bangsa JURNAL PENGABDIAN MASYARAKAT AKADEMISI Edukasi Masyarakat Sehat Sejahtera (EMaSS) JUKEJ: Jurnal Kesehatan Jompa Jurnal Pengabdian Kesehatan Masyarakat Mulawarman Jurnal Pengabdian Sosial Ardhi: Jurnal Pengabdian dalam Negri Holistik Jurnal Kesehatan Jurnal Vokasi Keperawatan (JVK) Jurnal Pengabdian Masyarakat Mentari Jurnal Pengabdian Cendikia Nusantara
Intan Kamala Aisyiah
Universitas Baiturrahmah
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Determinasi Faktor yang Mempengaruhi Perilaku Pasien dalam Penggunaan Sistem Pendaftaran Online Berdasarkan Model UTAUT Adhyka, Nurmaines; Rahmaddian, Tosi; Aisyiah, Intan Kamala; Hanum, Novia Zulfa; Azzahra, Muthia
Jurnal Pembangunan Nagari Vol 10 No 2 (2025)
Publisher : Badan Penelitian and Pengembangan (Balitbang), Padang, West Sumatra, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30559/jpn.v10i2.739

Abstract

Online registration services, which are designed to enhance accessibility and efficiency, remain underutilized in one Type C hospital in Padang. This study aims to analyze the factors influencing patient behavior in using the online registration system based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A quantitative cross-sectional design was employed involving 98 respondents selected through simple random sampling. The variables examined included performance expectancy, effort expectancy, social influence, facilitating conditions, demographic factors, and prior experience. Data were analyzed using chi-square tests and multiple logistic regression. The findings show that 55.1% of respondents had not optimally used the online registration system. Several factors were significantly associated with usage behavior, including age, gender, performance expectancy, effort expectancy, social influence, facilitating conditions, and experience (all p < 0.01). Multivariate analysis indicated that effort expectancy was the most dominant factor influencing patient behavior (OR ≈ 28). These results highlight that perceived ease of use is the key determinant of patients’ adoption of digital services. It is concluded that enhancing patients’ digital literacy, simplifying the application interface, and strengthening supporting facilities are critical strategies to improve the utilization of onlineregistration systems in hospitals.
Co-Authors Adhyka, Nurmanines Afifah Ramadhani Aldo, Novian Amrizal Arief Amrizal Arief Anggraini, Windi Awani, Syifa Cholifah Azzahra, Muthia Bun Yurizali Dini Safitri Erwin S Neolaka Febrian, Wenny Desty Gioffary, Ryian Gusyulianti, Elen Hatini, Mulia Himendra, Ghazi Pratama Ida Ayu Putu Sri Widnyani Ida Rahmah Burhan irwadi Irwadi Irwadi Jurdan Martin Siahaan Kholisa, Tazkya Maharani, Nazura Afikha Michael J. H. Louk Mindayani, Sri Mindayani, Sri Muhammad Hanif Muhammad Rizki Saputra Novia Zulfa Hanum Nurmaines Adhyka, Nurmaines Nurnainah, Nurnainah Permata, Nola Zoni Piscesha, Lathifah Aini Pratiwi, Sindy Setia Putra, Refaldo Rahmaddian, Tosi Rahmanita Yusman Rahmawati, Israa Rahmawati, Lusi Rani, Ica Efendi Sandra Ratni Prima Lita Rika Amran Rukiyanto Rukiyanto, Rukiyanto Safutri, Shinta Okvianti Sari, Yulita Fitria Sofina, Nila Suneva Basri Basri Syahra, Syahra Tasya, Aulia Dwina TEGUH ARIFIANTO, TEGUH Wulan Anggestia Wulandani, Yolanda Putri yudabbirul arif Yulianita Yulianita Yulianita, Yulianita Yulita, Rena Yurizali, Bun Yurmanelis, Yurmanelis