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All Journal Jurnal Teknologi Dan Industri Pangan Prosiding Semnastek Industria: Jurnal Teknologi dan Manajemen Agroindustri JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Journal on Education Jurnal INTECH Teknik Industri Universitas Serang Raya JIEMS (Journal of Industrial Engineering and Management Systems) YUME : Journal of Management Aptisi Transactions on Technopreneurship (ATT) Jurnal Teknologi Journal of Business and Applied Management Jurnal Pendidikan dan Kewirausahaan Jurnal Bisnis dan Kewirausahaan (Journal of Business and Entrepreneurship) Infotech: Journal of Technology Information Journal of Industrial Engineering and Operation Management (JIEOM) Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Journal of Industrial and Engineering System Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Pengabdian dan Kewirausahaan Jurnal Administrasi Kantor Jurnal Sistim Informasi dan Teknologi Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK) Digismantech (Jurnal Program Studi Bisnis Digital)
Glisina Dwinoor Rembulan
Universitas Bunda Mulia
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ANALISIS KESEHATAN DAN KESELAMATAN KERJA DENGAN METODE HIRARC, JSA DAN SWIFT DI PERUSAHAAN KERUPUK UD. XYZ Gabriella Amanta Chrisya; Glisina Dwinoor Rembulan
Journal of Industrial Engineering and Operation Management (JIEOM) Vol 6, No 1 (2023)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jieom.v6i1.10749

Abstract

Penelitian ini bertujuan untuk meningkatkan kesehatan dan keselamatan kerja untuk para pekerja, sehingga adanya jaminan keselamatan yang diberikan perusahaan kepada setiap pekerja. Metode yang digunakan dalam penelitian ini adalah HIRARC (hazard identification risk assessment and risk control), Metode JSA (Structured What If Technique) dan Metode SWIFT (Structured  What  If Technique). Hasil penelitian menunjukan bahwa pada metode HIRARC terdapat 5 dari 8 pekerjaan yang memiliki risk level high, untuk metode JSA terdapat 3 risk level high dan metode SWIFT yang memiliki 3 prioritas utama. Berdasarkan hasil penelitian, metode JSA merupakan metode yang terbaik di antara metode HIRARC dan SWIFT, dikarenakan adanya penilaian potensi pekerjaan untuk mengetahui tingkat risiko pada setiap pekerjaan dan menjabarkan tahap-tahap pengerjaan secara detail.Kata Kunci:  HIRARC, JSA, SWIFT
OPTIMALISASI PEMANFAATAN PLATFORM DIGITAL DALAM UPAYA PENINGKATAN PENJUALAN PRODUK UMKM (STUDI KASUS DESA CIBOGO) Sony Hartono; Riani Budiarsih; Glisina Dwinoor Rembulan
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 4 No. 2 (2023): Mei
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v4i2.4410

Abstract

The use of digital platforms as a marketing tool is currently not being utilized optimally by MSME actors. This study aims to see how efforts are made to optimize digital platforms in order to expand the marketing of MSME products. This research uses a qualitative approach with a case study method in Cibogo Village, Cisauk District, Tangerang Regency. The results of this study indicate that in general the utilization of digital platforms is not optimal. The intensity of using digital platforms varies in the categories of pre-adoption, beginner and advanced MSME actors. Determining a digital platform that suits the type of business and market segment characteristics is crucial to starting digital marketing. Management of good customer feedback, consistent and regular updating of content or product showcases shows that the business is still active and convinces customers to make transactions. In addition, most MSMEs have not optimized all the features available on digital platforms. Therefore, it is necessary to carry out more intensive training and assistance related to digital marketing literacy adapted to the characteristics of the Cibogo Village MSME actors.
DIGITAL TRANSFORMATION AND THE CUSTOMER EXPERIENCE: ENHANCING ENGAGEMENT AND LOYALTY Antonius Felix; Glisina Dwinoor Rembulan
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 4 No. 03 (2023): September
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v4i03.6195

Abstract

This study aims to identify the most basic things in digital transformation, namely what are the factors that can improve customer experience, enhancing engagement and customer loyalty. In an effort to offer in-depth insights on this topic, this research seeks to provide direction for companies focusing on important factors in leveraging digital transformation to create a better customer experience, which in turn will increase their engagement and loyalty. To achieve this goal, this research uses a qualitative approach and case studies from existing literature with the aim of knowing what factors in digital business transformation affect customer experience in order to increase engagement and customer loyalty. This study uses purposive sampling by deep interviewing 11 active consumers from the e-commerce platform under study. Factors such as ease of use, product quality, loyalty programs, exclusive offers, responsive customer support, and special incentives and rewards are key to creating a positive experience, increasing customer engagement and strengthening their loyalty. By understanding and managing these factors, companies can create strong customer relationships, improve customer retention and increase overall business growth.
Analysis of Key Factors for Improved Customer Experience, Engagement, and Loyalty in the E-Commerce Industry in Indonesia Antonius Felix; Glisina Dwinoor Rembulan
Aptisi Transactions On Technopreneurship (ATT) Vol 5 No 2sp (2023): Special Issue: Support Technopreneurship in the Medical
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v5i2sp.350

Abstract

In Indonesia's rapidly growing e-commerce industry, customer experience, engagement, and loyalty are pivotal variables for business success and sustainability. By addressing gaps in understanding these critical factors to enhance positive customer experiences, optimize engagement levels, and fortify customer loyalty. This research aims to identify key factors influencing customer experience, engagement, and loyalty in Indonesia's e-commerce industry, hence resulting in practical implementation recommendations for companies interested in developing an e-commerce platform or as a reference for future research. This study employs an explanatory qualitative approach to explore the intricate relationship between customer experience, engagement, and loyalty in the dynamic landscape of the e-commerce industry. Data is gathered from five prominent e-commerce platforms in Indonesia. The qualitative analysis delves into the narratives of these respondents, uncovering rich insights into their perceptions. Recommendations to bridge these gaps include implementing live chat with sellers, elevating personalized content and recommendations, prioritizing responsiveness and page loading speed, emphasizing security in online shopping, and amplifying personalized content and recommendations during customer engagement. Adopting these strategies, e-commerce companies can deliver more gratifying customer experiences, elevate engagement, and strengthen loyalty, thus establishing a competitive advantage in this dynamic market and fostering sustainable business growth. The research identifies factors impacting customer experience, engagement, and loyalty in e-commerce. Key factors for a positive experience include discounts, product quality, user interface, and customer support. Addressing gaps between factors and expectations can enhance satisfaction and loyalty. Recommendations include live chat, personalization, speed, security, and content improvement for a competitive advantage and sustainable growth. The recommendations for future research include conducting a comparative analysis, undertaking a longitudinal study, testing implementation strategies, and measuring long-term loyalty effects.
Evaluation and Improvement of E-Grocery Mobile Application User Interface Design Using Usability Testing and Human Centered Design Approach Glisina Dwinoor Rembulan; Pas Mahyu Akhirianto; Dedit Priyono; Dendy K. Pramudito; Dedy Irwan
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.282

Abstract

This study aims to determine the usability value of the e-grocery application interface design before and after repairs are carried out and provide recommendations for interface improvement designs using the Human-Centered Design (HCD) approach. The usability testing method and the system usability scale questionnaire are used to evaluate usability. The usability evaluation and design improvements to the e-grocery application have increased the effectiveness value of lower than 20% and an efficiency value of lower than 30%, with the task processing time needed by respondents being faster and improved by more than 900 seconds. And the value of satisfaction with the SUS score for the improvement design evaluation has increased, with a score difference of 30 points from the SUS score for evaluating e-grocery applications.
PENYULUHAN PENTINGNYA PEMASARAN DIGITAL PADA KELOMPOK PENJUAL BUNGA DI RAWA BELONG Michael Christian; Ronald Maraden Parlindungan Silalahi; Glisina Dwinoor Rembulan; Liem Bambang Sugiyanto
Jurnal Abdimas Ilmiah Citra Bakti Vol. 4 No. 4 (2023)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jailcb.v4i4.2278

Abstract

Dampak perlunya untuk mengadopsi teknologi bagi suatu usaha tidak hanya akan dirasakan dalam jangka waktu dekat, tapi juga sampai pada jangka panjang. Terlebih lagi ketika pandemi COVID-19 melanda Indonesia dimana membuat hampir semua bentuk usaha mengalami keterbatasan ruang gerak dalam melakukan pemasaran maupun penjualan. Hasil analisis situasi inilah yang diangkat oleh tim Pengabdian kepada Masyarakat (PkM) melalui pengabdian kepada masyarakat pada 31 Agustus 2023 pada penjual bunga di Rawa Belong Jakarta. Metode yang dilakukan pada kegiatan ini adalah penyuluhan. Para peserta sebagai mitra kegiatan merasakan kegiatan ini memberikan manfaat yang baik kepada peserta dalam hal pemasaran digital. Respon lainnya yang dirasakan peserta yaitu kesesuaian kegiatan dengan masalah yang dihadapi mitra. Selain itu, kejelasan materi yang diberikan dan adanya keterlibatan peserta pada kegiatan meruapan manfaat-manfaat berikutnya yang dirasakan peserta. Berdasarkan umpan balik, hasil kegiatan ini menjukkan hasil yang memuaskan dimana peserta menyatakan kesetujuannya terhadap kebermanfaatan kegiatan atas masalah mitra, kesesuaian materi, kejelasan penyampaian materi, dan keterlibatan peserta dalam kegiatan. Hal ini juga sejalan dengan sasaran kegiatan yaitu menyelesaikan masalah yang dihadapi masyarakat dengan memanfaatkan keahlian sivitas akademik yang relevan, penerapan teknologi tepat guna, terjadinya perubahan sikap, pengetahuan, dan keterampilan pada masyarakat sesuai dengan sasaran program, dan dimanfaatkannya Ilmu Pengetahuan dan Teknologi (IPTEK) di masyarakat secara berkelanjutan.
Penerapan Metode CPM dan PERT Pada Proyek Konstruksi Gereja Kemah Tabernake PIK 2 Jakarta Utara Glisina Dwinoor Rembulan; Sun Yuhao
JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Vol. 7 No. 2 (2023): EDISI NOVEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jime.v7i2.9648

Abstract

PT. TCI is a company operating in the construction sector which handles the construction of several projects, one of which is the Tabernacle Church project. In carrying out the project work, several factors/problems arose, resulting in an extension of the project foundation construction stage and increasing the project period and costs. The use of the CPM and PERT methods for implementing the foundation construction of the GKT project using the planned and actual schedules has been able to optimize the work, namely 123 days using the planned schedule and 150 days using the actual schedule. These results have found the critical path, so that by applying the CPM and PERT methods in this project, an estimated schedule can be obtained to speed up the project. The cost difference using the CPM, PERT and CPM-PERT methods for the planned schedule is IDR 304,000,000 (Three Hundred and Four Million Rupiah) , Rp. 264,000,000 (Two Hundred and Sixty Four Million Rupiah) and Rp. 264,000,000 (Two Hundred and Sixty Four Million Rupiah). The difference in costs using the CPM, PERT, CPM-PERT method for the actual schedule is IDR 344,000,000 (Three Hundred Forty Four Million Rupiah), IDR 304,000,000 (Three Hundred Forty Four Million Rupiah) and IDR 304,000,000 (Three Hundred Forty Four Million Rupiah). These costs will be the contractor's profit.
ANALISIS SENSITIVITAS PENURUNAN WAKTU PRODUKSI UNTUK MEMAKSIMALKAN PRODUK JADI SEKTOR KONSTRUKSI DENGAN MEMPERTIMBANGKAN KESEIMBANGAN LINTASAN Rembulan, Glisina
Journal of Industrial and Engineering System Vol. 2 No. 2 (2021): Desember 2021
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/7z29at07

Abstract

In simple terms, optimal allocation of resources will undoubtedly increase production efficiency, which in turn will increase the company's profit. The track balance (Assembly Line Balancing/ALB) aims to distribute the workload among work stations. The object of this research is the balance of the production line and workload in the girder production process. This study emphasizes the sensitivity analysis on reducing working time. Sensitivity analysis was conducted to evaluate the parameters that affect operational flexibility and productivity levels. The decrease in processing time on the largest work element will affect the increase in output. In this case, the processing time on the work element waiting for dry cast will be reduced by 10 minutes in each scenario. In the 8th scenario, the processing time of the working elements waiting for the dry cast is 80 minutes. In other words, the resulting output is 6 units, while idle time drops to 150 minutes. This study recommends reducing the processing time of working elements waiting for dry cast to be 80 minutes.
Pengembangan Bisnis Totebag sebagai Alternatif Usaha untuk Mengurangi Limbah Plastik Florencia, Livia Evangelina; Princella, Angellia; Anjelina, Melisa; Barus, Reiko Misha; Darmawan, Veren; Rembulan, Glisina Dwinoor
Jurnal Pengabdian dan Kewirausahaan Vol 8, No 1 (2024): Jurnal Pengabdian dan Kewirausahaan
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jpk.v8i1.5308

Abstract

Plastic waste is a difficult material to recycle, thus posing a threat to the environment. TotenewBag (TnB) aims to create a clean environment free from rampant plastic waste, particularly evident in plastic bags that are highly resistant to decomposition. TnB also has a mission to generate new employment opportunities, foster the creativity of today's youth, and instill pride in their creative endeavors. With this innovation, it is hoped that the use of tote bags will become a positive step for both women and men. Considering the versatile functionality of tote bags, they can serve as eco-friendly shopping bags, replacing the need for plastic bags during shopping. Through this innovation, TnB aspires to reduce the prevalence of plastic bag usage in Indonesia.
FAKTOR-FAKTOR YANG MEMENGARUHI GETOK TULAR PADA USAHA RESTORAN WARALABA DI JAKARTA Rembulan, Glisina Dwinoor
Jurnal Pengabdian dan Kewirausahaan Vol 2, No 1 (2018): Jurnal Pengabdian dan Kewirausahaan
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jpk.v2i1.1130

Abstract

In 2017 the number of franchise turnover in Indonesia reached 200 trillion rupiah with a composition of 65% contributed by foreign franchises and 35% came from local franchises. The food and beverage industry sector also contributes 80 percent of the total franchise turnover in Indonesia. Based on data from the Ministry of Tourism of Indonesia, restaurant businesses with medium and large scale increased in number even though based on the percentage of growth slowed down. From 2008-2011 the restaurant business experienced an increase of 600 units of restaurants. This explains that restaurant businesses, especially food and beverages, have a high appeal to people's consumption choices. Various factors of attraction and weakness of a franchise restaurant is not uncommon to be a discussion and recommendation of the community either directly or online media. This study aims to measure whether influenza is influenced by the quality of food, the quality of restaurant officers, and the appearance of the restaurant. This study used multiple regression and SPSS 24 to analyze the data. The result of this research explains that partially word of mouth is not influenced by the quality of food, the quality of the restaurant officer, and the appearance of the restaurant. Simultaneously, these factors have an effect on the word of mouth. The use and socialization of the voting system and comments on the factors in this study can help the restaurant franchise business in the formation and dissemination of public spirits. Keywords: Restaurant, franchise, word of mouth 
Co-Authors Abu Muna Almaududi Ausat Alfina, Kartika Nur Andrew Ruslie Andrew Ruslie Anja Meryandini Anjelina, Melisa Antonius Felix Barus, Reiko Misha Christian, Michael Christin, Lelly Christy, Lavina Darmawan, Tedi Darmawan, Veren Dedit Priyono Dedy Irwan Dendy K. Pramudito Desribeth Palullungan Dicky Andreas Egi Rodlia Fitri Eko Sulistyo Emy Yunita Rahma Pratiwi, Emy Yunita Rahma Fensi, Fabianus Filscha Nurprihatin Florencia, Livia Evangelina Gabriella Amanta Chrisya Gamar Al Haddar Giovandri Septorino Giovandri Septorino Hendy Tannady Henilia Yulita Hu Limei Japri, Evan Pratama Jordy Jordy Jordy Jordy Julius Sutrisno Julliete Angel Luin Krisna, Ferry Luin, Julliete Angel Martadina, Cindy Megawati, Yenli Nicholas, Nicholas Nurprihatin, Filscha Pangaribuan, Christian Haposan Pas Mahyu Akhirianto Princella, Angellia Qurthuby, Muhammad Rafie Djajasoepena Rama Adi Saputra Sunadynatha Rama Adi Saputra Sunadynatha Ratih Kusumastuti Regina, Tasya Riani Budiarsih Riki Antonius Rowena, Janny Rumawan, Ruth Elisa Septiawan Maratama Septorino, Giovandri Shen, Elza Jiuni Shen, Elza Jiuni Silalahi, Ronald Maraden Parlindungan Siti Yasmina Zubaedah Sony Hartono Sudadi Sudirga, Rudy Santosa Sugiyanto, Liem Bambang Sumakud, Christovel Ridgel Ronaldo Sun Yuhao Susilo, Sophia Reni Susilo, Sophia Reni Tannia, Tannia Tannia, Tannia Tanti Widia Nurdiani Titi Candra Sunarti Tony Wijaya Tony Wijaya Vri Julianto Vri Julianto Wilujeng, Fuji Rahayu Wilujeng, Fuji Rahayu Yosua Budi Kurniawan Yurisca, Devi Yustinus Yuniarto