Garuda - Garba Rujukan Digital

E-Service Quality: an Empirical Study of The Halo Application at Aisyiyah Hospital Bojonegoro Daffa, Ahmad Sultan; Kumalasari, Ana; Rupiarsieh, Rupiarsieh
Publik : (Jurnal Ilmu Administrasi) Vol 13, No 2 (2024): December 2024
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.13.2.172-184.2024

Providing adequate facilities to prioritize patient needs to obtain optimal health services, the Halo RSA application appears as a big step. The author sees empowerment in the side of health services through this digitalization steps provided to improve the performance of Aisyiyah hospital services, realize excellent service, and increase patient satisfaction. Improvement in service quality is given based on the less than optimal conventional services received by patients. With this application, the aim is to reduce public stigma towards health services which in fact take too long, are messy and even less responsive. However, despite the sophistication offered through digital service applications, problems are often still found in their application. Where, when patients or users use the Halo RSA application, there are features that experience bugs or errors, mismatches in registered queue numbers, and inpatient room registration. This research uses a qualitative type with a case study approach on the Halo RSA application. The research theory used by the Delone & McLean IS (D&M IS) Model to see the level of success of the Halo RSA application. Based on the results of research in the field, the Halo RSA application is able to meet standard indicators for each dimension where in its application they influence each other and there is a reciprocal relationship between patient and user satisfaction with Aisyiyah Hospital health services through the various features provided

Dynamic Governance in public service: Case Study on Bojonegoro Traffic Information Center application Afida, Nurul Izzah; Ana Kumalasari; Ida Swasanti; Mohamed Alamin Ibrahim Yosif4
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.13499

The Bojonegoro Traffic Information Center (Bojonegoro TIC) application is an innovative application managed by the Transportation Agency to facilitate the process of providing public information services in the field of traffic. The government is expected to be able to implement dynamic governance, by the times but not ignoring the needs of the community. Focusing on a case study where the Bojonegoro Traffic Information Center application has been launched since 2018 and has undergone three stages of renewal, but the people of Bojonegoro city still do not know the existence of the Bojonegoro Traffic Information Center application in providing public information services. There are still several obstacles such as in 2022 the weakness of CCTV real-time data that cannot function for almost a year, there are still many people who are in remote areas, and also people who are old are not accustomed to using cellphones as a source of public information services, they think that cellphones are only limited to communication tools. This study aims to determine the dynamic governance of service delivery through the Bojonegoro Traffic Information Center application according to Neo & Chen 2007, where there are three dynamic governance capabilities: Thinking Ahead, Thinking Again, and Thinking Across. The results of the study have thought ahead by preparing public services through one service application and creating innovations to bring services closer to the community, but also have thought again by conducting regular evaluations and thinking across borders by adopting thoughts from other regions by implementing directly on the application so that it can support public services to the community.

Achieving Sustainable Development Goals (SDGs) in The Village Through Good Governance: Inclusive Perspective Anggraini, Nita; Kumalasari, Ana; Junadi, Junadi; Rahimjon, Dilbarova Malika
Publik : (Jurnal Ilmu Administrasi) Vol 14, No 1 (2025): June 2025
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.14.1.96-108.2025

This research aims to analyze application of good governance pronciples in supporting the inclusion of people with disabilities in the villages of Bojonegoro Regency to acvhieve the Sustainable Development Goals (SDGs). Even though various social assistance programs have been distributed, there are still gaps in accessibility for people with disabilities in vilages, which indicates a lack of inclusive governance. This research uses a qualitative Approach with a case study method in several villages in Bojonegoro, Which were selected based on the relevance and diversity of regional characteristic. Data wa collected through in depth interviews. Research informants included village heads, village offocials, and people with disabilities. The research results show that the application of good governance principles such as transparency, accountability, and participation in the distribution of social assistance is not optimal, so access for people with disabilities remains low. This research provides is not optimal, so acces for people with disabilities remains low. This research provides practical contributitions that support regional policies to strengthen inclusive governance that supports the achievement of SDGs at the local level.

Understanding classroom participation and identity construction of Indonesian EFL teachers as language teaching assistants in U.S. universities Istighfaroh, Faridatul; Kumalasari, Ana; Septiana, Vita Nugrah; Ubaidillah, M. Faruq; Mustofa, Mutmainnah
Journal on English as a Foreign Language Vol 15 No 2 (2025): Issued in September 2025
Publisher : Universitas Islam Negeri Palangka Raya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23971/jefl.v15i2.9898

Studies on the interplay of teacher identity and classroom participation have contributed significant findings in transnational settings. However, in-depth research on identity construction and classroom participation of Indonesian EFL teachers serving as Indonesian language teaching assistants in U.S. universities remains scant. This study aims to explore the identity construction of Indonesian EFL teachers as they enact their roles as Indonesian language teaching assistants in U.S. universities. The study employed a narrative inquiry, collecting data through semi-structured interviews. Three EFL teachers serving as Indonesian language teaching assistants with Fulbright scholarships for Foreign Language Teaching Assistants (FLTA) participated in this study. Findings reveal that participants were actively engaged in all phases of instruction, including pre-teaching preparation, classroom interaction, and post-teaching reflection. Their collaboration with American supervisors and use of various digital tools demonstrates professional adaptability and commitment to effective language teaching. Additionally, participants constructed and negotiated their identities through daily interactions with students, colleagues, and members of the local community. Language use, cultural participation, and religious/national identity served as key dimensions in this identity construction. While participants maintained their Indonesian and Muslim values, they also embraced certain American cultural norms, illustrating the dynamic interplay between cultural adaptation and identity preservation.

E-Marketing on The Village: Pemanfaatan Facebook dan Whatsapp di Desa Bakulan Kumalasari, Ana; Ardiyansyah, M. Farhan; Wulandari, Maefa; Safitri, Selvia Dwi
Abdimas Galuh Vol 7, No 2 (2025): September 2025
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v7i2.20589

Transformasi digital telah mengubah cara pandang masyarakat sebagai pelaku UMKM dalam menjalankan usahanya. Di zaman yang serba teknologi ini UMKM mau tidak mau harus beradaptasi dengan kebiasaan konsumen yang berubah ke teknologi digital daripada harus bertransaksi secara ofline. Penting untuk mendorong para pelaku usaha agar mulai beradaptasi dengan e-marketing guna meningkatkan daya saing mereka. Program pengabdian masyarakat ini dilaksanakan di Desa Bakulan dengan tujuan untuk mengenalkan dan mengoptimalkan pemanfaatan Facebook serta WhatsApp Bisnis sebagai alat pemasaran digital yang efektif. Program ini dirancang guna meningkatkan literasi digital pelaku usaha lokal dan membekali mereka dengan keterampilan praktis dalam promosi bisnis secara online. Melalui serangkaian sosialisasi kunjungan langsung ke tempat supaya lebih interaktif dan praktik langsung, peserta memperoleh pemahaman tentang cara membuat dan mengelola halaman Facebook serta profil WhatsApp Bisnis untuk meningkatkan keterlibatan pelanggan dan kinerja usaha. Hasil pelaksanaan menunjukkan adanya peningkatan signifikan dalam kemampuan digital peserta, yang diharapkan dapat mendorong pengembangan ekonomi berkelanjutan di lingkungan pedesaan.

Green Empowerment: Strengthening Health Cadres through Family Medicinal Plants in Rural Communities Rahmawati, Devira Eka; Kumalasari, Ana; Kasiami, Sri
MUHARRIK: Jurnal Dakwah dan Sosial Vol. 6 No. 1 (2023): Muharrik: Jurnal Dakwah dan Sosial
Publisher : Fakultas Dakwah Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar

This started with a large number of people in Kenep Village who complained of minor illnesses, plus lack of knowledge and lack of public awareness of health made the problem even more complex. Therefore, this research aims to provide an overview of community empowerment by developing Family Medicinal Plants (TOGA) cadres to improve health in Kenep Village, Balen, and Bojonegoro. This research used a qualitative research method with a descriptive approach. Data collection techniques were carried out using observation, interviews, and documentation. The research focuses on community empowerment theory, which includes principles of equality, participation, sustainability, and self-reliance. The research results show that the development of TOGA cadres increases public knowledge and health awareness. Based on indicators of the ten most common diseases in 2021, 500 suffering from mild illnesses will decrease to 157 in 2022. This indicates a decrease in minor illnesses since the TOGA cadre empowerment program was implemented. Apart from that, the community also succeeded in innovating various processed products from TOGA, which can increase the selling value of the product. So, this community empowerment for TOGA cadres in Kenep Village is going well and beneficial for TOGA cadres, especially in terms of increasing knowledge, health, and welfare.

Media Sosial Sebagai Alat Kampanye Pemilu 2024: Perspektif Pengguna Tiktok Lestari, Vera Dewi; Kumalasari, Ana; Kasiami, Sri
Jurnal Komunikasi Nusantara Vol 6 No 1 (2024)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jkn.v6i1.442

This research aims to explain the utilization of social media by political parties and political actors towards the 2024 elections by using qualitative research methods. In this modern era, social media is starting to be recognized as a political campaign tool. This research explains how political parties and political actors utilize the Tiktok social media platform to build a good image, interact with voters and promote their political messages from the perspective of Tiktok users. By using qualitative data analysis, including observations and social media accounts. This research will provide knowledge about the strategy of utilizing social media as a medium for political campaigning and its impact on Indonesian democracy. The results of this study indicate that Tiktok users' perspectives on the use of social media as a campaign tool for the 2024 elections by political candidates show that they agree and feel effective. Tiktok users who are also voters also recommend several types of social media platforms that are also considered effective as campaign media for the 2024 Election, namely Instagram, Twitter and Facebook. Abstrak Penelitian ini bertujuan untuk menjelaskan pemanfaatan media sosial oleh partai politik dan aktor politik menuju Pemilu 2024 dengan menggunakan metode penelitian kualitatif. Di zaman yang serba modern ini, media sosial mulai dikenal sebagai alat kampanye politik. Penelitian ini menjelaskan bagaimana para partai politik dan aktor politik dalam memanfaatkan platform media sosial Tiktok untuk membangun citra baik, berinteraksi dengan pemilih dan mempromosikan pesan politik mereka dalam perspektif pengguna Tiktok. Dengan menggunakan analisis data kualitatif, termasuk observsi dan akun media sosial. Penelitian ini akan memberikan pengetahuan tentang strategi pemanfaatan media sosial sebagai media berkampanye politik serta dampaknya terhadap demokrasi Indonesia. Hasil penelitian ini menunjukkan bahwa perspektif pengguna Tiktok terhadap pemanfaatan media sosial sebagai alat kampanye Pemilu 2024 oleh kandidat politik menunjukkan rasa setuju dan merasa efektif. Pengguna Tiktok yang sekaligus sebagai pemilih juga merekomendasikan beberapa jenis platform media sosial yang juga dirasa efektif sebagai media kampanye Pemilu 2024 yaitu Instagram, Twitter dan Facebook.

Media Sosial Sebagai Alat Kampanye Pemilu 2024: Perspektif Pengguna Tiktok Lestari, Vera Dewi; Kumalasari, Ana; Kasiami, Sri
Jurnal Komunikasi Nusantara Vol 6 No 1 (2024)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jkn.v6i1.442

This research aims to explain the utilization of social media by political parties and political actors towards the 2024 elections by using qualitative research methods. In this modern era, social media is starting to be recognized as a political campaign tool. This research explains how political parties and political actors utilize the Tiktok social media platform to build a good image, interact with voters and promote their political messages from the perspective of Tiktok users. By using qualitative data analysis, including observations and social media accounts. This research will provide knowledge about the strategy of utilizing social media as a medium for political campaigning and its impact on Indonesian democracy. The results of this study indicate that Tiktok users' perspectives on the use of social media as a campaign tool for the 2024 elections by political candidates show that they agree and feel effective. Tiktok users who are also voters also recommend several types of social media platforms that are also considered effective as campaign media for the 2024 Election, namely Instagram, Twitter and Facebook. Abstrak Penelitian ini bertujuan untuk menjelaskan pemanfaatan media sosial oleh partai politik dan aktor politik menuju Pemilu 2024 dengan menggunakan metode penelitian kualitatif. Di zaman yang serba modern ini, media sosial mulai dikenal sebagai alat kampanye politik. Penelitian ini menjelaskan bagaimana para partai politik dan aktor politik dalam memanfaatkan platform media sosial Tiktok untuk membangun citra baik, berinteraksi dengan pemilih dan mempromosikan pesan politik mereka dalam perspektif pengguna Tiktok. Dengan menggunakan analisis data kualitatif, termasuk observsi dan akun media sosial. Penelitian ini akan memberikan pengetahuan tentang strategi pemanfaatan media sosial sebagai media berkampanye politik serta dampaknya terhadap demokrasi Indonesia. Hasil penelitian ini menunjukkan bahwa perspektif pengguna Tiktok terhadap pemanfaatan media sosial sebagai alat kampanye Pemilu 2024 oleh kandidat politik menunjukkan rasa setuju dan merasa efektif. Pengguna Tiktok yang sekaligus sebagai pemilih juga merekomendasikan beberapa jenis platform media sosial yang juga dirasa efektif sebagai media kampanye Pemilu 2024 yaitu Instagram, Twitter dan Facebook.

Strategi Dinas Pendidikan Kabupaten Bojonegoro dalam Pelaksanaan Sekolah Inklusi Dian Nur Afifah; Ana Kumalasari; Musta’ana
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 6 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah (in Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i6.1783

Inclusive education is education that provides opportunities for students with special needs to participate in learning with general students. This research describes the strategy of the Bojonegoro Education Office for implementing inclusive schools. This research uses qualitative research with a case study approach. Data collection techniques include observation, interviews, and documentation. The results of the research show that implementation of inclusive education in Bojonegoro has not run maximally because several problems occur, such as there is still resistance from communities towards children with special needs; there are limited competent special guidance teachers; learning curriculum still same as general students; and easily accessible learning media still less than optimal. However, on the other hand, the strategy of the Education Office in implementing inclusive education in Bojonegoro can be said to be quite good, this can be seen from the readiness of the Education Office to provide facilities needed by students with special needs and the existence of BOS funds helps meet the needs of students with special needs. Apart from that, there is also the ULD Trandiksus program which will be launched by the Ministry through BPPMP, in which case the Education Office will also provide supporting facilities for every inclusive education activity.

Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency: JEL Classification: H41, H83, I38, J14, D63, K38 Prasetyawati, Putri Indah; Kumalasari, Ana; Musta'ana, Musta'ana
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.826

This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.

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