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All Journal Komunikator Journal on English as a Foreign Language (JEFL) Jurnal Administrasi Publik : Public Administration Journal Publik (Jurnal Ilmu Administrasi) JWP (Jurnal Wacana Politik) JMM (Jurnal Masyarakat Mandiri) MUHARRIK: JURNAL DAKWAH DAN SOSIAL Journal of Education, Humaniora and Social Sciences (JEHSS) Journal of Social Politics and Governance (JSPG) Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Kebijakan: Jurnal Ilmu Administrasi Jurnal Pendidikan Bahasa Inggris Proficiency Daengku: Journal of Humanities and Social Sciences Innovation Journal of Governance and Administrative Reform Journal of Law, Poliitic and Humanities Journal of Management and Administration Provision Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal JIAN (Jurnal Ilmiah Administrasi Negara)
Ana Kumalasari
Universitas Bojonegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Digital Inclusion and The Challenges of Accessing G2C Public Services for The Elderly: A Case Study In Bojonegoro Regency Istiqomah, Putri Ana; Kumalasari, Ana; Kasiami, Sri
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3008

Abstract

This article aims to advance the development of increasingly sophisticated household appliances and digital technology, which are currently trending. However, a group that has been left behind in this modern era remains, namely, older people. Its novelty is that it provides a practical contribution to the Bojonegoro district government so that digital public services are not discriminatory towards older people. The purpose of this article is to gain a deeper understanding of the digital inclusion in public services for citizens (G2C) and the access challenges faced by all older adults in Bojonegoro Regency. The conceptual framework used in this article consists of digital inclusion, G2C public services, the digital divide, and elderly inclusion. This research employs a qualitative approach, utilizing a case study method. The data collection techniques described in this article were conducted through interviews and document analysis. Meanwhile, the data analysis technique used software, namely N'vivoNVivo, to process qualitative research data. The study's results show that internal and external factors act as barriers to older people's access to digital public services in Bojonegoro Regency. The internal factor is the lack of motivation among older people to learn new digital technologies, while the external factor is the lack of elderly-friendly digital technology services. The development of digital technology, especially government-provided digital public services, must overcome the digital divide across all communities in Bojonegoro Regency—practical recommendations for equitable government infrastructure and flexible service approaches.
BOOSTING HUMAN CAPITAL: TRANSFORMING BOJONEGORO’S HUMAN RESOURSE CAPACITY THROUGH K3 CERTIFICATION AND BNSP COMPETENCY Pratama, Arya Raditya; Kumalasari, Ana; Rupiarsieh, Rupiarsieh
Journal of Social Politics and Governance (JSPG) Vol. 8 No. 1 (2026): Journal of Social Politics and Governance (June) : In Progress
Publisher : Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/yqbp6v20

Abstract

This study aims to analyse the impact of Occupational Health and Safety (OHS) training and certification on improving human resource capacity in Bojonegoro Regency. The main issue is the suboptimal utilisation of OHS training programmes in improving the competence and productivity of participants from the Department of Industry and Labour. The research is based on human capital theory, the Kirkpatrick evaluation model, and the ADKAR change model, which integrate a holistic approach to human resource development. The research method used an explanatory quantitative approach with primary data collection through questionnaires that had been tested for validity and reliability on 114 training participants using purposive sampling techniques, then analysed using descriptive analysis and simple linear regression with SPSS application. The results showed that most participants experienced a significant increase in knowledge, skills, attitudes, and motivation to apply OSH principles in the workplace. The validity, reliability, normality, and simple linear regression tests proved the effect of training on human resource capacity. The research recommendations emphasise that OSH training and certification are investment strategies that need to be continuously improved through sustainable curriculum development, sustainable evaluation mechanisms, and institutional support to ensure the transfer of knowledge to practice in the field.
BUREAUCRATIC REFORM IN ACHIEVING INTEGRITY ZONE: CASE STUDY AT THE TRANSPORTATION AGENCY OF BOJONEGORO REGENCY Yuliyanti, Risma; Kumalasari, Ana; Rupiarsieh, Rupiarsieh
Journal of Social Politics and Governance (JSPG) Vol. 8 No. 1 (2026): Journal of Social Politics and Governance (June) : In Progress
Publisher : Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/wm0v9m40

Abstract

This study aims to explore how bureaucratic reform has achieved integrity zones in the Bojonegoro Regency Transportation Agency. This study highlights the achievements and titles earned by the Bojonegoro District Transportation Agency as a Corruption-Free Zone. The research approach used is a descriptive qualitative case study. This study employs data collection methods that include interviews, documentation, and observation. Data analysis techniques use NVivo 12 Pro software. The primary concept employed in this study is the concept of bureaucratic reform in the development of integrity zones, as outlined in PERMENPAN-RB No. 90 of 2021 and Kolthoff's Public Integrity theory. The findings show that bureaucratic reform at the Bojonegoro district transportation agency has been progressing well, with the commitment of leaders and employees, as evidenced by employees' performance in maintaining the title of a corruption-free region. Challenges arise from service users' resistance, low understanding of service users regarding the complaint mechanism, and a failure to uphold the value of honesty among technical staff in the vehicle inspection service unit. This study recommends strengthening integrity values for all employees, optimizing the dissemination of service applications and complaint systems to the public, and increasing supervision to ensure the sustainability of the Integrity Zone.
Measuring E-Service Quality through Village SIAP Application: The Success Key of Public Information Services in Bojonegoro Zirly Ika Putri; Ana Kumalasari; Musta’ana; Yunes Mohammed Muthanna Al-Murisi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 3 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i3.6685

Abstract

The Village SIAP application designed to support public services at the village level still faces problems that are not optimal due to incomplete and inaccurate data. This study aims to determine the success of implementing the Village SIAP application by assessing the quality of electronic services using the D&M Model. In this edition, information, systems, and services become three dimensions to determine the quality of IS services, namely Information Quality (INFQ), System Quality (SYSQ), and Service Quality (SERQ). The type of research used is descriptive qualitative research. This study involved in-depth interviews with government officials and residents to obtain a comprehensive understanding of the use of the application. Data collection was carried out through observation, interviews, and documentation. The study shows that the Village SIAP application is generally effective in providing budget transparency through accurate and complete budget and realization features, although improvements are still needed in the details and relevance of information, especially in the village planning menu which is considered too general. These findings highlight the advantages and disadvantages of the application while providing recommendations to improve the quality of electronic services. The results of the study are expected to provide practical recommendations that can be applied to improve the quality of service effectiveness of application use in Bojonegoro Regency.
Agile Governance for Achieving Corruption-Free Areas: Case Study on Digital-Based Services at Padangan Hospital Melvi Noviza; Ana Kumalasari; Cahya Lukito; Husny Gibreel Musa Saleh
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 4 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i4.6761

Abstract

The increase in corruption cases in the health sector not only disrupts the effectiveness of national health programs but also threatens the continuity and quality of healthcare services for the community. Good and rapid governance is needed, namely Agile Governance. The objective of this research is to provide strategic recommendations for the development of a more effective and efficient governance system in the hospital environment, as well as to enhance public trust in the healthcare services provided. This research is motivated by the importance of digital-based healthcare services in enhancing efficiency and transparency in the public sector, as well as reducing the potential for deviations and corruption. RSUD Padangan has received recognition for its implementation of risk management and cultural competence, making it a model hospital in the application of digital-based services. The method used in this research is qualitative with a case study approach according to Creswell (2015). Data collection was conducted using primary and secondary data. The main focus of this research is to analyze how the implementation of agile governance can enhance transparency and accountability in public services, as well as reduce the potential for corruption in the health sector. The research results show that the implementation of agile governance principles by RSUD Padangan successfully increased patient satisfaction and strengthened public trust in healthcare services. The implementation of digital services, cooperation with local government, and readiness to face emergency situations are key to achieving a corruption-free region status.
Patient Satisfaction of BPJS Users In Inpatients At Aisyiyah Bojonegoro Hospital Kasari, Melinda Husni; Kumalasari, Ana; Rahimjon, Dilbarova Malika
JIAN (Jurnal Ilmiah Administrasi Negara) Vol. 10 No. 1 (2026): February 2026
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/jian.v10i1.1825

Abstract

This study aims to measure the level of satisfaction of BPJS Kesehatan patients using inpatient services at Aisyiyah Bojonegoro Hospital. The type of research employed is descriptive, with a quantitative approach, and utilizes a questionnaire as the primary instrument to measure patient satisfaction levels among 278 respondents. The research instrument is based on nine elements outlined in Permen PAN-RB No. 14 of 2017. The data analysis techniques used are the Community Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The results of the study indicate that the CSI score falls into the “Good” category with a score of 81.96. However, the IPA analysis identified several service elements in Quadrant I (high priority for improvement), such as requirements, systems, mechanisms, and procedures; service time; staff behavior; facilities and infrastructure; complaint handling; and suggestions and feedback. Other elements, like staff competence, were in Quadrant II (to be maintained). Meanwhile, elements such as costs or fees were in Quadrant III (low priority). Additionally, elements such as product specifications for the type of service provided were in Quadrant IV (excessive). This study recommends that the hospital conduct ongoing evaluations and improvements based on the complaints raised by respondents. If improvements are implemented, this will enhance patient satisfaction, particularly among BPJS Health patients, in inpatient services overall.
MEMBUKA CAKRAWALA DUNIA: SOSIALISASI BEASISWA LUAR NEGERI PADA PERGURUAN TINGGI DI KAMPUNG INGGRIS PARE Istighfaroh, Faridatul; Kumalasari, Ana; Nafisadzawi FN, Azza; Nurizzakiya, Ervina Layli
JMM (Jurnal Masyarakat Mandiri) Vol 10, No 2 (2026): April
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v10i2.37641

Abstract

Abstrak: Program sosialisasi beasiswa luar negeri memiliki peran strategis dalam memperluas wawasan global mahasiswa dan meningkatkan kesiapan mereka menghadapi pendidikan internasional namun informasi terkait beasiswa tidak selalu tersebar dengan baik terutama di perguruan tinggi swasta. Tujuan kegiatan pengabdian ini adalah untuk meningkatkan pemahaman mahasiswa mengenai jenis-jenis beasiswa luar negeri, persyaratan akademik dan non-akademik, serta strategi persiapan studi internasional. Metode pelaksanaan adalah sosialisasi melalui pemaparan pengalaman studi luar negeri, diskusi, dan sesi tanya jawab. Kegiatan ini dilaksanakan di IAI Hasanuddin Pare, berlokasi didekat Kampung Inggris Pare, yang dikenal sebagai pusat pembelajaran bahasa Inggris di Indonesia dengan jumlah peserta kurang lebih 30 orang. Hasil kegiatan menunjukkan peningkatan signifikan pada pengetahuan peserta mengenai peluang beasiswa, motivasi melanjutkan studi ke luar negeri, serta kesadaran akan pentingnya perencanaan akademik sejak dini. Program ini diharapkan dapat menjadi langkah awal dalam membangun budaya akademik berorientasi global dan mendorong peningkatan mobilitas mahasiswa Indonesia di tingkat internasional. Abstract: Overseas scholarship socialization programs play a strategic role in broadening students’ global perspectives and enhancing their readiness for international education; however, information related to scholarships is not always well disseminated, particularly in private higher education institutions. This community service activity aimed to improve students’ understanding of various overseas scholarship schemes, academic and non-academic requirements, and strategies for preparing for international study. The program was implemented through socialization activities including presentations on overseas study experiences, discussions, and question-and-answer sessions. The activity was conducted at IAI Hasanuddin Pare, located near Kampung Inggris Pare, a well-known center for English language learning in Indonesia, with approximately 30 participants. The results indicate a significant increase in participants’ knowledge of scholarship opportunities, motivation to pursue overseas study, and awareness of the importance of early academic planning. This program is expected to serve as an initial step toward fostering a globally oriented academic culture and encouraging increased international student mobility.
Co-Authors Adil Hassan Ibrahim Afida, Nurul Izzah Ahmad Taufiq Alfiatur Rohmah Alnour Abobaker Mohamed Musa Ardiyansyah, M. Farhan Barotut taqiyah, Barotut Cahya Lukito Daffa, Ahmad Sultan Dian Nur Afifah Dilbarova, Malika Emovwodo, Silas Oghenemaro Fadia Karella Rismala Faridatul Istighfaroh Garad, Askar Habibi, Ali Mansyur Hamza, Ali Hardianti, Devi Heny Suhindarno Hikmah, Amni Matholiul Husny Gibreel Musa Saleh Hussein Gibreel Musa Ibrahim, Adil Hassan Ida Swasanti Istiqomah, Putri Ana Junadi Kasari, Melinda Husni Khan, Ebrima Kholifatul Muayana, Siti Krisnayanti Aditasari Lestari, Vera Dewi Lukita, Cahyo Melvi Noviza Mohamed Alamin Ibrahim Yosif4 Mokadam, Ebrahem Muhammad Miftahul Huda Musa, Hussein Gibreel Musta'ana Musta'ana, Musta'ana Musta’ana Mustofa, Mutmainnah Nafisadzawi FN, Azza Nita Anggraini, Nita Nurizzakiya, Ervina Layli Ousman Corr Prasetyawati, Putri Indah Pratama, Arya Raditya Rahimjon, Dilbarova Malika Rahmawati, Devira Eka Ringka Nurvadilla, Dito Rofi'ah, Saifina Alfiyatur Rupiarsieh Safitri, Selvia Dwi Septiana, Vita Nugrah Shofa Hasan, Willy Siti Marfu'ah Sofitasari Sri Kasiami Subandi, Erwan Ubaidillah, M. Faruq Wulandari, Maefa Yuliyanti, Risma Yunes Mohammed Muthanna Al-Murisi Zirly Ika Putri