Articles
<![CDATA[Corporate social responsibility program: Based on community development in the village ]]>
<![CDATA[Anggun Septiana Devi]]>;
<![CDATA[Ana Kumalasari]]>
<![CDATA[ Journal of Community Service and Empowerment Vol. 5 No. 1 (2024): April ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Malang ]]>
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DOI: 10.22219/jcse.v5i1.31445
<![CDATA[Corporate Social Responsibility (CSR) is an action taken by a company as a form of social responsibility and the surrounding environment where the company operates. In this case, PT Pertamina Hulu Energi West Madura Offshore coordinates with Sidorukun Village to determine the fostered residents and beneficiaries of the CSR program. The purpose of this study to analyze/ explain the community empowerment-based CSR program in the village. This research uses a qualitative approach. Data collection techniques were carried out using observation, documentation and interviews. Researchers used purposive sampling and snowball sampling techniques to determine informants. The findings show that the implementation of CSR by PT Pertamina Hulu Energi West Madura Offshore is based on the CSR theory according to Sen and Bhattacharya, namely Community Support; Employee Support; Diversity; Environment; Non-US Operations; and Products, it can be concluded that the CSR of PT Pertamina Hulu Energi West Madura Offshore has met the theoretical criteria, starting from company policies that support education, health, and SME development programs. The implementation of nature conservation activities, innovation of processed products, and the company also provides employment opportunities for the community and pays attention to public safety and health during community empowerment activities.]]>
<![CDATA[Measuring E-Service Quality through Village SIAP Application: The Success Key of Public Information Services in Bojonegoro ]]>
<![CDATA[Zirly Ika Putri]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Musta’ana]]>;
<![CDATA[Yunes Mohammed Muthanna Al-Murisi]]>
<![CDATA[ Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 3 (2025): RESLAJ: Religion Education Social Laa Roiba Journal ]]>
Publisher : <![CDATA[Intitut Agama Islam Nasional Laa Roiba Bogor ]]>
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DOI: 10.47467/reslaj.v7i3.6685
<![CDATA[The Village SIAP application designed to support public services at the village level still faces problems that are not optimal due to incomplete and inaccurate data. This study aims to determine the success of implementing the Village SIAP application by assessing the quality of electronic services using the D&M Model. In this edition, information, systems, and services become three dimensions to determine the quality of IS services, namely Information Quality (INFQ), System Quality (SYSQ), and Service Quality (SERQ). The type of research used is descriptive qualitative research. This study involved in-depth interviews with government officials and residents to obtain a comprehensive understanding of the use of the application. Data collection was carried out through observation, interviews, and documentation. The study shows that the Village SIAP application is generally effective in providing budget transparency through accurate and complete budget and realization features, although improvements are still needed in the details and relevance of information, especially in the village planning menu which is considered too general. These findings highlight the advantages and disadvantages of the application while providing recommendations to improve the quality of electronic services. The results of the study are expected to provide practical recommendations that can be applied to improve the quality of service effectiveness of application use in Bojonegoro Regency.]]>
<![CDATA[Agile Governance for Achieving Corruption-Free Areas: Case Study on Digital-Based Services at Padangan Hospital ]]>
<![CDATA[Melvi Noviza]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Cahya Lukito]]>;
<![CDATA[Husny Gibreel Musa Saleh]]>
<![CDATA[ Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 4 (2025): RESLAJ: Religion Education Social Laa Roiba Journal ]]>
Publisher : <![CDATA[Intitut Agama Islam Nasional Laa Roiba Bogor ]]>
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DOI: 10.47467/reslaj.v7i4.6761
<![CDATA[The increase in corruption cases in the health sector not only disrupts the effectiveness of national health programs but also threatens the continuity and quality of healthcare services for the community. Good and rapid governance is needed, namely Agile Governance. The objective of this research is to provide strategic recommendations for the development of a more effective and efficient governance system in the hospital environment, as well as to enhance public trust in the healthcare services provided. This research is motivated by the importance of digital-based healthcare services in enhancing efficiency and transparency in the public sector, as well as reducing the potential for deviations and corruption. RSUD Padangan has received recognition for its implementation of risk management and cultural competence, making it a model hospital in the application of digital-based services. The method used in this research is qualitative with a case study approach according to Creswell (2015). Data collection was conducted using primary and secondary data. The main focus of this research is to analyze how the implementation of agile governance can enhance transparency and accountability in public services, as well as reduce the potential for corruption in the health sector. The research results show that the implementation of agile governance principles by RSUD Padangan successfully increased patient satisfaction and strengthened public trust in healthcare services. The implementation of digital services, cooperation with local government, and readiness to face emergency situations are key to achieving a corruption-free region status.]]>
<![CDATA[BOOSTING HUMAN CAPITAL: TRANSFORMING BOJONEGORO’S HUMAN RESOURSE CAPACITY THROUGH K3 CERTIFICATION AND BNSP COMPETENCY ]]>
<![CDATA[Arya Raditya Pratama]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Rupiarsieh Rupiarsieh]]>
<![CDATA[ Journal of Social Politics and Governance (JSPG) Vol. 8 No. 1 (2026): Journal of Social Politics and Governance (June) ]]>
Publisher : <![CDATA[Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta ]]>
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DOI: 10.24076/yqbp6v20
<![CDATA[This study aims to analyse the impact of Occupational Health and Safety (OHS) training and certification on improving human resource capacity in Bojonegoro Regency. The main issue is the suboptimal utilisation of OHS training programmes in improving the competence and productivity of participants from the Department of Industry and Labour. The research is based on human capital theory, the Kirkpatrick evaluation model, and the ADKAR change model, which integrate a holistic approach to human resource development. The research method used an explanatory quantitative approach with primary data collection through questionnaires that had been tested for validity and reliability on 114 training participants using purposive sampling techniques, then analysed using descriptive analysis and simple linear regression with SPSS application. The results showed that most participants experienced a significant increase in knowledge, skills, attitudes, and motivation to apply OSH principles in the workplace. The validity, reliability, normality, and simple linear regression tests proved the effect of training on human resource capacity. The research recommendations emphasise that OSH training and certification are investment strategies that need to be continuously improved through sustainable curriculum development, sustainable evaluation mechanisms, and institutional support to ensure the transfer of knowledge to practice in the field.]]>
<![CDATA[BUREAUCRATIC REFORM IN ACHIEVING INTEGRITY ZONE: CASE STUDY AT THE TRANSPORTATION AGENCY OF BOJONEGORO REGENCY ]]>
<![CDATA[Risma Yuliyanti]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Rupiarsieh Rupiarsieh]]>
<![CDATA[ Journal of Social Politics and Governance (JSPG) Vol. 8 No. 1 (2026): Journal of Social Politics and Governance (June) ]]>
Publisher : <![CDATA[Prodi Ilmu Pemerintahan, Universitas AMIKOM Yogyakarta ]]>
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DOI: 10.24076/wm0v9m40
<![CDATA[This study aims to explore how bureaucratic reform has achieved integrity zones in the Bojonegoro Regency Transportation Agency. This study highlights the achievements and titles earned by the Bojonegoro District Transportation Agency as a Corruption-Free Zone. The research approach used is a descriptive qualitative case study. This study employs data collection methods that include interviews, documentation, and observation. Data analysis techniques use NVivo 12 Pro software. The primary concept employed in this study is the concept of bureaucratic reform in the development of integrity zones, as outlined in PERMENPAN-RB No. 90 of 2021 and Kolthoff's Public Integrity theory. The findings show that bureaucratic reform at the Bojonegoro district transportation agency has been progressing well, with the commitment of leaders and employees, as evidenced by employees' performance in maintaining the title of a corruption-free region. Challenges arise from service users' resistance, low understanding of service users regarding the complaint mechanism, and a failure to uphold the value of honesty among technical staff in the vehicle inspection service unit. This study recommends strengthening integrity values for all employees, optimizing the dissemination of service applications and complaint systems to the public, and increasing supervision to ensure the sustainability of the Integrity Zone.]]>
<![CDATA[Dynamic Governance in City Branding : Case Study of Tabebuya in Bojonegoro Regency ]]>
<![CDATA[Zanuba Safirutol Asca]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Ida Swasanti]]>
<![CDATA[ Publik : (Jurnal Ilmu Administrasi) Vol 15, No 1 (2026): June 2026 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Gorontalo ]]>
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DOI: 10.31314/pjia.15.1.133-145.2026
<![CDATA[The “Sakura Bojonegoro” phenomenon represents the organic formation of a city identity through community participation in digital spaces. This study examines how the tabebuya planting program, initially implemented as an environmental policy by local government agencies, evolved into a distinctive city identity through the production and dissemination of visual content on Instagram and TikTok. The research also explores the dynamics of city communication and the government's capacity to respond to rapid social change in the digital era using the perspective of dynamic governance. A qualitative case study with a phenomenological approach was employed to capture the experiences and perceptions of key stakeholders. Data were collected through in-depth interviews, field observations, documentation of social media content, and relevant government documents, and were analysed using NVivo 12 Pro through thematic coding and data triangulation. The findings reveal that the “Sakura Bojonegoro” identity emerged primarily through citizen-generated content and community-driven digital engagement, with minimal direct government intervention. The government remained largely reactive and demonstrated limited readiness to manage rapidly evolving digital narratives, despite showing adaptive institutional responses in environmental policy implementation. This study highlights that community participation and social media have become significant drivers of city branding beyond formal governmental communication. These findings emphasize the importance of adaptive city branding strategies, collaborative governance, and responsive institutional capacities in addressing the emergence of city identities shaped by community initiatives in contemporary digital environments.]]>
<![CDATA[The Impact of the Panduri Berseri Program on the Economic Independence ]]>
<![CDATA[Mumayyizah Sabila Rosyadi]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Sri Kasiami]]>
<![CDATA[ Publik : (Jurnal Ilmu Administrasi) Vol 15, No 1 (2026): June 2026 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Gorontalo ]]>
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DOI: 10.31314/pjia.15.1.32-44.2026
<![CDATA[The Sustainable Development Goals (SDGs) are global development goals expected to bring change to both developing and developed countries. In the 17 goals, the eighth goal states decent work and economic growth. The government and the private sector are competing to achieve this global goal. In Indonesia, the regulation of the Minister of State-Owned Enterprises No. PER-1 / MBU / 03 / 2023 concerning Special Assignments and Social and Environmental Responsibilities of State-Owned Enterprises and Law No. 40 of 2007 concerning Limited Liability Companies (UU PT) it is stated that companies with companies involving natural resources are required to carry out Social and Environmental Responsibilities or can be known as Corporate Social Responsibility (CSR), one of which can be through an ecotourism program that functions as a form of conservation to protect the environment, by utilizing nature as a tourist destination while also functioning as a learning medium, by prioritizing sustainability. Using the CSR pyramid theory, ISO 26000, ecotourism, and other supporting theories, this study will employ quantitative methods in SPSS and Microsoft Excel to analyze data from questionnaires distributed by researchers. This study will analyze the impact of the Panduri Berseri ecotourism program on the community's economic independence, using perceptions from the surrounding community. Panduri Berseri is an ecotourism-based CSR (Corporate Social Responsibility) program implemented by PT Pertamina Patra Niaga Fuel Tuban. This study focuses on the program's benefits from the perspective of the Tasikharjo Village community. The Panduri Berseri ecotourism program can have a significant impact on the surrounding community. Although the impact is still relatively minimal, the impacts include community involvement in management and empowerment, as well as indirectly providing entrepreneurial stalls for the Tasikharjo village community.]]>
<![CDATA[Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency: JEL Classification: H41, H83, I38, J14, D63, K38 ]]>
<![CDATA[Putri Indah Prasetyawati]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Musta'ana Musta'ana]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v6i1.826
<![CDATA[This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.]]>
<![CDATA[Digital Inclusion and The Challenges of Accessing G2C Public Services for The Elderly: A Case Study In Bojonegoro Regency ]]>
<![CDATA[Putri Ana Istiqomah]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Sri Kasiami]]>
<![CDATA[ Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari ]]>
Publisher : <![CDATA[Mahesa Research Center ]]>
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DOI: 10.34007/jehss.v8i3.3008
<![CDATA[This article aims to advance the development of increasingly sophisticated household appliances and digital technology, which are currently trending. However, a group that has been left behind in this modern era remains, namely, older people. Its novelty is that it provides a practical contribution to the Bojonegoro district government so that digital public services are not discriminatory towards older people. The purpose of this article is to gain a deeper understanding of the digital inclusion in public services for citizens (G2C) and the access challenges faced by all older adults in Bojonegoro Regency. The conceptual framework used in this article consists of digital inclusion, G2C public services, the digital divide, and elderly inclusion. This research employs a qualitative approach, utilizing a case study method. The data collection techniques described in this article were conducted through interviews and document analysis. Meanwhile, the data analysis technique used software, namely N'vivoNVivo, to process qualitative research data. The study's results show that internal and external factors act as barriers to older people's access to digital public services in Bojonegoro Regency. The internal factor is the lack of motivation among older people to learn new digital technologies, while the external factor is the lack of elderly-friendly digital technology services. The development of digital technology, especially government-provided digital public services, must overcome the digital divide across all communities in Bojonegoro Regency—practical recommendations for equitable government infrastructure and flexible service approaches.]]>
<![CDATA[Patient Satisfaction of BPJS Users In Inpatients At Aisyiyah Bojonegoro Hospital ]]>
<![CDATA[Melinda Husni Kasari]]>;
<![CDATA[Ana Kumalasari]]>;
<![CDATA[Dilbarova Malika Rahimjon]]>
<![CDATA[ JIAN (Jurnal Ilmiah Administrasi Negara) Vol. 10 No. 1 (2026): February 2026 ]]>
Publisher : <![CDATA[Universitas Bojonegoro ]]>
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DOI: 10.56071/jian.v10i1.1825
<![CDATA[This study aims to measure the level of satisfaction of BPJS Kesehatan patients using inpatient services at Aisyiyah Bojonegoro Hospital. The type of research employed is descriptive, with a quantitative approach, and utilizes a questionnaire as the primary instrument to measure patient satisfaction levels among 278 respondents. The research instrument is based on nine elements outlined in Permen PAN-RB No. 14 of 2017. The data analysis techniques used are the Community Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The results of the study indicate that the CSI score falls into the “Good” category with a score of 81.96. However, the IPA analysis identified several service elements in Quadrant I (high priority for improvement), such as requirements, systems, mechanisms, and procedures; service time; staff behavior; facilities and infrastructure; complaint handling; and suggestions and feedback. Other elements, like staff competence, were in Quadrant II (to be maintained). Meanwhile, elements such as costs or fees were in Quadrant III (low priority). Additionally, elements such as product specifications for the type of service provided were in Quadrant IV (excessive). This study recommends that the hospital conduct ongoing evaluations and improvements based on the complaints raised by respondents. If improvements are implemented, this will enhance patient satisfaction, particularly among BPJS Health patients, in inpatient services overall.]]>
