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All Journal Komunikator Journal on English as a Foreign Language (JEFL) Jurnal Administrasi Publik : Public Administration Journal Publik (Jurnal Ilmu Administrasi) JWP (Jurnal Wacana Politik) MUHARRIK: JURNAL DAKWAH DAN SOSIAL Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Journal of Community Service and Empowerment Kebijakan: Jurnal Ilmu Administrasi Jurnal Pendidikan Bahasa Inggris Proficiency Daengku: Journal of Humanities and Social Sciences Innovation Journal of Governance and Administrative Reform Journal of Law, Poliitic and Humanities Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal JIAN (Jurnal Ilmiah Administrasi Negara)
Ana Kumalasari
Universitas Bojonegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Social Sciences Other

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Measuring E-Service Quality through Village SIAP Application: The Success Key of Public Information Services in Bojonegoro Zirly Ika Putri; Ana Kumalasari; Musta’ana; Yunes Mohammed Muthanna Al-Murisi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 3 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i3.6685

Abstract

The Village SIAP application designed to support public services at the village level still faces problems that are not optimal due to incomplete and inaccurate data. This study aims to determine the success of implementing the Village SIAP application by assessing the quality of electronic services using the D&M Model. In this edition, information, systems, and services become three dimensions to determine the quality of IS services, namely Information Quality (INFQ), System Quality (SYSQ), and Service Quality (SERQ). The type of research used is descriptive qualitative research. This study involved in-depth interviews with government officials and residents to obtain a comprehensive understanding of the use of the application. Data collection was carried out through observation, interviews, and documentation. The study shows that the Village SIAP application is generally effective in providing budget transparency through accurate and complete budget and realization features, although improvements are still needed in the details and relevance of information, especially in the village planning menu which is considered too general. These findings highlight the advantages and disadvantages of the application while providing recommendations to improve the quality of electronic services. The results of the study are expected to provide practical recommendations that can be applied to improve the quality of service effectiveness of application use in Bojonegoro Regency.
Co-Authors Adil Hassan Ibrahim Afida, Nurul Izzah Ahmad Taufiq Alfiatur Rohmah Alnour Abobaker Mohamed Musa Ardiyansyah, M. Farhan Barotut taqiyah, Barotut Daffa, Ahmad Sultan Devi , Anggun Septiana Dian Nur Afifah Dilbarova, Malika Emovwodo, Silas Oghenemaro Fadia Karella Rismala Faridatul Istighfaroh Garad, Askar Habibi, Ali Mansyur Hamza, Ali Hardianti, Devi Heny Suhindarno Hikmah, Amni Matholiul Hussein Gibreel Musa Ibrahim, Adil Hassan Ida Swasanti Junadi Khan, Ebrima Kholifatul Muayana, Siti Krisnayanti Aditasari Lestari, Vera Dewi Lukita, Cahyo Mohamed Alamin Ibrahim Yosif4 Mokadam, Ebrahem Muhammad Miftahul Huda Musa, Hussein Gibreel Musta'ana Musta’ana Musta’ana Mustofa, Mutmainnah Nita Anggraini, Nita Ousman Corr Rahimjon, Dilbarova Malika Rahmawati, Devira Eka Ringka Nurvadilla, Dito Rofi'ah, Saifina Alfiyatur Rupiarsieh Safitri, Selvia Dwi Septiana, Vita Nugrah Shofa Hasan, Willy Siti Marfu'ah Sofitasari Sri Kasiami Subandi, Erwan Ubaidillah, M. Faruq Wulandari, Maefa Yunes Mohammed Muthanna Al-Murisi Zirly Ika Putri