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The Influence of BPJS Health Services Quality on Patient Satisfaction at Ciseeng Public Medical Centre Ade Anjalita Santi Dewi; Ernawati Ernawati
Journal of Social Science Vol. 4 No. 2 (2023): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v4i2.554

Abstract

Badan Penyelenggara Jaminan Sosial (BPJS) is a legal institution established with the aim of managing health insurance plans and Indonesia is a country that has developed social security programs to help people in meeting their health needs. As the organizer of National Health Insurance (JKN), hospitals and Public Health Centre play a role to help a health service to the people of Indonesia. There are various indications to assess satisfaction to determine the quality or quantity of services consisting of Reliability, Assurance, Tangibility, Empathy and Responsiveness (RATER). The standard of service quality can be seen from the level of satisfaction that arises from a patient's feelings, if the level of patient satisfaction to a medical service is thus higher also the standard value of quality hospital or Public Health Centre services. Therefore, the researchers aim to assess the impact of BPJS health service quality on the level of patient satisfaction specifically at BLUD Public Health Centre Ciseeng, Bogor Regency, West Java Province, in 2021. The design of this study is cross-sectional. With analysis using The Exact Fisher test. The results of this study obtained the number of respondents who are satisfied with reability factors is as much as 83 (89.2%), assurance is as much as 83 (89.2%), tangible factors is as much as 85 (91.4%), empathy is as much as 84 (90.3%), and responsiveness is as much as 81 (87.1%). Statistical test results obtained a value of p = 0.000, which means there is a meaningful relationship between the quality of good service and satisfaction in the service obtained by patients. The advice for Public Health Centre is to continuously improve the quality of services in various dimensions to ensure satisfaction in BPJS recipient patients.
The Influence of BPJS Health Services Quality on Patient Satisfaction at Ciseeng Public Medical Centre Ade Anjalita Santi Dewi; Ernawati Ernawati
Journal of Social Science Vol. 4 No. 2 (2023): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (53.818 KB) | DOI: 10.46799/jss.v4i2.554

Abstract

Badan Penyelenggara Jaminan Sosial (BPJS) is a legal institution established with the aim of managing health insurance plans and Indonesia is a country that has developed social security programs to help people in meeting their health needs. As the organizer of National Health Insurance (JKN), hospitals and Public Health Centre play a role to help a health service to the people of Indonesia. There are various indications to assess satisfaction to determine the quality or quantity of services consisting of Reliability, Assurance, Tangibility, Empathy and Responsiveness (RATER). The standard of service quality can be seen from the level of satisfaction that arises from a patient's feelings, if the level of patient satisfaction to a medical service is thus higher also the standard value of quality hospital or Public Health Centre services. Therefore, the researchers aim to assess the impact of BPJS health service quality on the level of patient satisfaction specifically at BLUD Public Health Centre Ciseeng, Bogor Regency, West Java Province, in 2021. The design of this study is cross-sectional. With analysis using The Exact Fisher test. The results of this study obtained the number of respondents who are satisfied with reability factors is as much as 83 (89.2%), assurance is as much as 83 (89.2%), tangible factors is as much as 85 (91.4%), empathy is as much as 84 (90.3%), and responsiveness is as much as 81 (87.1%). Statistical test results obtained a value of p = 0.000, which means there is a meaningful relationship between the quality of good service and satisfaction in the service obtained by patients. The advice for Public Health Centre is to continuously improve the quality of services in various dimensions to ensure satisfaction in BPJS recipient patients.
Community Service Activities – Education And Screening For Damage Of Facial Skin Hydration Caused By Sun Exposure In Adolescent Boys Sukmawati Tansil Tan; Ernawati Ernawati; Alexander Halim Santoso; Yohanes Firmansyah; Anggita Tamaro; William Gilbert Satyanegara
Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Vol. 2 No. 2 (2023): April : Jurnal Inspirasi Mengabdi Untuk Negeri
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/sejahtera.v2i2.805

Abstract

Early counseling and screening activities regarding skin hydration due to sun exposure are community service efforts aimed at increasing male students' understanding of the importance of maintaining skin hydration and protection against sun exposure. This activity is carried out through an educative and practical approach, by combining counseling, demonstrations, and early screening. The results of this activity showed an increase in male students' understanding of the importance of skin hydration and protection against sun exposure. They are becoming more aware of the need to take care of their skin regularly, use sunscreen, and keep their skin moisturised. Positive behavioral changes were seen in the boys' efforts to maintain healthy skin. Counseling and early screening activities regarding skin hydration due to sun exposure provide significant benefits in increasing understanding, changing behavior, and maintaining healthy skin for male students. This activity is an important effort in increasing awareness and protection of skin health among male students.
Community Service Activities – Education And Skin Hydration Screening For Productive Age Group Sukmawati Tansil Tan; Alexander Halim Santoso; Ernawati Ernawati; Yohanes Firmansyah; Joshua Kurniawan; Jasmine Syabania Noviantri
Perigel: Jurnal Penyuluhan Masyarakat Indonesia Vol. 2 No. 2 (2023): Juni : Perigel: Jurnal Penyuluhan Masyarakat Indonesia
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/perigel.v2i2.727

Abstract

Hydration of the epidermis refers to the maintenance of the skin's natural moisture balance. This is accomplished by providing and sustaining an adequate level of moisture in the skin layer. Hydration of the skin is essential for sustaining healthy and beautiful skin, as well as preventing skin issues like dryness, redness, irritation, and premature aging. The Skin Hydration Counseling and Screening activities seek to prevent dry skin issues by educating the public on the significance of maintaining skin hydration. Through this activity, participants learned about the risk factors for dry skin, the significance of using the proper moisturizer, and how to keep the skin nourished. In addition, screenings are conducted to detect skin hydration issues early on and provide treatment recommendations. It is hoped that by increasing people's knowledge and understanding of skin hydration, they will adopt appropriate care practices and prevent dry skin from occurring. This activity contributes significantly to participants' improved skin health and quality of life.
Kegiatan Pengabdian Masyarakat Dalam Rangka Pencegahan Dampak Polusi Udara Kepada Penurunan Fungsi Paru dan Gangguan Penyakit Hematologi Ernawati Ernawati; William Gilbert Setyanegara; Joshua Kurniawan; Yohanes Firmansyah
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 2 No. 2 (2023): juni : Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v2i2.608

Abstract

Air pollution is one of the problems in metropolitan cities that will have a major impact on public health. One of the effects of air pollution is a decrease in the quality of lung function accompanied by hematological disease disorders. West Jakarta is one of the areas with the worst air pollution index in Indonesia, even having a figure 6.1 times higher than the threshold set by the World Health Organization. This of course will have an impact on people who often ride motorbikes or public transportation. Therefore it is important to provide knowledge to the public in order to prevent and deal with air pollution so that it does not become a health problem in the future. In addition, it is also important to carry out early detection and screening to overcome health problems that have occurred, such as spirometry and hematological examinations.
HUBUNGAN TINGKAT PENGETAHUAN DAN SIKAP MAHASISWA FAKULTAS KEDOKTERAN UNIVERSITAS TARUMANAGARA TERHADAP PERAWATAN ISOLASI MANDIRI COVID 19 Thasya Rohmayanti; Ernawati Ernawati
Jurnal Kesehatan Tambusai Vol. 4 No. 2 (2023): JUNI 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v4i2.14165

Abstract

COVID 19 ditemukan pertama di kota Wuhan, China dan dengan cepat menjadi wabah di dunia, termasuk Indonesia. Akibatnya diterapkan lockdown untuk mencegah penularan virus Corona. Salah satu hal yang penting adalah pengetahuan tentang cara isolasi mandiri yang benar diperlukan untuk mengurangi penyebaran virus COVID 19. Penelitian ini ditujukan untuk mencari hubungan tingkat pengetahuan dan sikap mahasiswa terhadap perawatan isolasi mandiri COVID 19. Penelitian ini adalah analitik dengan desain cross sectional pada 96 orang mahasiswa Fakultas Kedokteran Universitas Tarumanagara. Sampel penelitian ini diambil dengan teknik Non-Random Sampling. Data diambil menggunakan kuesioner dalam bentuk google form dan data diolah menggunakan aplikasi statistik dengan melakukan uji fisher exact. Hasil penelitian yaitu mahasiswa dengan pengetahuan baik dengan sikap positif maupun negatif berjumlah 80 orang dan mahasiswa dengan pengetahuan  serta memiliki sikap positif maupun negatif berjumlah 16 orang. Analisis penelitian ini menunjukkan hubungan yang bermakna antara tingkat pengetahuan dan terhadap sikap perawatan isolasi mandiri COVID 19 pada mahasiswa Fakultas Kedokteran Universitas Tarumanagara dengan p value < 0,05 dan PR 1,06. Mahasiswa dengan pengetahuan baik dan sikap positif sebanyak 53 orang (55,3%), mahasiswa dengan pengetahuan baik dan sikap negatif sebanyak 27 orang (28,1%), mahasiswa dengan tingkat pengetahuan cukup dan sikap negatif sebanyak 16 orang (16,7%), dan tidak terdapat mahasiswa dengan tingkat pengetahuan cukup dan sikap positif.
Hubungan pengetahuan mahasiswa kedokteran Universitas Tarumanagara terhadap aturan penggunaan kantong plastik dengan kebiasaan menggunakan kantong plastik Wawan Kurnia; Ernawati
Tarumanagara Medical Journal Vol. 5 No. 1 (2023): TARUMANAGARA MEDICAL JOURNAL
Publisher : Fakultas Kedokteran Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/tmj.v5i1.24411

Abstract

Earth Policy Institute melaporkan bahwa sekitar satu triliun kantong plastik digunakan oleh masyarakat di seluruh dunia pada setiap tahunnya. Penggunaan kantong plastik dapat mengakibatkan menumpuknya sampah di lingkungan sehingga mengakibatkan pencemaran yang akan berdampak pada kesehatan. Pemerintah Provinsi DKI Jakarta, pada tanggal 1 Juli 2020, mengeluarkan aturan mengenai larangan penggunaan kantong plastik sekali pakai. Meski terdapat aturan penggunaan kantong plastic tetapi kebiasaan masyarakat masih tinggi dalam menggunakan kantong plastik, maka peneliti ingin melakukan studi terkait hal tersebut dengan tujuan untuk melihat hubungan antara pengetahuan tentang aturan larangan penggunaan kantong plastik dengan kebiasaan penggunaan kantong plastik pada mahasiswa kedokteran Universitas Tarumanagara. Desain studi ini ialah analitik cross sectional dan pengambilan sampel secara total sampling. Analisis statistik hubungan kedua variabel menggunakan uji statisik chi-square. Hasil penelitian pada 311 responden didapatkan 54% (168) mahasiswa mempunyai pengetahuan yang baik, 57% (167) mahasiswa memiliki kebiasaan yang buruk. Hasil analisis diperoleh p-value 0,003 dengan PRR 1,373. Studi ini didapatkan hubungan bermakna antara tingkat pengetahuan dan kebiasaan penggunaan kantong plastik serta bagi mahasiswa yang pengetahuannya kurang mempunyai risiko menggunakan kantong plastik lebih besar 1,373 kali dibandingkan yang pengetahuannya baik.
Faktor Risiko Kejadian Hemoroid pada Pekerja Usia Produktif Felisitas Sinta Widowati; Ernawati Ernawati
Jurnal Ilmu Kesehatan Masyarakat Vol 12 No 04 (2023): Jurnal Ilmu Kesehatan Masyarakat
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jikm.v12i04.2092

Abstract

Hemoroid merupakan salah satu penyakit rektum yang disebabkan oleh pembesaran serta inflamasi vena pada dubur yang bersumber dari hemorrhoidal plexus. Insiden penyakit hemoroid pada pekerja di Indonesia masih tinggi dengan berbagai faktor risikonya. Oleh sebab itu tujuan penelitian ini adalah untuk mengetahui hubungan berbagai faktor risiko dengan kejadian hemoroid pada pekerja usia produktif di perusahaan pra beton Indonesia. Penelitian dilakukan menggunakan metode observasional analitik dengan desain studi cross-sectional. Pengambilan data dengan pengisian kuesioner yang memenuhi kriteria inklusi. Hasil penelitian ini menemukan bahwa jumlah pekerja yang mengalami hemoroid sebanyak 30 responden (21,89%) dari 137 pekerja. Berdasarkan uji statistik, didapatkan tiga faktor risiko yang berhubungan dengan kejadian hemoroid yaitu konstipasi (nilai p = 0,000), keturunan (nilai p = 0,002), dan pola buang air besar (nilai p = 0,002). Sedangkan faktor yang tidak berhubungan yaitu konsumsi serat, usia, lama duduk, hubungan seks, pemasukan cairan, dan aktivitas fisik, nilai p > 0,05. Konsumsi serat, usia, lama duduk, pemasukan cairan, dan aktivitas fisik menunjukkan risiko >1 kali untuk terjadinya hemoroid. Konstipasi, keturunan, dan hubungan seks menunjukkan risiko >3 kali untuk terjadinya hemoroid. Pola buang air besar menunjukkan risiko >4 kali untuk terjadinya hemoroid. Kesimpulan yang didapat dari penelitian ini adalah kejadian hemoroid di Perusahaan Pra Beton Indonesia dipengaruhi oleh konstipasi, keturunan, dan pola buang air besar.
Kedokteran Keluarga Ernawati Ernawati
Ebers Papyrus Vol. 18 No. 2 (2012): EBERS PAPYRUS
Publisher : Medical Faculty Universitas Tarumanagara

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Abstract

PENDEKATAN DOKTER KELUARGA UNTUK PASIEN DENGAN HIV-AIDS Ernawati Ernawati
Ebers Papyrus Vol. 16 No. 1 (2010): EBERS PAPYRUS
Publisher : Medical Faculty Universitas Tarumanagara

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Abstract

Penderita HIV-AIDS (Human Immunodeficiency Virus/ Acquired Immune Deficiency Syn­ drome) saat ini jumlahnya semakin lama semakin meningkat. Kelompok umur yang terk­ enapun bervariasi dari janin, bayi, balita, anak, remaja, dewasa muda dan orangtua baik laki-laki maupun   perempuan. Yang  menjadi permasalahan  adalah   bagaimana peranan dokter layanan primer (dokter umum, dokter keluarga) dalam membantu melaku­ kan pencegahan, penegakan diagnosa/penjaringan penderita dan perawatan bagi pen­ derita yang terinfeksi HIV-AIDS.· Kita tahu bahwa seseorang yang sudah terinfeksi HIV maka hal yang akan dihadapinya dalam waktu beberapa tahun kemudian (5 s/d >10 tahun) adalah fase AIDS dimana penderita mulai menderita penyakit-penyakit infeksi oportunistik pada semua organ di tubuh atau keganasan yang akan mengantarkan mereka pada ke­ matian. Saat dalam faseAIDS inilah muncul banyak sekali permasalahan bagi si penderita, keluarga maupun lingkungannya. Oleh sebab itu maka pelayanan kesehatan lini terdepan yaitu dokter umum/dokter keluarga diharapkan mampu membantu melayani penderita dengan HIV-AIDS ini mulai dari menegakkan diagnosis holistik dan melakukan penatalak­ sanaan komprehensif menggunakan paradigma  Mandala of Health.( human ecosystem model).
Co-Authors Ade Anjalita Santi Dewi Alexander Halim Santoso Alexander Halim Santoso Alicia Sarijuwita Alya Dwiana Alyn Kristiani Amirah Dea Putri Zahirah Anak Agung Ngurah Putrayoga Amertha Andini Ghina Syarifah Andri Wanananda Andriana KD Andruw Tantri S T Angel Sharon Suros Anggita Tamaro Anthon Eka Prayoga Khoto Arianto Salim Axsel Harsono Bryan Anna Wijaya Budi Kidarsa Darren Gosal Darren Gosal Dean Ascha Wijaya Decita Putri Hendriani Desi Natalia Dodo Nugroho Edwin Destra Edwin Destra Eko Kristanto Kunta Adjie Elsa Mathica Naibaho Evelin Maharani Widjaja Felisitas Sinta Widowati Fernando Nathaniel Fladys Jashinta Mashadi Geoffrey Christian Lo Giovanno Sebastian Yogie Giovanno Sebastian Yogie Hans Sugiarto Haryanto, Imam Hayuningrat Odyssey Saint Hayuningrat Odyssey Saint Hendsun Hendsun Heratio Adiwiguna Indah Purnama Sari Inggerit Inggerit Jasmine Syabania Noviantri Jimmy Chua Jonathan Hadi Warsito Joshua Kurniawan Joshua Kurniawan Joshua Kurniawan Junius Kurniawan Kintana Muarabagja Kresna Bambang Fajarivaldi Krisma Kristiana Kurnia Elsa Oktaviana Laurensia Laurensia Linda Kertanegara Lysandro Tommy Lay Marendra Shinery Kartolo Marisca Clarissa Virgie Meta Angelia Buntardi Minarni Eka Dewi Mochamat Helmi Muhammad Abdu Quraisy Syihab Muliyaman Muliyaman Nicholas Setia Normalisa Aulia Olivia Charissa Olivia Larissa Pambudi, Wiyarni Ravenska Theodora Rebekah Malik Refael Alfa Budiman Ririn Utami Hably Ronald Wilmar Antonius Saputri Dwilistanti Stanislas Kotska Marvel Mayello Teguh Stephanie Amadea Sukmawati Tansil Tan Sukmawati Tansil Tan Susy Olivia Lontoh Syilvia Cendy Enike Tania Glennasius Thasya Rohmayanti Tri Mulyati Valentino Gilbert Lumintang Wawan Kurnia Wilda Najmi Hentihu William Gilbert Satyanegara William Gilbert Satyanegara William Gilbert Setyanegara William Gilbert Setyanegara Yoanita Widjaja Yohanes Firmansyah Yohanes Firmansyah Yohanes Firmansyah Yohanes Firmansyah Yovian Timothy Satyo