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All Journal Jurnal Reka Lingkungan Jurnal Minds: Manajemen Ide dan Inspirasi INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Jurnal Ekonomi Manajemen Dinasti International Journal of Education Management and Social Science MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial Community Development Journal: Jurnal Pengabdian Masyarakat Finansha: Journal of Sharia Financial Management Kontigensi: Jurnal Ilmiah Manajemen Jurnal Pengabdian Kepada Masyarakat Patikala Jurnal Peradaban Masyarakat (JPM) International Journal of Educational Narratives International Journal of Multidisciplinary Approach Research and Science Jurnal Riset Multidisiplin dan Inovasi Teknologi Jabdimas: Jurnal Pengabdian Masyarakat Dinamika: Jurnal Pengabdian Masyarakat Samakta: Jurnal Pengabdian Kepada Masyarakat Proceeding Of International Conference On Education, Society And Humanity
harisandi, Prasetyo
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Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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Modeling Net Benefit Improvement Through Leadership Support: A Case Study on Free Nutritious Meals (MBG) Maulana, Yono; Prasetyo, Dedi; Windayanti; Harisandi, Prasetyo
Kontigensi : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v13i1.754

Abstract

This study aims to propose and empirically test a model that explains how System Quality (QS), Training Effectiveness (EP), and System Usage (PS), under the influence of Leadership Support (DK), contribute to Net Benefits (MB) in the context of the Free Meal Program (MBG) in Indonesia. The methodology used is a case study with data collection through a survey of program implementers and stakeholders. The main analysis technique proposed is Structural Equation Modeling (SEM). The hypothetical findings show that Leadership Support significantly moderates the relationship between System Use and Net Benefits, and System Quality and Training Effectiveness have a positive effect on System Use. The main contribution of this research is the extension of the DeLone & McLean Information Systems Success Model by integrating a comprehensive leadership support construct in the context of a large-scale public welfare program. Practical implications are aimed at improving the effectiveness of MBG programs and similar public initiatives.
TRANSFORMING STUDENT INTO ENTREPRENEURS: THE ROLE OF ENTREPRENEURSHIP EDUCATION AND E-COMMERCE Harisandi, Prasetyo; Nurhidayah, Rika; Yusriani, Sri; Yuningsih, Nining; Tikaromah, Oom; Sarjaya, Sarjaya
Finansha: Journal of Sharia Financial Management Vol. 5 No. 2 (2024): Finansha: Journal of Sharia Financial Management
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/fjsfm.v5i2.40685

Abstract

This study investigates the impact of entrepreneurship education and e-commerce utilization on students' entrepreneurial interest at Pelita Bangsa University within the digital era. Using a quantitative approach and a survey method, data were collected from 100 students who had completed entrepreneurship courses and had experience utilizing e-commerce platforms. The results, analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS), indicate that entrepreneurship education significantly fosters a creative mindset and enhances entrepreneurial motivation. Simultaneously, e-commerce proficiency facilitates market accessibility, thereby increasing students' inclination toward digital entrepreneurship. These findings emphasize the critical interplay between entrepreneurship education and e-commerce in shaping entrepreneurial aspirations. The study contributes to the literature by providing actionable insights for educational institutions to design more robust entrepreneurship curricula and e-commerce training programs, ultimately fostering a generation of skilled digital entrepreneurs in Indonesia.
Fairness in Complaint Handling and Its Theoretical Implications for Service Recovery: Evidence from E-Commerce Customers in Denmark Helmi, Tengku Ahmad; Rekarti, Endi; Yusriani, Sri; Harisandi, Prasetyo
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.5060

Abstract

This study explores the relationship between customer complaint management and its impact on customer satisfaction and subsequent purchasing behavior in Denmark. We developed a refined complaint handling model, emphasizing fairness across three key dimensions: distributive justice, procedural justice, and interactional justice. These dimensions are hypothesized to significantly influence customer satisfaction, which, in turn, affects purchasing intentions. Using online surveys, we assessed customer perceptions of complaint handling, focusing on these critical dimensions. Data collected from 250 Danish consumers, each having filed at least one complaint, were analyzed using the Partial Least Squares (PLS) approach. The analysis revealed a significant link between effective complaint management and enhanced customer satisfaction, which notably influences purchasing intentions. Initially, our model did not demonstrate a direct impact on purchasing behaviors, leading to its refinement. The revised model indicates that customer satisfaction with the resolution process predominantly dictates future purchasing decisions, while dissatisfaction with the complaint handling does not directly affect future purchases. This research is distinguished by its innovative complaint handling model and the application of PLS methodology, providing deeper insights into the dynamic interactions between studied variables. The focused and highly relevant sample underscores the study's significance, particularly in the e-commerce sector.
PENDAMPINGAN STRATEGI PENGEMBANGAN INOVASI PRODUK UMKM RUMAH MAKAN BAROKAH HJ ENENG Hidayat, Taufik; Harisandi, Prasetyo; Ayuningtyas, Eka Avianti; Muhsoni, Ridwan; Setyowati, Rini
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Volume 6 No. 2 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i2.43652

Abstract

Inovasi produk makanan kaleng khas daerah merupakan langkah strategis untuk meningkatkan daya saing UMKM. Proses ini meliputi penelitian dan pengembangan resep, pengujian produk, serta pengemasan yang higienis. Selain itu, pemasaran yang efektif melalui platform digital dan kerjasama dengan distributor sangat penting untuk memperluas jangkauan pasar. Dengan pendekatan yang sistematis, diharapkan produk makanan kaleng ini dapat memenuhi kebutuhan konsumen dan meningkatkan pendapatan pelaku usaha. Program ini juga menekankan pentingnya evaluasi berkelanjutan untuk memastikan kualitas dan keberlanjutan produk di pasar.
FACING THE HARDEST CHALLENGES IN DIGITAL WORK: CROSS-SECTOR PRACTITIONER-MANAGERS’ INSIGHTS FROM FOCUS GROUP DISCUSSIONS Yusriani, Sri; Hendrian, Hendrian; Bancin, Viktor Peniel Sarimatondang; Harisandi, Prasetyo; Patiro, Shine Pintor Siolemba; Farha, Lamia
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 3, No 1 (2025): First International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation has fundamentally reshaped work dynamics, yet understanding the toughest challenges managers face in adapting to digital work remains underexplored across sectors. This study investigates the most pressing challenges perceived by practitioner-managers from academia, higher education, international trade, marketing, and technology industries. Using a qualitative approach, we conducted Focus Group Discussions (FGDs) with seven senior managers, all domain experts with substantial leadership experience. Data were thematically analyzed to extract cross-sector insights. Findings reveal that while technological readiness and digital skills gaps are common hurdles, sector-specific issues, such as resistance to change in higher education, cross-border digital compliance in food export businesses, cyber-communication overload in technology management, and balancing data-driven marketing with creativity, compound the challenges. Despite these obstacles, discussions highlight adaptive leadership, collaborative learning, and resilience as pivotal for navigating digital transformation. This research contributes to the understanding of managerial perspectives in digital work transitions and provides practical implications for leadership development and organizational strategy in the digital era.
Co-Authors Adzillah, Wilma Nurrul Agusti, Muhammad Randika Alvaro, Steven Jordan Asral Bancin, Viktor Peniel Sarimatondang Dedi Prasetyo Dewi Kartika Dirgantari, Puspo Eka Avianti Ayuningtyas Endi Rekarti, Endi Fairuz Rifqi Abdurahman Farha, Lamia Filda Rahmiati Gina Lova Sari Hariroh, Fikih Maria Rabiatul Helmi, Tengku Ahmad Hendrian Hendrian, Hendrian Heru Mulyanto Istiqomah, Anisah Jalaludin, Engga Kusumawati, Hilma Maulana, Yono Monica, Winda MUHAMMAD KOSIM, MUHAMMAD Muhsoni, Ridwan Muji Gunarto Nainggolan, Adinda Melianda Nining Yuningsih Nurhidayah, Rika Purwanto Purwanto Puspo Dewi Dirgantari Putih, Muhadar Muhadar Ramdani, Cecep Ratih Hurriyati Rennyta Yusiana Resti Indriarti Rika Nurhidayah Rini Setyowati, Rini Safira, Occha putrie Sarjaya, Sarjaya Shine Pintor Siolemba Patiro Syah, Dika Argiyan Syah, Fikri Nur Rahman Taufik Hidayat Tikaromah, Oom Windayanti Windi Windi, Windi Yahya, Adibah Yanti, Pitri Yusriani, Sri Zaky, Yazid Ilham