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All Journal Dewantara: Jurnal Pendidikan Sosial Humaniora Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Filosofi: Publikasi Ilmu Komunikasi, Desain, Seni Budaya Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Budi Pekerti Agama Islam Journal of International Multidisciplinary Research Harmoni Pendidikan: Jurnal Ilmu Pendidikan Observasi: Jurnal Publikasi Ilmu Psikologi Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika Jurnal Manajemen Bisnis Era Digital Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Karakter: Jurnal Riset Ilmu Pendidikan Islam Reflection: Islamic Education Journal
Mu’allimin Mu’allimin
Unknown Affiliation
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Physics Social Sciences Other

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Urgensi Manajemen Konflik dalam Meningkatkan Kinerja Organisasi Abdur Rozaq; Yova Hamdani; Eka Putrilhiya; Nur Liani; Mu’allimin Mu’allimin
Karakter : Jurnal Riset Ilmu Pendidikan Islam Vol. 1 No. 4 (2024): November : Karakter : Jurnal Riset Ilmu Pendidikan Islam
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/karakter.v1i4.232

Abstract

Conflict management is a crucial element in organizational management aimed at effectively improving performance. Poorly managed conflicts can lead to decreased productivity, interpersonal tension, and disruptions in achieving organizational goals. However, when managed with the right strategies, conflicts can act as catalysts for innovation, collaboration, and process improvement. This study uses a literature review method to analyze theories and empirical findings on the urgency of conflict management in organizations. The results show that strategies such as open communication, mediation, and routine evaluation play a significant role in transforming conflicts into opportunities. By implementing effective conflict management, organizations can create a harmonious work environment, enhance collaboration among members, and optimize goal achievement.
Manajemen Mutu Pendidikan: Tinjauan Sistematik atas Konsep, Strategi, dan Implementasi dalam Konteks Pendidikan Indonesia Divta Dwi Aprina; Alin Nur Indahsari; Nur Khasanah; Mu’allimin Mu’allimin
Harmoni Pendidikan : Jurnal Ilmu Pendidikan Vol. 2 No. 4 (2025): Harmoni Pendidikan : Jurnal Ilmu Pendidikan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hardik.v2i4.2467

Abstract

The quality of education is a crucial issue in human resource development, because the quality of educational services has a direct impact on learning outcomes, the relevance of graduates, and the competitiveness of the nation. However, the implementation of quality management in educational institutions still faces challenges in conceptual, strategic, and practical aspects. This article aims to answer the research question: how are the basic concepts of educational quality understood and implemented in the context of educational management in Indonesia? The method used is a literature review with a qualitative approach. Data were obtained from scientific articles sourced from Google Scholar and Publish or Perish with the keyword “basic concepts of quality.” Of the 22 articles found in the 2021–2025 range, five articles were selected through a screening and validation process for further analysis. The results of the study show three main themes. First, educational quality is understood as a quality standard that encompasses effectiveness, efficiency, and student satisfaction. Second, quality improvement strategies emphasize the role of Total Quality Management (TQM) and school-based management (SBM) involving all elements of educational institutions. Third, quality implementation is realized through academic management, learning quality, and a continuous monitoring system. The conclusion shows that education quality management is an integrated process, not only focusing on results but also on continuous improvement. Further research is recommended to expand the focus on the integration of digitalization in education quality monitoring.  
Peran Psikologi Manajemen dalam Optimalisasi Pengambilan Keputusan Organisasi : Studi Literatur Review Alfan Fadli; Hosniyatul Hasanah; Kamalia Amaniyah; Mu’allimin Mu’allimin
Observasi : Jurnal Publikasi Ilmu Psikologi Vol. 3 No. 3 (2025): August : Observasi: Jurnal Publikasi Ilmu Psikologi
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/observasi.v3i3.1387

Abstract

This study aims to analyze the relationship between decision making and management psychology, especially in the context of organizations and education. The research method used is a systematic literature study with a qualitative approach, collecting and analyzing data from sources such as books, journals, and previous research. The results of the study indicate that optimal decision making is influenced by the leader's ability to manage emotions, adaptive leadership style, and understanding of the psychological dynamics of individuals and groups. In the context of education, the integration of management psychology through the application of motivational principles, psychological test-based selection, and curriculum development has been shown to increase the effectiveness of decision making. The discussion underlines the importance of a holistic approach that combines technical aspects of management with psychological understanding to create an efficient and results-oriented organizational and educational environment.
Total Quality Management (TQM) pada Lembaga Pendidikan: Review Sistematik atas Tren, Tantangan, dan Implikasi Praktis Kamilatun Khoiriyah; Erina Dwi Hapsari; M. Salman Alfarizi; Mu’allimin Mu’allimin
Jurnal Manajemen Bisnis Era Digital Vol. 2 No. 4 (2025): November : Jurnal Manajemen Bisnis Era Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumabedi.v2i4.918

Abstract

Integrated Quality Management (IQM) or Total Quality Management (TQM) has become a strategic issue in the field of education because it is directly related to improving the quality of learning, school management, and the achievement of sustainable competency standards. In the context of Islamic education and integrated schools, the implementation of IQM is not only oriented toward managerial efficiency but also toward the integration of religious values and the development of students’ character. Therefore, this literature review is essential to understand the development, trends, and challenges of IQM implementation in education. The purpose of this literature review is to examine how IQM is applied in various educational institutions and to identify its theoretical and practical contributions. The research questions proposed are: (1) How are the concepts and principles of IQM developed in education? (2) What are the main impacts and challenges of its implementation? The study employed a literature search through repositories, e-journals, and online publications using the keywords “integrated quality management,” “TQM,” and “education.” Out of 20 initial articles, only 5 met the inclusion criteria and were analyzed in depth. The analysis results revealed three main themes: strengthening the fundamental concepts of IQM, the role of key figures and TQM principles in education, and the implementation impacts on academic and non-academic quality. In conclusion, IQM has proven to be relevant as a strategy for improving educational quality, although challenges such as limited resources and internal resistance still need to be addressed. Future research should explore adaptive IQM strategies tailored to the local school context.
Determinasi Kepuasan Pelanggan dalam Membentuk Loyalitas Literature Review Sistematis pada Tren Pemasaran Modern Ravena Diyan Rezita; Anggun Amelia Contessa; Moelyaning Siwi; Mu’allimin Mu’allimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 6 (2025): November: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i6.1573

Abstract

Customer satisfaction and loyalty are central issues in marketing management, as both play crucial roles in ensuring business sustainability amid increasing competition. Satisfied customers tend to make repeat purchases, provide positive recommendations, and build long-term relationships with the company. Therefore, understanding the factors that influence customer satisfaction and loyalty has become an important agenda for both academics and practitioners. This study aims to address two main questions: (1) What factors influence customer satisfaction? and (2) How does satisfaction contribute to the formation of customer loyalty? The method used is a literature review, selecting articles from various online databases such as ResearchGate, Academia, and open-access journals using the keywords customer satisfaction and customer loyalty. Of the 45 identified articles, 20 were selected for in-depth analysis. The review results reveal three main trends: first, service and product quality are the most consistent determinants of satisfaction; second, price, promotion, and brand image play significant roles; and third, customer trust is an essential variable that strengthens the satisfaction–loyalty relationship. Overall, satisfaction functions as the main mediating variable in the formation of customer loyalty.
Implementasi Manajemen Mutu Terpadu dalam Pendidikan Islam: Sebuah Systematic Literatur Review tentang Resiliensi Lembaga dan Kepuasan Stakeholder Yusnida Abila; Maftuhatul Afrah; Moch. Wildani Dwi Sulaiman; Mu’allimin Mu’allimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 6 (2025): November: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i6.1574

Abstract

Improving the quality of education has become a crucial issue in the era of globalization, marked by increasing competition between institutions and public expectations for superior educational services. Integrated Quality Management (TQM) emerges as a strategic approach to improve the effectiveness, efficiency, and satisfaction of various educational stakeholders. This study aims to review the development of studies related to TQM implementation in education through a qualitative literature review. Data were collected from scientific articles published between 2020 and 2025 using Google Scholar and Publish or Perish with the keywords "TQM implementation in education." From the initial 30 articles, five of the most relevant main articles were selected. The analysis revealed three main themes: (a) the application of TQM to strengthen institutional resilience, (b) the integration of Islamic values ​​in quality management, and (c) the challenges and opportunities of TQM in vocational education. This study concluded that the stakeholder satisfaction dimension remains underexplored and requires further empirical research.
Manajemen Mutu Terpadu dalam Pendidikan Islam: Tinjauan Sistematik terhadap Praktik dan Dampaknya pada Kepuasan Peserta Didik Ahmad Baihaki; Muhammad Shofil Himam; Mu’allimin Mu’allimin
Karakter : Jurnal Riset Ilmu Pendidikan Islam Vol. 2 No. 4 (2025): November : Karakter : Jurnal Riset Ilmu Pendidikan Islam
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/karakter.v2i4.1449

Abstract

Total Quality Management (TQM) in education has become an important issue in line with increasing societal demands for quality educational services and student satisfaction. Improving educational quality not only depends on the curriculum but also on the effective implementation of quality management principles in educational institutions, including secondary schools, universities, and Islamic boarding schools. This article aims to provide a literature review on the concept, implementation, and impact of quality management on customer satisfaction in the context of Islamic education, addressing two research questions: (1) How are the concepts and practices of quality management implemented? and (2) What are the drivers and barriers to successful implementation?. The method employed is a qualitative literature review, with scholarly articles retrieved from Google Scholar and Publish or Perish (PoP) using the keyword “integrated quality management in education.” The search focused on publications from 2020 to 2025, yielding 30 initial articles. After screening and selecting based on relevance and focus on customer satisfaction, 5 main articles were analyzed in depth. The review revealed three main trends: (1) implementation of integrated quality management enhances service quality and student satisfaction; (2) leadership and curriculum management are key factors for success; and (3) continuous evaluation strategies and staff competency development promote stakeholder satisfaction. In conclusion, systematic quality management in education positively impacts customer satisfaction, and further research is needed to conduct comparative studies across institutions and to explore the integration of digital quality management systems.
Manajemen Kualitas dan Kepuasan Pelanggan: Sebuah Systematic Literature Review pada Organisasi Bisnis, Pendidikan dan Perikanan Wardatul Kamilah; Nadia Yolanda Salsabila; Adellia Rizky Falela; Mu’allimin Mu’allimin
Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika Vol. 2 No. 4 (2025): Desember : Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika
Publisher : Lembag

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/katalis.v2i4.2569

Abstract

Quality management has become an increasingly strategic issue across various sectors, including business, education, and fisheries, as it directly relates to customer satisfaction, competitiveness, and organizational sustainability. However, the existing literature reveals diverse approaches and outcomes, necessitating a more comprehensive synthesisThis research seeks to analyze the influence of quality. management in improving organizational performance, customer satisfaction, and sustainability. Using a qualitative literature review method, the search process was conducted through Google Scholar and the Publish or Perish application with the keyword “Customer Satisfaction.” From the initial 30 articles published between 2020 and 2025, 27 were screened and validated, and 5 core articles were selected for in-depth analysis. The findings reveal three major insights. First, the implementation of Total Quality Management (TQM) enhances organizational culture, performance, and competitiveness. Second, quality management in the fisheries sector plays a vital role in water quality control, supporting successful production outcomes. Third, product and service quality emerge as dominant factors influencing customer satisfaction and loyalty. In conclusion, quality management serves as a fundamental and cross-sectoral strategy that strengthens organizational performance and sustainability. Future studies are encouraged to explore the integration of quality management with digital transformation and environmental sustainability to develop more adaptive and resilient management models suited to the evolving global context.
Co-Authors Abdur Rozaq Achmad Zakaria Adellia Rizky Falela Ahmad Ansori Ahmad Baihaki Aini Nurul Alfan Fadli Alfian Wahidi Alin Nur Indahsari Alya Rahmawati Anggun Amelia Contessa Asyrof Abidin Avrielya Maulida Dindya Vikri Roemaissha Divta Dwi Aprina Dwi Maulida Eka Putrilhiya Erina Dwi Hapsari Erna Dwi Lestari Faisal Rahman Faizatul Khoiriyah Faizatun Ulil Istiqomah Fawaida Ilmalmaula Firman Hakiki Guitari Dwi Rengganis Hilma Fitriatuzzuhria Himmatut Taqiyah Hosniyatul Hasanah Imam Al-Ghazali Jovan Dwi Prasetyo Kamalia Amaniyah Kamilatun Khoiriyah Khoirotun Nisak Lailatul Masruroh M. Salman Alfarizi Maftuhatul Afrah Mahda Sakinah Manzil Silsa Sabila Maritsa Hariyanti Moch. Wildani Dwi Sulaiman Mochammad Fatur Rahman Moelyaning Siwi Moh. Amin Indra Kusuma Mualip Mualip Muhammad Farhan Firdaus Muhammad Shofil Himam Nadia Yolanda Salsabila Nasimatullaili Nasimatullaili Nia Ramadhani Nur Khasanah Nur Liani Nur Syahiroh Putri Yulianda Ravena Diyan Rezita Retista Tammamy Rika Putri Sholiha Rinna Damayanti Septa Muhammad Royhan Siti Fatimatus Zahro Syira Alegra Putri Fatekhah Try Nurahmad Slamet Hariono Wardatul Kamilah Yova Hamdani Yusnida Abila