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Journal : Journal of Intelligent Decision Support System (IDSS)

Expert system for diagnosing EDC cash register malfunctions using the Decision Tree method Thalia, Novi; Pardede, Akim Manaor Hara; Khair , Husnul
Journal of Intelligent Decision Support System (IDSS) Vol 8 No 3 (2025): September: Intelligent Decision Support System (IDSS)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/idss.v8i3.307

Abstract

Problems with the use of Electronic Data Capture (EDC) machines at Jinjja Chicken Center Point Medan restaurant pose a significant challenge, especially since EDC machines not only function as a means of cashless payment, but also as part of the cashier's operational system. Frequent disruptions include program errors, display errors, total EDC shutdowns, line idles, and “please try again” messages. Until now, the process of reporting and repairing EDC malfunctions has been done manually by submitting a request to the bank, which often makes the diagnosis and repair process slow and inefficient. This is exacerbated by the limited technical information available to restaurant operators when customers experience disruptions. To overcome these problems, this study aims to develop an expert system for diagnosing EDC cash register malfunctions using the Decision Tree method, which is capable of mimicking the way an expert diagnoses EDC problems quickly and accurately. The Decision Tree method was chosen because it is capable of mapping the decision-making process based on attributes or symptoms that arise, to produce a conclusion in the form of the type of malfunction. This system was built using the PHP programming language and run locally using XAMPP as a web server. The research was conducted in a limited setting at the Jinjja Chicken Center Point restaurant in Medan, with five main malfunction categories as variables: Program Error, Display Error, EDC Completely Dead, Line Idle, and Please Try Again. The final result of this system development is expected to provide practical, efficient solutions that approximate the capabilities of an expert, as well as make a real contribution to the utilization of expert system technology to assist in the diagnosis of digital device damage in the service sector.
Co-Authors ., Novriyenni ., Novriyenni Abdillah, Afif Abdullah Rayni Achmad Fauzi Agung Prayogi Agus Muji Santoso Agus Syahrani Agus Syahrani Ajeng Arina Nisa R al Haby Pratama Subakti Al Haby Pratama Subakti Alia Bihrajihant Raya Alia Bihrajihant Raya Alya Fadillah Amanda Putri Ardana Ambarita, Indah Amin Hou Anang Wahid M.Diah ANDIKA Andika Andika Anggi Muhammad Tanjung Anggi Pratiwi Anggraeni Dyah S Anggraeni Dyah Sulistiowati Anggun Anggraini Anggun Angraini Anita Shintya Devi Apriandi Alfa Reza Saragih Arifin Dwi Saputro Artika Dini Anggriani Asrofi Liza Nasution Astrika, Rahayu Aula, Nurhasanah Azmy, Maulida Bachtiar, Willy Bagus Aziz Bagus Azizi Bayu Juliansyah Boyke Gunawan Manurung Br Bangun, Cindy Arsita Buaton, Relita Budi Purnomo Siahaan Budi Saragi Ginting budi saragih budi saragih Budi Serasi Ginting Budi Serasi Ginting Christian Adi Pratama Saragih Debby Ade prastiwi Deby Siska Oktavia Pasaribu Destiara, Destiara Desty Dwi Putri Diana Lestari Simamora Diaz Kuncoro Dina Filina Eddu Dwi Rizki Eddu Dwi Rizki Efendi, Sutris Eka Rahamadi Susilo Elni Arbaeti, Endang Evi Rinata Fahri Husaini Farid Reza Malau Fatmaira, Zira Fauzi, Achmad Fazar Syahfitra Ferry Rahmadani fika lestika Fika Lestika Br. Tarigan Finda Meyditia Finda Meyditia Fuzy Yustika Manik Fuzy Yustika Manik Ginting, Budi Saragi Gultom, Imeldawaty H Khair Hamdani, Diky Hamdani, Diky Harahap, Khairunnisa Hari sabana Hasanul Khair Hasdari Helmi Hasdari Helmi Hendy Setiawan Hendy Setiawan Herdianta Herdianta Herlina, Lien Hermansyah Sembiring Hotler Manurung Husnul Kahir I G Prahmana I Gusti Prahmana I Gusti Prahmana igusti prahmana Iis Joice Susanti Marpaung Ilham Ilham Indah Haziziyah Jen Peng Huang John Darwis Martuadi Saragih John Darwis Martuadi Saragih Jonathan Setiadi Pasaribu Kadim, Lina Arliana Nur Katen Lumbanbatu Katen Lumbanbatu Katen Lumbanbatu Katen Lumbanbatu Khadafi, Muhamad Khair , Husnul Khair, Husnul Khairunnisa Harahap Lita, Catlya Novera M Fakhrul Hirzi M Ilham Nst M. Rizki Auliansyah Ginting M. Taufik Magdalena Simanjuntak Magdalena Simanjuntak Magdalena Simanjuntak Maida Andriani Marto Sihombing Marto Sihombing Marto Sihombing Marto Sihombing Marto Sihombing maulida azmy Maulida Azmy Melda Pita Uli Sitompul MHD Micho Januar Prananta Mili Alfhi Syari Mili Alfhi Syari Syari Muhammad Arie Afryanda Muhammad Arie Afryanda Muhammad Taufik Nanang Wahyudin Nanang Wahyudin Nanda, Wahyu Surya Naufal Falaah Nduru Nidya Banuari Nila Damayanti Ningsih, Nur Ema Tiana Novriyenni Novriyenni - Novriyenni Novriyenni Novriyenni Novriyenni Novriyenni Novriyenni Novriyenni Novriyenni, Novriyenni Nur Ema Tiana Ningsih nurema tiana ningsih Nurhayati Nurita Indriana PASARIBU, TIO RIA Pasaribu, Tioria Paul Saut Marganda L Tobing Permana Putra Permana Putra Pitaloka, Nadila Prahmana, I Gusti Prastya, Reno Preddy Marpaung Putri Lestari Riawan Rafael R.F. Sijabat Rahmad Syahputra Rahmadani Rahmadani Rahmadani Ramadhani Rangkuti, Nazwa Nurul Hafizah Refirda Agtalia Rendi Eka Pratama Rendi Eka Pratama Resti Afrelia Sibuea Richa Orellia Rika Hedy Anggraini Prastio rima siburian Riski Ramadhansyah Ronny Lesmana Rusmin Saragih, Rusmin Saragih, John Darwis Martuadi Sari, Indah Kelana Sawitri Sawitri Selfira Selfira Sembiring, Hermansyah Sihombing, Anton Sihombing, Marto Sijabat, Maruba Simanjorang, Armadani Simanjuntak, Magdalena Simanjuntak, Ruth Rani Sirait, Fahmi Aulia Siswan Syahputra Siswan Syahputra Sitepu, Cindy Yohana Siti Alyunita Mega Lestari Siti Mutoharoh Permata Ayunda suci ramadani Suhada Suhada Suhada Suhada Suhada Suhada Suhada Suhada, Suhada Surja Arafat Surtan Hasibuan Surya Siswoyo Surya Siswoyo Sutris Efendi Syahputra , Siswan Syahputra, Siswan Syari, Milli Alfhi Tarigan, Fika Lestika Br. Tengku Syahdina Riyan Thalia, Novi Tio Ria Pasaribu Tria Pusvita Dewi Triana Dewi lestari Usman Gumanti Wardani, Sisca Willy Bachtiar Wisnu Satriyo Jati Wisnu Satriyo Jati Yani Maulita Yanuar Dwi Prastyo Yehezkiel Wibisono Sagala Yourman Doni Siddik Yuda Washita