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All Journal JURNAL KEPARIWISATAAN International Journal of Social Science and Business Jurnal Ilmiah Manajemen dan Bisnis JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management LACULTOUR: Journal of Language and Cultural Tourism International Journal of Applied Research in Tourism and Hospitality Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Jurnal Penelitian Pendidikan Indonesia TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata Journal of Hotel Management
I Gusti Ayu Putu Wita Indrayani
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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Psychological Capital, Work Happiness, and Innovative Behaviour: Evidence from Millennials Worker of Star-Rated Hotels Indrayani, I Gusti Ayu Putu Wita; Sari, Desak Made Febri Purnama
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6182

Abstract

This study focuses on the innovative behaviour of starred hotel employees driven by their psychological capital and happiness at work. An explanatory sequential analysis with a positivistic paradigm were applied through the Smart PLS approach. Data were collected through a cross-sectional survey of 129 millennial employees at starred hotels which were validated through in-depth interviews with different levels millennial employees. The findings of the study indicate that happiness at work fully mediates the effect of psychological capital on innovative work behaviour. Psychological capital offers psychological resources that enable employees to experience job happiness, which in turn fosters the development of innovative behaviour. Happiness at work creates an internal drive to try new things, participate in innovation efforts, and contribute to improving work processes. Several dimensions play an important role in the formation of innovation through work happiness, namely a positive work environment, career development opportunities and flexibility, work-family balance, recognition and appreciation. The practical implications of this study offer recommendations for star hotel management to enhance organizational culture that fosters employees’ happiness at workplace by implementing recognition and appreciation programs, providing work-life balance facilities, and strengthening positive work relationships. Theoretically, these findings align with the conservation of resources theory which is emphasizing the reinforcement of internal resources to support innovative work behaviour. Future research is encouraged to validate these findings in different contexts to enhance generalizability.
SOSIALISASI PELAYANAN PRIMA DAN PENGEMBANGAN HOMESTAY BAGI MASYARAKAT DI DESA WISATA TAJEN, KECAMATAN PENEBEL, KABUPATEN TABANAN Adi, Ida Ayu Sri Puspa; Indrayani, I Gusti Ayu Putu Wita; Darmaputra, Putu Gede Eka; Sekarti, Ni Ketut; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 1 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i1.1504

Abstract

Tajen Tourism Village is a pioneering tourist village that already has various tourism potentials that are ready to be developed. As for the choice to carry out outreach to the community in the Tajen Tourism Village, it is for various reasons, including the village's potential, there are already a lot of tourists visiting and even staying overnight, there are still a few existing homestays and the tourist village is ready to develop homestays according to tourists' expectations. However, judging from the existing potential, the village community has not been able to provide maximum service to tourist requests, both in terms of service when providing culinary delights and homestay cleaning services. For this reason, this community service is carried out in the form of Socialization of Tourism Village Services, with participants from all stakeholders in the Tajen Penebel Tourism Village. The output of this community service activity is to increase the community's understanding of excellent service to tourists, increase the understanding of the meaning of homestay, increase the community's ability to clean and clean homestays, and increase the community's readiness to receive both domestic and international tourists.
Decoding Emotional Intelligence of Hospitality Workforce in Bali: Generation Z Perspectives Indrayani, I Gusti Ayu Putu Wita; Sekarti, Ni Ketut; Puspa Adi, Ida Ayu Sri; Arthini, Ni Nyoman Suci; Pitanatri, Made Uttari
Jurnal Penelitian Pariwisata Vol 8 No 1 (2024): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v8i1.250

Abstract

Emotional intelligence plays a central role in the hospitality industry as it significantly influences service quality, workplace relationships, and hotel reputation. However, empirical studies on emotional intelligence in previous literature have not specifically focused on Generation Z, the youngest generation entering the workforce. This research aims to identify the emotional intelligence of Generation Z employees. The research adopts a sequential explanatory mixed-method approach, utilizing a questionnaire distributed to 115 Generation Z employees and conducting interviews with middle and top managerial levels in five-star hotels in Bali. The research findings indicate that the emotional intelligence of Generation Z employees varies at different levels across various dimensions. While employees demonstrate an understanding of their own emotions and effectively manage them in service delivery, there is a need for improvement in their ability to comprehend the emotions of others. The practical implications of these findings suggest that hotel management should focus on creating a supportive work environment that enhances employee well-being, including adjustments to work schedules, stress management, and well-being programs to maintain their emotional balance. This study may significantly contribute to the development of effective strategies to optimize the potential of Generation Z employees in achieving service excellence and organizational success. Keywords: hospitality, psychological capital, subjective well-being
From Good To Great: Total Quality Management In The Housekeeping Department Of A Luxury Resort in Bali Tayana, Putu Diva Adhi; Indrayani, I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.1983

Abstract

Total Quality Management (TQM) is a crucial managerial approach within the hospitality industry, essential for achieving consistent operational excellence and optimal, continuous customer satisfaction. This research specifically aims to assess the implementation of TQM within the Housekeeping Department of RB Luxury Hotel. Its primary focus is to deeply understand how key TQM dimensions such as continuous improvement, employee involvement, customer focus, and leadership are truly applied in the daily operations of the housekeeping department. The data analysis method employed is descriptive qualitative, involving in-depth interviews with both room attendants and housekeeping managers to gain perspectives from top and lower management. Additionally, a careful analysis of relevant documents is conducted. Initial findings indicate that TQM implementation in the housekeeping department remains varied; some areas have achieved optimal levels, while others clearly require further enhancement. Therefore, this study also provides practical and measurable recommendations to proactively improve service quality and guest satisfaction on an ongoing basis, ensuring that standards of excellence are consistently maintained for an exceptional and unforgettable stay experience.
DIVING DEEP: UNDERSTANDING INNOVATIVE WORK BEHAVIOR THROUGH THE LENS OF CONSERVATION OF RESOURCES THEORY Indrayani, I Gusti Ayu Putu Wita
JURNAL KEPARIWISATAAN Vol 24 No 2 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i2.1881

Abstract

This study focuses on the innovative behavior of millennials workers to calibrate the premises in Conservation of Resources Theory as a macro theory in this research area. An explanatory sequential design was applied through the Smart PLS analysis. Data were collected through a cross-sectional survey of 129 millennial workers at starred hotels and validated through in-depth interviews. The findings of the study indicate that happiness at work fully mediates the effect of psychological capital on innovative work behavior. This confirms premises in conservation theory which postulates that psychological capital offers psychological resources that enable employees to experience job happiness, which in turn fosters the development of innovative behavior. Several dimensions play an important role in the formation of innovation through work happiness, namely a positive work environment, career development opportunities and flexibility, work-family balance, recognition and appreciation. The practical implications of this study offer recommendations for star hotel management to enhance organizational culture that fosters employees’ happiness at workplace by implementing recognition and appreciation programs, providing work-life balance facilities, and strengthening positive work relationships. Theoretically, these findings align with the conservation of resources theory which is emphasizing the reinforcement of internal resources to support innovative work behavior.
Model Efektivitas Pelatihan Front Desk Agent Pasca Pandemi: Konteks Hospitaliti Indrayani, I Gusti Ayu Putu Wita; Widiantini, Ni Luh Putu Erin; I Made Sucipta, Adnyana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1342

Abstract

This study aimed to assess the effectiveness of Front Desk Agent training at AKB Hotel post pandemic. Primary data were gathered through interviews with Front Office Managers and Front Desk Agents, focusing on training experiences and Front Desk Agent profiles. Additionally, secondary data from online travel agents, reflecting guest complaints related to Front Desk Agent services, were considered. The research incorporated both qualitative data, derived from training interviews, and quantitative data, encompassing room occupancy rates, Front Desk Agent numbers, and guest complaints. Employing a qualitative descriptive analysis technique, the study followed Woods' theory, which outlines steps to assess training effectiveness: Reaction, Learning Process, Behavior Change, and Outcomes. Ten Front Desk Agents was chosen from a total of 13 individuals for this study. Findings revealed the ineffectiveness of Front Desk Agent training post pandemic at AKB Hotel, emphasizing the need for improved training scheduling. The study underscores the importance of addressing issues identified through a comprehensive analysis to enhance the overall efficiency of Front Desk Agent training in challenging circumstances.
The Pengaruh Work Life Balance terhadap Kinerja Karyawan di Hotel ORB Wita Indrayani, I Gusti Ayu Putu; Wulan Dari, Ni Wayan; Adinda, Clearesta
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Human resource management, especially employee performance, is an important emphasis that must be paid attention to by companies. However, what is no less important is the employee's work life balance in managing the quality of his life against the demands of work and life outside of work which must be considered in order to maintain his performance. This research was conducted at Hotel ORB. This research aims to determine the effect of work life balance on employee performance which is analyzed using the Statistical Program for Social Science (SPSS). The type of data needed by researchers uses quantitative data with data collection techniques, namely questionnaires. The population in this study involved all employees at Hotel ORB, totaling 183 people. The sample used in this research was 126 respondents. The sampling technique is probability sampling technique (proportinate stratified random sampling) because the population is heterogeneous. The results of this research show that work life balance simultaneously has a positive and significant effect, with a tcount>ttable value of 6.529>0.1743. Work life balance contributes to influencing employee performance by 60.6% and the remaining 39.4% is influenced by other variables not used in this research.
Travel Behavior of State Civil Servants of Ministry of Tourism and Creative Economy Indrayani, I Gusti Ayu Putu Wita; Suprastayasa, I Gusti Ngurah Agung; Armeli, Armeli; Sucahyo, Purwastuti Eko
LACULTOUR: Journal of Language and Cultural Tourism Vol. 2 No. 1 (2023): LACULTOUR: Journal of Language and Cultural Tourism
Publisher : Unit Pelayanan Bahasa, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/lacultour.v2i1.1128

Abstract

This article aims to describe the tourist behavior of State Civil Servants of the Ministry of Tourism and Creative Economy of the Republic of Indonesia. Data was obtained by distributing questionnaires via Google form to staff. Of the fifty (50) people who were asked to fill in, as many as forty-one (41) or 82% filled it out. The data obtained were analyzed descriptively and the findings from this study were that the tourist behavior of state civil servants at the Ministry of Tourism and Creative Economy varied greatly. Most of the respondents travel between three to 6 times a year, like nature tourism, plan their trips within a week or less and between 3 to 6 months, travel between 2 to 3 days and between 4 to 6 days. Sources of information for their holidays mostly come from social media and from friends or colleagues. Most of them like to travel with their families and a few travels with friends, but no one travels alone.
Dimensi Soft Skill Generasi Z di Dunia Hospitaliti: Membangun Keunggulan Kompetitif dengan Critical Thinking, Creativity, dan Problem Solving Indrayani, I Gusti Ayu Putu Wita; Yadnya, I Gede Parta; Pramana, I Wayan Arya Yudha Galang; Putra, Putu Eka Purnama; Putra, I Nyoman Pebriandika Sukawati
JURNAL BISNIS HOSPITALITI Vol 13 No 1 (2024): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v13i1.1376

Abstract

Generation Z faces dynamic and increasingly complex demands in the job market. Thisresearch aims to identify critical soft skill dimensions for Generation Z employees in thehospitality industry. Employing a qualitative approach, the study explores this phenomenonthrough semi-structured in-depth interviews with ten Department Heads of star-rated hotelsin Badung and Denpasar. The research also unveils perspectives and experiences of star-ratedhotel managers in guiding Generation Z employees and addressing associated challenges.Findings indicate the necessity of developing key soft skills, including critical thinking,creativity, and problem-solving. Critical thinking enables them to analyze informationcritically and make prompt decisions, while creativity supports innovative behavior and freshperspectives on issues. Additionally, problem-solving becomes an essential skill in facingcomplex challenges and changes. The study's implications emphasize the importance ofintegrating these three soft skills to prepare Generation Z for challenges in the hospitalitysector. The research underscores the need for integrating these skills to form a robustfoundation for Generation Z's future in the ever-changing and dynamic hospitality industry.
Strategi Up Selling di Hotel XXX Nusa Dua Prananta, I Komang Yoga; Indrayani , I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1321

Abstract

The purpose of this study is to determine the up-selling strategies how receptionists implement up-selling strategies. This research is important to increase the revenue of hotel XXX Nusa Dua.. The data analysis technique used in this research is qualitative descriptive, and the discussion of this research refers to the theory of steps in up-selling by Sanjiwani (2023). The analysis results show that there are similarities and differences between the theory and the actual implementation. The similarity is that receptionists can explain the benefits of products with higher value. On the other hand, the criteria that are not met are that receptionists are unable to analyze guests' needs, do not offer the most expensive products, and do not provide discounts or special prices. Based on these results, the suggestions that can be given are that receptionists should improve their ability to analyze guest characteristics, be more proactive in offering products with the highest price, and the management should conduct more frequent training related to up-selling.
Co-Authors Adinda, Clearesta Ariesa, Kadek Wahyu Armeli Armeli Armeli, Armeli Desak Made Febri Purnama Sari I Gede Darmawijaya I Gede Darmawijaya I Gusti Agung Gede Witarsana I Gusti Ayu Manuati Dewi I Gusti Ayu Niken Launingtya I Gusti Ngurah Agung Suprastayasa I Gusti Putu Ngurah Budiasa I Gusti Wayan Murjana Yasa I Kadek Arisanjaya I Made Sucipta Adnyana I Made Sucipta, Adnyana I Putu Arya Mahardika I Wayan Gede Supartha I Wayan Seniartha I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Komang Ari Herlia Listianti Komang Sri Widiantari Kristiari, Oniek Made Uttari Pitanatri Ni Kadek Indri Meliati Ni Ketut Iswarini Ni Ketut Sekarti Ni Komang Widiastari Ni Luh Dita Priliani Ni Luh Putu Dewi Trisna Yanti Ni Luh Supartini Ni Made Rukmiyati Ni Made Sri Rukmiyati Ni Made Tirtawati Ni Nengah Trisna Prawiti NI NYOMAN SUCI ARTHINI . Ni Putu Diah Sri Maharani Ni Putu Eka Trisdayanti Ni Putu Selina Venysia Pitanatri, Made Uttari Praditya, Kadek Regi Pramana, I Wayan Arya Yudha Galang Prananta, I Komang Yoga Priliani, Ni Luh Dita Purwastuti Eko Sucahyo Puspa Adi, Ida Ayu Sri Putra, I Nyoman Pebriandika Sukawati Putra, Putu Eka Purnama Putu Diana Ayu Pratiwi Putu Gede Eka Darmaputra Putu Saroyini Piartrini Pynatih, Putu Deny Mahendra Safitri, Ni Komang Santi Diwyarthi, Ni Desak Made Sari, Ni Made Dewi Nirmala Seniartha, I Wayan Sri Rukmiyati, Ni Made Sucahyo, Purwastuti Eko Sulistyawati, Ni Luh Ketut Sri Swandeni, Ni Kadek Tayana, Putu Diva Adhi Wayan Audina Mahesa Putri Widiantini, Ni Luh Putu Erin Wulan Dari, Ni Wayan Wulantari, Putu Yadnya, I Gede Parta