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All Journal JURNAL GOVERNANSI Jurnal Sosial Humaniora Indonesian Journal of Social Research (IJSR) Public Policy Journal Karimah Tauhid ASEAN Journal for Science and Engineering in Materials
Euis Salbiah
Djuanda University
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Neuroscience Social Sciences

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Journal : Public Policy Journal

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Effectiveness of the Digital Population Identity (IKD) Program at the Population and Civil Registration Office of Bogor Regency Therasari, Anita; Salbiah, Euis; Apriliyani, Neng Virly
Public Policy Journal Vol 6, No 2 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i2.2973

Abstract

The implementation of the Digital Population Identity (IKD) is one of the government’s efforts to digitize public services, particularly in the area of civil registration. This study aims to evaluate the effectiveness of the IKD program conducted by the Department of Population and Civil Registration (Disdukcapil) of Bogor Regency. The research uses a descriptive quantitative approach to gain a statistical picture of public perceptions of the program. Data were collected from 100 respondents through a structured questionnaire, supported by interviews with key officers at Disdukcapil. The effectiveness of the IKD program was measured using five dimensions proposed by Sutrisno (2010): program understanding, target accuracy, timeliness, goal achievement, and actual change. The results of this study indicate that the IKD program in Bogor Regency is considered effective, with an overall average score of 3.83, categorized as "good." The highest score was achieved in the program understanding dimension (3.97), which shows that most of the community already understands how to access and use IKD services. However, the lowest score was found in the timeliness dimension (3.71), indicating that technical issues such as poor internet access, limited digital literacy, and application errors are still obstacles in the field. Interviews also revealed that socialization efforts must be strengthened, and the system interface must be simplified to accommodate citizens with low digital skills. This study contributes by filling the research gap on the regional implementation of digital identity services from a quantitative perspective. While previous studies often focused on national-level policies or technological design, this research provides empirical evidence of how the IKD program performs in practice at the local level. The findings suggest that strengthening public understanding is key to increasing program effectiveness. Policymakers are encouraged to improve education, infrastructure, and application usability to ensure inclusive and sustainable digital public services.
Co-Authors Abdul Rifan Abraham Yazdi Martin Agustini Anggraeni, Mega Rizky Aniek Faradillah Annisa Zahra Sholehah Anugrah Dwi Cahyo Prabowo Aprianto, Hendro Apriliani, Afmi Apriliani, Neng Virly Apriliyani, Neng Virly Aryati, Siti Assayuti, Muhammad Jalaludin Bambang Eka Saputra Beddy Iriawan Maksudi Bhakti, Muhammad Tegar Purna Bunyamin, Ijang Chaerunnisa Zoe Susanto Chatarina Umbul Wahyuni Dadan Wahyudi Dea Hilmiah Halawi Dede Citrawati Dede Syahrudin Denny Hernawan Denny Hernawan Denny Hernawan, Denny Dermawan, Raihan Salman Desi Fitriyana, Desi E Syahrudin Faradillah, Aniek Farhati, Muthia Zahra Fitria Saefatu Amanah Ginung Pratidina Ginung Pratidina Gotfridus Goris Seran Gustina, Reza Hakim, Ikhwanul Halawi, Dea Hilmiah Ijang Bunyamin Indra Rukmana Irma Purnamasari Irma Purnamasari Irvan Maulana Kismytiadara Kristina, Lulu Kusmiati, Isma Laia, Heri Wansyah Lulu Kristina M. Renaldi M.YGG seran Marezka Maria Fitriah Marinda. W, Vuvud Maulana, Irvan Maulinda, Winda Mirna Pratami Muafa, Muhammad Adli Muhamad Tengku Muhamad YGG. Seran Muhammad Ramadhan Muhtar, Saepudin Mulyawati, Lani Mustofa, Iid Zaenal Nabilah, Siti Nancy Purnamasari Setiawan Nouval, Muhammad Nurmas Hasanah Tanjung Nusantara, Aqsho Bintang Oktavinia, Kikin Prabowo, Anugrah Dwi Cahyo Pranowo, Hendro Pratidina , Ginung Purnamasari, Irma R. Akhmad Munjin R. Oetje Subagdja R. Siti Pupu Fauziah Rafa Ahdiya Nasyita Ramadanti, Nisrina Putri Ramdani, Faisal Tri Rasya Qotrunada Ratnasari, Tri Retno Wulandari Retno Wulandari Rio Ranbilal Rita Rahmawati Roestamy, Martin Rusliandy, Rusliandy Sa'diah, Halimatu Sabila, Zahra Yeza Saepudin Sahila, Alifa Nasywa Salsabila, Vidya Zahra Samsi, Adrianus saraswati, angeli Sari, Melinda Laela Sastrawan, Berry Sastyaviani, Intan Alifa Rias Seftiansyah, Ryan septiana, Muhammad Prayoga Seran, M. Yusuf GG Seran, M.YGG Seran, YGG Setiawan, Koesworo Setiawan, Nancy Purnamasari Setiyani, Melia Dewi Nur Siti Wulandari Solly Aryza Subandi, Naufal Imam Sukarelawati . Surya, Gerdian Hadi suryaningsih Syafitri, Riska Adita Therasari, Anita Utami Dewi Sartika Utami Tuarita, Tridita Yuniar Vuvud Marinda. W Waahyudin, Cecep Wahyudin, Cecep YGG Seran Zakiah, Ratu Ulfah Zulfa, Agra Alfin