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THE ANALYSIS OF THE SERVICE QUALITY ON FRONT OFFICE DEPARTMENT IN BALI NUSA DUA HOTEL Sanjaya, Wayan Kiki; Wijaya, A.A. Agung; Aryati, Kadek Feni; Rafael, Reinaldo
Journal of Business on Hospitality and Tourism Vol. 6 No. 1 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v6i1.188

Abstract

This study analyzes the guest satisfaction level of service quality on front office department in Bali Nusa Dua Hotel. As many hotels are emerging up, hence companies being required to improve the service quality on front office department in order to achieve customer satisfaction. In reality, although in generally, the services in Bali Nusa Dua Hotel is good, but having some shortcomings, this became an obstacle in improving the service quality. Therefore, the problem raised in this study is how the service quality and alternative strategies in improving the service quality on front office in Bali Nusa Dua Hotel. This is a quantitative descriptive research. The data of research were obtained from observations, questionnaires, interviews, and documentation studies. The data were further tabulated with the results of the study which found that although the average guest were satisfied with the front office service, empathy is needed to be optimized as one of the alternative strategies and as a screening study that led to the satisfaction of the guests staying overnight.
Efektivitas Biofilter Dalam Mereduksi Polutan Organik Pada Air Limbah di RPA Palu Sabrillah, Nur; Nitoy, Sarah Patricia; Pitriani, Pitriani; Sanjaya, Kiki; Magdalena, Maria; Wahid, Riri Suwahyuni
Jurnal Promotif Preventif Vol 7 No 2 (2024): April 2024: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v7i2.1178

Abstract

Pengolahan limbah cair di Rumah Potong Ayam (RPA) yang tidak tepat dapat menimbulkan risiko terhadap lingkungan dan kesehatan masyarakat. Penelitian ini bertujuan untuk mengetahui efektivitas biofilter dalam mereduksi kandungan Amonia (NH3) dan Total coliform pada air limbah di RPA Merpati Kota Palu. Metode penelitian yang digunakan adalah Quasi Experiment dengan pendekatan uji laboratorium, menggunakan teknik pengambilan sampel composite sampling by time. Hasil uji laboratorium menunjukkan bahwa pada variasi kecepatan aliran 5 ml/detik efisiensi pengurangan NH3 kurang efektif dengan nilai 23,31%, sedangkan pada kecepatan aliran 10 ml/detik efisiensi pengurangan NH3 mencapai 22,08%. Pengurangan Total coliform cukup efektif pada kecepatan aliran 5 ml/detik dengan efisiensi 47,31%, namun kurang efektif pada kecepatan 10 ml/detik dengan efisiensi 35,27%. Selama pengoperasian biofilter, pH berada dalam rentang 7,29-8,98, dan suhu berkisar antara 27-29˚C. Sebelum diolah, air limbah RPA memiliki warna merah kecoklatan dan berbau, tetapi setelah dilakukan pengolahan, warnanya menjadi jernih dan tidak berbau. Biofilter anaerob aerob dengan kecepatan 5 ml/detik kurang efektif dalam mereduksi parameter NH3, namun cukup efektif dalam mereduksi parameter total coliform.
PHBS BAGI ANAK PENYINTAS BENCANA DI SDN INPRES 1 DESA ROGO KECAMATAN DOLO SELATAN KABUPATEN SIGI Arifin, Pitriani; Kiki Sanjaya; Grasela Olivia Rambi; Firmansyah
JURNAL PENGABDIAN FARMASI DAN SAINS Vol. 1 No. 1 (2022): Oktober 2022
Publisher : Jurusan Farmasi FMIPA Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpsf.2022.v1.i1.16130

Abstract

In 2021 there were 3,058 disasters, 42.1% were floods. One of the flood-affected areas was Rogo Village, the disaster would be followed by the emergence of refugees who were not supported by adequate sanitation facilities, this could trigger an outbreak so that knowledge of PHBS especially a childrens needs to be improved. Behavior change is not instantaneous, to accelerate the process, efforts are needed to increase knowledge and supporting facilities. The academic community of public health faculty will provide education for students at Inpres 1 Rogo Elementary in South Dolo District, Sigi Regency regarding PHBS steps that must be carried out in post-disaster conditions. This community service was carried out on 16th July 2022, starting with a pre-test to measure the participants' prior knowledge regarding PHBS and after the counseling it would end with a post-test to measure their increases of knowledge. The activity was attended by 23 students and 4 teachers. Based on the results of the pre-post test, it is known that the extension materials can increase the participants' knowledge regarding PHBS, this can be seen from the increase in the post-test scores. The highest increase in knowledge related to handwashing steps in accordance with the Ministry of Health guidelines, the value increased from 0% to 92.34%. Meanwhile, students' understanding of the requirements for “Jajan Sehat” has not been maximized even after being given education, this is illustrated by the increases scores of in participant is 21.73% to 78.26%, this it lower than the increases a scores of participants in other sections.
PUZZLE EDUKASI PHBS BAGI ANAK PENYINTAS BENCANA DI SDN 1 ROGO KECAMATAN DOLO SELATAN KABUPATEN SIGI Sanjaya, Kiki; Pitriani, Pitriani
Jurnal Dedikatif Kesehatan Masyarakat Vol. 4 No. 2 (2024): Vol 4, No 2 (2024), April
Publisher : Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/dedikatifkesmas.v4i2.940

Abstract

Tahun 2022 terdapat 3.531 kejadian Bencana (1.524 merupakan kejadian banjir) dengan total korban meninggal 851 jiwa, luka- luka 8.726 orang, hilang 46 orang dan korban terdampak yang mengungsi sebanyak 5.492.046 orang (Geoportal BNPB, 2022). Tingginya potensi banjir di Indonesia disebabkan kondisi geografis, dimana terdapat lebih dari 5.000 sungai besar dan kecil dan 30% melewati kawasan padat penduduk dan berpotensi terjadinya banjir. Salah satu daerah yang hampir setiap tahun terdampak banjir adalah Desa Rogo, Kecamatan Dolo Selatan, Kabupaten Sigi, Provinsi Sulawesi Tengah. Bencana akan diikuti munculnya pengungsian yang tidak didukung fasilitas sanitasi memadai, hal ini dapat memicu merebaknya wabah, sehingga pengetahuan PHBS khususnya kelompok rentan seperti anak-anak perlu ditingkatkan. Perubahan perilaku memerlukan tahap panjang dan konsisten, untuk mempercepat proses perubahan diperlukan upaya peningkatan pengetahuan dan sarana pendukungnya. Untuk itu, kami civitas akademika FKM UNTAD akan memberikan edukasi kepada siswa-siswi di SDN 1 Rogo, Kecamatan Dolo Selatan, Kabupaten Sigi terkait langkah-langkah PHBS minimal yang harus dilakukan pada kondisi pasca bencana. Pada kegiatan pengabdian ini kami menggunakan media edukasi berupa PUZZLE EDUKASI PHBS yang dibuat dari sampah atau barang bekas seperti karton dan kemasan plastik. hal ini dilakukan karena kondisi di Desa Rogo masih minim akses internet sehingga tidak memungkinkan untuk edukasi berbasis digital. Untuk mengukur perubahan pengetahuan siswa terkait kegiatan PHBS akan dilakukan pre dan post test. Kegiatan akan dikemas dalam bentuk games menggunakan PUZZLE EDUKASI PHBS sehingga lebih menarik minat siswa/siswi untuk menerima materi. Kami juga akan memberikan video tutorial pembuatan puzzle edukasi kepada pihak sekolah agar media belajar berbasis games ini dapat terus dilanjutkan dan ditingkatkan pihak mitra.
Makna Simbolik Tradisi Pemberian Gelar Jajuluk Upacara Pernikahan Masyarakat Komering Sumatera Selatan Sanjaya, Kiki; Rahma Santhi Zinaida
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 4 No. 3 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting (In Press)
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i3.1046

Abstract

This research aims to determine the symbolic meaning of the tradition of giving the jajuluk title at the wedding ceremony of the Komering people of South Sumatra. The theory used in this research is Symbolic Interaction Theory. The research method used was a descriptive qualitative approach, then the research object was in the Kertapati Palembang area. Meanwhile, the research subjects were the East Ogan Komering Ulu Education and Culture Service, Ogan Komering Ulu Community Leaders and the Kertapati Palembang Community. The results of this research are that in the Komering tribe there are traditional titles given to the bride and groom at the Komering community's wedding ceremony in Kertapati Palembang. The traditional title referred to in this context is a symbol of respect for someone who has reached adulthood, which is marked by marriage. A person's adult size is determined when they are married. Therefore, for every man at the wedding ceremony he must be given a traditional title, as well as his bride too. The tradition of giving traditional titles has social implications in society in the form of the meaning of these traditional titles in everyday life.
Association Between Basic Environmental Sanitation and Diarrhea Incidence Among Children Under Five in Kamonji Health Center Area, Palu Riri Suwahyuni Wahid; Juwita Rahayu; Kiki Sanjaya; Nur Hikmah Buchair; Hasanah, Hasanah; Sendhy Krisnasari
Jurnal EduHealth Vol. 16 No. 04 (2025): Jurnal EduHealt, Edition October-December , 2025
Publisher : Sean Institute

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Abstract

Based on the 2024 World Health Organization (WHO) report, diarrheal disease affected approximately 1.7 billion children globally and remains a major contributor to mortality among those under five years old. This research investigated the association between basic sanitation conditions and diarrhea incidence among children under five in the Kamonji Health Center area, Palu City. A quantitative design with a cross-sectional approach was applied. The total population included 2,926 children under five, from which 100 participants were selected using the Slovin formula and stratified random sampling. Respondents were distributed across four sub-districts: Ujuna (31), Kamonji (28), Siranindi (19), and Baru (19). Statistical analysis using the Chi-Square test indicated p-values of 1.000 for clean water quantity, 0.000 for latrine ownership, 0.000 for waste bin availability, and 0.574 for wastewater drainage. The results demonstrated significant relationships between latrine ownership and waste bin availability with diarrhea occurrence, while no significant relationship was identified for clean water quantity and wastewater drainage. These findings suggest that environmental health programs should focus on improving household sanitation facilities and promoting routine health education to enhance community understanding of proper sanitation practices and diarrhea prevention strategies.
FOOD EDUCATION ON SCHOOL CHILDREN'S SNACKS USING CREATIVE LEARNING MEDIA (E-BOOKLET) TO IMPROVE STUDENTS' KNOWLEDGE AT SMA NEGERI 5 PALU Kiki Sanjaya; Pitriani, Pitriani; Sendhy Krisnasari; Alchamdani, Alchamdani; Adhe Sofyan Anas; Riri Suwahyuni Wahid; Ocvita Maharani; Adnan Sari Bite
Multidisiplin Pengabdian Kepada Masyarakat Vol. 4 No. 03 (2025): Multidisiplin Pengabdian Kepada Masyarakat, inpress edition 2025
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

School Children’s Snacks (PJAS) serve as one of the daily food sources for students; however, many issues regarding hygiene and food safety are still frequently found. The 2023 BPOM inspection revealed that 126 samples (55.75%) did not meet biological standards due to contamination by Escherichia coli. In addition, three samples of noodles and tofu (1.95%) were found not to meet chemical standards because they contained formalin. This situation is exacerbated by the lack of supervision from parents and teachers, as well as students’ limited knowledge about food safety. To address these problems, a community service program was conducted at SMA Negeri 5 Palu on August 25, 2025. The activity began with coordination between the principal and teachers regarding the use of an e-booklet as an educational medium for PJAS. A pre-test was carried out to assess students’ baseline knowledge, followed by counseling sessions delivered through short lectures, e-booklets, and videos. A post-test was then administered to measure knowledge improvement. To further motivate students, educational games with prizes were organized, and the PJAS e-booklet was handed over to the school for continuous use. Analysis of the pre- and post-test results showed a significant increase, both in understanding PJAS selection and awareness of harmful substances. Thus, this educational activity effectively enhanced students’ knowledge of safe PJAS consumption and helped reduce the risk of foodborne illness.
Kerentanan Kejadian Penyakit Berbasis Lingkungan Pada Masyarakat Terdampak Bencana Di Daerah Pesisir Kabupaten Donggala Arifin, Pitriani; Radhiah, Sitti; Sanjaya, Kiki
Preventif : Jurnal Kesehatan Masyarakat Vol. 12 No. 1 (2021): Volume 12 No.1 (2021)
Publisher : Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/preventif.v12i1.225

Abstract

ISPA dan diare yang merupakan penyakit berbasis lingkungan selalu masuk dalam 10 besar penyakit tertinggi di hampir seluruh puskesmas di Indonesia1. Hendrik L. Bloom mengemukakan lingkungan sebagai faktor utama determinan kesehatan masyarakat, kerentanan masyarakat terhadap penyakit ISPA dan diare berkaitan erat dengan sanitasi dasar dan kondisi fisik rumah. Berdasarkan studi pendahuluan diketahui kejadian penyakit berbasis lingkungan meningkat tajam di Kelurahan Boneoge pasca bencana. Penelitian ini bersifat deskriptif dengan pendekatan SIG yang bertujuan melihat sebaran kejadian penyakit berbasis lingkungan dikaitkan dengan ketersediaan fasilitas sanitasi dasar dan kondisi fisik rumah. Populasi penelitian adalah semua keluarga yang bermukim di Boneoge. Penarikan sampel secara cluster random sampling dimana perwakilan sampel diambil dari 3 RW dengan jumlah keseluruhan 90 KK. Penentuan titik koordinat rumah responden menggunakan GPS, analisa data spasial dengan aplikasi Arc view GIS 3.3. Pendataan ketersediaan fasilitas sanitasi dasar dan kondisi fisik rumah responden menggunakan kuesioner terstandar dan disajikan dalam bentuk tabel distribusi frekuensi. Dari hasil pengumpulan data diketahui faktor lingkungan fisik rumah berupa kepadatan hunian (57.8%) dan jenis dinding rumah (65.5%) responden masuk dalam kategori kerentanan tinggi terhadap kejadian ISPA sedangkan aspek luas ventilasi (65.5%) masih memenuhi syarat kesehatan, demikian juga aspek perilaku merokok dalam rumah tidak berpotensi menyebabkan kerentanan ISPA pada masyarakat setempat. Faktor akses terhadap sanitasi dasar menunjukkan kebutuhan air bersih masyarakat telah terpenuhi, sebaliknya rendahnya kepemilikan jamban (60% KK tidak memiliki jamban) merupakan kerentanan tinggi terhadap kejadian diare.
Hubungan Akses Sanitasi Dasar dengan Kejadian Stunting di Wilayah Kerja UPTD Puskesmas Syekh Ahmad Pue Lasadindi Toaya Kecamatan Sindue Kabupaten Donggala Wantah, firmansyah; Sanjaya, Kiki; Wijaya, Wahyu; Buchaer, Nur Hikmah; Krisnasari, Sendhy; Wahid, Riri Suwahyuni
Preventif : Jurnal Kesehatan Masyarakat Vol. 15 No. 1 (2024): Volume 15 No. 1 (2024)
Publisher : Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/preventif.v15i1.1280

Abstract

ABSTRACT WHO states that stunting is a major public health problem before the age of five if the prevalence is 20% or more. The earlier increase was due to several factors, including cleanliness or environmental health. According to the 2018 Central Sulawesi Riskesdas report, there was an increase in malnutrition in toddlers by 13.8%. The highest rate was found in Donggala district at 23.5%. This study aims to determine the relationship between UPTD Puskesmas Syekh Ahmad Pue Lasadindi Toaya with the emergence of disease development. This type of research is cross sectional quantitative research.Pengumpulan sampel menggunakan cluster sample. The population of this study consisted of 432 children with stunting. The number of samples consisted of 100 respondents. The data obtained was evaluated statistically using the chi-square test. The results showed that there was an increase in factors and there was no relationship where the results found that respondents had clean water (p = 0.066), used a latrine (p = 1,000), had a bed (p = 0.722), and SPAL (p = 0.708). Suggestions from UPTD Puskesmas Syekh Ahmad Pue Lasadindi Toaya health service providers are encouraged to continue to monitor children's growth regularly and educate families about the importance of cleanliness. Keywords : Toddlers, Stunting, Environmental Sanitation.