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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,608 Documents
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Examining the Mediating Effect of Technology Trust on Customer Loyalty in a Regional Banking App Rukmi, Ayu Kusumaning; Hapsari, Raditha Dwi Vata; Ismail, Taufiq
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4479

Abstract

The swift expansion of digital banking has amplified rivalry among financial institutions, rendering customer loyalty essential for maintaining long-term success. Grasping the factors that affect users’ ongoing utilization of mobile banking apps is crucial, especially in regional banks like Bank Jatim. This research seeks to analyze how perceived ease of use, perceived usefulness, and perceived risk influence customer loyalty to the JConnect Mobile application, incorporating trust in technology as a mediating factor and gender as a control variable. Based on the Technology Acceptance Model (TAM), the study uses a quantitative explanatory method. Data were gathered from 180 active JConnect Mobile users throughout East Java and examined using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings indicate that perceived ease of use, perceived usefulness, and perceived risk greatly affect customer loyalty both directly and indirectly via trust in technology. Additionally, trust in technology acts as a vital intermediary in enhancing the connection between users’ views on technology and their loyalty. On the other hand, gender does not have a notable impact on customer loyalty. To summarize, the results indicate that improving user trust and refining technological features are more critical in promoting loyalty compared to demographic traits, presenting significant managerial insights for digital banking advancement.
Managing Electronic Prescribing Adoption to Improve Physician Compliance and Service Quality Suprayogi, Andrew; Purwadhi; Santoso, Budi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4486

Abstract

The transition from manual to electronic prescribing still faces significant challenges, leading to data inconsistencies, potential medical errors, and service inefficiencies. This study aims to analyze the system adoption planning, management’s efforts to facilitate doctors, and identify the main obstacles affecting compliance. This research uses a qualitative approach to find that the hospital adopted the electronic prescribing system with a pragmatic and integrated approach, choosing a free platform that is integrated with the national “Satu Sehat” program. The main obstacles found include the system’s functional limitations, such as the absence of template and autocorrect features, and difficulty in inputting compounded medication dosages, as well as user factors, namely old habits and resistance to change. A more user-friendly electronic prescribing model was developed that includes features desired by medical personnel, such as repeat order, prescription templates, autocorrect, and automatic labels. The model’s trial showed an increase in efficiency, speed, and convenience, which can significantly improve doctor compliance with system usage. This thesis supports the national health digitalization policy and offers a practical solution to improve the quality of service and patient safety.
Knowledge Management and Emotional Intelligence Toward Workforce Productivity: The Mediating Role of Employee Innovation Yudistria, Yuyus; Indradewa, Rhian; Fadli, Jul Aidil; Munjazi, Jazi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4488

Abstract

In an increasingly competitive organizational environment, firms must leverage knowledge resources and employees’ emotional capabilities to stimulate innovative actions that enhance productivity. This study examines the effects of knowledge management and emotional intelligence on workforce productivity through innovative work behavior in the clothing industry in West Java. A quantitative survey approach was applied by distributing questionnaires to employees over a three-month period from November 2023 to January 2024. Data were analyzed using Structural Equation Modeling (SEM) with AMOS software. The findings demonstrate that knowledge management and emotional intelligence significantly promote innovative work behavior. Furthermore, innovative work behavior has a significant positive effect on workforce productivity and acts as a mediating mechanism linking the antecedent variables to productivity outcomes. These results indicate that productivity improvement is more effectively achieved when organizations convert knowledge assets and emotional competencies into innovative work practices. The study emphasizes the strategic role of innovative work behavior in translating organizational resources into measurable productivity gains within the clothing industry context.
Consolidation Strategies for Enhancing Stability of Indonesian Islamic Regional Banks: Merger versus Joint Business Groups Permanasari, Anita; Al Arif, M. Nur Rianto; Hosen, Muhamad Nadratuzzaman; Warninda, Titi Dewi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4494

Abstract

A strategic option to accelerate core capital fulfilment and the conversion of sharia business units into full-fledged sharia commercial banks is consolidation through mergers and joint business groups. This approach is particularly relevant for sharia business units under regional development banks that occupy the defensive quadrant in terms of competitiveness and financial performance. This study develops an empirical model to evaluate the influence of internal and external factors on the stability of UUS BPD and to simulate potential resilience gains post-consolidation. Using panel data from 12 UUS BPD between Q1 2012 and Q4 2022, the research applies cluster analysis, the fixed effect model, the analytic hierarchy process, and merger simulation. Results reveal that consolidation supported by profitability, asset growth, and sound risk management significantly improves financial stability. Merger simulations yield Z-scores of 1.1–2.6, indicating moderate stability, while the joint business groups simulation with BJB Syariah shows steady improvement from baseline. Consolidation serves not only as a growth strategy but also as a survival mechanism for Sharia Business Units BPDs facing regulatory and structural challenges, with both merger and Joint Business Groups options classified as moderately prospective for post-consolidation sustainability.
Uses, Motivation, and Innovation Readiness’ Gratification of Young Adults’ Streaming Application in Indonesia and Malaysia Rubiyanti, Nurafni; Winarno, Alex; Ahmad, Mokhtarrudin; Pradana, Mahir; Musa, Hussein Gibreel
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4503

Abstract

The rapid development of digital technology has brought significant changes in communication, learning, and media consumption patterns, particularly in Malaysia and Indonesia. These changes have been further accelerated by the COVID-19 pandemic, which has emphasized the crucial role of digital platforms in everyday life. Ease of access and increasingly affordable internet-based devices have driven a shift from Free-To-Air (FTA) television to on-demand digital television and streaming services. This study aims to examine the influence of motivation, readiness for innovation, and gratification factors on the adoption and usage patterns of digital television in both countries. The research method used is a quantitative approach, referring to Uses and Gratifications Theory (UGT) and the concept of Absorptive Capacity (ACAP), while also considering socio-demographic and socio-cultural characteristics such as income level, education, and age. The results show that user motivation, readiness for innovation, and satisfaction levels significantly influence decisions to use digital television and streaming services. In conclusion, these findings provide important insights for stakeholders in formulating strategies for developing the digital broadcasting ecosystem in Southeast Asia.
Exploring Gen Z Preferences and Perceptions in Digital Banking: A Comparative Insights and Populix National Survey Asyiam, Eka Putri Nur; Sfenrianto
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4504

Abstract

Digital banking has rapidly transformed financial behavior among young consumers, particularly Gen Z, in Indonesia. This study aims to explore the preferences and perceptions of Gen Z towards digital banking services and to compare them with national trends. A quantitative comparative method was employed, combining survey data from respondents with national Populix survey results. The findings show that SeaBank, blu by BCA, and Bank Jago consistently lead both locally and nationally, confirming their strategic influence on Gen Z’s digital financial behavior. Gen Z in Greater Jakarta prioritizes system quality, including low transfer fees, transaction speed, and ease of navigation, while nationally, information quality, such as promotions, cashback, and security, receives more attention. QRIS is more frequently used for offline transactions, contrasting with national preferences for e-commerce, and personalization features like savings, investments, and AI-driven insights remain underutilized. These results expand the application of the Information System Success (ISS) Model by mapping user preferences and perceptions, highlighting that sustainable digital banking adoption among Gen Z depends on the balance between technical reliability, information quality, and responsive service.
Enhancing Bali MSMEs’ Competitiveness through Digital Strategies, Product Innovation, and Local Wisdom Astawa, I Putu Putra; Yasmita, I Gusti Ayu Lia; Murthi, Ngurah Wisnu
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4515

Abstract

This research is motivated by the challenges faced by MSMEs in Bali amid the increasingly competitive era of digitalization, as well as the need to preserve local cultural identity as a source of differentiation. The main objective of this study is to analyze the influence of digital marketing strategies, product innovation, and local wisdom values on the competitive advantage of MSMEs in Bali. This research employs an explanatory quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS), involving MSME actors who actively utilize digital technology in their business activities. The findings reveal that local wisdom has the most significant influence on competitive advantage, followed by product innovation. Meanwhile, the digital marketing strategy shows a positive yet statistically insignificant influence at the 5% significance level. Collectively, these three variables explain 85% of the variance in competitive advantage. This study contributes to the development of a glocalization model, integrating digital technology with local wisdom as a competitive strategy. The results provide important implications for policymakers and MSME practitioners in formulating adaptive, innovative, and culturally rooted business strategies.
The Effect of Supply Chain Management on MSME Performance: The Mediating Influence of Human Resource Management Practices Wanma, Johanis R.; Sitompul, Fanny Kristin Tantyah; Attamimi, Yasir
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4516

Abstract

In an increasingly competitive and dynamic business environment, MSMEs must strengthen both operational efficiency and human resource capabilities to sustain and improve their performance. This study aims to analyze the effect of Supply Chain Management (SCM) on the performance of MSMEs by examining the mediating role of Human Resource Management Practices (HRMP). The research employed a quantitative approach using a survey of 113 MSME owners. Data were analyzed using Structural Equation Modeling with Partial Least Squares (Smart PLS) version 4.0.1. The results reveal that SCM has a positive and significant effect on both MSME performance and HRMP. Likewise, HRMP also positively and significantly affects MSME performance. These findings indicate that effective SCM implementation, including efficient procurement, inventory management, and distribution, enhances business performance when supported by effective HR practices such as training, compensation systems, and internal communication. However, HRMP does not significantly mediate the relationship between SCM and MSME performance. Therefore, MSME performance improvement is more strongly driven by direct SCM implementation rather than through HRMP mediation, implying that better integration between supply chain strategies and human resource management is essential to achieve optimal performance.
Human Resource Strategies for Implementing Diversity and Inclusion in Pekanbaru Organizations Anuar, Saiful; Herispon; Asis, Abd.; Alhempi, R. Rudi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4524

Abstract

The implementation of Diversity & Inclusion (D&I) has become a strategic issue for both public and private sector organizations in improving organizational productivity and effectiveness. However, the success of D&I implementation largely depends on the Human Resource Management (HRM) strategies applied. This study aims to analyze HRM strategies in realizing Diversity & Inclusion in public and private organizations in Pekanbaru. The HRM strategies examined include aligning D&I with organizational strategy, implementing fair recruitment and selection policies, providing D&I awareness training and development, creating an inclusive work culture, and monitoring and evaluating D&I initiatives. This research employed a quantitative, descriptive method with multiple linear regression analysis. The sample consisted of 150 employees and organizational leaders selected through purposive sampling. Data were collected using Likert-scale questionnaires and analyzed using descriptive and inferential statistics. The findings indicate that HRM strategies have a significant effect on the successful implementation of D&I, with fair recruitment and selection policies and an inclusive work culture identified as the most influential factors. Meanwhile, D&I training and development, as well as monitoring and evaluation efforts, still require further improvement. This study concludes that aligning HRM strategies with D&I principles is essential for creating inclusive and productive organizations.
Isomorphism Pressure to Micro-Business Decision on Digital Payment Acceptance in SME Indonesia Lisyiana, Riani; Kim, Sung Suk
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4529

Abstract

The Indonesian government and financial institutions have promoted the adoption of digital payments among small businesses to improve efficiency and economic inclusion. This study aims to examine the factors influencing micro sellers’ intention to adopt non-cash payment technology. A quantitative approach was employed, with an estimated population of 876 sellers in Pasar Wisma Asri, North Bekasi. Data were collected using questionnaires and analyzed using PLS-SEM through SmartPLS. The results indicate that coercive pressure from government regulations and normative pressure from industry standards significantly and positively affect sellers’ intention to use digital payment technology. Mimetic pressure contributes to the formation of social norms but does not directly motivate the intention to adopt the technology. Normative isomorphism shows a significant direct effect on intention, suggesting that professional pressure and normative standards strengthen adoption intentions even without increasing subjective norms. Subjective social norms were found to have no significant effect on usage intention in the traditional market context studied. This study expands understanding of non-cash payment adoption through institutional pressures and subjective norms, and provides insights for policymakers, business actors, and stakeholders in designing strategies to accelerate digital payment adoption in the informal sector, thereby supporting financial inclusion and economic welfare.

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