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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,608 Documents
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Relational Marketing Management and Influence on Customer Loyalty: Empirical Evidence from Islamic Banks in North Sumatra Fitrianingsih; Cahyadi, Lukieto; Candrasa, Limega
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4673

Abstract

In the era of globalization and increasing competition, the banking industry faces major challenges in maintaining customer loyalty. Islamic banks, as alternative financial institutions, have distinctive characteristics that differentiate them from conventional banks. In the context of increasingly intense competition in the banking industry, particularly among Islamic banks, it is essential for financial institutions to build strong and sustainable relationships with their customers. This study aims to analyze the influence of relationship marketing management on increasing customer loyalty in Islamic banks operating. The research employs a quantitative approach using a survey involving 200 Islamic bank customers. The collected data were analyzed using descriptive statistical techniques and linear regression to measure the influence of relationship marketing management variables such as communication, trust, and customer satisfaction on customer loyalty. The results indicate a significant positive relationship between relationship marketing management and customer loyalty. Effective communication and strengthened customer trust are key factors in building loyalty. These findings provide important implications for Islamic bank management, highlighting the need to develop improved marketing strategies that focus on long-term customer relationships to enhance customer retention and satisfaction.
The Effect of Big Data HR and Personalized Learning on Career Development: Mediating Effect of Employee Engagement Anuar, Saiful; Mardan, Jhonni Ardan; Dzikra, Faira Mardina; Herispon
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4674

Abstract

Digitalization has transformed career development in modern work environments. This study investigates the effect of big data in human resources technology and personalized learning paths on career development, with employee engagement as a mediating variable, using freelancers on the Fiverr platform as the research context. Employing a quantitative research design and Structural Equation Modeling with SmartPLS, data were collected from 100 respondents recruited through active Fiverr communities on social media. The results reveal that big data in human resources technology significantly influences career development directly and indirectly through employee engagement. Similarly, personalized learning paths indirectly enhance career development by fostering higher employee engagement, although the direct effect was not significant. These findings underscore the critical role of engagement in bridging innovative human resources practices and career outcomes. The study contributes to the existing body of knowledge by providing empirical evidence on the interconnectedness of advanced human resources technologies, engagement, and career growth in the digital era. Practical implications highlight the need for organizations to prioritize engagement-driven strategies and integrate advanced technologies to empower employees. Future research should explore these relationships in diverse cultural and industrial contexts to enhance the generalizability of the findings.
Determinants of Capital Structure and the Effect on Financial Performance: Testing Pecking Order and Trade-Off Models Sufitrayati; Nursaimatussaddiya
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4675

Abstract

This study investigates the determinants of capital structure and their implications for the financial performance of corporate firms operating by integrating the Pecking Order Theory and Trade-Off Theory. Using a sample of firms with complete and publicly available financial reports from 2020 to 2024, this research examines the influence of profitability, liquidity, firm size, asset structure, and firm growth on capital structure decisions, as well as the mediating effect of capital structure on financial performance. The study employs panel data regression with comprehensive diagnostic testing, including normality, multicollinearity, heteroscedasticity, and autocorrelation assessments to ensure the validity and reliability of the model. The results reveal that profitability and liquidity negatively affect leverage, supporting the pecking order theory, while firm size and asset structure positively influence debt levels, consistent with the trade-off theory. Capital structure is further found to play a significant role in strengthening financial performance, indicating that optimal leverage can enhance corporate value. This study contributes to the literature by providing empirical evidence from a developing regional context and by combining two dominant theoretical perspectives to explain capital structure behavior.
The Influence of Service Failure, Service Recovery, and Customer Forgiveness on Customer Loyalty Ananda, Griselda; Bernarto, Innocentius
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4682

Abstract

Dental clinic services are vulnerable to service failures that can reduce patient trust and loyalty. This study analyzes the effect of service failure, service recovery, and customer forgiveness on revisit intention at dental clinics. The study used a quantitative approach with a survey method of 235 respondents who had used dental clinic services. Data analysis was conducted using Partial Least Square–Structural Equation Modeling (PLS-SEM) through SmartPLS to test the measurement and structural models, including direct and indirect effects. The results show that service failure has a negative and significant effect on service recovery, customer forgiveness, and revisit intention. Conversely, service recovery and customer forgiveness have a positive and significant effect on revisit intention. Mediation analysis shows that service recovery and customer forgiveness significantly mediate the relationship between service failure and revisit intention. The research model has good predictive ability based on the R-square, Q-square, and model fit index values. These findings emphasize the importance of minimizing service failures and strengthening patient recovery and relationship management strategies to increase loyalty and revisit intentions at dental clinics.
The Effect of Trust, Perceived Ease of Use, and Perceived Risk in Shaping Patients’ Reuse Intention of Digital Hospital Services Rizky, Nadya Savira Amalia; Bernarto, Innocentius
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4683

Abstract

This study aims to analyze factors influencing patient trust and reuse intention of digital healthcare services, focusing on perceived ease of use, perceived value, and perceived risk. The study used a quantitative approach with a cross-sectional design. Data were collected from 300 respondents and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), complemented by Importance–Performance Map Analysis (IPMA). The test results showed that perceived ease of use had no significant effect on trust or reuse intention, indicating that system ease of use alone was not sufficient to encourage continued use. Perceived value proved to have a strong and significant effect on trust, but did not directly influence reuse intention, indicating its role as an indirect factor through trust. Conversely, perceived risk was the most dominant predictor because it had a positive and significant effect on trust and reuse intention. IPMA analysis revealed that perceived risk had the highest level of importance on reuse intention, although its performance level was still considered moderate. This finding confirms that perceived risks related to security, privacy, and system reliability are crucial factors in building trust and encouraging the reuse of digital healthcare services.
Digital Public Participation and Responsive Governance in Village Development Planning Astawa, I Wayan; Wirata, Gede; Sulandari, Sri
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4687

Abstract

This study examines how digital public participation supports village development planning as a manifestation of responsive regional autonomy in the 2025 era. Village development in Indonesia increasingly emphasizes participatory governance, but citizen involvement is often limited due to elite dominance, low digital literacy, and unequal access. The purpose of this study is to analyze the mechanisms of digital participation, supporting factors, challenges, and their implications for regional autonomy. The method used is a qualitative literature study through analysis of academic publications, policy documents, and related empirical findings. The results show that digital participation occurs in various forms, ranging from information disclosure, online consultations, interactive feedback tools, to co-creation mechanisms, but its implementation varies across villages. Factors such as infrastructure, digital literacy, leadership, and institutional integration influence the effectiveness of participation, while key challenges include the digital divide, weak platform maintenance, and minimal integration with formal planning. In conclusion, digital participation can strengthen autonomy if supported by strong governance, a hybrid model, and consistent feedback mechanisms.
Transformational Leadership Mediates the Effect of Integrity Zone Implementation on Organizational Commitment: Evidence from PLS-SEM Analysis Amanda, Andina Alisya; Yudhyani , Eka; Purwaningrum, Evi Kurniasari
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4699

Abstract

Public organizations are increasingly required to implement integrity-based reforms to improve governance quality and employee commitment. This study examines the effect of integrity zone implementation on organizational commitment and the mediating role of transformational leadership. The research was conducted at an institution actively implementing the integrity zone program to achieve a corruption-free area and a clean and serving bureaucracy. A quantitative approach was employed using Structural Equation Modelling (SEM) with Partial Least Squares (PLS). The results indicate that the integrity zone does not have a significant direct effect on organizational commitment. However, integrity zone implementation significantly enhances transformational leadership, which in turn strengthens organizational commitment. These findings confirm that transformational leadership plays a mediating role in linking integrity zone implementation to organizational commitment. The study highlights the importance of leadership that upholds integrity values in translating organizational policies into employee commitment. This research contributes to the literature by emphasizing that the effectiveness of integrity-based reforms depends not only on formal policy implementation but also on leadership practices that internalize ethical values within organizations.
Capital Structure Determinants in Technology vs. Non-Technology Firms on the Indonesia Stock Exchange Moridu, Irwan; Posumah, Nurcahya Hartaty; Fitriani
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4726

Abstract

Rapid digitalization has fundamentally transformed business models, investment patterns, and financing decisions, prompting firms to reassess how they structure and manage capital in an increasingly technology-driven environment. This study aims to analyze the determinants of corporate capital structure in the digital era and compare the influence of these factors between technology-based and non-technology companies listed on the Indonesia Stock Exchange. The study uses a quantitative explanatory approach with secondary data from companies’ annual financial reports for the period 2018–2023. The analysis was conducted using multiple regression to examine the influence of each determinant and the differences in patterns between the two groups of companies. The results show that asset tangibility has a significant positive effect on the debt-to-equity ratio in both groups, while profitability has a significant negative effect, consistent with the pecking order theory. Company size is only significant in non-technology companies, while growth and liquidity show different influences between the groups. These findings confirm that the characteristics of the digital industry, particularly the dominance of intangible assets and high capital requirements for innovation, influence capital structure policies differently from traditional industries, providing important empirical insights for financial managers and capital market stakeholders in Indonesia.
The Influence of Effort Expectancy and Digital Facilitating Conditions on Use Behavior of Online Expedition Service Sidjabat, Sonya; Abdurachman, Edi; Setiawan, Edhie Budi; Prabowo, Hartiwi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4738

Abstract

Indonesia’s rapidly expanding digital economy has made online expedition services a crucial component of e-commerce last-mile delivery. However, the determinants of actual usage behavior, particularly the role of demographic factors, remain insufficiently explored. This study examines the direct effects of effort expectancy, social media influence, and digital facilitating conditions on use behavior, as well as the mediating role of age among Indonesian users of online expedition services. Using a quantitative approach, data were collected from 250 purposive respondents who had used major expedition platforms within the past six months and analyzed using partial least squares structural equation modeling. The results indicate that all three antecedents have significant positive effects on use behavior, with effort expectancy emerging as the strongest predictor. Age shows a significant direct effect and mediates the relationships between the three predictors and use behavior. The model explains 68% of the variance and demonstrates strong predictive relevance. These findings underscore the importance of usability, social influence, and digital support, while highlighting age as a key factor shaping adoption. Online expedition providers should therefore focus on user-friendly platforms, active social media strategies, and inclusive digital infrastructure to increase adoption across age groups.
The Effect of Audit Committee and Board Independence in Determining Firm Value: Evidence from Maritime Companies in Indonesia Gani, Roydah; Masjhur, Mohamad Abdul Radjak; Ishak, Olfin; Yakup, Anggita Permata; Polapa, Lianti
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4742

Abstract

Corporate governance mechanisms, particularly the roles of the audit committee and independent commissioners, are increasingly examined in relation to their influence on firm value through the quality of financial reporting. This study aims to examine the effect of the audit committee and board independence on firm value through the mediating role of financial reporting quality. The study employs a quantitative explanatory design using secondary data from annual reports of maritime transport companies during 2020–2024. Samples were selected through purposive sampling, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results indicate that the audit committee has a positive and significant effect on firm value, while board independence has no significant impact. Financial reporting quality positively affects firm value but does not mediate the relationship between the audit committee or board independence and firm value. The study contributes theoretically to corporate governance literature and provides practical insights for public companies to strengthen audit functions and the reliability of financial reporting.

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