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Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 30 Documents
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Search results for , issue "Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik" : 30 Documents clear
Agile Governance: The Urgency of Handling Forest and Land Fires in Riau Province Adni, Dita Fisdian; Zubaidah, Evi; Baharuddin, Tawakkal
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53161

Abstract

The research focuses on the serious threat that land or forest fires pose to Riau Province, with their profound effects on the environment, society, and economy. This research aims to identify urgent interests related to fire problems in Riau Province, analyze factors that support and hinder fire management, and develop policy recommendations to improve mitigation efforts. The data analysis process in this research relies on the Nvivo 12 Plus platform, allowing for more efficient collection, presentation and processing of qualitative data. The research results show several factors that support the implementation of agile governance, including active stakeholder involvement, adequate use of technology, and development of an integrated Geographic Information System (GIS). However, inhibiting factors were found, such as lack of resources and resistance to change. The proposed policy recommendations include strengthening stakeholder involvement through collaborative forums, improving technological infrastructure, increasing public awareness, developing rapid response protocols, regular monitoring and evaluation, strengthening laws and law enforcement, and promoting inter-regional and inter-institutional cooperation. The urgency reflects the necessity of responding promptly to prevent the damaging effects of forest and land fires on the environment, public health, and local economy.
Evaluation of the Challenges of E-Government Implementation: Analysis of the E-Government Development Index in Indonesia Nurhidayat, Nurhidayat; Nurmandi, Achmad; Misran, Misran
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52759

Abstract

The rapid development of information technology is the main driver for significant dynamics in the implementation of e-government. This study aims to present an analysis of the challenges of implementing e-government in Indonesia. This study used quantitative methods using secondary data. The results showed that the E-Government Development Index in Indonesia reached rank 77 in 2022 with a good sub-index score: 0.76 for the Online Service Index, 0.64 for the Telecommunication Infrastructure Index, and 0.74 for the Human Capital Index. The conclusion of this study shows that some of the challenges of implementing E-Government,, namely lack of data integration, minimal public participation, and lack of understanding of technical aspects and information security among Human Resources (HR), especially the State Civil Apparatus. Based on these problems, there are several research implications to improve information technology infrastructure better and more evenly distributed throughout Indonesia, namely: (1) expanding accessibility and improving digital infrastructure in Indonesia, (2) providing assistance and training to each local government and civil servants on the use and benefits of technology in the government system to provide optimal public services,  and (3) support and prioritize the integration of the National Data Center to collect all data from regions, ministries, and institutions nationally in one Big Data.
Customer Satisfaction and Logistics Company Reputation through Supply Chain Disruption Management Saribanon, Euis; Simarmata, Juliater; Yuliantini, Yuliantini; Wardana, Aditya; Ramdhany, M.Arief
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.51109

Abstract

Operations and supply chains of logistics companies can be disrupted by unplanned or unanticipated events. The purpose of this study is to determine the description of SCDM, customer satisfaction, and reputation of logistics companies in Jakarta, and to confirm the direct and indirect effects of SCDM on customer satisfaction and reputation of logistics companies in Jakarta. This research uses quantitative research methods. This study uses a questionnaire with a Likert scale with intervals of 1-9. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The findings of this study are (1) SCDM positively affects customer satisfaction; (2) SCDM affects corporate reputation directly and through customer satisfaction; and (3) customer satisfaction affects corporate reputation. Logistics companies can focus on the flexibility aspect of SCDM to adapt quickly to changes in demand or supply activities. In strengthening customer satisfaction, logistics companies need to emphasize the communication aspect, especially in ensuring the effectiveness of communication with consumers so that the level of customer satisfaction can be maintained and even improved. Reputation logistics companies can focus on the innovation aspect by utilizing advanced technologies such as artificial intelligence and automation to improve the efficiency and accuracy of overall supply chain management.
Increasing Public Loyalty through Trust in The Police: The Case Of The Police In Indonesia Zulganef, Zulganef -; Pratminingsih, Sri Astuti; Purwaningdyah, Sri Wiludjeng Sunu
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53272

Abstract

This study verifies the role of trust in generating loyalty among the public towards the Republic of Indonesia Police (POLRI). The basis for this verification is related to the gap between POLRI's objectives according to its 2020-2024 strategy and existing facts regarding trust, along with the discrepancy between studies by several researchers and the findings of Zulganef (2006) regarding trust and loyalty. Verification was carried out through a research model adopted from previous research by Zulganef (2022). The method used was a survey using self-administered questionnaires that were distributed to members of the Indonesian public and which yielded responses from 198 people. The results of this research show that loyalty is influenced by trust, while trust is influenced by satisfaction with police behavior and satisfaction with the programs implemented by the police. Meanwhile, another variable, namely the sense of security, does not influence trust, therefore trust not mediates realtionships between sense security and loyalty  towards the police. The authors also provide recommendations to POLRI based on this research.
Bibliometric Analysis of Heterarchy: Toward a Paradigm Shift in Public Administration Studies Kudus, Imanudin; Nurasa, Heru; Widianingsih, Ida; Karlina, Nina; Jawan, Jayum Anak
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54227

Abstract

The study of public administration developed from the Old Public Administration to the New Public Service, bringing management and public organizations to shift from the traditional paradigm to the modern paradigm. Organizations were originally seen as machines that emphasized hierarchy. The modern perspective states that hierarchy is no longer an effective organizational strategy. The new public administration steered organizations toward collaboration, consensus, and democratic management to encourage the development of a heterarchical approach. The research results were visualized using bibliographic research methodology and the VOSviewer program. Access Scopus database data using the following keywords, title-abs-key (" heterarchy ") and ((pubstage (pubstage ") and (limit-to (doctype, "ar") and (limit-to (language, "English") and (limittoes (srctype, "j"). The research results provide an overview of the quality and quantity of articles about heterarchy around the world. Global trends indicate high interest in this research topic. In addition, the works that have been published are of good quality, marked by a high number of citations. To find novelty, the author tries to take topics that are still rarely researched. Apart from that, to get a big chance of publication, the author considers several aspects, such as country, affiliation, influential journals.
Building Sustainable Villages: The Kembang Desa Approach to BKP-MBKM Implementation Rachmaningsih, Emy Kholifah; Rahayu, Yeni Dwi; Wardhana, Danu Indra
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53230

Abstract

This study aims to describe the implementation of 'Kembang Desa' as a tourism village development model. This study uses a qualitative descriptive research method. The results of the study are the village development needs to be accelerated by increasing the use of natural potential, community potential, social institutional potential and local economic potential and local culture, as well as the potential of government officials to support the development of tourist villages. Local wisdoms of the community can be social capital for the development of tourist villages. This great potential needs to be developed through the alignment of innovative government policies by developing cooperation with various parties, including universities. Partnerships with Universities can be realized through the implementation of the Village Development BKP-MBKM. ‘Kembang Desa’ Model has succeeded in realizing university advocacy on the development of Kemiri Tourism Village. The implication of this research for the development of science is to strengthen understanding of the importance of collaboration between government, community and universities in exploiting local potential for developing tourist villages, while for improving managerial practice it is to provide guidance on how to implement the 'Village Development' model by involving various parties. innovatively to accelerate the development of tourist villages.
Leadership and Institutional Design in Public Service Digitalization Suri, Dia Meirina; Amri, Pahmi; Hildawati, Hildawati
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53807

Abstract

Digitalization of public services has become an influential agenda for the government in today's digital era. However, to succeed in this digital transformation, institutions and leaders face challenges, such as unpreparedness of infrastructure and resources and mismatches between regulations and policies. This study analyzes and explains the appropriate leadership and institutional design in digitalizing public services. The method used is a case study approach with data collection using interviews with research informants. The results of the interviews are processed using the Nvivo 12 Plus data processing application and analyzed qualitatively. The results found that leadership and institutional roles are interrelated and influence each other in digitalizing public services. Robust leadership design in vision and strategy, building a culture of innovation, along with institutional design that can organize, facilitate collaboration, and manage organizational change, form a solid foundation for the success of digitizing public services. However, these changes must be balanced with continuous evaluation to refine and improve digital services. This research is expected to contribute to the government in facing challenges in implementing the digitalization of public services, especially in leadership and institutional design.
Insights into Village Fund Management: Exploring Independence and Effectiveness Setiawan, Heru Dian; Zulmasyhur, Zulmasyhur
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53494

Abstract

This research evaluated the Independence and Effectiveness of Fund Management in Prayungan Village, Bojonegoro Regency, in 2018-2022. Then, the research method adopted was quantitative descriptive. Then, the analysis of Village Financial Independence found that the average reached 96.6%, which can be categorized as high. Meanwhile, in the aspect of Village Financial Effectiveness, the figure obtained was 103.8%, indicating that managing village funds is very effective. In detail, Village Financial Independence indicates that Prayungan Village has a high level of independence regarding its financial resources and low dependence on external funds. Apart from that, Village Financial Effectiveness shows that the village can plan and realize the use of village funds very well. Overall research results show that the Prayungan Village Government (Pemdes) of Bojonegoro Regency is considered capable of managing village funds, which has high independence in internal financial resources along with aspects of the effectiveness of good management of village funds; this indicates the village's ability to manage and utilize funds. Village optimally during the research period. These findings have positive implications for development and community welfare in Bojonegoro Regency.
Significance Performance Analysis On The Quality Of University Administrative Services Pratiwi, Candra; Noor, Irwan; Rozikin, Mochammad
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54062

Abstract

Administrative services refer to kind of service that cannot be separated from activities in higher education that are often utilized by students. From the beginning of enrolment to graduation, administrative activities are certainly inevitable for students. The main purpose of this research is to analyze the level of importance and performance of the quality of administrative services in higher education implemented at the Faculty of Administrative Sciences, Universitas Brawijaya. The method used is quantitative method with survey research type. The population sampling was 4,164 students, then based on the Krejcie & Morgan sampling technique, a sample size of 354 students was obtained. Data collection was carried out by distributing questionnaires and processed according to the results which were then tabulated in the Importance Performance Analysis quadrant. The results of this study are: (1) Registration effectiveness dimensions and registration and financial aid effectiveness dimensions are in accordance between interests and performance; (2) Student-centered dimensions and excellent service dimensions are considered less important by students and their performance is still lacking; (3) Academic service dimensions are considered less important by students and their performance is excessive; (4) The requirement for continuous monitoring and evaluation of staff in charge of administrative services.
Determinant Of Burnout And The Implication Toward Job Satisfaction Hidayat, Rahmat; Mardiyana, Mardiyana; Ronayah, Ronayah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52753

Abstract

In government institutions, especially the service department, employee job satisfaction is very important since it will affect the service of government employees to people who need services. This research aims to determine the effect of workload and organizational climate on job satisfaction which is mediated by burnout. This research was carried out at the sub-district office in Bekasi district, with the objects being the employees who worked there. The research results show that workload and organizational climate partially influence burnout. Simultaneously, they both also influence burnout. The workload partially does not affect job satisfaction, while the organizational climate does. Burnout does not partially affect job satisfaction, but simultaneously with workload and organizational climate, it can influence job satisfaction. In this research, burnout only mediates workload on job satisfaction but does not mediate organizational climate on job satisfaction.

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