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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
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SERVQUAL Digital Challenges in Serving Foreign University Graduates in Indonesia Hermawan, Hermawan; Sugiyono, Sugiyono
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54211

Abstract

This study is based on the problems faced regularly by foreign university graduates in ensuring the legality of the diplomas they have obtained, where the process takes a lot of time, is impractical, has high costs, and has been quite troublesome for the graduates, upon returning to their homeland. The problem of this research is how to optimize digital-based services by the Directorate of Learning and Student Affairs of the Republic of Indonesia; so, that foreign students can conform to minimum service standards. This study aims to analyze the implementation of online services for equalizing diplomas for foreign university graduates. Additionally, the method used is descriptive qualitative. The study results show that there are supporting and inhibiting factors for electronic services in higher education, especially at the institutional, organizational, and personnel levels. These issues must be addressed for equal access to services and easy recognition of foreign diplomas. It was concluded that the government as an education service provider needs innovation which can also better guarantee the validity of college graduation, while the process still refers to SERVQUAL standards. This study recommends an innovative model that has operational and strategic value for reforming higher education administrative services.
Governance Networks in Urban Tourism Policy Halilm, Hilman Abdul; Nurasa, Heru; Rusli, Budiman; Sugandi, Yogi Suprayogi
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54787

Abstract

Tourism Village governance networks are something that is still relatively unfamiliar to be developed in urban tourism. This research aims to analyze the principles of governance networks in the Bandung City Tourism Village (Braga Creative Tourism Village). The research was conducted using qualitative descriptive methods. Data was obtained through observation, interviews, and document studies with the stakeholders involved. The results of the research show that of the four dimensions of governance networks, there is one dimension that is working well, namely formation, while the three dimensions, namely operations, performance accountability, and desire, are not yet working well. The findings in this research are that the state needs to have a greater role than other actors because society's capacity is still small in the economic aspect and there is a link between the success of governance networks and the maturity of democracy in a country, so that the more mature a level of democracy, the greater the level of governance networks success obtained.
Measuring Key Factors in E-Government Participation: A Rasch Modeling Approach with Human Resource Management Considerations Askolani, Askolani; Sari, Maya; Gautama, Budhi Pamungkas; Perdana, Yoga; Maulid, Dibias Lazuardi
Jurnal Manajemen Pelayanan Publik Vol 2, No 2 (2019)
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55816

Abstract

This study examines the subject matter of e-government participation among Indonesian citizens, aiming to assess its effectiveness in enhancing government-citizen relationships through social media and good governance practices. The objectives include constructing and validating a survey instrument based on 15 experience items related to e-government perception, utilizing Rasch modeling to analyze data from 101 respondents. Results indicate strong reliability (Cronbach's Alpha = 0.94) and significant correlations (Person raw score-to-measure correlation = 0.99), affirming the instrument's capability to measure variables influencing e-government participation effectively. The findings align well with Rasch model expectations (Infit and Outfit MNSQ within acceptable ranges), highlighting the instrument's suitability for comprehensive assessment. In conclusion, this research contributes insights into enhancing government transparency, accountability, and responsiveness, crucial for fostering trust and effective governance in the digital era.
Public Service Management Based on Higher Education in the Context of Lecturer Career Development Wahyuningsih, Sri; Minai, Mohd. Sobri; Shamsuddin, Jauriyah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52255

Abstract

Public Service Management Based on Higher Education in the Context of Lecturer Career Development is a concept that integrates the principles of public service management with higher education to support and improve lecturer career development. The research examines the influence of achievement motivation, competence and performance on the career development of lecturers at private universities in Indonesia, as well as competence as a moderator. A total of 210 questionnaires were distributed to research locations, and 192 (90%) were returned. All data was processed using SEM PLS Smart4. The results show that achievement motivation has a positive and significant effect on lecturer performance. Furthermore, the performance and competence of lecturers will have a positive and significant influence on the career development of private lecturers in Indonesia. However, lecturer competency is not a moderating factor that can increase or weaken the influence of lecturer achievement motivation on performance. Likewise, lecturer competency is not a moderating factor that can increase or weaken the influence of lecturer performance on lecturer career development at private universities in Indonesia.
Core Strategy Analysis for Improving the Quality of Public Services in Pandeglang Sub-District Nugroho, Arif; Jumanah, Jumanah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55591

Abstract

This research aims to explore and analyze strategies for improving the quality of public services in Pandeglang District, focusing on implementing David Osborne's core strategy. Using a qualitative approach, this research involved direct observation, in-depth interviews, and document analysis conducted over two months from April to May 2023. The main informants were sub-district officials and community members. The findings show that although the sub-district has established a clear vision and mission to guide public service delivery, there are still significant gaps in implementing important strategies such as community satisfaction surveys and online service provision. In addition, evaluating employee performance and program effectiveness has not reached the expected completeness. These findings underscore the need for increased implementation of New Public Service principles, emphasizing community collaboration, effective use of information technology, and accurate evaluation practices to improve future service delivery outcomes.
Adopting the Cultural Strategy: Key to Enhancing Public Service Nurmillah, Nurmillah; Nurdin, Nani Harlinda; Zainal, Nining Haslinda; Fatimah, Siti
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55589

Abstract

Public service tends to be a basic right of citizens and an entry point for the government because it has become its obligation to prosper its citizens. For this reason, this study aims to describe the cultural strategy proposed by David Osborne in seeing the quality of public services in Polongbangkeng Selatan District, Takalar Regency in South Sulawesi Province through the approach of changing habits, touching feelings, and changing mindsets. This research uses a qualitative descriptive approach. Data were collected through interviews with several informants and field observations. To strengthen the argument this research also uses documentation studies sourced from books, articles, and journals relevant to the topic of this research. The results showed that the three approaches in the cultural strategy have not been implemented optimally. To improve the quality of public services in Polongbangkeng Selatan Sub-district; it is imperative to implement organizational culture strategies, stop unproductive habits, improve service attitudes that arouse awareness, and adopt innovation and technology. Thus, it is expected that public services can become more effective, and efficient, and provide better satisfaction to the community.
PIONIRS: Implementation of Public Service Innovation Policy to Promote E-Government System in Pontianak City Government, West Kalimantan Maryuni, Sri
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.54147

Abstract

The Pontianak Agency of Population Administration and Civil Registry has implemented online licensing innovations in various aspects of its services to support e-government implementation, including the PIONIRS (Online Services from Home) program, which aims to simplify obtaining population documents for the people of Pontianak City.  This study employs a descriptive approach with qualitative analysis techniques to examine the implementation process of public service innovation policies through PIONIRS at the Pontianak Agency of Population Administration and Civil Registry, covering organization, interpretation, and application. The results indicate that this innovation represents a progressive step with potential for adoption by other regional entities, as evidenced by the involvement of socialization partners and the ability to accelerate public needs transition. However, the implementation process still encounters several challenges, including limited resources, the lack of standard operating procedures (SOPs) for online programs like PIONIRS, and insufficient community understanding of the service innovation policies. The integrated system aims to improve performance by prioritizing efficiency and public satisfaction through service simplification and increased online service engagement. Recommendations emphasize the importance of developing a structured system to support innovation in programming, expanding networks of partners and sectors, and implementing comprehensive affirmative education for the community through outreach.
Investigation of Employees' Job Satisfaction Determinants on the Services Realization Pratiwi, Ratih; Febrian, Wenny Desty; Dharmawan, Donny; Judijanto, Loso; Setiawan, Roy
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.52543

Abstract

The purpose of the research was to investigate the effects of workplace amenities, communication, discipline, and motivation on the job satisfaction of employees of PT. Aneka Infokom Tekindo Jakarta. The population sample of this study consisted of PT. Aneka Infokom Tekindo Jakarta's 92 personnel. The sampling method used was a census methodology, and the analytical instrument was multiple linear regressions. The results of the study indicated that work facilities, communication, work discipline, and work motivation all positively and significantly affected employees' job satisfaction at PT. Aneka Infokom Tekindo Jakarta, both partially and simultaneously.
Realizing An Inclusive Policy For Persons with Disabilities in Indonesia Through The Art of Expressionism Gesture Photography Fauzi, Muhammad; Wicaksana, Harits Hijrah
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.54253

Abstract

Inclusiveness of people with disabilities is a global issue related to equal rights and opportunities for active participation. The art of gesture photography is a medium to realize this. So, how to make it happen? Using descriptive qualitative research methods and an ethnographic approach, as well as the implementation model of Van Meter and Van Horn as the basis for data analysis. The results of the research show that there is quite a lot of potential for photography artists with disabilities in Indonesia, the absence of a specific policy has resulted in less than optimal implementation. The mistake of forming the KND, which was non-structural and independent, was to make it part of the Ministry of Social Affairs. The government needs to involve people with disabilities in making policies and not only focus disability issues on social issues, but more broadly on human rights issues.
Effectiveness of Risk Management through Risk Maturity Measurement: A Study at PT Pelabuhan Indonesia Utami, Lestari; Pasaribu, Rina Djunita
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.55047

Abstract

This research aims to evaluate the effectiveness of risk management at Pelindo post-merger and assess its risk management maturity level. Additionally, the study intends to offer relevant recommendations for the company in developing its risk management strategy and implementation. The research adopts a qualitative descriptive approach with a case study strategy, where the researcher analyzes an organization as a unit of analysis in a natural setting without manipulation. Data collection techniques include interviews with representatives from the Group Risk Management, Governance, and Compliance as the corporate-level risk managers. Document analysis includes textbooks, academic and professional journals, theses, articles, and company department reports. Data analysis follows the Miles and Huberman model. The research indicates that the maturity level of risk management at Pelindo post-merger has reached the good practice phase with a score of 2.94. This reflects a consistent application of risk management in accordance with industry standards, although its effectiveness varies. The organizational structure, framework, processes, and risk culture have begun to be implemented. Recommendations for improvement include strengthening the risk culture, enhancing the effectiveness of risk management functions, and aligning risk strategies with the ERM transformation plan for better effectiveness and compliance.

Page 19 of 26 | Total Record : 258

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