Article Per Year (5 Year)
p-Index From 2021 - 2026
4.995
P-Index
This Author published in this journals
All Journal Publisia: Jurnal Ilmu Administrasi Publik JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Sisfokom (Sistem Informasi dan Komputer) MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan PROMOTOR JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) CCIT (Creative Communication and Innovative Technology) Journal Golden Age: Jurnal Ilmiah Tumbuh Kembang Anak Usia Dini Jurnal Review Pendidikan dan Pengajaran (JRPP) ScientiCO : Computer Science and Informatics Journal JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Jurnal Teknik Informatika (JUTIF) Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) Bioscientist : Jurnal Ilmiah Biologi Advance Sustainable Science, Engineering and Technology (ASSET) NUSRA: Jurnal Penelitian dan Ilmu Pendidikan Journal Of World Science Jurnal Algoritma JPAP (Jurnal Praktisi Administrasi Pendidikan) The Indonesian Journal of Computer Science Jurnal Pengabdian Farmasi dan Sains Advance Sustainable Science, Engineering and Technology (ASSET) Indonesian Journal of Islamic Jurisprudence, Economic and Legal Theory
Rahmah Laila
Information Technology Department, Faculty Of Engineering, Tadulako University, Jl. Soekarno Hatta No KM 9 Palu 94148, Central Sulawesi, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

Published : 40 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : CCIT (Creative Communication and Innovative Technology) Journal

 1 
Evaluating IT Service Capability of Palu BPS Website Using COBIT 5 Framework Ningsih, Alief Surya; Lapatta, Nouval Trezandy; Laila, Rahmah; Kasim, Anita Ahmad; Joefrie, Yuri Yudhaswana; Anshori, Yusuf
CCIT (Creative Communication and Innovative Technology) Journal Vol 19 No 1 (2026): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v19i1.3909

Abstract

This research assesses the IT service capability of the official website of the Palu City Central Bureau of Statistics (BPS) by applying the COBIT 5 framework. The assessment is centered on four key processes from the Deliver, Service, and Support (DSS) as well as Monitor, Evaluate, and Assess (MEA) domains—namely DSS01 (Manage Operations), DSS02 (Manage Service Requests and Incidents), DSS06 (Manage Business Process Controls), and MEA01 (Monitor, Evaluate, and Assess Performance and Conformance). Data were collected through structured interviews, observation sessions with website administrators, and an analysis of supporting documents to determine the current capability levels and compare them with the desired target level of 3. The results show that DSS01 and MEA01 have reached capability level 2, indicating that the processes are defined but not consistently standardized. Meanwhile, DSS02 and DSS06 remain at level 1, indicating reactive operations with limited documentation. The average capability level of 1.5 suggests that there is room for significant improvement in terms of documentation, process formalization, and the use of enabling technologies. Based on these findings, this study recommends targeted improvements to enhance the overall performance and reliability of digital public services, as well as to support better IT governance and e-government practices.
Co-Authors A Wahab Jufri Absor, Sholihul Afiah, Nurul Anggun Al Hakim, Roby Maulana Anggreni, Dwi Shinta Anita Ahmad Kasim Anita, Ayu Anwar, Asriani Azkia, St. Aulia Billyardi Ramdhan Bogheiry, Ali Chairunnisa Ar. Lamasitudju Chirzun, Ahmad Damayanti, Sherli Darojah, Murtafiatun Deny Wiria Nugraha Dessy Santi Diana Wahyuni Sulasti Dwi Shinta Angreni Dwiyanto, Andika Fahrudda, Ansarul Fajriyah, Nurul Faldiansyah, Faldiansyah Firhan Nurfaizi Hajra Rasmita Ngemba Haniifah, Ulaa Hartamto, Offia Melda Permata Imam Abdullah , Ahmad Imam Wahyudi Indrawan, Imam Wahyudi Imas Hasdianti Jamil, Ahmad Mochtar Jonathan Wongkar, Noel Marcell Joned Bangkit Wahyu Laksono Jujun Ratnasari Kasaedja, Tafania Natalia Laala, Jonathan Zebina Lamadjido, Moh. Raihan Dirga Putra M Thaha, M M Zakaria Meyssa Dwi Miftah Miftah Miftah, Miftah Mohammad Yazdi Pusadan Muhammad Anas Muhammad Jindan Mundakir Ningsih, Alief Surya Nouval Trezandy Lapatta Nugroho, Yudhistiro Andri Nurholisoh, Siti Nursalim, Moh. Agung Nursiana Zasqia, Andi Nirina Pratama, Moh. Asry Eka Pratiwi, Dian Asri Puspita, Eka Ari Qothrunnada, Widya Rahmasena, Naomi Rasmita Ngemba, Hajra Rifai, Muhammad Fajar Rima Ahadiah Rini Septiani Rinianty, Rinianty Risaldi Pata’Dungan, Adi Rita Arlitia Rizka Ardiansyah Rizki Hegia Sampurna Rosmala Nur Ruddy Indra Frahasta Rumampuk, Viola Gracella Ryfial Azhar, Ryfial Saleh, Muhammad Taufik Salhudin, Salhudin Selpi Susilawati Septiano Anggun Pratama Setiono Setiono Silvi Husnaini Siti Jamilah Siti Khodijah Parinduri Sri Purnawati SRI RAHAYU Sudharsono, Muhamad Suswojo, Heru Syahrullah Syahrullah Syahrullah Syaiful Hendra Teti Damayanti Thaha, M. Thaha TITIN SUNARYATI Tuah Nur Ulfa Fauzi Vira Safitri Aulia Widyati, Made Ayu Sri Wilda Waliam Wirdayanti Wiska Hera Yudhaswana, Yuri Yuri Yudhaswana Joefrie Yusuf Anshori