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Purnamasari, Irma
Universitas Djuanda Bogor
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Journal : Public Policy Journal

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Effectiveness of The Digital Government System in Correspondence Process Fitriyana, Desi; Purnamasari, Irma; Ramdani, Faisal Tri
Public Policy Journal Vol 6, No 2 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i2.2986

Abstract

Digital government is a form of digital technology transformation in the public sector, implemented by the National and Political Unity Agency of Bogor Regency through a digital correspondence system. This system is designed to efficiently manage the inflow and outflow of information. The innovation was initiated in response to issues such as slow correspondence processes, excessive paper usage, time inefficiency, and high costs. This study aims to examine the effectiveness of the digital government system in the correspondence process at Bakesbangpol Bogor Regency. The research method used is descriptive quantitative, with data collected through questionnaires and interviews. The sample consisted of 73 members of the public and 27 civil servants (ASN). Data analysis was conducted descriptively using effectiveness indicators based on the dimensions of bureaucracy, neoinstitutionalism, networks, and governance. The results show that the implementation of the digital government system is generally considered good. From the perspective of civil servants, effectiveness is rated very good with an average score of 4.71, while from the public, it is rated good with an average score of 3.91. However, the overall effectiveness score is still considered moderate, at 2.95. The bureaucracy dimension received the highest score from ASN, while the public rated the neoinstitutionalism dimension as the best. Conversely, the network dimension received the lowest rating from the public. This study concludes that although the digital government system has been implemented well, improvements are still needed in terms of bureaucracy and network aspects, enhancement of infrastructure, and inter-agency coordination to increase theeffectiveness of the digital correspondence system at Bakesbangpol Bogor Regency.
Co-Authors Abdul Kholik Abraham Yazdi Martin Abubakar Iskandar Agus Suarman Sudarsa Agus Suradika Agustina Multi Purnomo Aisy, Dalia Syareatul Alfian, Muhamad Ali Alamsyah Kusumadinata Andani, Herli Apriliani, Afmi Apriliani, Neng Virly Apriliyani , Neng Virly Aulia, Annisa Nurul Bani Jafar, Firdaus Beddy Iriawan Maksudi Bintari, Suciani Cahya Chatarina Umbul Wahyuni Danil, Mahmud Dede Syahrudin Dehani, Maya Denny Hernawan, Denny Desi Fitriyana, Desi Devira, Nabila Fitri Euis Salbiah Falah, Muhammad Misbahul Fauziah, Firna Nur Firmansyah, Rafiek Firna Ginung Pratidina Goris Seran, Gotfridus Gotfridus Goris Seran Hariani, Fitri Hatriadi, Muhaemin Helmi, Tedi Indradewa, Rhian Jaelani, Anisa Jaelani, Annisa Juliefte, Feranny Kismytiadara Kurnia, Tuti Kusmiati, Isma Lasmini Lisnawati M. Rafi Mantri, Agus Maria Fitriah Marsha brata, Gladys Merdekawati, Jayanti Muchtar, Aep Saepudin Muhammad Husein Maruapey muhammad luthfie Muhammad Rendi Ramdhani Muhtar, Saepudin Mulyono, Imam Edy Munawwarah, Zahra Murni, Endang Sri Nouval, Muhammad Nurhazizah, Refina Nurilah, Siti Pamungkas, Tri Bagus Pangestu, Bayu Sang Aji Pratama, Herdiansyah Ananda Pratami, Mirna Pratidina , Ginung R. Akhmad Munjin R. Oetje Subagdja R. Siti Pupu Fauziah Ramdani, Faisal Tri Ranbilal, Rio Raswono, Yudi Mandega Renggani, Fira Putri Respati, Muhamad Bintang Rita Rahmawati Rita Rahmawati Roestamy, Martin S Zenju, Nandang S.Zenju, Nandang Saepudin Sahila, Alifa Nasywa Salopah Samudera, Azhari Azis Saprudin saraswati, angeli Sari, Lena Ratna Sastrawan, Berry septiana, Muhammad Prayoga Septiany, Siti Rahayu Seran, G Goris Seran, Gotfridaus Goris Seran, M. Yusuf GG Sifa, Siti Khoiriyah Silpiya, Devi Silvia, Firanti Solly Aryza Sudrajat, Della Arumnitas suryaningsih Tirta Yasa, Muhammad Tirtayasa Tobing, Riski Johanes Lumban Tri Ramdani, Faisal Ubaidilah, Asep Udin, Khoerudin Waeno, Mahamadaree Wahyudin, Cecep Winaldi, Ihwan Winawirawan, Giri Yati, Siti Murni Yuni Wulandari Zenju, Nandang Saefudin Zulfa, Agra Alfin