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Analysis Of Public Satisfaction With Public Services Based On The Public Satisfaction Index (Ikm) At Pgar Jati Treatment Puskesmas, Pagar Jatika District, Central Bengkulu Regency Desmanto, Desmanto; Susena, Karona Cahya; Nurzam, Nurzam
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 3 (2023): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i3.1313

Abstract

The research objective was to determine community satisfaction with public services based on the community satisfaction index (IKM) at the Pagar Jati Care Health Center, Pagar Jati District, Central Bengkulu Regency. The data analysis technique used was to measure the value of the Community Satisfaction Index (IKM) based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 14 of 2017. The sample in this study was 191 patients who received services from the Pagar Jati Treatment Health Center, Pagar Jati District, Regency Central Bangalore.The Community Satisfaction Index (IKM) for the quality of service at the Pagar Jati Health Center, Pagar Jati District, Central Bengkulu Regency obtained an average value of 3.18 which is in a good assessment. Furthermore, the IKM for service units is multiplied by 25 so that the IKM at the Pagar Jati Care Health Center, Pagar Jati District, Central Bengkulu Regency is 79.38 with service quality B with good criteria because it is in the value interval of 76.61 – 88.3. The element of cost/tariff gets the highest rating with an average score of 3.53 with very good assessment criteria. This illustrates that patients assess the Pagar Jati Care Health Center, Pagar Jati District, Central Bengkulu Regency to provide services free of charge. The lowest satisfaction score is 2.64, namely the completion time with poor assessment criteria. This illustrates that the lack of speed in service is caused by a lack of medical personnel or existing health workers, while there are quite a lot of people asking for health services, causing delays in providing health services to the community.
The Influence Of Advertising, Price And Display On Purchasing Decisions At Indomaret Betungan Bengkulu City Rafsanjani, Rikei; Afriani , Sulisti; Nurzam, Nurzam
Journal of Indonesian Management Vol. 3 No. 4 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v3i4.1544

Abstract

Consumer purchasing decisions are an integration process that combines knowledge to evaluate two or more alternative behaviors, and choose one among them. This research aims to determine the influence of advertising, price and display on purchasing decisions at Indomaret Betungan Bengkulu, whether they influence simultaneously or whether they influence each other together. This type of research is quantitative descriptive, namely research that uses mathematical models, theories and/or hypotheses related to natural phenomena. The sample in this study used an accidental sampling technique, where the population was sampled at Indomaret Betungan when the researcher conducted the research. There is an influence of advertising (X1) on the purchasing decision (Y) of Indomaret Betungan Bengkulu with a sig value of 0.000 < 0.05 and t count > t table (6.760>0.135) thus Ho is rejected and Ha is accepted. From the significance value obtained, variable X influences purchasing decisions (Y). There is an influence of price (X2) on the purchasing decision (Y) of Indomaret Betungan Bengkulu with a sig value of 0.005 < 0.05 and t count > t table (8.427>0.135) thus Ho is rejected and Ha is accepted. From the significance value obtained, the variable X2 influences purchasing decisions (Y). There is an influence of display (X3) on the purchasing decision (Y) of Indomaret Betungan Bengkulu with a sig value of 0.004 < 0.05 and t count > t table (6.909>0.135) thus Ho is rejected and Ha is accepted. From the significance value obtained, variable X3 influences purchasing decisions (Y). Advertising, price and display together influence purchasing decisions with a value of Fsig < α where Fsig is 0.000 and the F count is 9.323, > F table 2.65.
The Effect of Role Conflict and Job Stress on Turnover Intention in Nurses at Hasanuddin Damrah Manna Hospital, South Bengkulu Regency Corita, Leni; Susena , Karona Cahya; Nurzam, Nurzam
Journal of Indonesian Management Vol. 3 No. 4 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v3i4.1564

Abstract

Increased competitive pressure, accelerated technological change, and changes in demographic structure. Growing awareness and recognition of the increasingly important role of human resources in an organization. The aim of this research is to determine the effect of role conflict and work stress on turnover among nurses at Hasanuddin Damrah Manna Hospital, South Bengkulu Regency. The type of research used is quantitative. The data analysis methods used are multiple linear regression, coefficient of determination test, classical assumptions, and hypothesis testing.The results of multiple linear regression have the equation Y= 27.384-0.439 X1+0.156 X2+2.292 because the direction of the regression is positive, which means that if role conflict and work stress increase, turnover intentions will also increase. Role conflict is more influential than work stress, there is turnover intention because the role conflict regression value is -0.439 which is greater than the work stress regression value. Role conflict has a negative effect on turnover instruction, this is proven by the results of the t test showing t count > t table (-5.903 > 1.976) and a significance value of 0.000 < 0.05 meaning Ha is accepted and Ho is rejected. Job stress has a positive effect on turnover, this is proven by the results of the t test showing tcount > ttable (3.128 > 1.976) with a significant value of 0.000 < 0.05, meaning that H0 is rejected and Ha is accepted. Role conflict and work stress have a joint and significant effect on turnover among nurses at Hasanuddin Damrah Manna Hospital, South Bengkulu Regency, this is proven by the f test which shows the value of Fcount > Ftable (19.697 > 3.91) with a significance value of 0.000.
Membangkitkan Jiwa Kewiraushaan Di Kalangan Milenial Berbasis Pengelolahan Limbah Yang Ramah Lingkungan Di MAN 1 Kota Bengkulu Astuty, Kamelia; Wijaya, Ermy; Putri, Lydia Gustina; Nurzam, Nurzam; Anzori, Anzori
Jurnal Dehasen Untuk Negeri Vol 3 No 2 (2024): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v3i2.6199

Abstract

Proper waste management must be instilled in children from an early age. The purpose of this writing is to explain the definition of waste, the impact of waste and the management that has been carried out by the government and waste management in one of the MAN 1 Schools in Bengkulu City. This service discusses generating an entrepreneurial spirit among millennials based on environmentally friendly waste processing, especially waste management. Proper waste management is carried out with the 3R pattern (Reduce, Reuse and Recycle) with the application to increase awareness about the environment (awareness), increase deep thinking about the environment (Thinking) and carry out waste management to increase the economic value and aesthetic value of waste (doing). The application of the waste management pattern appropriately increases the entrepreneurial spirit among the MAn 1 community environment in Bengkulu city.
Pendampingan Pemanfaatan Media Sosial Untuk Promosi Dan Pemasaran Tahu Tempe Di Kota Manna Ramahdani, Dita; Sachanovrissa, Silke; Subhi, Ramadan; Nurzam, Nurzam; Tambunan, Dennis Rydarto
Jurnal Dehasen Untuk Negeri Vol 3 No 2 (2024): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v3i2.6280

Abstract

The world of marketing will definitely be influenced by rapid advances in technology, the digital world and the internet. The world is experiencing a shift from conventional (offline) to digital (online) marketing strategies. This digital marketing strategy has more. Digital marketing is the promotion and search for product markets through digital media online by utilizing various means, such as social networks, and allows potential consumers to obtain various information about products and carry out transactions via the internet. Mr. Yuli is a tofu and tempeh entrepreneur in the city of Manna, southern Bengkulu. This business was founded in 80 and he has been in this business for approximately 44 years. Providing online marketing training using social media so that this business can develop. By using product and distribution innovation methods.
Pemanfaatan Media Sosial Untuk Memasarkan Penjualan Mie Ayam Dan Bakso Ananda Di Desa Durian Demang Lesmana, Arif; Astuty, Kamelia; Nurzam, Nurzam; Wagini, Wagini
Jurnal Dehasen Untuk Negeri Vol 3 No 2 (2024): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v3i2.6589

Abstract

The Mie Ayam and Bakso Ananda business in Durian Demang Village faces challenges in increasing visibility and sales amid intense competition. This study aims to assist the business by developing and implementing a digital marketing strategy. The method used includes observation, interviews, and surveys to identify marketing needs and opportunities. The strategy implemented involves using social media platforms such as Facebook, Instagram, and WhatsApp to promote products. Training and mentoring were provided to the business owner on how to optimize the use of social media. The results of the activities showed significant increases in the number of customers, social media followers, and product sales. The implementation of the digital marketing strategy proved effective in enhancing the business's visibility and competitiveness. In conclusion, digital marketing strategies can be an effective solution for small and medium-sized enterprises to face market competition. It is recommended that business owners continuously develop their digital marketing skills and collaborate with marketing experts to maintain the achieved success.
The Influence Of Training, Competence And Work Environment On The Performance Of Civil Servants Of Satpol Pp And Damkar Of South Bengkulu Regency. Pradesa, Ades; Soleh, Ahmad; Nurzam, Nurzam
Multidisciplinary Journals Vol. 1 No. 2 (2024): June
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mj.v1i2.436

Abstract

Human resources have good performance that can be influenced by the competence and training possessed by individuals, because performance cannot be separated from the quality of human resources themselves. In order to create professional and competent human resources, the company develops competency-based HR management. This type of research uses quantitative research. The analysis method in this study uses Validity test, Reliability Test, Multiple Linear Regression Analysis, Determination Coefficient and hypothesis testing using t test. The number of samples studied was 42 ASN Satpol PP and Damkar. The results of the multiple linear regression analysis are Equation Y = 10.788 + 1.277 X1 + 0.402 X2 + 0.229 X3 +e, this illustrates the positive direction of regression, meaning that the training variables (X1) and Competence (X2) and the work environment have a positive influence on employee performance (Y) at Satpol PP and damkar South Bengkulu Regency. The magnitude of the coefficient of determination from the calculation results using SPSS can be seen that the coefficient of determination of R square is 0.819. This means that the value of training (X1) and the value of competence (X2) affect employee performance (Y) by 81.9% while the remaining 19.1% is influenced by other variables not examined in the study.
Factors Affecting Employee Work Productivity in Khairunnas Foundation Bengkulu City Lestari, Ita; Handayani, Sri; Nurzam, Nurzam
Journal of Indonesian Management Vol. 1 No. 2 (2021): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i2.138

Abstract

This study aims to determine the factors that affect employee’s productivity at Khairunnas Foundation in Bengkulu City. The type of research used was survey research. The subject of this research is Khairunnas Foundation of Bengkulu City, while the objects in the study are the factors that affect employee’s productivity. The data collection method used was a questionnaire. The data analysis technique used was multiple linear regression analysis method using validity test analysis, reliability test, partial test (t), simultaneous test (F) and analysis of the coefficient of determination using the help of the SPSS program for windows22. The number of samples were 33 respondents. The results of this study are: a). from three factors that affect employee’s productivity, there is a significant correlation between training and employee’s productivity at Khairunnas Foundation in Bengkulu City. A significant correlation between training and employee’s productivity, the more training, the better the employees are in carrying out their work. It can be seen that the significance value is 0.051> 0.05 and t count> t table (t count = 2.038)> (t table = 1.697). b). There is a significant relationship between education, training and motivation on employee’s productivity at Khairunnas Foundation in Bengkulu City. This can be seen at the significance level of 0.043 <0.05 and f count> f table (f count = 3.079)> (f table = 2.92).
The Effect of Taste and Service Quality on Customer Satisfaction in Pertamax Mie Ayam Bakso, Kaur Regency Mahfud, Imam Ade; Soleh, Ahmad; Nurzam, Nurzam
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.164

Abstract

The entrepreneurs must find a way to win the market and get the attention of consumers. They must able to create something new that can attract customer satisfaction such as the taste of the food and the quality of service. Based on the background, this study was intended to determine the effect of taste and service quality on customer satisfaction at Mie Ayam Bakso Pertamax, Kaur Regency. The sample in this study was 124 customers who purchased rib-eye meatballs at Mie Ayam Bakso Pertamax, Kaur Regency. The data in this study was collected by using a questionnaire which then analyzed by using multiple linear regression, determination test and hypothesis testing. The results of the regression analysis show Y = 18,779 + 0,278X1 + 0,423 X2 + 3,251 which showed a positive regression direction. There is positive influence between X1 (taste) and X2 (quality of service) on customer satisfaction (Y). It means that if the variables of taste and service quality increase, it will increase customer satisfaction. The magnitude of the coefficient of determination is 0.310. This means that X1 (taste) and X2 (quality of service) affect customer satisfaction (Y) by 31% while the remaining 69% is influenced by other variables which are not examined in this study. The results of the t test at a significance level of 0.05 explained that partially the taste and service quality variables had a significant influence on the customer satisfaction variable for Mie Ayam Bakso Pertamax, Kaur Regency. Finally, The result of the F test at a significance level of 0.05 explains that the variables of taste and service quality have a simultaneous effect on customer satisfaction at Mie Ayam Bakso Pertamax, Kaur Regency.
The Effect of Motivation and Human Resources Development on Employee Performance at Dukcapil Agency of Central Bengkulu Regency Susanti, Oni; Yulianti, Oni; Nurzam, Nurzam
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.170

Abstract

The purpose of the study was to determine the effect of motivation and Human Resource Development together on the performance of employees at the Dukcapil Agency of Central Bengkulu Regency. The sample in this study was 42 employees. The data collection method used a questionnaire and the analytical method used was Spearman rank correlation and hypothesis testing. Motivation has a strong influence on employee performance at the Dukcapil Agency of Central Bengkulu Regency with a correlation value of 0.754, it means that the higher the motivation, the higher the level of employee performance at the Dukcapil Agency. This result is strengthened by the results of hypothesis testing that tcount is greater than ttable (7.264 > 1.683). Thus the results of the hypothesis are H01 is rejected and Ha1 is accepted. This means that motivation has a significant influence on employee performance at Dukcapil Agency. HR development has a strong influence on employee performance with a correlation value of 0.662, it means that the higher the level of HR development, the higher the level of employee performance. These results are reinforced by the results of hypothesis testing that tcount is greater than ttable (5,585>1,683). Thus the results of the hypothesis are H02 is rejected and Ha2 is accepted. This means that the development of human resources has a significant influence on the performance of employees at the Dukcapil Agency of Central Bengkulu Regency.
Co-Authors Afriani , Sulisti Ahmad Soleh Aji Sudarsono Alnando, Fitro Apriana, Yesi Apta, Muhammad Ferdi ARIF LESMANA Arsita, Bella Astiana, Cemas Astuty, Kamelia Cahay, Andika Corita, Leni Damarsiwi, Eska Prima Monique Desmanto, Desmanto Efendi, Bahman Gagasadewa, Putra Gayatri , Ida Ayu Made Er Meytha Gayatri, Ida Ayu Made Er Meytha Handayani, Sri Handayani, Tita Herliamida, Evi Hidayah, Nenden Restu Ida Anggriani Ikhsaliana, Tiara Islaini, Yulia Karona Cahya Susena, Karona Cahya Komsatun, Komsatun Kurniawan, Kimas Laura, Fadila Putri Lestari, Ita Mahardika, M. Gali Mahfud, Imam Ade Mawarni, Hasana Mutiarani, Nyimas Asti Nasution , Suswati Nasution, Suswati Novitasari, Meise Pradesa, Ades Prantio, Alan Pratama, Meylan Pratama, Verly Resky Putra, Adisi Putra, Iswidana Utama Putri, Jenni Erokda Jumi Putri, Lydia Gustina Rafsanjani, Rikei Ramahdani, Dita Sachanovrissa, Silke Sari, Melpa Yupita Sentosa, Anugerah Anggun Sitorus, Petra Herlan Sriwijaya, Adio Subhi, Ramadan Sulisti Afriani, Sulisti Sumadi, Delvi Sundari, Zuzeta Susanti, Oni Suwarni Suwarni Tambunan, Dennis Rydarto Tawakal, Anzori Terry, Leoni Tiansari, Urba Tito Irwanto, Tito Wagini Wagini, Wagini Wijaya, Ermi Wijaya, Ermy Yulianti, Oni Zoniarti, Zoniarti