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All Journal JURNAL MAGISTER HUKUM UDAYANA Nurani: Jurnal Kajian Syariah dan Masyarakat Jurnal IUS (Kajian Hukum dan Keadilan) EDULITE: Journal of English Education, Literature and Culture jurnal niara Tell : Teaching of English Language and Literature Journal International Journal of Law Reconstruction Jurnal Ilmiah Hukum LEGALITY Jurnal Selat JET (Journal of English Teaching) Adi Buana WAJAH HUKUM Unes Law Review MIZAN, Jurnal Ilmu Hukum Journal of Law and Policy Transformation Legal Spirit Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam Journal of Judicial Review Al-Uslub: Journal of Arabic Linguistic and Literature PAMALI: Pattimura Magister Law Review Legal Protection for the Partnership Agreement Parties Journal of Law, Poliitic and Humanities Indonesian Journal Education EDUCTUM: Journal Research Jurnal Mediasas : Media Ilmu Syari'ah dan Ahwal Al-Syakhsiyyah JILS (Journal of Indonesian Legal Studies) Jurnal Kajian Pembaruan Hukum
NURLAILY, NURLAILY
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Why Do the EU and Singapore Protect E-Commerce Consumers Better Than Indonesia? Elva, Elva; Disemadi, Hari Sutra; Nurlaily, Nurlaily; Bajury, Mimi Sintia Mohd
Jurnal Kajian Pembaruan Hukum Vol. 5 No. 2 (2025): July-December
Publisher : University of Jember, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jkph.v5i2.53695

Abstract

This study addresses the pressing research problem of how Indonesia’s existing legal enforcement framework fails to protect consumers from irresponsible e-commerce practices, in contrast with more advanced jurisdictions such as Singapore and the European Union. The primary objective of the research is to examine and compare the enforcement models employed in Indonesia, Singapore, and the EU, with a view to identifying strengths and gaps that may inform reforms in Indonesia’s legal system. Using normative legal research, employing both comparative legal and statutory approaches, the study relies on secondary legal materials and regulations from all three jurisdictions, and analyses them through descriptive qualitative methods underpinned by Progressive Legal Theory. The findings show the EU's leadership in data protection enforcement through strong turnover-based sanctions, independent supervisory bodies, cross-border dispute resolution, and rigorous due diligence. Singapore demonstrates moderate effectiveness through accessible consumer forums, robust PDPC enforcement, and compliance tools such as CaseTrust, though its scope remains limited. Indonesia lags behind, hindered by weak sanctions, fragmented oversight, underdeveloped dispute resolution mechanisms, and a lack of independent enforcement. These insights underscore the need for Indonesia to adopt systemic reforms, including turnover-based penalties, an independent data authority, integrated online dispute resolution, and coordinated regulatory frameworks, shifting from formalistic rules toward a progressive legal ecosystem that upholds consumer protection, accountability, and digital trust.
Co-Authors Agustianto Agustianto, Agustianto Agustina Agustini, Shenti Akbar, Muhammad Dzaky Alfiah, Luthfi Alriyadi, Yan Anggraini, Citra Dewi Nur Anugerah, Fiqqih Ariani, Merizqa Az-Zahra’, Putri Nabila Bajury, Mimi Sintia Mohd Disemadi, Hari Sutra Elfrianto ., Elfrianto Elva, Elva Elza Syarief, Elza Fitri, Syari Ramdhania FL. Yudhi Priyo Amboro, FL. Yudhi Priyo Gea, Lidia Kando Br Harris, Richard Henry Soelistyo Budi, Henry Soelistyo Intan Septia Latifa, Intan Septia Jannah, Syarifah Mifthahul Jaya, Febri Kalita, Manashi Kristantiningsih, Wulandari Lu Sudirman Malau, Hotmaulina Marbun, Djandel Dachlan Pangihutan Marsevani, Maya Minin, Agusta R. Muhammad Yusuf Nurhidayati, Ade Ong’eta, Wyclife Ponto, Glen Prastiyo, La Ode Agung Putri, Nurhaliza Putunezar, Shaeku Rahmadini, Verny Ramadhani, Mochamad Rizki Ratih Anggraini, Ratih Rika Permatasari, Rika Rina Shahriyani Shahrullah Samararatne, Dinesha Santiago, Owen Sari, Rayon Sihombing, Dame Afrina Silviani, Ninne Zahara Situmeang, Ampuan Sofia Sofia, Sofia Sri Pujiati Suharnata, Suko Tan, Winsherly Topo Santoso Triana Dewi Seroja Windi Afdal, Windi Zin, Hakimah Muhammad