Article Per Year (5 Year)
p-Index From 2021 - 2026
7.233
P-Index
This Author published in this journals
All Journal MIX : Jurnal Ilmiah Manajemen DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen dan Kewirausahaan (JMDK) JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) MBR (Management and Business Review) Jurnal Ekonomi dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Entrepreneur dan Entrepreneurship (JEE) Business and Finance Journal MABIS: Manajemen dan Bisnis Journal of Business and Applied Management International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Business Studies Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) ASAWIKA: Media Sosialisasi Abdimas Widya Karya Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Bakti Masyarakat Indonesia Madaniya Management and Sustainable Development Journal Jurnal Media Ekonomi Nusantara Hasana Journal Bima Journal : Business, Management and Accounting Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) COVIT International Journal of Humanities Education and Social Sciences Journal Of Human And Education (JAHE) Jurnal Locus Penelitian dan Pengabdian Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Denta: Jurnal Kedokteran Gigi Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Journal Community Service Consortium Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Journal of Economics and Management Scienties IIJSE JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Journal of Community Empowerment Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Manajemen Maranatha
Metta Padmalia
Universitas Ciputra
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

Published : 72 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 72 Documents
Search

 4   5   6   7   8 
Kualitas Layanan Digital Perspektif E-S-Qual Dan E-Recs-Qual: Studi Empiris Pada Aplikasi PLN Mobile di PT PLN (Persero) Distribusi Jawa Timur Ardiansyah, Topan; Teofilus, Teofilus; Padmalia, Metta
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 9 (2025): : JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i9.4205

Abstract

Perkembangan teknologi digital mendorong PT PLN (Persero) untuk berinovasi dalam meningkatkan kualitas layanan berbasis aplikasi, salah satunya melalui pengembangan PLN Mobile sebagai platform transaksi kelistrikan daring. Namun, tingkat adopsi yang belum optimal dan keluhan terkait keandalan sistem menandakan perlunya evaluasi terhadap kualitas layanan aplikasi tersebut. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan digital PLN Mobile terhadap kepuasan pelanggan, dengan menggunakan kerangka E-S-QUAL dan E-RecS-QUAL. Pendekatan penelitian bersifat kuantitatif dengan teknik purposive sampling terhadap 466 pengguna aktif PLN Mobile di Jawa Timur. Data dianalisis menggunakan regresi linier berganda melalui SPSS versi 29. Instrumen penelitian telah memenuhi uji validitas konstruk (KMO = 0,981; Total Variance Explained = 55,36%) dan reliabilitas (Cronbach’s Alpha > 0,70), serta lolos seluruh uji asumsi klasik. Hasil penelitian menunjukkan bahwa ketujuh dimensi kualitas layanan digital secara simultan berpengaruh signifikan terhadap kepuasan pelanggan (F = 234,013; p < 0,001) dengan kontribusi sebesar 78,1% (R² = 0,781; Adjusted R² = 0,778). Secara parsial, dimensi Efficiency, System Availability, Fulfillment, Privacy, dan Contact berpengaruh signifikan, sementara Responsiveness dan Compensation tidak berpengaruh signifikan. Penelitian ini memiliki keterbatasan pada cakupan geografis yang hanya mencakup wilayah Jawa Timur serta pendekatan cross-sectional yang tidak menangkap perubahan persepsi pelanggan dari waktu ke waktu. Penelitian selanjutnya disarankan memperluas cakupan wilayah ke tingkat nasional, menggunakan pendekatan longitudinal, serta mengembangkan model penelitian dengan mempertimbangkan variabel tambahan seperti pengalaman pengguna dan persepsi nilai.
SPX Express: Pengaruh Layanan Pengiriman terhadap Retensi via Kepuasan pada E-commerce Shopee Indonesia Hartono, Hartono; Padmalia, Metta; Tambunan, Damelina Basauli
Ekonomis: Journal of Economics and Business Vol 9, No 2 (2025): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v9i2.2684

Abstract

This study aims to analyze the effect of SPX Express delivery services on customer retention on the Shopee Indonesia platform by placing customer satisfaction as a mediating variable. This study is based on Expectancy Disconfirmation Theory (EDT) and uses a quantitative approach through an online survey of 173 active Shopee users selected using a purposive sampling technique. Data were analyzed using Structural Equation Modeling (SEM) to examine the relationship between variables. The results of this study reveal that SPX Express delivery services have a significant influence on Shopee Indonesia customer satisfaction, where customer satisfaction is proven to be a major factor driving retention. In addition, delivery services also influence customer retention both directly and indirectly through the mediation of customer satisfaction. Thus, the quality of delivery services plays a strategic role not only in increasing satisfaction but also in strengthening customer loyalty on the Shopee Indonesia e-commerce platform.
ANALISIS PROSES SUKSESI DAN TANTANGAN GENERASI KEDUA DI PT ALFA VIKTORI FAMILIA Sofia Umari; Metta Padmalia
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 3 (2025): IJEBAR: Vol. 9, Issue 3, September 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i3.18218

Abstract

This study analyzes the succession process and challenges faced by the second generation in PT Alfa Viktori Familia, a family-owned company in Indonesia. This study uses a qualitative approach with in-depth interview methods with the main informant sources, namely the founder as the first and second generation successor, managerial staff, and experts in the family business. The research results show that commitment and trust are factors in the succession process, with family values ​​having a big role and also helping in shaping the successor's readiness to continue the business. The analytical framework uses the Seven-Pointed Star Model by Rothwell, which covers seven aspects of succession planning. The research results show that aspects of intergenerational commitment and trust have been implemented strongly. However, most other aspects such as assessing potential successors and development programs have not been carried out systematically. The challenges faced include difference in leadership styles, adaptation to technological and market changes, and gaps between generations. This study suggests the need for a more professional succession system, including the use of performance indicators (KPI), mentoring programs, and ongoing evaluation to ensure business continuity across generations. These findings contribute to the business literature and become a practical reference for family companies in Indonesia.
Influence of Customer Experience on Customer Loyalty with Competitive Advantage as a Media Variable on Learnstuff Center Olivia Agatha; Metta Padmalia
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6553

Abstract

The purpose of this study is to examine how customer experience affects customer loyalty at Learnstuff.Center, using competitive advantage as a mediating variable. The study involved respondents selected through a census methodology and employed a quantitative approach with a survey method. The findings indicated that customer experience has a significant and positive impact on both competitive advantage and customer loyalty. Furthermore, competitive advantage was also found to significantly and positively influence customer loyalty. It was also demonstrated that competitive advantage mediates the relationship between customer experience and customer loyalty. These findings highlight the importance of Learnstuff.Center to focus on enhancing customer experience as a strategy to build a competitive advantage and strengthen customer loyalty in the online education industry.
Customer dependence on OTA, brand autonomy, and direct booking intention in Bali boutique villas Karidhana, I Wayan Aditya Siddhanta; Padmalia, Metta
Manajemen dan Bisnis Vol 25, No 1 (2026): March 2026
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v25i1.1026

Abstract

This study examines the influence of customer dependence on Online Travel Agents (OTAs) on brand autonomy perception and direct booking intention in boutique villas in Bali. Grounded in the Stimulus–Organism–Response (S-O-R) framework, OTA dependence is positioned as the external stimulus, brand autonomy perception as the internal evaluative mechanism, and direct booking intention as the resulting behavioral response. Using a quantitative approach, data were collected from 192 international and domestic travelers who had booked boutique villas via OTA platforms or direct channels. Structural Equation Modeling–Partial Least Squares (SEM–PLS) was employed to analyze both direct and mediating effects. The findings reveal that OTA dependence significantly diminishes brand autonomy perception and reduces customers’ intention to book directly. Brand autonomy perception positively influences direct booking intention and acts as a significant mediator in the relationship between OTA dependence and direct booking behaviors. These results highlight the strategic necessity for boutique villas to strengthen direct digital channels and reinforce authentic brand narratives to counterbalance OTA standardization. In experiential destinations such as Bali, enhancing brand autonomy is essential to maintain differentiation, improve customer trust, and support sustainable distribution strategies.
TRANSMISI NILAI KEPEMIMPINAN ANTARGENERASI: STUDI PEMAHAMAN WARISAN PENDIRI CIPUTRA Yohanes Santoso; Metta Padmalia; Andrea Gideon
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 2 (2026): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/zq4ka510

Abstract

Studi ini meneliti bagaimana para penerus dalam Grup Ciputra menafsirkan kembali dan mempertahankan nilai-nilai kepemimpinan kewirausahaan yang diperkenalkan oleh mendiang pendirinya, Dr. Ir. Ciputra. Meskipun nilai-nilai IPE—Integritas, Profesionalisme, dan Kewirausahaan—secara formal diinstitusionalisasikan, keberlanjutannya bergantung pada bagaimana para penerus menerjemahkan prinsip-prinsip ini ke dalam praktik nyata di sepanjang transisi generasi. Dengan menggunakan desain interpretatif kualitatif yang didasarkan pada teori pembuatan makna, penelitian ini menggunakan wawancara tidak terstruktur dengan empat pemimpin senior yang secara langsung dibimbing oleh Ciputra. Temuan mengungkapkan tiga proses yang saling terkait yang membentuk transmisi nilai: paparan pengalaman terhadap praktik pendiri, interpretasi reflektif yang menghasilkan makna kepemimpinan bersama, dan perwujudan nilai-nilai dalam pengambilan keputusan sehari-hari. Kontribusi utama adalah identifikasi hutang budi sebagai mekanisme relasional-moral yang memperdalam komitmen dan memperkuat internalisasi nilai-nilai pendiri, memperluas literatur suksesi dan warisan pendiri yang ada. Studi ini menawarkan model berbasis praktik tentang transmisi nilai kepemimpinan antar generasi dan menyoroti implikasi manajerial untuk merancang pembelajaran berbasis pengalaman, menumbuhkan kepemimpinan yang terwujud, dan memupuk iklim relasional yang mendukung keberlanjutan dalam usaha keluarga.
Determinasi Keputusan Alumni Melanjutkan Studi di Universitas Asal: Peran Niat sebagai Mediasi Motivasi, Citra, dan Persepsi Kualitas Institusi Rehulina Desviora Sitepu; Metta Padmalia
Journal of Economics and Management Scienties Volume 8 No. 3, June 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i3.470

Abstract

This study aims to analyze the factors influencing alumni decisions to pursue postgraduate studies by emphasizing the mediating role of intention. This research is motivated by a gap in previous studies, which generally position institutional image as a primary factor in higher education selection, yet remain limited in examining decisions to continue studies within the same institution, particularly in the context of alumni who already have direct experience with the institution. In addition, the declining proportion of alumni continuing their studies at their alma mater further underlines the importance of this study. A quantitative approach was employed, with data collected through a survey of 105 undergraduate alumni from a private university in East Java. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that study motivation and perceived institutional quality have a significant effect on the intention to pursue further studies, while institutional image does not have a significant effect. Furthermore, intention significantly influences the decision to pursue postgraduate studies, whereas the direct effects of study motivation, institutional image, and perceived institutional quality on the decision are not significant. These findings indicate that intention plays an important mediating role in the decision-making process to pursue further studies. The study suggests that higher education institutions should focus more on enhancing student motivation and engagement rather than relying solely on institutional image.
THE INFLUENCE OF CORPORATE IMAGE ON CONSUMER PURCHASE INTENTION WITH TRUST AS A MEDIATING VARIABLE IN THE NEW PRODUCT LAUNCHING (NPL) GENTLE GEN AT MAYORA INDAH TBK COMPANY Ayu Roulina Natalida Simorangkir; E. Elia Ardyan; Metta Padmalia
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19971682

Abstract

Currently, the FMCG industry is experiencing increasing competition, which encourages businesses/companies to continuously seek innovation, particularly through the introduction of new products. However, many new products fail due to a lack of differentiation and a lack of initial consumer demand. Corporate image is a key factor in determining the success of a new product launch. This is important because a positive public image can influence public opinion and foster consumer trust. This study focuses on PT Mayora Indah Tbk, emphasizing the introduction of the Gentle Gen liquid detergent product launched in 2022 as a strategic business move to market for a new product. The purpose of this study is to determine how corporate image influences consumer purchasing intentions, with trust acting as a mediating variable. This study uses a quantitative methodology using an online questionnaire survey. The sample was selected using purposive sampling, with respondents meeting requirements such as being at least 18 years old, making purchasing decisions for household goods, and having a basic understanding of the Mayora brand or Gentle Gen products. Using SmartPLS 4.0 software, data collected from a minimum of 100 respondents will be analyzed using Partial Least Squares (PLS). It is predicted that the research findings will demonstrate a beneficial and substantial impact of corporate reputation on consumer purchase intentions, both directly and indirectly through the trust variable. It is expected that the trust variable will function as a mediating element that strengthens this relationship. From an academic perspective, this study will explain the function of trust as a mediator in new product introductions in FMCG companies in Indonesia. This study provides useful insights for Mayora's marketing plan to increase the market success of Gentle Gen from a realistic perspective.
Pengaruh Kualitas Produk Dan Kualitas Layanan Yang Dimediasi Oleh Perceived Value Terhadap Keputusan Pembelian Kembali Di Restoran Agojas Pakuwon Trade Center Surabaya Alicia Reyceline Hosea; Metta Padmalia
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10692

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan kualitas layanan terhadap keputusan pembelian kembali, dengan perceived value sebagai variabel mediasi pada Restoran AGOJAS Pakuwon Trade Center Surabaya. Fenomena yang melatarbelakangi penelitian ini adalah meningkatnya persaingan dalam industri kuliner, khususnya di pusat perbelanjaan modern, sehingga restoran dituntut untuk menjaga kualitas produk, meningkatkan layanan, dan menciptakan nilai yang dirasakan pelanggan agar mampu mempertahankan loyalitas konsumen. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik purposive sampling. Data dikumpulkan melalui penyebaran kuesioner kepada 170 responden yang pernah melakukan pembelian dan makan langsung di Restoran AGOJAS dalam tiga bulan terakhir. Analisis data dilakukan menggunakan SmartPLS melalui pendekatan Partial Least Square Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kualitas produk dan kualitas layanan berpengaruh positif dan signifikan terhadap perceived value. Selain itu, perceived value terbukti berpengaruh positif dan signifikan terhadap keputusan pembelian kembali. Perceived value juga memediasi secara signifikan hubungan antara kualitas produk dan kualitas layanan terhadap keputusan pembelian kembali. Temuan ini menegaskan bahwa nilai yang dirasakan pelanggan menjadi faktor kunci yang memperkuat pengaruh kualitas terhadap loyalitas pelanggan, terutama di tengah persaingan restoran yang semakin dinamis.
Pentingnya Transmisi Nilai Founder pada Family Business Bidang Kesehatan Catherine Marcia Irawan; Metta Padmalia; Andrea Gideon
Journal of Economics and Management Scienties Volume 8 No. 3, June 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i3.397

Abstract

Family business research generally focuses on succession issues, while the transmission of founder values—particularly in the healthcare context—remains relatively underexplored, despite the intuition that healthcare relies heavily on trust, clinical-patient ethics, and professionalism. Organizational culture serves as a mechanism for institutionalizing founder values, maintaining consistency of service identity, professional quality, and patient trust across generations, and enabling organizational intentions to occur without the founder's direct involvement. This study aims to explore how organizational culture/founder values ​​are constructed, transmitted, and interpreted across generations in a healthcare family business. The study employs a social constructivism paradigm with a qualitative case study approach. Data were collected through semi-structured interviews with the founder, successor, second-born child, and senior manager, and analyzed using open-axial-selective coding and reflexive thematic analysis. The findings identify three core values—compassion, integrity, and excellence—that manifest interconnectedly in the clinical, business, and leadership domains. These values ​​are not mechanically replicated but rather reproduced and reinterpreted according to generational roles and contexts, ultimately becoming institutionalized as organizational culture. This process allows the organization to maintain its service identity, professional quality, and patient trust, even as the founder begins to withdraw from direct involvement.
Co-Authors Adi Kurniawan Yusup Agoes Tinus Lis Indrinanto Agoestinus Lis Indrianto, Agoestinus Lis Alicia Reyceline Hosea Aloisius Calvin Mazzarello Andhika Widjojo Andrea Gideon Andrea Gideon Andreas P. Muljono Annisa Aisyah Fayola Ardiansyah, Topan Asta Ayu Susanti Ayu Roulina Natalida Simorangkir Bambang Sugiyono Agus Purwono Carolina Mustikarini Catherine Marcia Irawan Celine Miyuki Gunawan Charistantya Tegar Aganta Charly Hongdiyanto Christina Sudyasjayanti Christina Whidya Utami Damelina B. Tambunan Daniel Kurniawan Deandra Vidyanata Devi Vionita Wahanadie Dewi M. Immanuel Dewi M. Immanuel Dewi Mustikasari Immanuel Elia Ardyan Eric Anthonio Ernantyo, Yosef Evandro Fachruroji, Tiara Musdhalifah Fahrul Riza Fazza, Diniar Mufrihatul Finolda, Finolda Finolda, Finolda George Reinhart Changi Gladys Greselda Gosal Guntur Gunawan Hans Chandra Sandjaya Harisma, Ainun Hartono Hartono Hendro Susanto Immanuel, Dewi M. Intan Ramadania Hartono Putri Irantha Hendrika Kenang Joshua, Davin Julius Winarto Chandra Junko Alessandro Junko Alessandro Effendy Karidhana, I Wayan Aditya Siddhanta Kelvianto Kusuma Kevin Simon Kezia Melodia Adiprasetya Krismi Budi Sienatra Kuarizmi, Arief Betta Laemonta, Jordyanto Hermanus Laij Victor Effendy Lexi Pranata Budidharmanto Liliana Dewi Lintang, Shinta Ayu Maria Dini Gilang Prativi Maria Dini Gilang Prativi Nikolas Wongso Nisa, Puspayani Olivia Agatha Radinka Ravee Hanan Rebecca R. P. Hutadjulu Rehulina Desviora Sitepu Rengga Destyawan Riesyah Putri Auliyah Rismawati, Rismawati Sitepu Romauli Nainggolan Roos Kities Andadari Sherly Evelyn Winoto Sienatra, Krimsi Budi Sofia Umari Stanley Santosa Kamadjaja Stefany Stefany Teofilus Teofilus Teofilus Thiasyura, Honey Gabrielle Tiffany Angwar Tony Antonio Wendra Hartono Winarjo, Alexander Jevan Yensen Fernando Wijaya Yohanes Santoso Yosef Evandro Ernantyo Yoseva Maria Yuli Kartika Dewi Yulia Andriani Yunus Hani Dewanta