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Novaria, Rachmawati
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

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Journal : Society

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Menelusuri Keberhasilan Implementasi Kebijakan QRIS dalam Sistem Retribusi Parkir Kota Surabaya Novaria, Rachmawati
Society Vol 12 No 2 (2024): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v12i2.680

Abstract

This research explores the effectiveness of the Surabaya City Government’s policy on parking levy payments via the Quick Response Code Indonesian Standard (QRIS). The study aims to analyze the policy’s success in increasing Regional Original Income (Pendapatan Asli Daerah or PAD) and enhancing community welfare by improving the payment experience for parking users and supporting efficient management by parking attendants. Using Van Meter and Van Horn’s policy implementation framework, which includes six critical factors—policy standards and objectives, resource allocation, characteristics of implementing organizations, inter-organizational communication, implementer disposition, and socio-political and economic environment—the study evaluates both the facilitating and hindering elements of the policy. A qualitative descriptive methodology was employed, with data gathered through literature reviews, field observations, and structured interviews with key stakeholders, including government officials, parking service providers, and users. Analysis revealed that QRIS implementation has been beneficial in promoting transparency and efficiency in revenue collection, supporting PAD growth. However, challenges such as varying levels of digital literacy among users, limited internet access in certain areas, and reluctance among some parking attendants to adopt digital systems were identified as barriers to optimal implementation. Key findings suggest that the policy’s long-term success hinges on consistent inter-agency coordination, community engagement initiatives to raise digital payment awareness, and ongoing training for parking attendants to improve digital proficiency. The study concludes that achieving sustainable success in implementing non-cash transactions for parking levies requires a holistic approach, integrating community awareness, inter-organizational support, and policy adaptability. This research offers valuable insights for policymakers seeking to improve public service delivery through digital transactions. It highlights the importance of adaptive management in fostering community welfare alongside regional revenue growth.
Co-Authors A.A. Ketut Agung Cahyawan W Adi Permana, Ronan Adi Soesiantoro, Adi Agus Eko Sujianto Agus Eko Sujianto Agus Mukholid Agustin, Hera Putri Ahmad, Ifan Alfiah, Agry Ametilok, Maria Paula Pratatya Ana R, Adelina Erlinda Andria Marchelia Anggela Putri, Setya Nanda Arief Darmawan Arief Darmawan Arief Rachman Hakim Ariska, Widyan Ahmad Astuti, Aryani Puji Ayun Maduwinarti Azwania Arumie, Putri Bambang Kusbandrijo Berliana Setiajati, Wahyu Burhan Bungin Butarbutar, Augustinus Robin Cendyta, Gloria Patri Chusna, Puji Asmaul Coanto, Vicky Valdian Dewa Oka Suparwata Dewantari, Lila Karina Dewantari Dewi Mariana, Dewi Dian Novita Sari, Dian Novita Dida Rahmadanik Didik Suhariyanto Dina Karlinawati Dwi Arum, Setya Fadhillah, Islah Firmansyah Aji, Robby Firmansyah, Alif Fitri Fatmasari Fitri Norhabiba, Fitri Handoko, V. Rudy I Gede Iwan Sudipa Ika Setiawati, Ika Indah Murti, Indah Iswati, Iswati Jehudat, Viosensia Kurniati Judijanto, Loso Khumairoh, An Nisa Kodrat Kodrat Kristina Andriyani, Louisa Kurniawan, Wahyu Puji Lopez, Athalia Barbara Grace Da M. Kendry Widiyanto Maruta, IGN Anom Maruto, IGN Anom Muammar Khaddafi Much Deiniatur, Much Mulyati, Awin Mulyati, Diana Juni Musran Munizu Nadia Ayu Deviani Nasution, Ute Chairuz Novianto, Tonny Nugroho, Angga Ariquint Paddiyatu, Nurhikmah Pakpahan, emma martina Permana, Moh Haris Indra Pujianto, Agung Pujianto, Agung Putri, Dea Yilfiana Ramadhan Adikara, Yusuf Rinnanik Rohimah, Afifatur Royan Khusnul Arief Rudy Handoko Sadono, Teguh Priyo Safitri, Lidya Alfianti Segara, Afifa Ayang Setyadi, Anugerah Shafa Assyilah, Shafiyah Sri Andayani Sri Riris Sugiyarti Sudaryanto, Edy Sugiono, Ilyas Sugiyarti, Sri Riris Suko Istijanto sukristyanto, Agus Surni, Surni Suryandari, Septi Eka Susanto, Frengki adi Susiantoro, Adi Suwardi Suwardi Suwardi, Suwardi Syahbuddin, Denna Tiara Amanda, Defi Tjahjono, Endro Trio Saputra Tukino, Tukino Ute Ch. Nasution Viranda, Elis Wahyudi, Eddy Wulandari, Septiya Yanti Parinduri, Ramadha