Article Per Year (5 Year)
p-Index From 2021 - 2026
8.985
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) PENDIPA Journal of Science Education Journal of Health Policy and Management Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL MANAJEMEN BISNIS Jurnal Ilmu Kefarmasian Indonesia Majalah Ilmiah Bijak Warta Ikatan Sarjana Komunikasi Indonesia Al-Kharaj: Journal of Islamic Economic and Business Berdikari : Jurnal Ekonomi dan Statistik Indonesia JP2KG AUD (Jurnal Pendidikan, Pengasuhan, Kesehatan dan Gizi Anak Usia Dini) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Economics, Management, Business And Accounting (JEMBA) Action Research Literate (ARL) International Archives of Medical Sciences and Public Health International Archives of Medical Sciences and Public Health International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Economic Reviews Journal JURNAL ECONOMINA Paradoks : Jurnal Ilmu Ekonomi Jurnal manajemen informasi kesehatan Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Abdimas Peradaban Manajemen : Jurnal Ekonomi Journal of Ekonomics, Finance, and Management Studies JHSS (Journal of Humanities and Social Studies)
Kosasih
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

Published : 73 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 8 Documents
Search

 1 
THE INFLUENCE OF HUMAN RESOURCE COMPETENCIES AND INTERPERSONAL COMMUNICATION ON SERVICE QUALITY AND ITS IMPLICATIONS FOR PUBLIC SATISFACTION AT THE WEST JAVA MANPOWER AND TRANSMIGRATION OFFICE Nova Karlina; Farida Yuliaty; Sobarna Kartamihardja; Kosasih; Vip Pramarta
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18939589

Abstract

Public services in the employment sector face increasingly complex challenges along with rising public demands for fast, transparent, and high-quality services. This condition is also evident in West Java Province, which has a large labor force and relatively high unemployment rate, placing the West Java Provincial Manpower and Transmigration Office (Disnakertrans) in a strategic yet highly pressured position. Although the Community Satisfaction Index indicates a very good category, there remains a gap between formal evaluations and the actual public perception of the services received. This study aims to analyze the influence of human resource competence and interpersonal communication on service quality and its implications for public satisfaction. The research employed an associative quantitative method with a cross-sectional design. A sample of 233 respondents was determined using the Slovin formula from a population of 553 service users. Data were collected through questionnaires and analyzed using path analysis with SPSS. The results show that human resource competence and interpersonal communication have a significant effect on service quality, and service quality has a significant effect on public satisfaction. Service quality is proven to mediate the effect of human resource competence and interpersonal communication on public satisfaction
THE INFLUENCE OF HUMAN RESOURCES AND ORGANIZATIONAL CULTURE ON THE QUALITY OF ONE-DOOR INTEGRATED SERVICES AT THE BANDUNG HIGH COURT THROUGH JOB SATISFACTION AS A MEDIATION VARIABLE Budyawan Herijanto; Vip Paramarta; Kosasih; Farida Yuliaty; Y. Ony Djogo; Fitriana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18940038

Abstract

This study aims to analyze the mediating role of job satisfaction in the influence of human resources (HR) and organizational culture on the quality of the One-Stop Integrated Service (PTSP) at the Bandung High Court. The background of this study is the persistence of public complaints regarding aspects of service speed and procedures, which indicates the need to strengthen internal organizational factors. This study uses a quantitative approach with an explanatory method. The research sample consisted of 103 employees determined using the Slovin formula from a total population of 137 people. Data were analyzed using path analysis with the help of IBM SPSS version 26. The results showed that HR and organizational culture have a positive and significant effect on job satisfaction and service quality. Job satisfaction was proven to have a significant effect on service quality. However, the Sobel test showed that job satisfaction does not act as a significant mediator in the relationship between HR and organizational culture on service quality. Organizational culture has a more dominant influence than HR. This finding confirms that improving service quality in judicial institutions is more effective if it is focused on directly strengthening HR and organizational culture, in addition to efforts to improve employee job satisfaction.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND WORK ENVIRONMENT ON NURSES’ PERFORMANCE M Ahmed; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 4 (2026): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20033217

Abstract

This study aims to analyze the influence of transformational leadership and work environment on nurses’ performance at Hospital X. The research employs a quantitative approach with a cross-sectional design and involves 30 nurses as respondents. Data were collected using structured questionnaires and analyzed using multiple linear regression, after conducting validity, reliability, normality, multicollinearity, and heteroskedasticity tests to ensure the quality of the data. The results show that transformational leadership and work environment both have a positive and significant effect on nurses’ performance, both partially and simultaneously. The regression analysis indicates that transformational leadership has a stronger effect compared to the work environment, while the coefficient of determination (R²) shows that 57.9% of the variation in nurses’ performance is explained by these two variables. The study concludes that effective transformational leadership and a supportive work environment are critical factors in enhancing nurses’ performance, which in turn contributes to improved healthcare service quality.
THE INFLUENCE OF ELECTRONIC MEDICAL RECORD IMPLEMENTATION AND HEALTHCARE WORKERS’ DIGITAL LITERACY ON PATIENT SERVICE EFFICIENCY IN HOSPITALS Dian Prawibawa; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 4 (2026): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20032943

Abstract

This study examines the effect of Electronic Medical Record (EMR) Implementation (X1) and Digital Literacy (X2) on Patient Service Efficiency (Y) at Hospital X. The research employed a quantitative approach with a descriptive design. Data were collected from 41 healthcare staff using a structured questionnaire and analyzed using multiple linear regression. Classical assumption tests, including normality, multicollinearity, and heteroscedasticity, were conducted to ensure the validity and reliability of the regression model. The results indicate that EMR Implementation has a significant positive effect on Patient Service Efficiency, demonstrating that the effective use, integration, and accessibility of EMR systems are crucial for enhancing hospital service efficiency. In contrast, Digital Literacy shows a positive but not statistically significant effect, suggesting that while digital skills are necessary, they have a limited impact without robust system implementation and organizational support. Simultaneously, EMR Implementation and Digital Literacy together significantly influence Patient Service Efficiency, with the regression model explaining 61.5% of the variance.
ANALYSIS OF THE ROLE OF PSYCHOLOGICAL SAFETY AND LEARNING CLIMATE ON INCIDENT REPORTING BEHAVIOR Ince Rosmini; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775844

Abstract

Incident reporting is a crucial component of patient safety systems; however, underreporting remains a persistent issue in healthcare organizations. This study aims to analyze the effect of psychological safety and learning climate on incident reporting behavior among healthcare professionals. A quantitative approach with a cross-sectional design was employed, involving healthcare workers at Hospital X as respondents. Data were collected using structured questionnaires and analyzed using multiple linear regression. The results indicate that psychological safety has a positive and significant effect on incident reporting behavior, suggesting that individuals are more likely to report incidents when they feel safe from blame or negative consequences. Learning climate also shows a positive and significant effect, indicating that a supportive environment that promotes learning and non-punitive responses to errors enhances reporting practices. Simultaneously, both variables significantly influence incident reporting behavior. The coefficient of determination (R²) shows that 50.7% of the variation in reporting behavior can be explained by psychological safety and learning climate.
THE EFFECT OF SERVICE QUALITY, HOSPITAL FACILITIES, AND PATIENT SATISFACTION ON PATIENT LOYALTY Leony Martila; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775764

Abstract

This study examines the influence of service quality, hospital facilities, and patient satisfaction on patient loyalty in healthcare institutions. Patient loyalty represents a strategic goal for hospitals, as it ensures sustainable retention, enhances reputation, and reduces marketing costs associated with acquiring new patients. The research employs a literature review method, analyzing previous empirical studies and theoretical frameworks related to healthcare service quality, facilities, patient satisfaction, and loyalty. Service quality is conceptualized through both technical and functional dimensions, encompassing accurate diagnosis, effective treatment, empathetic staff interactions, and responsiveness. Hospital facilities include physical infrastructure, medical equipment, room comfort, cleanliness, accessibility, and environmental factors that contribute to patients’ overall experience. Patient satisfaction serves as both an outcome of service quality and facilities and a mediating factor that translates positive perceptions into loyal behaviors. The results indicate that service quality and hospital facilities individually and jointly have a significant effect on patient satisfaction, which in turn strongly influences patient loyalty. High service quality enhances trust, confidence, and emotional attachment, while superior facilities provide tangible evidence of professionalism and care.
THE EFFECT OF PATIENT SAFETY CULTURE AND INCIDENT REPORTING ON THE OCCURRENCE OF PATIENT FALLS Penty Yuni Priyanda; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775657

Abstract

Patient falls are one of the most common adverse events in healthcare settings and have significant impacts on patient safety and quality of care. This study aims to analyze the effect of patient safety culture and incident reporting on the occurrence of patient falls at Hospital X. The research used a quantitative approach with a cross-sectional design. The population consisted of healthcare workers involved in patient care, with a sample selected using purposive sampling. Data were collected through structured questionnaires and analyzed using multiple linear regression. The results showed that patient safety culture has a significant negative effect on patient falls, indicating that a stronger safety culture contributes to reducing fall incidents. Incident reporting also has a significant negative effect, suggesting that effective reporting systems help in identifying and preventing fall occurrences. Simultaneously, patient safety culture and incident reporting have a significant effect on patient falls, as indicated by the F-test results. The coefficient of determination (R²) shows that both variables explain 32.1% of the variation in patient falls.
EVALUATION OF THE EXPECTATION–EXPERIENCE GAP AND INFORMATION TRANSPARENCY ON PATIENT SATISFACTION Dini Indriani; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19778554

Abstract

Patient satisfaction is a key indicator in evaluating the quality of healthcare services, particularly in the context of patient-centered care. This study aims to analyze the impact of the expectation–experience gap and information transparency on patient satisfaction through a literature review approach. The expectation–experience gap refers to the discrepancy between patients’ prior expectations and their actual experiences during healthcare service delivery, while information transparency relates to the clarity, openness, and accessibility of information provided to patients. This study employs a qualitative literature review method by collecting and analyzing secondary data from peer-reviewed journals, books, and relevant academic sources. The selected literature focuses on healthcare service quality, patient satisfaction, and communication practices. The analysis is conducted using a thematic approach to identify patterns, relationships, and key findings related to the research variables. The results indicate that the expectation–experience gap has a direct and significant effect on patient satisfaction. A smaller gap leads to higher satisfaction, while a larger gap results in dissatisfaction.
Co-Authors Abdul Gani Sidqi Ade Irfan Ahmad Syakur Banafif Ahmad Toni, Ahmad Alnando, Dedi Andityo Wahyu Juniarsyah Ari Tri Utami Aryani Kusuma Mukti Asnar, Etty Sofia Mariati Assoc. Prof. Dr. Dr. H. Sumeidi Kadarisman, S.E., M.M Astri Hindarti Astsania Hikmah Alfath Audrianto Ayu Laili Rahmiyati Ayu Rindwita Indah Peanasari Bambang Agus W Bambang Widarsono Budyawan Herijanto Byan M Pratama Carens Sintha Iralin De Ivanka Christina Wijaniputri Dahrul Effendi Dharma Jaya Hartono Dian Kurniasih, Dian Dian Prawibawa Dini Indriani Djogo, Ony dr Agung Family, Joko Agung N Dramora Nepy Asmara Drs., M.M5, Fittiana Ellen Angelique Hardjono Etty Sofia Etty Sofia Mariati Asnar Fajarini Farida Yuliati, Farida Farida Yuliaty Farida Yuliatya Fitriana Habeahan, Immanuel Heru Atnioko Hutagaol, Tetty Ince Rosmini Irawan Sugoro Isah Amini Yasmin Istahara Jeanny Kathleen Hartini Kadarisman, Sumeidi Karahmawati , Tri Kathlyn Allysha Kurniasih, Aas Leony Martila Liya Megawati M Ahmed Mahqfiroh, Juliatul Malik, Rahadian Mantikaisih Laras, Andi Tenri Masitoh, Imas Siti Melinia Cahaya Fitri mulyani, sri rochani Muranny Nurshyaliha Manurung Murni, Detya Okti Noor, Laili Savitri Nova Karlina Nurfitriani, Astrid Nurmala Ahmar Padma Negara, M. Rizqi Panjaitan, Biller Penty Yuni Priyanda Prima, Dero Prof. Dr. VIP Paramarta Putriana Sitompul Rahadian Malik Ricky Agusiady Ridwan Rini Hastuti Risma Ariyani Rita Sulastini Rulia Sobarna Sobarna Kartamihardja Sonya Helen Maysha Sri Rochani Mulyani Suhono Tatang Sudrajat Taufan Nugroho Taufik Zulfikar Taurhesia, Shelly Timotius Gavriel Kristo Tjitrayudha, Marcel Verianto Vip Paramarta Vip Pramarta Widjajanti Utojo Y. Ony Djogo Yusup Erisyadi Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin