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Hubungan Mutu Pelayanan Kesehatan Terhadap Kepuasan Peserta Bpjs Penerima Bantuan Iuran (PBI) Di Puskesmas Mamajang Kota Makassar Aripa, Lusyana; Enol, Tarsisius Sandilius; Kartini, Kartini
Barongko: Jurnal Ilmu Kesehatan Vol. 4 No. 1 (2025): Barongko : Jurnal Ilmu Kesehatan (November)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v4i1.941

Abstract

Background: Patient satisfaction represents an emotional response that emerges after receiving health services, based on a comparison between patients’ initial expectations and the actual quality of care received. According to the World Health Organization (WHO), service quality is a critical component in achieving equitable health coverage. Globally, approximately 5.7 to 8.4 million deaths occur annually in low- and middle-income countries as a result of poor-quality health services. Objective: This study aimed to determine the relationship between health service quality and the satisfaction of BPJS Contribution Assistance Recipients (PBI) at the Mamajang Community Health Center, Makassar City. Methods: This research employed a quantitative approach with a cross-sectional study design. The study population consisted of BPJS PBI participants aged over 20 years who accessed services at the Mamajang Health Center between January and February 2025, totaling 318 individuals. The sample size was determined using the Slovin formula, resulting in 177 respondents. Data were analyzed using statistical tests to identify the relationship between various service quality dimensions and patient satisfaction. Results: The findings revealed that there was no significant relationship between service structure and patient satisfaction (p = 0.395). However, there was a significant relationship between service comfort (p = 0.000), information delivery (p = 0.000), and service timeliness (p = 0.000) with BPJS PBI participant satisfaction at the Mamajang Community Health Center. Conclusion: The study concludes that comfort, information delivery, and service timeliness are key determinants influencing patient satisfaction among BPJS PBI participants, whereas structural aspects of the health service show no significant association. Strengthening these dimensions of service quality is essential to improve overall patient satisfaction and optimize public health service delivery.
Edukasi Gizi Seimbang Untuk Pencegahan Stunting Pada Ibu Hamil Dan Balita Di Desa Binaan Wati, Isra; Aripa, Lusyana; Pramono, Edi; Setiawati, Eka; Bahrun, Suriani; Nurhaedah, Nurhaedah; Rahmat, Rezqiqah Aulia
Sahabat Sosial: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2025): Sahabat Sosial: Jurnal Pengabdian Masyarakat (Desember)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/sosisabdimas.v4i1.913

Abstract

Stunting is a chronic nutritional problem that remains a major challenge in Indonesia, particularly in rural areas with limited access to nutrition education, sanitation, and health services. This community service program aims to improve the knowledge of pregnant women and mothers of toddlers regarding balanced nutrition as a means of preventing stunting in Assisted Village X. Activities included balanced nutrition counseling, demonstrations on making nutritious complementary foods (MP-ASI), screening for toddler nutritional status, and mentoring families at risk of stunting. A total of 65 participants (22 pregnant women and 43 mothers of toddlers) participated in the program. Results showed an increase in participant knowledge, with an average pre-test score of 55.3, rising to 86.1 in the post-test. Furthermore, 12 toddlers at risk of stunting were identified and provided with further mentoring. The program also encouraged the formation of "Village Nutrition Friends" (Sahabat Gizi Desa) cadres as a sustainability effort for the program. This program has proven effective in increasing community knowledge and awareness regarding the importance of balanced nutrition to prevent stunting.
Co-Authors Abubakar Betan Agus Supinganto Amaliah, Lili Andi Alim, Andi Andi Kamal M. Sallo Ardinianti, Kiki Asrijal Arsyad Baso Bahrun, Suriani Bertolomeus Arin Brunosius Alimin DEWI SARTIKA Dito Anurogo, Dito Dorce Sisfiani Sarimin Edi Pramono Eka Setiawati Eko Prastyo Enol, Tarsisius Sandilius Ernita Sari Ervan, Ervan Fachry Abda El Rahman Febrianti, Nur Felisianus Yodasen Fitriani Fitriani Fiviana Nandu Hardianto Haris Haris, Hardianto Herlambang Prehananto, Herlambang Hoda, Ferdinandus Suban Idris Idris Ina Kusrini Indar Indar Indar Indar Ivan Wijaya Jaya, Rachmat Jelima Decianti Fila Kartini Kartini Kartini Kartini Kristina Jeliman Kristina Jeliman Kurniawati Kurniawati Kusumastiti, Anisa Ramadhani Latif, Sarifudin Andi Lewar, Emanuel Suban Bala Magfira, Magfira Mahoklory, Serly Sani Malaha, Naomi Mar’atun Jannah, Imrawati, Muzakkir Baitz, Mashudi, Sugeng Mas’ud Maumude Megasari, Anis Laela Mesa, Novita Dewi Kok Mildaratu, Mildaratu Muchsin, Wachyudi Mutiah, Cut Nanang Wiyono Nunung Suryana Jamin Nur Hamdani Nur Nurafni Shahnyb Nurdin, Nugi Nurhaedah Nurhaedah Nursiah, Andi Nursinah, Andi P, Nur Triningtias Pannyiwi, Rahmat Paulus Duga Meman RACHMAT RAMLI Rahmat, Rezqiqah Aulia Rais, Rinovian Rama Nur Kurniawan K Rama Nur Kurniawan K Ramli, Rachmad Rikardus Belang Meman Rosida Rosida Sahalessy, Yona Camelia Santi Santi Sembiring, Rinawati Sri Wahyuni Suharto Suharto Sumardi Sudarman Sumardi Sudarman Sumardi Sudarman, Sumardi Suprapti, Isma Tanti Wulandari Umar, Risa Bernadip Wasolo, Mi’ad Wati, Isra Wijayanti, Lumastari Ajeng Wilhelmina Priskawati Ance Yuri Pratiwi Utami Zaenal Zaenal, Zaenal