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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal STIE Semarang (Edisi Elektronik) Jurnal Ilmu Manajemen JURNAL LENTERA BISNIS International Journal of Religious and Cultural Studies Indonesian Journal of Electrical Engineering and Computer Science Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) Journal of Law and Border Protection TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Indonesian Research Journal on Education Journal of Administration and International Development VISA: Journal of Vision and Ideas JIMEK Indonesian Law Journal
Widayat, Wisnu
Politeknik Imigrasi
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PENGARUH KOMUNIKASI INTERPERSONAL DAN PEMANFATAAN TEKONOLOGI INFORMASI TERHADAP KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS I KHUSUS NON TPI JAKARTA SELATAN Mulyawan, Budy; Firlana, Habbi; Kristi Wibowo, Pascalis Danny; Mastur, Anida Sri Rahayu; Adillah, Muhammad Arief; Widayat, Wisnu
JURNAL LENTERA BISNIS Vol. 15 No. 1 (2026): JURNAL LENTERA BISNIS, JANUARI 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i1.1880

Abstract

Along with the increasing use of social media as a means of public communication, the direct role of interpersonal communication between officers and the public remains an essential element in providing quality services. This phenomenon has become a real public concern, especially at the South Jakarta Special Class I Non-TPI Immigration Office, regarding the quality of interpersonal communication demonstrated by immigration officers during the passport application interview process. The objectives of this study are as follows: 1) To analyze the influence of immigration officers' interpersonal communication at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 2) To analyze the influence of information technology utilization at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 3) To analyze the combined influence of immigration officers' interpersonal communication and information technology utilization on the quality of passport services at the Immigration Office. This study uses a quantitative method with a survey approach to analyze the relationship between interpersonal communication variables, information technology utilization, and passport service quality. The t-test results for the second model obtained a significance value for the Interpersonal Communication variable of 0.000 (t = 4.953). The Information Technology variable was 0.000 (t = 14.361). The F-test results for the second model obtained a calculated F value of 1004.211 with a significance value of 0.000, which is smaller than α = 0.05.
Co-Authors Agung Purnomo agung setiawan Ali, Muhammad Iqbal Darmawan Ardi, Imma Yedida Arief Febrianto Arief Febrianto Arief Febrianto, Arief Assiroj, Priati Batubara, Dinda Aprilia Besse Hartati Bobby Briando Briando, Bobby Budy Mulyawan, Budy Chang, Soonpeel Fadel Achmad Amril Faridh Al Wajidi Gonzales, Marcellino Gumay, Luthfiyyah Amiroh Habbi Firlana Jayadi Al Amien Karina K Kaukab, M. Elfan Kautsar, Pasha Adelia Ledyana Hanna Basna Mastur, Anida Sri Rahayu Mila Rosmaya Muhammad arief adillah Muhammad, Fahrurozi Parulian, Sandy Christian Pascalis Danny Kristi Wibowo Piranti, Nurul Maharani Prabadhi, Isidorus Anung Pusaka, Semerdanta Rafii’ Abdurrochman Rangkuti, Liza Hafidzah Yusuf Rita Kusuma Astuti Ryanindityo, Mochamad Sania Nizar Putri Ashari Sihombing, Putrida Sintawati, Fatika Sohirin Sohirin, Sohirin Syam, Farhans Mahendra Virra Wirdhiningsih Wahyu Eka Putra Wijaya, Mohamad Yoga