Claim Missing Document
Check
Articles

Found 17 Documents
Search

KUALITAS SUMBER DAYA MANUSIA TERHADAP KEPUASAN PELANGGAN GOJEK DI TANGERANG DENGAN KUALITAS PELAYANAN SEBAGAI VARIABEL MEDIASI Rajagukguk, Pater; Haryono, Bambang; Hardani, Hardani; Fadholi, Arief
NIAGAWAN Vol. 13 No. 1 (2024): NIAGAWAN VOL 13 NO 1 Maret 2024
Publisher : Fakultas Ekonomi Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/niaga.v13i1.50970

Abstract

Perkembangan teknologi komunikasi mendorong perubahan  seluruh aspek kehidupan manusia, baik sosial, budaya, ekonomi, dan berbagai aspek lain, termasuk transportasi. Masyarakat mengalami transformasi dalam kegiatan sehari-hari, belanja secara online, berinteraksi dengan media sosial, bahkan berpergian meggunakan aplikasi online. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas sumber daya manusia dan kualitas pelayanan terhadap kepuasan pelanggan ojek online gojek di Tangerang. Jenis penelitian deskriptif kuantitatif statistik menggunakan smartPls 4. Metode pengumpulan data kuesioner, wawancara, dengan jumlah sampel 100 orang. Teknik sampling  non probability sampling dengan  sampling kuota. Hasil penelitian menunjukan  t statistic > t table dan nilai sig. > P value. Maka  kualitas sumber daya manusia berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan. Kualitas pelayanan berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan  Kualitas sdm berpengaruh positif dan signifikan terhadap kualitas pelayanan. Kualitas sumber daya manusia berpengaruh signifikan terhadap kepuasan pelanggan melalui  kualitas pelayanan. Uji structural inner model nilai R square 0,666 artinya  kualitas sumber daya manusia dan kualitas pelayanan mempengaruhi kepuasan pelanggan sebesar 66,6%., termasuk kategori pengaruh moderat. 
PENGEMBANGAN MODUL FISIKA BERBASIS CTL UNTUK MEMBERDAYAKAN PENGETAHUAN DAN NILAI KARAKTER SISWA Zaidah, Alpi; Hardani, Hardani; Hidayatulloh, Alpiana
NUSRA : Jurnal Penelitian dan Ilmu Pendidikan Vol. 1 No. 2 (2020): NUSRA: Jurnal Penelitian dan Ilmu Pendidikan, November 2020
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.888 KB) | DOI: 10.55681/nusra.v1i2.136

Abstract

This study aimed to: (1) describe the characteristics of the Physics module based on Contextual Teaching and Learning (CTL); (2) knowing the feasibility of a Contextual Teaching and Learning (CTL) based physics module; (3) knowing the use of Physics modules based on Contextual Teaching and Learning (CTL) can empower students' knowledge and character values. This research method is R&D by referring to the 4-D model (four D model) proposed by Thiagarajan (1974). The 4-D model consists of defining, designing, developing, and disseminating. Modules are assessed based on the feasibility of the material, media, and language, as well as trials (limited and extensive) to students, and the stages of dissemination at the MGMP forum. Research data collection was using questionnaires and needs analysis interview guidelines, validation sheets, response questionnaires, character value questionnaires, character value observation sheets, and disseminate questionnaires. The results of the study were as follows: (1) produce a module based on Contextual Teaching and Learning (CTL). (2) the module is categorized as feasible based on (material expert, media expert, linguist, teacher, colleague) which shows an average value of 86.0> minimum value of eligibility 84.3. This result also supported by good responses from students and the results of dissemination conducted on the MGMP forum which categorizes the modules well. (3) the use of modules can empower students' character values ​​and knowledge. This is indicated by the results of the character values ​​and knowledge of students> 75% can reach more than KKM.
Pengaruh Karakteristik Individu, Beban Kerja Dan Kompetensi Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Perusahaan Manufaktur PT ABCD Yogyakarta) Apriyanti, Iin; Pahlawansjah, Pahlawansjah; Hardani, Hardani
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh karakteristik individu, beban kerja dan kompetensi terhadap kinerja pegawai bagian produksi menggunakan kepuasan kerja sebagai variable mediasi pada Perusahaan Manufaktur PT ABCD Yogyakarta. Penelitian ini merupakan penelitian eksplanasi (explanatory research). Teknik analisis data menggunakan aplikasi SmartPLS versi 4.0. Hasil penelitian  menunjukkan nilai R-squared (R2) sebesar 0,549 atau sama dengan 54,9%. Nilai tersebut memiliki arti bahwa peran karakteristik individu, beban kerja, kompetensi dan kepuasan kerja memberikan kontribusi sebesar 54,9% pada kinerja pegawai, sedangkan sisanya sebesar 45,1% kinerja pegawai dipengaruhi oleh variabel independent lain yang tidak digunakan dalam penelitian ini. Uji hipotesis menunjukkan bahwa variable karakteristik individu dan kompetensi berpengaruh positif signifikan terhadap kinerja pegawai sedangkan variable beban kerja berpengaruh negatif signifikan terhadap kinerja pegawai. Sedangkan kepuasan kerja berpengaruh positif signifikan terhadap kinerja. Dan kepuasan kerja terbukti memediasi pengaruh karakteristik individu, beban kerja dan kompetensi terhadap kinerja pegawai.
Moderasi Harga Terhadap Hubungan Lokasi usaha Dengan Keputusan Pembelian Pada Warung Madura Di Cengkareng-Jakarta Barat: Moderasi Harga Terhadap Hubungan Lokasi usaha Dengan Keputusan Pembelian Pada Warung Madura Di Cengkareng-Jakarta Barat Hardani, Hardani; Rahayu, Eneng Iviq Hairo; Iwan, Iwan
Jurnal Administrasi Bisnis Vol. 4 No. 1 (2024): Mei 2024
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jab.v4i1.3468

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh Harga dan lokasi usaha dengan keputusan pembelian diwarung Madura daerah Cengkareng Jakarta Barat, serta untuk mengetahui pengaruh moderasi harga terhadap lokasi usaha dengan keputusan pembelian diwarung Madura daerah Cengkareng Jakarta Barat. Data dalam penelitian ini menggunakan data primer yang diperoleh dari 100 responden dengan menyebarkan kuesioner menggunakan Google Form kepada responden yang telah pernah membeli diwarung Madura daerah Cengkareng Jakarta Barat. Penelitian ini menggunakan metode SEM-PLS4 (Partial Least Square). Hasil penelitian ini menunjukkan harga dan Lokasi usaha berpengaruh positif dan signifikan terhadap keputusan pembelian diwarung Madura daerah Cengkareng Jakarta Barat . Harga tidak memoderasi hubungan antara lokasi usaha dengan keputusan pembelian diwarung Madura daerah Cengkareng Jakarta Barat.
Pengaruh Kompensasi Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada PT Artdeco Inti Kreasi Jakarta Timur Azkiya, Nada Isna; Pramularso, Eigis Yani; Hardani, Hardani
MARGIN ECO Vol. 9 No. 1 (2025): Margin Eco: Jurnal Ekonomi dan Perkembangan Bisnis
Publisher : Fakultas Ekonomi Universitas KH. A. Wahab Hasbullah Tambakberas Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/margin.v9i1.5158

Abstract

Companies must continue to pay attention to the role of their human resources. The attention that can be paid by the company can be in the form of discipline and compensation provided so that the performance of its employees is also maintained. This study aims to determine the influence of compensation and work discipline on employee performance at PT Artdeco Inti Kreasi. The analysis method of this study uses quantitative data collection techniques in the form of questionnaires or questionnaires. The sample in this study is 40 respondents who are all employees at PT Artdeco Inti Kreasi. The data analysis used was validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, linearity test, multiple linear regression analysis with SPSS 26 data processing. The results of this study state that compensation has a positive and significant effect on employee performance. Work discipline has a positive and significant effect on employee performance. Compensation and discipline simultaneously affect employee performance
Pengaruh Promosi Penjualan dan Fasilitas terhadap Keputusan Pembelian Konsumen Tepi Bambu Cafe & Resto Kota Depok Muchammad Danis Wahyudi; Pramularso, Eigis Yani; Hardani, Hardani
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6610

Abstract

The purpose of this study is to evaluate the impact of promotions and facilities offered by Tepi Bambu Café & Resto in Depok on customer purchasing choices. This study uses a quantitative method and conducted a survey of 100 participants who have made purchases at the cafe. The collected data were processed using SPSS version 25 by conducting multiple linear regression analysis. Several studies were conducted, including data quality checks, traditional hypothesis tests, specific hypothesis tests, and assessment of the coefficient of determination. The results showed that the sales promotions offered had a significant impact on purchasing decisions, the facilities offered had a significant impact on purchasing decisions, sales promotions and facilities offered had a significant impact on purchasing decisions simultaneously. With an R² of 0.696, it was found that sales promotion facilities influenced 69.6% of purchasing decisions, while the remaining 30.4% was determined by other factors not considered in this study.
Factor Analysis of Innovative Work Behavior in IT Employees with Millennial Generation Characteristics Arini, Dewi Ulfah; Hardani, Hardani; Rusmalia, Rusmalia
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i11.50116

Abstract

This study aims to analyze the factors that influence innovative work behavior in IT employees with millennial generation characteristics. The millennial generation is known as a group that is adaptive to technology and has great potential to generate innovative ideas in the work environment. In the era of growing digitalization, the innovative ability of IT employees is crucial for companies to compete effectively. This research uses a quantitative approach with a survey method involving IT employees aged 23-38 years as respondents. The data collected was analyzed using factor analysis techniques to identify the main variables that contribute to innovative work behavior. The results showed that factors such as intrinsic motivation, supportive work environment, transformational leadership, and innovative organizational culture have a significant influence on the innovative work behavior of millennial generation IT employees. The findings are expected to contribute to companies in developing appropriate strategies to increase innovative work behavior among IT employees, especially the millennial generation, to support the sustainability of innovation in the organization.