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Building Organizational Citizenship Behavior through Transformational Leadership: The Strategic Role of Job Satisfaction Putri, Nikmah Indah; Hardjo, Suryani; Lubis, Suaidah
Psikoborneo: Jurnal Ilmiah Psikologi Vol 14, No 3 (2026): Psikoborneo: Jurnal Ilmiah Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v14i3.25235

Abstract

Organizational Citizenship Behavior (OCB) is a voluntary employee behavior that contributes substantially to organizational effectiveness beyond formal job requirements. Its development is influenced not only by individual characteristics but also by leadership practices and employees' work experiences. In increasingly dynamic business environments, transformational leadership has emerged as an important approach to fostering extra-role behavior by enhancing employees' job satisfaction. This study examined the effect of transformational leadership on Organizational Citizenship Behavior through the mediating role of job satisfaction among employees of PT X. An explanatory quantitative approach was employed using a total sampling technique involving all employees of the organization. Data were collected using validated scales of transformational leadership, job satisfaction, and Organizational Citizenship Behavior and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings demonstrate that transformational leadership positively influences both job satisfaction and Organizational Citizenship Behavior. Furthermore, job satisfaction serves as an important mediating mechanism through which transformational leadership enhances employees' willingness to engage in discretionary behaviors that support organizational effectiveness. These findings enrich the organizational behavior literature by providing empirical evidence of the psychological process linking transformational leadership and Organizational Citizenship Behavior. From a practical perspective, organizations are encouraged to strengthen transformational leadership practices while creating work environments that enhance job satisfaction as a strategic approach to fostering positive employee behavior and sustaining organizational performance.Organizational Citizenship Behavior (OCB) merupakan perilaku sukarela karyawan yang memberikan kontribusi penting terhadap efektivitas organisasi, namun pembentukannya tidak hanya dipengaruhi oleh karakteristik individu, melainkan juga oleh praktik kepemimpinan dan pengalaman kerja yang dirasakan karyawan. Di tengah dinamika lingkungan bisnis yang semakin kompleks, kepemimpinan transformasional dipandang mampu mendorong munculnya perilaku ekstra-peran melalui peningkatan kepuasan kerja. Penelitian ini bertujuan menganalisis pengaruh kepemimpinan transformasional terhadap Organizational Citizenship Behavior dengan kepuasan kerja sebagai variabel mediasi pada karyawan PT X. Penelitian menggunakan pendekatan kuantitatif eksplanatif dengan teknik total sampling yang melibatkan seluruh karyawan PT X. Data dikumpulkan menggunakan skala kepemimpinan transformasional, kepuasan kerja, dan Organizational Citizenship Behavior, kemudian dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM). Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh positif terhadap kepuasan kerja dan Organizational Citizenship Behavior. Selain itu, kepuasan kerja terbukti berperan sebagai mediator yang memperkuat hubungan antara kepemimpinan transformasional dan Organizational Citizenship Behavior. Temuan ini menunjukkan bahwa perilaku kewargaan organisasi berkembang melalui proses psikologis yang diawali oleh kepemimpinan yang mampu menciptakan pengalaman kerja yang positif dan memuaskan. Penelitian ini memberikan kontribusi terhadap pengembangan literatur perilaku organisasi dengan menjelaskan mekanisme hubungan antara kepemimpinan transformasional dan Organizational Citizenship Behavior melalui kepuasan kerja, sekaligus memberikan dasar bagi organisasi untuk merancang strategi pengembangan kepemimpinan yang berorientasi pada peningkatan kepuasan kerja guna memperkuat perilaku positif karyawan dan mendukung keberlanjutan kinerja organisasi.
Co-Authors Achyar, Ahmad Juliansyah Aldo Rihdo Adytia Lubis Amanah Surbakti Anggi Damanik Anggita Oktavely Annisa Putri Anwar, Aini Shafra Balqis, Qurratu Meutia Bangun, Siti Sariah Butar Butar, Fransisca Mularia Cut Kesuma Pahluvi Damanik, Anggi Hayani Devi Eka Yulita Dinda Dotor Hartaty Silaban Dotor Hartaty Silaban Dwi Putri, Dwi Effendi, Robby Eka Puji Safitri Eka Setiawati Fadhillah Salsabila Putri Fadilah Husna Fernando Sitorus Friska Berliana Berliana Hafnizar, Hafnizar Hafnizar, Hafnizar Harianty, Widya Hasanuddin Hasanuddin Hasanuddin Hermina, Mutia Herna Sinaga Hurriyatuddaraini Hurriyatuddaraini Hutabarat, Ester Ilma, Yana Nazela Indah Puspita Sari, Indah Puspita Indrawan, Yudhistira Fauzy Iqbal Maulana Iqbal Maulana Hasibuan Hasibuan Izdiharunnisa Izdiharunnisa Izdiharunnisa, Izdiharunnisa Jeane Agustientje Frans Juliana Khairun Nisa Khaliza, Dina Khoiriyah Nurul Abdulloh Krisman Krisman Lahmuddin Lubis Lijma Uliana Ritonga Lita Rasonia Saragih Lubis, Rizky Amelia Manurung, Dohar Mauli Manurung, Dohar Mauli Manurung, Irma Manurung, Irma Marbun, Risma Anjelita Marzatillah Zuhra Mehri Hubbi Apmarja Mia Tarihoran Muhammad Nur Habibie Muhammad Syahreza Andrian Nadya Bella Aritonang Naomi Panjaitan Nasution, Muhammad Faisal Ramadhan Nefi Darmayanti Ningrum, Sekar Dwi Ningsih, Dwi Ayu Ningsih, Dwi Ayu Noka, Isara Abda Nurhandayani, Ika Nurhandayani, Ika Nurhasanah Nurhasanah Nurianda, Wahna Oktavely, Anggita Dwi Panjaitan, Naomi Anggriani Parinduri, Rusdah Patisina Putri, Nikmah Indah Rahmi Lubis Raja Bob Ridwan Rambe, Rifatun Nihayah Ratna Dewi Rifa Mulyani Rifa Mulyani Risydah Fadilah Rohimatun Fadilah Munte Salamiah Sari Dewi Samsul Bahri Samsul Bahri Samsul Sari, Yuli Novia Sekar Dwi Ningrum Shafira, Ridna Silaban, Sondang Simbolon, Lenny Marlina Simbolon, Lenny Marlina Sinaga, Herna Juniar Sintyasari, Desi Sinurat, Jakobus Maruli Tua Siregar, Hirmar Waki Omnihara Sitorus, Dinda Fernando Situmeang, Sintong Ekapriasi Situmeang, Sintong Ekapriasi Spreckhelsen, Tariza Yuvi Yolanda Suhaimi Erfiranda Sukamto, Ika Sumiyarsi Suri, Atikah Suryani Hardjo Syahputra, Tengku Havidz Syam, Tengku Nuranasyah Syam, Tengku Nuranasyah Tanjung, Pangihutan Syepriady Tantri, M. Miftahul Rizki Taqiyah Anasa Irsyah Taremica, Graris Tarigan, Siska Tarihoran, Mia Solistika Tasya Salsabila Teti Kristiani Ziliwu Tresna, Nurayu Resmara Wikayatuddini Wikayatuddini Yanuar, Hendra Yuningsih Yuningsih Zikrina Sari Ziliwu, Teti Kristiani