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EFEKTIVITAS PENGEMBANGAN SARANA DAN PRASARANA PELAYANAN DI KANTOR KELURAHAN KARUNRUNG KECAMATAN RAPPOCINI KOTA MAKASSAR Awlia Aslim, Ahmad Difa; Mahsyar, Abdul; Arfah, Sitti Rahmawati
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 6 (2022): Desember 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i6.10449

Abstract

AbstractThe success of an agency can be determined by the achievement of the planned goals. Efforts can be made to achieve this goal by utilizing the resources owned by both human resources and other resources, such as capital and office infrastructure. Humans are a crucial resource for an institution because humans have the ability to work together, set goals and work to achieve goals. The purpose of this study was to determine the effectiveness of the development of service facilities and infrastructure at the Karunrung Village Office, Rappocini District, Makassar City. This research uses quantitative research type with descriptive research type with the number of respondents as many as 32 people. The results of this study indicate that the effectiveness of the development of facilities and infrastructure is categorized as good. It can be seen from the recapitulation of each indicator including: Efficiency Indicator with a percentage of 80.83%, Flexibility Indicator with a percentage of 85.93%, Satisfaction Indicator with a percentage of 69.6%, Excellence Indicator with a percentage of 70.9%, Development Indicator with a percentage of 70.6%.Keywords: effectiveness, development, facilities and infrastructure
Responsivitas Pelayanan Publik Di Rumah Tahanan Negara Kelas Ii B Enrekang Fitriani, Fitriani; Mahsyar, Abdul; Rasdiana, Rasdiana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 1 (2021): Februari 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i1.4578

Abstract

This study aims to determine whether the provision of services was in accordance with the Standard Operational Procedure (SOP) seen from how the ability to respond and respond to complaints, how the speed, accuracy and timeliness of service delivery. This research used quantitative methods to describe the responsiveness of public services specifically about coaching. The sample was 10% of employees who were selected by simple random sampling from 20% of the population. The research data was collected using instruments in the form of questionnaires, interviews and documentation. The results showed that the guidance services at the Enrekang Regency State Detention Center,were good, this was based on the descriptive results of the percentage that the implementation of prison services was in accordance with the Standard Operational Procedure (SOP). However, the results of interviews from service officers indicated that the prisoners were late in understanding any information provided, especially in providing guidance services, was still very low due to the limited number of officers compared to the number of prisoners.  Keywords: Responsiveness, Class II B Prison EnrekangABSTRACTThis study aims to determine whether the provision of services was in accordance with the Standard Operational Procedure (SOP) seen from how the ability to respond and respond to complaints, how the speed, accuracy and timeliness of service delivery. This research used quantitative methods to describe the responsiveness of public services specifically about coaching. The sample was 10% of employees who were selected by simple random sampling from 20% of the population. The research data was collected using instruments in the form of questionnaires, interviews and documentation. The results showed that the guidance services at the Enrekang Regency State Detention Center,were good, this was based on the descriptive results of the percentage that the implementation of prison services was in accordance with the Standard Operational Procedure (SOP). However, the results of interviews from service officers indicated that the prisoners were late in understanding any information provided, especially in providing guidance services, was still very low due to the limited number of officers compared to the number of prisoners.  Keywords: Responsiveness, Class II B Prison Enrekang
Inovasi Pelayanan Pendidikan (Studi Kasus: Program Sumbangan Pembinaan Pendidikan (SPP) Gratis Bagi Mahasiswa Kabupaten Pangkep Ulfa, Maria; Mahsyar, Abdul; Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 1 (2020): Agustus 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i1.3726

Abstract

This study to determine the characteristics of Educational Services Innovation (Case Study: Free Educational Assistance Donation Program For Pangkep Regency Students).The number of informants in this study was 14 people. This study used a qualitative approach and the type of descriptive research and case studies. Data collection techniques used observation, interviews and documentation. The result of this study showed that the characteristics of educational service innovation (case study: free educational assistance donation program for pangkep regency students) had fulfilled the five characteristics of innovation according to Roger,  namely relative advantage, compability, complexity, triability,and observability. But the implementation still required quite a long time or  was not yet effective
KOORDINASI DALAM PENERAPAN SISTEM ZONASI SEKOLAH ANTARA DINAS PENDIDIKAN DAN DINAS CATATAN SIPIL KOTA MAKASSAR Faradilla, Latifa; Mahsyar, Abdul; Arfah, Sitti Rahmawati
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 2 (2023): April 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i2.11382

Abstract

This study aims to analyze and describe the coordination in the implementation of the school zoning system between the Education Office and the Makassar City Civil Registry Office. This research uses a case study type of qualitative research. The research data were collected through interviews, observations, and documentation studies. The results of the coordination research in the application of the zoning system between the Education Office and the Makassar City Civil Registry Office show that from the aspect of (1) The unit of action from the Education Office trying to improve population data is also carried out by the civil registry office where the registration process no longer requires the public to legalize population administration in civil registry office and delegated to the village government. (2) Communication also makes updates to the application system where to find out the zoning of prospective students who will register, it is enough to enter their NIK or population data in the requested column and automatically the location or zone can be directly directed through the application. (3) Division of Work The education office has issued guidelines and technical guidelines for the implementation of PDDB in accordance with the direction of the ministry of education, while the civil registry service has updated population data which is synchronized with the PPDB application. (4) The discipline of the apparatus involved in the PPDB work unit is required to fill in the facts of integrity relating to the readiness of the committee in implementing the PPDB.
Pengembangan Sumber Daya Manusia Melalui Pelatihan Teknis Di Kantor Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia Kabupaten Takalar Kamaluddin, Kamaluddin; Mahsyar, Abdul; Malik, Ihyani
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.5376

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This study aimed to determine the results of technical training held by BKPSDM Takalar Regency. This study used quantitative and descriptive quantitative research type. Data collection techniques were observation, questionnaires and documentation. The data were analyzed using quantitative descriptive statistics which were processed using the SPSS application. The population was 60 civil servants and the sampling technique used saturated sampling technique. The results of this study showed that systematic and planned eduaction and training indicators, continuous development, creation of learning organizations, training related to performance and management developmentand career planning were in a very good category. Also the technical training was needed for employees to support their careers and increase employee competence in the local government of Takalar Regency. Keywords: HR Development, Technical Training
Respontivitas Pegawai Negeri Sipil Dalam Pelayanan E-Ktp Di Kantor Dinas Kependudukan Dan Catatan Sipil Kabupaten Enrekang Apriyadi, Ari; Mahsyar, Abdul; Riskasari, Riskasari
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 3 (2021): Juni 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i3.4605

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The purpose of this study was to determine the Respontivity of Civil Servants in E-KTP Services at the Enrekang Regency Population and Civil Registry Office, The number of informants in this study was 6 people. This study used qualitative methods with the type of phemenology research that emphasized the subjectivity of the experience of human life. Data collection techniques used observation, interviews and documentation. Data analysis used interactive analysis models. The results showed that the Civil Service Respontivity in E-KTP Services at the Office of Population and Civil Registration in Enrekang Regency was good but there were still some aspects that were not maximized, this was seen from the aspect of the ability to respond and the accuracy of the waiter was still not optimal because there were still complaints from community related aspects. However, in the aspect of the maximum service timeliness seen from the absence of public complaints about the timeliness of services. Keywords: Responsiveness, e-KTP Services
Kinerja Pelayanan Perusahaan Daerah Air Minum ( PDAM) Di Kabupaten Gowa Hamia, Hamia; Mahsyar, Abdul; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 1 (2021): Februari 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i1.3718

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This study aimed to analyze and describe the service performance of regional water companies (PDAMs) in Gowa Regency. The research method wad descriptive qualitative. The number of informants in the study were 7 people. Data collection techniques were observation, interview and documentation . Data analysis used data reduction, data presentation and conclusion. The results of this study showed that the service performance of regional water supply companies (PDAMs) in Gowa Regency, the service performance of the Tierta Jeneberang Regional Water Supply Company in terms of quality had been run well and the services that had carried out  in accordance with the operational standards of service, although there were still complaints about the quality of water distributed to the customers. While, in terms of productivity had been done to the maximum, various community complaints had  addressed one by one. However, the community was not satisfied with the performance of PDAM Tirta Jeneberang, Gowa Regency, which had to be more responsive with the complaints from the community so that the community was satisfied with the services provided.
PENGAWASAN KINERJA PEGAWAI DIPERUSAHAAN DAERAH RUMAH POTONG HEWAN KOTA MAKASSAR Nurmayanti, Nurmayanti; Mahsyar, Abdul; Said, Alimuddin
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 5 (2022): Oktober 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i5.9353

Abstract

This research aimed to know the direct  and indirect control wich have been done by a company employee of a slaughterhouse Makassar city in managing slaughters house in Makassar city. The type of this research is qualitative research by describing the form of the direct  and indirect control performance employees. This kind of research is phenomenologycal research. In collecting data, the researcher use observation, interview, and documentation technique. Data analysis technique use data reduction, data presentation, and conclusion. To determine the validity of the data used triangulation technique, time triangulation, and source triangulation. The results of this research was  indicate that direct and indirect control by employees of local companies slaughterhouse of Makassar city in managing slaughterhouses conciderate that employees performance has not been maximized, the researcher still found productive female animals and  animals died that are not slaughtere, and the slaughterhouses is uncleanliness and it hygiene are also not found.  Keywords: controlling performance,employees 
PENERAPAN ETIKA BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PANGKEP Ali, Nur Annisa; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11877

Abstract

Tujuan penelitian ini adalah untuk mengetahui apakah terdapat kesamaan dalam pelayanan publik, keadilan dalam pelayanan publik, tingkat tanggung jawab pegawai dalam pelayanan publik dan loyalitas pegawai yang menitikberatkan pada etika birokrasi. Etika birokrasi sebagai seperangkat nilai yang menjadi acuan atau panduan bagi tindakan manusia dalam organisasi. Metode penelitian ini menggunakan penelitian kualitatif dengan tipe deskriptif. Lokasi penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pangkep. Dengan 9 informan terkait judul penelitian, teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini dapat disimpulkan bahwa penerapan etika birokrasi dalam pelayanan publik masih perlu ditingkatkan agar masyarakat benar-benar mendapatkan pelayanan yang maksimal, hal ini dapat dilihat dari: 1) masih terdapat tindakan nepotisme dalam pemberian pelayanan dengan diskriminatif pelayanan kepada masyarakat, 2) Dari segi keadilan, Masih ada tindakan diskriminatif dalam pelayanan. 3) Dari sisi tanggung jawab, perlu adanya kerjasama yang baik, pengawasan dan tindakan tegas terhadap petugas dalam melaksanakan tugasnya dan 4) Loyalitas karyawan juga masih kurang dalam aturan, masih ada karyawan yang melanggar aturan yang ada.Kata kunci: Etika, Birokrasi, Pelayanan Publik.
Budaya Kerja Kepolisian Dalam Pelayanan Masyarakat Di Polsek Anggeraja Kabupaten Enrekang Wulan, Wulan; Mahsyar, Abdul; Yusuf, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18009

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The aim of the research is to determine the work culture of the police in community service at the Anggeraja Police, Enrekang Regency. This type of research uses qualitative methods with a descriptive research type. Data collection techniques are through observation, interviews and documentation. The results of the research show that the Anggeraja Police Department's service to the community is said to be quite good, but there are several obstacles, namely regulations and the community's views on service and values. -Society's values are not fully implemented in accordance with the professional code of ethics. There are habits, rules and values as a reference for acting in solving problems. The Police Code of Ethics as a guideline for carrying out their duties cannot be said to be optimal when police officers are in the field in their assigned area. In reality, the police have not provided good services to the community because of favoritism and exclusion.
Co-Authors ., Haerana A. Mappasere, Fatmawati Aan Anugrah Abd Khair Ihsan Abd Rahman AGUS PRIYANTO Ahmad Ahmad Ahmad Taufik Akbar, Muhammad Randhy Akramila, Nurul alfin, alfin Ali, Nur Annisa Alimuddin Said, Alimuddin Amal, Suci Amir Muhiddin, Amir Amir, Marsya Nabila Andi Ahmad Malikul Afdal Andriana Andriana Andriani AS Anwar Parawangi Apriyadi, Ari Arfah, Sitti Rahmawati Arif Budiman Auliya Citra R. Awlia Aslim, Ahmad Difa Azikin, Ruskin Azis, Asriyanti Bakri Bakri Basri, Andi Umrah Burhanuddin Burhanuddin Burhanuddin Burhanuddin Enny Agustina Fahira, Jihan Faradilla, Latifa Fatimah, Putri Fatmawati Fatmawati Fatmawati, Fatmawati Fauzan, Muh Nur Fitriani Fitriani Fitriany S. Hamia, Hamia Hamrana, Hamrana Hasriadi Hasriadi Hawing, Hardianto Heriwati, Heriwati Ihyani Malik Ikmawati, Ikmawati Iman, Nurul Ihwanul Imanuddin Imanuddin, Imanuddin inriana, Alikha Irfan Z, Muh Jaelan Usman Jaelan Usman, Jaelan Jusman Jusman Jusman Jusman Kahar Saleh Kamaluddin Kamaluddin Kartini, Nur Malitasari Kasmad, Rulinawati Lukman Hakim Ma'ruf, Adnan Mahadin Moh. Astari Maharani, Dian Putri Mahka, Muh Fachrur Razy Mangontan, Albertin Barung Mappiwali, Hermawati Maria Ulfa Merlitriaswati, Merlitriaswati Muhammad Basir Muhammad Tahir Muhammad Yahya Muhammad Yusuf Naldi, Muh Nasrulhaq Nasrulhaq, Nasrulhaq Nilawati Nilawati Normaisa, Normaisa Nur Azizah Nurdin Khaliq Sadewa Nurlina Nurlina Nurmayanti, Nurmayanti Nursalim Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pardamean Daulay Rahim, Samsir Rahmat, Nur Anita Rahmatullah, Madani Ramadani, Riski Rasdiana Sina Rasdiana, Rasdiana Riskasari Riskasari, Riskasari Rislan, Muh Samsir Rahim Setiawan, A.M Ian Sitti Sahara Syamel Sitti Sahara Syamel Sri Wahyuni Subhan Djaya Sudarmi Sudarmi Syamel, Sitti Sahara Tahir, Nurbiah Toding, Lukas Ulhaq. F, Diyah Wardah Wardah Wulan, Wulan Yanty, Norma Yustin Paisal