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All Journal JURNAL ADMINISTRASI PUBLIK Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Professional : Jurnal Komunikasi dan Administrasi Publik JURNAL KOLABORASI Journal of Governance and Public Policy Publikauma : Jurnal Administrasi Publik Universitas Medan Area Otoritas : Jurnal Ilmu Pemerintahan Publik (Jurnal Ilmu Administrasi) JCES (Journal of Character Education Society) Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Pengabdian Dharma Laksana Kumawula: Jurnal Pengabdian Kepada Masyarakat JPPM: Journal of Public Policy and Management BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jurnal Peradaban Masyarakat (JPM) Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Abdul Mahsyar
Universitas Muhammadiyah Makassar
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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ANALYSIS OF THE DIMENSIONS OF PUBLIC SATISFACTION IN ONLINE BASED PUBLIC SERVICES AT THE ONE STOP INVESTMENT AND INTEGRATED SERVICES OFFICE Merlitriaswati, Merlitriaswati; Mahsyar, Abdul; Daulay, Pardamean
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 3 No 4 (2025): MEI
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jekombital.v3i4.939

Abstract

Technological development and advancement have influenced public services with the transition from conventional public services to online-based services, as implemented at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Tana Toraja Regency. However, the online-based services that have been implemented still have many weaknesses. This research aims to analyze and describe the dimensions of public satisfaction in online-based public services. The research uses a qualitative approach with a case study type, and data is collected through interviews, observation, and documentation. Data is analyzed qualitatively using the Miles and Huberman model. The results show that the five dimensions of service quality according to Servqual theory meet public expectations. To improve online-based services according to public demands, several things need attention. First, the tangible dimension needs to be complemented with supporting facilities such as waiting rooms. Second, in the responsiveness dimension, service decreases when the number of residents being served is very high, necessitating additional staff, especially to serve residents who do not yet understand how to operate the application system. Third, the assurance dimension requires the provision of computer facilities that can be accessed directly by users and improved internet connectivity so that slow data transfer in online business licensing services through the OSS application can be enhanced. Fourth, the empathy dimension involves providing satisfactory services and helping citizens in need. This study suggests improving ICT capacity, increasing the number of employees, and enhancing employee knowledge and technical skills in using computer programs.
Analysis of Services for Making Electronic Identity Cards at the Department of Residence and Civil Registration Mangontan, Albertin Barung; Mahsyar, Abdul; Priyanto, Agus
JOURNAL OF MANAGEMENT, ACCOUNTING, GENERAL FINANCE AND INTERNATIONAL ECONOMIC ISSUES Vol. 4 No. 3 (2025): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/marginal.v4i3.1734

Abstract

Public agencies that issue electronic identity cards nevertheless face several challenges due to limited facilities, staff ability, and access, especially for inhabitants in remote locations far from service centres. This study aims to identify and analyze the service of Electronic ID Card (E-KTP) issuance at the Department of Population and Civil Registration of Tana Toraja Regency, focusing on the quality aspects of service procedures and the existing service technology infrastructure. This research uses a qualitative descriptive method with a case study approach at the Department of Population and Civil Registration (Disdukcapil) of Tana Toraja Regency through in-depth interviews, direct observation, and documentation studies. Data analysis uses Miles and Huberman's interactive model which includes three stages: data reduction, data presentation, and conclusion drawing. The analysis process is carried out continuously to produce a comprehensive understanding of the quality of public services at the Disdukcapil of Tana Toraja Regency. This research shows that the quality of E-KTP services in Tana Toraja Regency has been running well according to Standard Operating Procedures, with a service flow starting from taking queue numbers to printing and receiving E-KTPs. The service is supported by adequate facilities and process transparency. Digital innovations such as recording and printing E-KTPs in eight sub-districts facilitate access for residents in remote areas. The infrastructure and service technologies are good, but outdated hardware, inconsistent internet access at peak hours, and central government form delivery delays limit them. Form collection in Makassar is being done directly to speed up services.
The Implementation of Agricultural-Based Industrialization Policy and Its Impact on Community Welfare in West Nusa Tenggara Province Budiman, Arif; Fatmawati, Fatmawati; Mahsyar, Abdul; Hakim, Lukman
Publik : (Jurnal Ilmu Administrasi) Vol 14, No 1 (2025): June 2025
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.14.1.%p.2025

Abstract

Industrialization has long been regarded as a key driver of economic transformation in developing countries, including Indonesia, where agriculture remains the backbone of many regional economies. In West Nusa Tenggara (NTB) Province, the challenge of enhancing community welfare requires innovative policy strategies, one of which is agricultural-based industrialization. This study aims to analyze the influence of the implementation of agricultural-based industrialization policy on community welfare in NTB Province. The research focuses on communication, resources, disposition, and bureaucratic structure as key determinants of policy implementation success. A quantitative approach was employed using a survey method involving 69 respondents. Data analysis included validity and reliability tests, classical assumption tests, multiple linear regression, as well as t-tests and F-tests. The results indicate that all four variables have a positive and significant effect on policy implementation. The coefficient of determination (R²) of 0.740 suggests that 74% of the variance in policy implementation can be explained by the independent variables. These findings imply that effective policy planning and execution, supported by clear communication, adequate resources, competent implementers, and a well-structured bureaucracy, significantly contribute to improving community welfare in the NTB region
Co-Authors ., Haerana A. Mappasere, Fatmawati Aan Anugrah Abd Khair Ihsan Abd Rahman AGUS PRIYANTO Ahmad Ahmad Ahmad Taufik Akbar, Muhammad Randhy Akramila, Nurul alfin, alfin Ali, Nur Annisa Alimuddin Said, Alimuddin Amal, Suci Amir Muhiddin, Amir Amir, Marsya Nabila Andi Ahmad Malikul Afdal Andriana Andriana Andriani AS Anwar Parawangi Apriyadi, Ari Arfah, Sitti Rahmawati Arif Budiman Auliya Citra R. Awlia Aslim, Ahmad Difa Azikin, Ruskin Azis, Asriyanti Bakri Bakri Basri, Andi Umrah Burhanuddin Burhanuddin Burhanuddin Burhanuddin Enny Agustina Fahira, Jihan Faradilla, Latifa Fatimah, Putri Fatmawati Fatmawati Fatmawati, Fatmawati Fauzan, Muh Nur Fitriani Fitriani Fitriany S. Hamia, Hamia Hamrana, Hamrana Hasriadi Hasriadi Hawing, Hardianto Heriwati, Heriwati Ihyani Malik Ikmawati, Ikmawati Iman, Nurul Ihwanul Imanuddin Imanuddin, Imanuddin inriana, Alikha Irfan Z, Muh Jaelan Usman Jaelan Usman, Jaelan Jusman Jusman Jusman Jusman Kahar Saleh Kamaluddin Kamaluddin Kartini, Nur Malitasari Kasmad, Rulinawati Lukman Hakim Ma'ruf, Adnan Mahadin Moh. Astari Maharani, Dian Putri Mahka, Muh Fachrur Razy Mangontan, Albertin Barung Mappiwali, Hermawati Maria Ulfa Merlitriaswati, Merlitriaswati Muhammad Basir Muhammad Tahir Muhammad Yahya Muhammad Yusuf Naldi, Muh Nasrulhaq Nasrulhaq, Nasrulhaq Nilawati Nilawati Normaisa, Normaisa Nur Azizah Nurdin Khaliq Sadewa Nurlina Nurlina Nurmayanti, Nurmayanti Nursalim Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pardamean Daulay Rahim, Samsir Rahmat, Nur Anita Rahmatullah, Madani Ramadani, Riski Rasdiana Sina Rasdiana, Rasdiana Riskasari Riskasari, Riskasari Rislan, Muh Samsir Rahim Setiawan, A.M Ian Sitti Sahara Syamel Sitti Sahara Syamel Sri Wahyuni Subhan Djaya Sudarmi Sudarmi Syamel, Sitti Sahara Tahir, Nurbiah Toding, Lukas Ulhaq. F, Diyah Wardah Wardah Wulan, Wulan Yanty, Norma Yustin Paisal