Article Per Year (5 Year)
p-Index From 2020 - 2025
11.39
P-Index
This Author published in this journals
All Journal JURNAL ADMINISTRASI PUBLIK Tadbir: Jurnal Manajemen Pendidikan Islam Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Professional : Jurnal Komunikasi dan Administrasi Publik JURNAL KOLABORASI Journal of Governance and Public Policy Publikauma : Jurnal Administrasi Publik Universitas Medan Area Otoritas : Jurnal Ilmu Pemerintahan Publik (Jurnal Ilmu Administrasi) JCES (Journal of Character Education Society) Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Pengabdian Dharma Laksana Kumawula: Jurnal Pengabdian Kepada Masyarakat JPPM: Journal of Public Policy and Management Buletin Poltanesa BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Science and Society (IJSOC) Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jurnal Peradaban Masyarakat (JPM) Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Abdul Mahsyar
Universitas Muhammadiyah Makassar
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

Published : 89 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 89 Documents
Search

 5   6   7   8   9 
ANALYSIS OF THE DIMENSIONS OF PUBLIC SATISFACTION IN ONLINE BASED PUBLIC SERVICES AT THE ONE STOP INVESTMENT AND INTEGRATED SERVICES OFFICE Merlitriaswati, Merlitriaswati; Mahsyar, Abdul; Daulay, Pardamean
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 3 No 4 (2025): MEI
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jekombital.v3i4.939

Abstract

Technological development and advancement have influenced public services with the transition from conventional public services to online-based services, as implemented at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Tana Toraja Regency. However, the online-based services that have been implemented still have many weaknesses. This research aims to analyze and describe the dimensions of public satisfaction in online-based public services. The research uses a qualitative approach with a case study type, and data is collected through interviews, observation, and documentation. Data is analyzed qualitatively using the Miles and Huberman model. The results show that the five dimensions of service quality according to Servqual theory meet public expectations. To improve online-based services according to public demands, several things need attention. First, the tangible dimension needs to be complemented with supporting facilities such as waiting rooms. Second, in the responsiveness dimension, service decreases when the number of residents being served is very high, necessitating additional staff, especially to serve residents who do not yet understand how to operate the application system. Third, the assurance dimension requires the provision of computer facilities that can be accessed directly by users and improved internet connectivity so that slow data transfer in online business licensing services through the OSS application can be enhanced. Fourth, the empathy dimension involves providing satisfactory services and helping citizens in need. This study suggests improving ICT capacity, increasing the number of employees, and enhancing employee knowledge and technical skills in using computer programs.
Analysis of Services for Making Electronic Identity Cards at the Department of Residence and Civil Registration Mangontan, Albertin Barung; Mahsyar, Abdul; Priyanto, Agus
JOURNAL OF MANAGEMENT, ACCOUNTING, GENERAL FINANCE AND INTERNATIONAL ECONOMIC ISSUES Vol. 4 No. 3 (2025): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/marginal.v4i3.1734

Abstract

Public agencies that issue electronic identity cards nevertheless face several challenges due to limited facilities, staff ability, and access, especially for inhabitants in remote locations far from service centres. This study aims to identify and analyze the service of Electronic ID Card (E-KTP) issuance at the Department of Population and Civil Registration of Tana Toraja Regency, focusing on the quality aspects of service procedures and the existing service technology infrastructure. This research uses a qualitative descriptive method with a case study approach at the Department of Population and Civil Registration (Disdukcapil) of Tana Toraja Regency through in-depth interviews, direct observation, and documentation studies. Data analysis uses Miles and Huberman's interactive model which includes three stages: data reduction, data presentation, and conclusion drawing. The analysis process is carried out continuously to produce a comprehensive understanding of the quality of public services at the Disdukcapil of Tana Toraja Regency. This research shows that the quality of E-KTP services in Tana Toraja Regency has been running well according to Standard Operating Procedures, with a service flow starting from taking queue numbers to printing and receiving E-KTPs. The service is supported by adequate facilities and process transparency. Digital innovations such as recording and printing E-KTPs in eight sub-districts facilitate access for residents in remote areas. The infrastructure and service technologies are good, but outdated hardware, inconsistent internet access at peak hours, and central government form delivery delays limit them. Form collection in Makassar is being done directly to speed up services.
The Implementation of Agricultural-Based Industrialization Policy and Its Impact on Community Welfare in West Nusa Tenggara Province Budiman, Arif; Fatmawati, Fatmawati; Mahsyar, Abdul; Hakim, Lukman
Publik : (Jurnal Ilmu Administrasi) Vol 14, No 1 (2025): June 2025
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.14.1.%p.2025

Abstract

Industrialization has long been regarded as a key driver of economic transformation in developing countries, including Indonesia, where agriculture remains the backbone of many regional economies. In West Nusa Tenggara (NTB) Province, the challenge of enhancing community welfare requires innovative policy strategies, one of which is agricultural-based industrialization. This study aims to analyze the influence of the implementation of agricultural-based industrialization policy on community welfare in NTB Province. The research focuses on communication, resources, disposition, and bureaucratic structure as key determinants of policy implementation success. A quantitative approach was employed using a survey method involving 69 respondents. Data analysis included validity and reliability tests, classical assumption tests, multiple linear regression, as well as t-tests and F-tests. The results indicate that all four variables have a positive and significant effect on policy implementation. The coefficient of determination (R²) of 0.740 suggests that 74% of the variance in policy implementation can be explained by the independent variables. These findings imply that effective policy planning and execution, supported by clear communication, adequate resources, competent implementers, and a well-structured bureaucracy, significantly contribute to improving community welfare in the NTB region
Pengaruh Kepemimpinan Terhadap Kinerja Pegawai Pada Kantor Badan Pertanahan Nasional Kabupaten Gowa Fauzan, Muh Nur; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11492

Abstract

This study aims to determine the effect of leadership on employee performance at the Gowa Regency National Land Agency. Leadership is a determining factor in an organization or company. The type of research used is quantitative research. The data sources used in this study are primary data sources and secondary data. Data collection techniques using observation and questionnaires with the number of respondents 50 people. Respondent data were analyzed by simple linear regression using SPSS version 25 application.The results of this study indicate that the leadership at the Office of the National Land Agency of Gowa Regency got results of 89.3% which was classified as very good. The performance of employees get results of 88.5% which is also classified as very good. Then the results of the T test, the regression coefficient value for the Employee Performance Variable is 0.965 with a significance of 0.000 which is smaller than 0.05 indicating that leadership has a significant influence on employee performance.
PENERAPAN ETIKA BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PANGKEP Ali, Nur Annisa; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11877

Abstract

Tujuan penelitian ini adalah untuk mengetahui apakah terdapat kesamaan dalam pelayanan publik, keadilan dalam pelayanan publik, tingkat tanggung jawab pegawai dalam pelayanan publik dan loyalitas pegawai yang menitikberatkan pada etika birokrasi. Etika birokrasi sebagai seperangkat nilai yang menjadi acuan atau panduan bagi tindakan manusia dalam organisasi. Metode penelitian ini menggunakan penelitian kualitatif dengan tipe deskriptif. Lokasi penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pangkep. Dengan 9 informan terkait judul penelitian, teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini dapat disimpulkan bahwa penerapan etika birokrasi dalam pelayanan publik masih perlu ditingkatkan agar masyarakat benar-benar mendapatkan pelayanan yang maksimal, hal ini dapat dilihat dari: 1) masih terdapat tindakan nepotisme dalam pemberian pelayanan dengan diskriminatif pelayanan kepada masyarakat, 2) Dari segi keadilan, Masih ada tindakan diskriminatif dalam pelayanan. 3) Dari sisi tanggung jawab, perlu adanya kerjasama yang baik, pengawasan dan tindakan tegas terhadap petugas dalam melaksanakan tugasnya dan 4) Loyalitas karyawan juga masih kurang dalam aturan, masih ada karyawan yang melanggar aturan yang ada.Kata kunci: Etika, Birokrasi, Pelayanan Publik.
Pelaksanaan Penanganan Anak Jalanan, Gelandangan dan Pengemis di Kota Makassar Setiawan, A.M Ian; Mahsyar, Abdul; Mustari, Nuryanti
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12109

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pelaksanaan penanganan tunawisma anak jalanan dan pengemis di Kota Makassar, apa saja program dalam membina tunawisma anak jalanan dan pengemis di Kota Makassar. Jenis penelitian ini bersifat deskriptif kualitatif untuk mendeskripsikan dan menjelaskan pelaksanaan penanganan tunawisma anak jalanan dan pengemis di Kota Makassar. Teknik pengumpulan data menggunakan metode observasi, dokumentasi dan wawancara dengan jumlah informan sebanyak 6 (enam) orang yang ditentukan secara purposive sampling. Informan berasal dari pimpinan dan pegawai di Dinas Sosial Kota Makassar, Pekerja Sosial, Satuan Polisi Pamong Praja (Satpol PP) dan anak jalanan. Teknik analisis data yang digunakan adalah data penelitian kualitatif. Pengecekan keabsahan data dilakukan dengan triangulasi sumber dan metode. Hasil penelitian menunjukkan bahwa dinas sosial Kota Makassar dalam pelaksanaan penanganan tunawisma anak jalanan dan pengemis di Kota Makassar melakukan pendataan, pemantauan, pengendalian dan pemantauan serta melakukan kampanye dan sosialisasi. Program yang dilakukan oleh Dinas Sosial Kota Makassar adalah: pencegahan, tindak lanjut, dan rehabilitasi
PENGEMBANGAN SMART BRANDING PERKOTAAN DALAM PELAYANAN KEPARIWISATAAN KOTA MAKASSAR inriana, Alikha; Mahsyar, Abdul; Hawing, Hardianto
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 6 (2023): Desember 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i6.13837

Abstract

The purpose of this study is to find out the strategy carried out by the Tourism Office in developing Makassar city smart branding. Data collection techniques used are observation, interviews, and documentation. The results of this study indicate that in an effort to develop Makassar city smart branding. This process shows that every strategy undertaken, starting from publications, events, news, community involvement, informing of image, lobbying and negotiation, and social responsibility, has been carried out jointly by the city government and the community. In each strategy, show participatory or planning that involves the community because in this strategy the community is given understanding and knowledge related to tourism in order to create a more qualified young generation by seeing the potential, opportunities and problems that will be faced by the community.
KOORDINASI OMBUDSMAN DAN KEPOLISIAN DAERAH (POLDA) SULAWESI SELATAN: PENCEGAHAN MALADMINISTRASI DI KOTA MAKASSAR Basri, Andi Umrah; Mahsyar, Abdul; Fatmawati, Fatmawati
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i2.14479

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui dan mendeskripsikan pembagian erja, komunikasi dan kesatuan tindakan antara Ombudsman dan Inspektorat Pengawasan Daerah Polda Sulsel. Penelitian ini menggunakan pendekatan kualitatif dengan tipe deskriptif, data yang diperoleh dari berbagai sumber baik dari kepala keasistenan bagian pencegahan Ombudsman, Pengelola IT, dan data Ombudsman, anggota Dumasanwas Inspektorat pengawasan daerah Polda Sulsel. Pengumpulan data menggunakan wawancara, studi dokumentasi, media review dan observasi. Data dianalisis menggunakan model Miles dan Huberman melalui reduksi data, penyaian data dan verifikasi data. Pengabsahan data dilakukan melalui triangulasi sumber, teknik dan waktu. Hasil penelitian menunjukkan koordinasi yang terjalin antara Ombudsman dengan Inspektorat Polda Sulsel terjalin dengan baik. Dilihat dari pembagian kerja yang dimana masing-masing instansi bekerja sesuai dengan tugasnya masing-masing. Komunikasi yang terjalin juga baik, karena setiap ada anggota kepolisian yang melakukan tindak maladministrasi, kedua instansi selalu berkomunikasi mengenai tindak lanjut laporan.Kata Kunci : Koordinasi, Pencegahan, Maladministrasi
Efektivitas Pelayanan Perpustakaan Di Dinas Kearsipan Kabupaten Enrekang Amir, Marsya Nabila; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i2.14488

Abstract

ABSTRAKTujuan penelitian adalah untuk mengetahui bentuk pencapaian target dari perpustakaan umum, mengetahui kemampuan adaptasi dari perpustakaan umum mengetahui bentuk kepuasan kerja dari perpustakaan umum serta mengetahui bentuk tanggung jawab perpustakaan umum di dinas kearsipan kabupaten Enrekang. Tipe penelitian yang di gunakan adalah pendekatan kualitatif Hasil penelitian menunjukan bahwa Efektivitas Pelayananan Perpustakaan di Dinas Kearsipan Kabupaten Enrekang sudah efektif hanya saja belum dapat dikatakan berjalan dengan baik karena masih ada beberapa kendala yang belum di selesaikan. Dilihat dari pencapaian target, peralatan berupa komputer yang masih kurang dari segi jumlah, adaptasi pihak perpustakaan sudah melakukan sosialisasi berulang kali,kepuasaan kerja pihak perpustakaan sudah bekerja dengan maksimal untuk mencapai target,tanggung jawab sudah memberikan pelayanan yang baik dan melakukan rapat evaluasi untuk memasimalkan layanan.
PENGARUH PELAYANAN PRIMA TERHADAP KEPUASAN PENYANDANG DISABILITAS DALAM PENDATAAN ADMINISTRASI KEPENDUDUKAN Rahmat, Nur Anita; Mahsyar, Abdul; Sudarmi, Sudarmi
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i4.15488

Abstract

The aim of this research is to describe and explain the influence of excellent service on the satisfaction of people with disabilities in population administration data collection at the Makassar 1 State Special School. The type of research used is quantitative descriptive. Research data was collected using instruments in the form of questionnaires or questionnaires. The data was analyzed using descriptive and inferential statistics with multiple linear regression formulas in the form of tables, figures, frequencies and narratives processed using SPSS data. Based on the results of the T-test research, the significant variables are attitude, attention, appearance and responsibility. Meanwhile, the F-test shows the value of f-count > f-table (172.082 > 2.35) and a significance level of 0.000 < 0.05, meaning that there is a simultaneous influence of excellent service on the satisfaction of people with disabilities. The coefficient of determination shows an adjusted R Square value of 0.965, meaning that 95.6% of the satisfaction of people with disabilities can be explained by attitudes, attention, actions, abilities, appearance and responsibility. The remaining 3.5% is explained by other variables that are not in the regression model. This.
Co-Authors ., Haerana A. Mappasere, Fatmawati Aan Anugrah Abd Khair Ihsan Abd Rahman AGUS PRIYANTO Agus, Andi Ahmad Ahmad Ahmad Taufik Akbar, Muhammad Randhy Akramila, Nurul alfin, alfin Ali, Nur Annisa Alimuddin Said, Alimuddin Amal, Suci Amir Muhiddin, Amir Amir, Marsya Nabila Andi Ahmad Malikul Afdal Andriana Andriana Andriani AS Anwar Parawangi Apriyadi, Ari Ardiansyah, Ade Arfah, Sitti Rahmawati Arif Budiman Auliya Citra Awlia Aslim, Ahmad Difa Azikin, Ruskin Azis, Asriyanti Bakri Bakri Basri, Andi Umrah Burhanuddin Burhanuddin Burhanuddin Burhanuddin Enny Agustina Fahira, Jihan Faradilla, Latifa Fatimah, Putri Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Fauzan, Muh Nur Fitriani Fitriani Fitriany S. Hamia, Hamia Hamrana, Hamrana Hasriadi Hasriadi Hawing, Hardianto Heriwati, Heriwati Ihyani Malik Ikmawati, Ikmawati Iman, Nurul Ihwanul Imanuddin Imanuddin, Imanuddin inriana, Alikha Irfan Z, Muh Jaelan Usman Jaelan Usman, Jaelan Jusman Jusman Jusman Jusman Jusman Kahar Saleh Kamaluddin Kamaluddin Kartini, Nur Malitasari Kasmad, Rulinawati Lukman Hakim Ma'ruf, Adnan Mahadin Moh. Astari Maharani, Dian Putri Mahka, Muh Fachrur Razy Mangontan, Albertin Barung Mappiwali, Hermawati Maria Ulfa Merlitriaswati, Merlitriaswati Muhammad Basir Muhammad Tahir Muhammad Yahya Muhammad Yusuf Mutia, Ulmi Sri Naldi, Muh Nasrulhaq Nasrulhaq, Nasrulhaq Nasrullah Nilawati Nilawati Normaisa, Normaisa Nur Azizah Nurdin Khaliq Sadewa Nurlina Nurlina Nurmayanti, Nurmayanti Nurwijayanti Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pardamean Daulay Rahim, Samsir Rahmat, Nur Anita Rahmatullah, Madani Ramadani, Riski Rasdiana Sina Rasdiana, Rasdiana Riskasari Riskasari, Riskasari Rislan, Muh Samsir Rahim Setiawan, A.M Ian Sitti Sahara Syamel Sitti Sahara Syamel SRI RAHAYU Sri Wahyuni Subhan Djaya Sudarmi Sudarmi Syamel, Sitti Sahara Tahir, Nurbiah Toding, Lukas Ulhaq. F, Diyah Wardah Wardah Wulan, Wulan Yanty, Norma Yustin Paisal