Article Per Year (5 Year)
p-Index From 2021 - 2026
4.805
P-Index
This Author published in this journals
All Journal Statistika Jurnal Online Mahasiswa (JOM) Bidang Matematika dan Ilmu Pengetahuan Alam Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Teodolita: Media Komunikasi Ilmiah di Bidang teknik Jurnal Ilmiah Pangabdhi MANAJERIAL Rancang Bangun Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi YUSTISI Business Innovation and Entrepreneurship Journal JSAI (Journal Scientific and Applied Informatics) SABDAMAS Reswara: Jurnal Pengabdian Kepada Masyarakat Yustisi: Jurnal Hukum dan Hukum Islam Jurnal Konstruksi Hukum Jurnal Penelitian, Pendidikan, dan Pembelajaran Journal of Education, Cultural, and Politics Ash-Shahabah: Jurnal Pendidikan dan Studi Islam Kreasi: Jurnal Inovasi dan Pengabdian Kepada Masyaraka (JIMBE) Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Educational Studies: Conference Series Jurnal Software Engineering and Computational Intelligence GEMBIRA (Pengabdian Kepada Masyarakat) Indonesian Journal of Economics and Strategic Management Depik Jurnal Ilmu-Ilmu Perairan, Pesisir, dan Perikanan ROCE : Jurnal Pertanian Terapan WISDOM : Jurnal Pengabdian Kepada Masyarakat Wisdom Jurnal Pelayanan Masyarakat Blaze: Jurnal Bahasa dan Sastra dalam Pendidikan Linguistik dan Pengembangan Multidisciplinary Indonesian Center Journal Prosiding Seminar Kesehatan Nasional Journal of Informatics and Advanced Computing Jurnal Analogi Hukum Jurnal Riset Sosial Humaniora dan Pendidikan
Indah Permatasari
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Transportation Other

Published : 43 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JSAI (Journal Scientific and Applied Informatics)

 1 
Prediksi Kepuasan Pelanggan pada Layanan E-government Menggunakan Algoritma Decision Tree Indah Permatasari; Dona Marcelina; Evi Purnamasari
JSAI (Journal Scientific and Applied Informatics) Vol 8 No 1 (2025): Januari
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v8i1.7718

Abstract

The Online Licensing Service Information System (SIPPERI) implemented by DPMPTSP Palembang City aims to enhance efficiency, transparency, and accountability in public services. However, several challenges were reported by users, including unintuitive navigation, slow system responses, and inaccurate information. These challenges impact the level of user satisfaction with the service. This study uses the decision tree algorithm to evaluate user satisfaction based on data obtained through questionnaires with a Likert scale assessment involving 100 respondents. The analysis process uses the Python programming language. The dimensions analyzed include Efficiency (E), Trust (T), Reliability (R), Service (CS), Usability (U), Information Availability (I), and Interaction (SI). The analysis results show that the decision tree algorithm achieves an accuracy rate of 95%. The highest-scoring dimensions were recorded in the indicators Download Speed of Forms (R1: 392) and Accuracy of Instructions (E4: 392). Conversely, the lowest-scoring dimensions were Intuitive Navigation (E1: 300) and Information Availability (I1: 314). This study provides strategic recommendations for DPMPTSP Palembang City to improve dimensions with low scores to enhance user experience and strengthen public trust in e-government services.
Co-Authors Aceng Komarudin Mutaqin Adityawan Sigit Ahmad Supriatna Aisyah Haura Firdaus Alexander Dimas Adi Prakoso Alvina Fitriani Amarla Rachel Listi Arta Anak Agung Gede Meditriana Putra Anantya Prakasa Andi Aco Agus, Andi Aco Arini Endrawati Asmak UI Hosnah Astuti, Ratna Fitri Baiq Peber Wanti Bintang Afif Ardhianto Choirunnisa Marwa Nurul Amin Ciek Julyati Hisyam Danisya Wiaam Sausan Deandra Afifah Zerlinda Maidin Dedek Zulvira Deni Sulaeman Dewi Sartika Dillah Nur Syafanah Dimas Candra Pratama Dina Aulia Dona Marcelina Dwi Yumi Praharsini Dyah Iriani Evan Seprianto Evi Purnamasari Faridah Faridah Femmy Clara Febrianti Fidella Wijayanti Kurniawan Galu Putri Fatia Gregorius Moses Yukito Priambodo Habibatin Junnah Hafizh Bari’tasakura T S Hamid Bone Hardiyan Hardiyan Hasim As'ari Herlina Herlina Herlina Herlina Hessa Fadhela Putri Humeira Humeira Humeira Husna I Gede Ary Setiawan I Gusti Bagus Suryawan I Made Arjaya I Nyoman Gilang Wayska Prastika I Nyoman Putu Budiartha I Putu Nyoman Budiartha Ida Lestari Ika Wahyuningsih Imelda Saluza, Imelda Indrawati, Iin Indria Nur Septia Ingrit Fatharani Iqbal Putra Naufal Ivana Amelia Haryanto Putri Jacob Davidson Korassa Sonbai Jota Yovanto Jumawan Kadori Haidar Kharisma Nurbani Ki Agus Fazrul Khalil Kurnia Kurnia Kurnia Laili Nur Fatikhah Lilik Suryani Lisnur Wachidah Lokot Muda Harahap Luthfiani Chintia Wardani Mahmud Alpusari Marsela Nathalie Hutapea Masyitah Maulana Riski Ramadhani Merti Paensi Muhammad Agus Muljanto Muhammad Ikhwan Jambak Muhammad Rivyal Muhammad Syaifudin Musnia Musnia N.I.S. Baldanullah Nanda Intrianti Utami Naufal Mulyarizki Nayla Aqilah Ni Nyoman Sawitri Nurhatijah Nurhatijah Nurhatijah Oksa Putri Mulyadi Otang Kurniaman Praja Hadi Saputra Purwoko, Agus Putra Nizar Pratama Rabbania Nur Janah Rachmat Bayu Tyastomo Revalsyah Alwi Alfarizky Rifdan . Rini Puspita Dewi Riyo Riyadi Rizaldi Afrizafany Rizky Marchal P Rokhaidah Rokhaidah Rossy Azhar Roswaty Roswaty ROY SAPUTRA Sandi Fitriansyah Siregar Suci Fitriani Sudibya Tauliah Puji Lestari Tomi Wijaya Trio Ratnasari, Dine Ulil Azmi Zare Tanda Uzmatu Ruqoyah Wahyu Hidayat Widodo Pawirodikromo Yola Medistya Yulia Khoerunnisa Yuyun Yuniarsih Zahra Manaf Kanaya Zia Dzilalul Haq