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All Journal Statistika Jurnal Online Mahasiswa (JOM) Bidang Matematika dan Ilmu Pengetahuan Alam Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Teodolita: Media Komunikasi Ilmiah di Bidang teknik Jurnal Ilmiah Pangabdhi MANAJERIAL Rancang Bangun Jurnal Sisfokom (Sistem Informasi dan Komputer) Business Innovation and Entrepreneurship Journal JSAI (Journal Scientific and Applied Informatics) SABDAMAS Reswara: Jurnal Pengabdian Kepada Masyarakat Yustisi: Jurnal Hukum dan Hukum Islam Jurnal Ilmiah Wahana Pendidikan Jurnal Konstruksi Hukum Jurnal Penelitian, Pendidikan, dan Pembelajaran Ash-Shahabah: Jurnal Pendidikan dan Studi Islam Kreasi: Jurnal Inovasi dan Pengabdian Kepada Masyaraka Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Educational Studies: Conference Series Jurnal Software Engineering and Computational Intelligence Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Indonesian Journal of Economics and Strategic Management ROCE : Jurnal Pertanian Terapan WISDOM : Jurnal Pengabdian Kepada Masyarakat Wisdom Jurnal Pelayanan Masyarakat Blaze: Jurnal Bahasa dan Sastra dalam Pendidikan Linguistik dan Pengembangan Prosiding Seminar Kesehatan Nasional Journal of Informatics and Advanced Computing MPSJ
Indah Permatasari
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Journal : JSAI (Journal Scientific and Applied Informatics)

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Prediksi Kepuasan Pelanggan pada Layanan E-government Menggunakan Algoritma Decision Tree Indah Permatasari; Dona Marcelina; Evi Purnamasari
JSAI (Journal Scientific and Applied Informatics) Vol 8 No 1 (2025): Januari
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v8i1.7718

Abstract

The Online Licensing Service Information System (SIPPERI) implemented by DPMPTSP Palembang City aims to enhance efficiency, transparency, and accountability in public services. However, several challenges were reported by users, including unintuitive navigation, slow system responses, and inaccurate information. These challenges impact the level of user satisfaction with the service. This study uses the decision tree algorithm to evaluate user satisfaction based on data obtained through questionnaires with a Likert scale assessment involving 100 respondents. The analysis process uses the Python programming language. The dimensions analyzed include Efficiency (E), Trust (T), Reliability (R), Service (CS), Usability (U), Information Availability (I), and Interaction (SI). The analysis results show that the decision tree algorithm achieves an accuracy rate of 95%. The highest-scoring dimensions were recorded in the indicators Download Speed of Forms (R1: 392) and Accuracy of Instructions (E4: 392). Conversely, the lowest-scoring dimensions were Intuitive Navigation (E1: 300) and Information Availability (I1: 314). This study provides strategic recommendations for DPMPTSP Palembang City to improve dimensions with low scores to enhance user experience and strengthen public trust in e-government services.
Co-Authors A Hasrawati Aceng Komarudin Mutaqin Adityawan Sigit Amarla Rachel Listi Arta Anak Agung Gede Meditriana Putra Anantya Prakasa Andi Aco Agus, Andi Aco Arini Endrawati Asmak UI Hosnah Astuti, Ratna Fitri Baiq Peber Wanti Bintang Afif Ardhianto Choirunnisa Marwa Nurul Amin Danisya Wiaam Sausan Deandra Afifah Zerlinda Maidin Dedek Zulvira Deni Sulaeman Dewi Sartika Dillah Nur Syafanah Dimas Candra Pratama Dona Marcelina Dyah Iriani Evan Seprianto Evi Purnamasari Faridah Faridah Femmy Clara Febrianti Fidella Wijayanti Kurniawan Gregorius Moses Yukito Priambodo Habibatin Junnah Hafizh Bari’tasakura T S Hamid Bone Hardiyan Hardiyan Heppy Purbasari Herlina Herlina Herlina Herlina Hessa Fadhela Putri Humeira Husna I Gede Ary Setiawan I Gusti Bagus Suryawan I Nyoman Putu Budiartha I Putu Nyoman Budiartha Ika Wahyuningsih Imelda Saluza, Imelda Indrawati, Iin Indria Nur Septia Iqbal Putra Naufal Ivana Amelia Haryanto Putri Jacob Davidson Korassa Sonbai Jumawan Ki Agus Fazrul Khalil Kurnia Laili Nur Fatikhah Lilik Suryani Lisnur Wachidah Mahmud Alpusari Masyitah Maulana Riski Ramadhani Mirawati Mirawati Muhammad Agus Muljanto Muhammad Ikhwan Jambak Muhammad Rivyal Muhammad Syaifudin Musnia Musnia N.I.S. Baldanullah Nanda Intrianti Utami Naufal Mulyarizki Nayla Aqilah Ni Nyoman Sawitri Nurhatijah Otang Kurniaman Praja Hadi Saputra Purwoko, Agus Rabbania Nur Janah Rachmat Bayu Tyastomo Raoda Tul Jannah Rifdan . Rizky Marchal P Rokhaidah Rokhaidah Rossy Azhar Roswaty Roswaty ROY SAPUTRA Sandi Fitriansyah Siregar Sudibya Sutrisno Sutrisno Tomi Wijaya Ulil Azmi Zare Tanda Uzmatu Ruqoyah Wahyu Hidayat Widodo Pawirodikromo Yulia Khoerunnisa Zahra Manaf Kanaya