Article Per Year (5 Year)
p-Index From 2021 - 2026
3.492
P-Index
This Author published in this journals
All Journal JUPE Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Bioscientia Medicina : Journal of Biomedicine and Translational Research Jurnal Ekonomi Manajemen Sistem Informasi Bubungan Tinggi: Jurnal Pengabdian Masyarakat Nusantara Hasana Journal Bioscientia Medicina : Journal of Biomedicine and Translational Research Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Khidmah: Jurnal Pengabdian Kepada Masyarakat Jurnal Riset dan Inovasi Manajemen Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Jurnal Pengabdian Masyarakat Indonesia Sejahtera Alkhidmah: Jurnal Pengabdian dan Kemitraan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK JOURNAL of HEALTH SCIENCE REVIEW Jurnal Elektronik Pendidikan Matematika Tadulako Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Mustika Sari
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Veterinary Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
The Effect of Parking Waiting Time, OTP and Incoming Baggage Handling System (BHS) on Passenger Satisfaction with Service Quality as A Mediation Variable at Terminal 3 Soekarno-Hatta International Airport Iriansyah, Idham; Jermanto Setia Kurniawan; Yana Tatiana; Mustika Sari; Reni D. Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7466

Abstract

This study aims to analyze the influence of Parking Stand, On-Time Performance (OTP), and Inbound Baggage Handling System (BHS) Waiting Time on Passenger Satisfaction, with Service Quality as the mediating variable at Terminal 3 of Soekarno-Hatta International Airport. The population of this study consists of passengers at Terminal 3 of Soekarno-Hatta International Airport, with a sample of 168 respondents meeting the criteria, using a quantitative descriptive approach. The research method employed is the Structural Equation Model (SEM), analyzed using Smart-PLS 3.2.9 software. The results indicate significant effects of Parking Stand on passenger satisfaction, On-Time Performance on passenger satisfaction, BHS Waiting Time on passenger satisfaction, Parking Stand on service quality, On-Time Performance on service quality, BHS Waiting Time on service quality, and Service Quality on passenger satisfaction. However, Parking Stand has an insignificant effect on service quality. Furthermore, Service Quality mediates the relationship between Parking Stand and passenger satisfaction, as well as between On-Time Performance and passenger satisfaction. However, Service Quality does not mediate the relationship between BHS Waiting Time and passenger satisfaction.
Co-Authors Achmad Zainullah Ambar Samekto Andang Sudarmono Aprida Manurung Aswiyanti Asri Dewi Rindi Eka Trisianawati Emy Izzati Euis Saribanon, Euis Galih Pria Pambayun Heni Purwaningsih Henny Mulyani Henny Sulistyani Hera Novianti Herditya Herditya Husna Yetti I Putu Sudayasa Ibni Hadjar Indriyati Iriansyah, Idham Ivan Eldes Dafrita Jermanto Setia Kurniawan Lestari Ningrum Lidwina Septie M Heru Saputra Marthaleina Ruminda Sitorus Meta Zulyati Oktora Muh. Rizal Mustika Sari Hutabarat Muthmainnah J. Abdullah Nabhani Nabhani Nawawi Nawawi Novita Anggraini Noza Hilbertina Oktasari Oktasari Pamelia Mayorita Petronela Sihotang Prananto, Andre Prasadja Ricardianto Reni D. Octaviani Reni Dian Octaviani Sabrina Salsabilah said Kurniati Sudirman Husin Suranto Suranto Syamel Muhammad Tofrizal Yana Tatiana Yessy Setiawati Yohana Arvera Yulianti Keke Zulda Musyarifah