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All Journal Saintika Medika: Jurnal Ilmu Kesehatan dan Kedokteran Keluarga. EKSAKTA: Journal of Sciences and Data Analysis Masalah-Masalah Hukum Sains Tanah Jurnal Ilmiah Hukum dan Dinamika Masyarakat Jurnal Kebijakan dan Administrasi Publik Biocelebes Sriwijaya Law Review Jurnal Kesehatan Jurnal Ilmiah Universitas Batanghari Jambi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen J-MAS (Jurnal Manajemen dan Sains) Majalah Ekonomi Jurnal Hilirisasi IPTEKS (JHI) JURNAL PRODUKTIVITAS PRIMA: Journal of Community Empowering and Services Stannum : Jurnal Sains dan Terapan Kimia Mahaguru: Jurnal Pendidikan Guru Sekolah Dasar Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Al-Muamalat: Jurnal Hukum dan Ekonomi Syari'ah CONCEPT Proceeding Biology Education Conference Refleksi Hukum: Jurnal Ilmu Hukum TECHSI - Jurnal Teknik Informatika NUSANTARA: Jurnal Pengabdian Kepada Masyarakat CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Jurnal Pengabdian Masyarakat Indonesia (JPMI) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Student Scientific Creativity Journal Jurnal Ilmiah Dan Karya Mahasiswa Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Yudistira Jurnal Ilmiah Ekonomi dan Manajemen International Journal of Economic Research and Financial Accounting JKAP (Jurnal Kebijakan dan Administrasi Publik) Kajian Ekonomi dan Akuntansi Terapan International Journal Of Health And Social Behavior Solusi Bersama : Jurnal Pengabdian Dan Kesejahteraan Masyarakat Edumaspul: Jurnal Pendidikan
Rahayu Rahayu
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Evaluation of Change Management, Technology Information Systems and K3 Management at PT Trans Jakarta Rahayu Rahayu; Bambang Fajarisman
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6375

Abstract

Trans Jakarta buses are transportation for the city of Jakarta and its surroundings, Trans Jakarta buses are intended for the people of Jakarta and its surroundings. Trans Jakarta bus operations almost every month have accidents that cause death for the driver and the bus is damaged and the passengers are afraid. The DKI government's policies, which often change due to the pandemic, have an impact on Trans Jakarta's operations. Trans Jakarta's change management is not ready with this policy. The technology and information systems that are running have only reached Trans Jakarta customers, on the other hand, the internal operational management of Trans Jakarta has not maximized the technology and information, as evidenced by the frequent occurrence of Negligence in the field that has not been covered by central management with frequent bus accidents because the driver works more than standard hours. set. To answer the hypothesis, namely the implementation of change management, technology and information systems, and K3 management, the researchers in this study used qualitative research and collected secondary data through literature. The results of this study are implementations that are in accordance with the needs of Trans Jakarta management, namely change management models, technology and information systems models, and K3 management systems.
Brand Loyalty on Online Taxi in Jakarta Rahayu Rahayu
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6742

Abstract

The performance of online taxi that is considered not good and online taxi drivers are trying to improve it. Through the determined hypothesis, the researchers would like to analyze the influence of word of mouth variable, service quality, and brand as the dependent variables towards customer loyalty as dependent variable or in form of hypothesis. The hypotheses are (1) What the impact of word by mouth variable to loyalty variable is, (2) What the impact of service quality to loyalty variable is, and (3) What the impact of brand variable to loyalty variable. The customers of online taxi keeps increasing; however, there are negative impressions from the customers in using online taxi because of the negative word by mouth, bad service, drivers and taxi without identity because the cars are private-owned car that is used for online taxi. The study uses verificative and descriptive research methods, while the data collection uses survey method with samples of 217 customers of online taxi in Jakarta, Indonesia in 2019- 2020. Sampling technique used is purpose sampling. The analysis tools used toward the variables uses average analysis and to respond the hypothesis, the analysis tool used is Structural Equation Model by using software lisrel. Descriptive analysis tool from some respondents answered positive and some answered negative. The SEM analysis tools for responding the hypothesis test are (1) Word of Mouth influences positively and significant to Customer Loyalty, (2) Service Quality influence positively and significant to Customer Loyalty and (3) Brand influences positively and significant to Customer Loyalty. Word of mouth influences significantly to loyalty for 0, 33. Service Quality influences significantly to loyalty for 0,41, and brand influences significantly for 0,54. Word of mouth, service quality and brand altogether imfluence loyalty for 79 %. Brand with the influence of 0,54 is the most dominant than word of mouth and service quality variable. 
Co-Authors Ahmad Ridha Albetris, Albetris Amsal, Bahrul Andi Khaeruni Anselmus Boy Baunsele Asnidar Asnidar Aviva Hanum Siregar Ayuk Hardani B H Sunarminto Bambang Fajarisman Cherlita Anjani Devi Samsuddin Diana Novita Enggar Diah Puspa Arum Felix Andrian Fitriani Fitriani Gowon, Muhammad Gusti Ayu Kade Sutariati Haryati Sahrir Irma Suswati Iskandar Sam Iskandar Sam Ismi Zuhairah Kasnowo Kasnowo Khansadhia Afifah Wardana Kholis Roisah M. Syamsul Hidayat Meti Indrowati Muhammad Al Farisi Mujiyo Mujiyo Musthafa Luthfi Muthmainnah Muthmainnah Nahira Nahira Nasiruddin Nasiruddin Netty Herawaty Nurjannah Supardi Nurmala Kamal Omega Megarani Paisal Rahman Hutapea Pramadita Hasbullah Puguh Karyanto Rafika Gina Setiawan Rahmaniar Rahmaniar Rahmaniyah R Retno Dewi Safitri Rini Armin Ros Suryaningsih Ge’e Rukiana Novianti Putri Safran Safran Samsuddin Samsuddin Samsul Nurlette Slamet Santosa Sri Rahayu SRI RAHAYU Sumantri Sumantri Susilawati Susilawati Tamzil Azizi Musdar Tresjia C. Rakian Umrah Umrah Vania Lutfi Safira Erlangga Vingki Elisa Putri Vira Anggraini Widyatmani Sih Dewi Wilda Rahmatika D Yenny Ernitawati Yuhendri Putra